I wish I could give them 10 stars. They responded so quickly and fixed the problem same day! This is what extraordinary customer service look like read more

Ben at Whitelaw Plumbing took care of an issue at my home and, when a follow-up problem came up, he ultimately stepped up and made it right. He owned the situation, communicated clearly once we reconnected, and handled the resolution professionally. I respect anyone who stands behind their work, and Ben did that. I'd call him again based on how he handled the end-to-end experience. read more

If you need plumbing service, hire Ben! He went out of his way to fix something for my rental house. Both my tenant and I were happy with his service. His communication was also great! I will be contacting him again if we need plumbing services in the future! read more

My husband was our family fix it man. When our 88 year toilet started spewing water all over the bathroom floor, I was in a panic- who do I call? Searching on the internet, I found Whitelaw plumbing and spoke directly with Ben, who reassured me he knew what the problem was and could fix it. Once the toilet was " back in business", I was surprised and deeply touched that Ben wasn't going to charge me for his work because I am a recent widow. This is not just quality, timely and responsive work but kindness and compassion. 5 stars!!!!! read more

Ben is hands down the best plumber I've ever worked with. He does all the extra steps that most folks don't even notice. He is friendly, efficient, and does absolutely top notch work. No complaints at all! I'm a general contractor and recommend him to all my customers. read more

Whitelaw Plumbing - Plumbing Near Me

Ben was incredibly responsive and great to work with for our plumbing leak. He worked with us quickly to address the issue. His solution was straight forward. Highly recommend reaching out if you have any plumbing issues. Great value for his work. read more

Fabulous work, very friendly, and honest prices. Hot water heater was out; he moved quickly, found what I needed, and came out to the island to install it. Top notch. read more

Asked for pictures of my problem before coming out and was able to diagnose the issue that way, saving me $$.

Whitelaw Plumbing is worth 10 stars! Where do I begin.... ? I have used them on several occasions. Each time they were: very responsive, prompt, friendly, very knowledge, helpful, incredibly communicative, professional, kind, considerate, pleasurable to work with, able to offer useful suggestions and fairly priced. My recent plumbing episode had all the makings for an absolutely miserable event. Late in the afternoon my tenant called. The water heater was spewing water. I called Ben Whitelaw and left a voicemail. Within two minutes he called back. I explained my situation. I was expecting the normal, "I'm really busy and booked until sometime next week". However what I heard was, "Can you give me your tenants phone number and I will arrange with them". I was in a bit of disbelief and incredibly appreciative. The next morning by 10:30am, new parts were already installed and all the related problems were fixed and functioning. It is significant to note a couple of things: 1) Ben was indeed busy, but he made room in his schedule for this "emergency", and 2) This all happened during our cold snap - the temperatures were around 10-15 degrees. So, again, I say.... Whitelaw Plumbing is worth TEN STARS! read more

I live in an older home and had a number of plumbing issues over the past few years. Hired several local plumbers with mixed results either due to competency, cost or responsiveness. Whitelaw Plumbing was a refreshing change and just awesome on every level! Couldn't recommend this company more. Ben Whitelaw is the plumber you want -- extremely knowledgeable, competent, efficient, kind and helpful. My water heater busted and flooded my garage. Ben was here the next day and had the job done in 2 hours. Water pressure and heat is much better than it was before. Ben is very professional, trustworthy & made sure everything was done perfectly. Will definitely be hiring him again for routine repairs and remodeling projects. read more

Ben was amazing with his communication. He was very willing to look at all options and work with me as to the best one for my situation. I would definitely recommend for a plumber in the Bellingham area. read more

Ben is a consummate professional. He was on time and provided quick, high quality service when we really needed it. He installed 3 new toilet/bidets, a new pull-down faucet and re-routed a gas line for us. We have plenty more to do in the home we just moved into, so we look forward to a long-term relationship with Whitelaw Plumbing. We have high confidence in the quality work he performed. That is top value in my book! read more

I invited Ben for several plumbing problems. Always on time, efficient, quality repair.

So grateful to have had Ben recommended to us. Not only did he do an outstanding job installing the new faucets we requested him to do, he also provided extremely valuable suggestions as to how to improve other parts of our sink plumbing. Excellent communication and updates. Recommended highly! read more

I would give plumber/owner Ben 4 F's for fast, friendly and fair. I've definitely added him to my list of people to call for any future problems. read more

I agree with all of the other five-star reviews here. I had a bathtub spout that I thought needed to be replaced but Ben was able to repair and reattach it, saving me the cost of a new spout. He was on-time, efficient, and thorough. And a good guy as well. He's now my go-to person for any future plumbing needs. Thank you, Ben! read more

Just moved here to Sudden Valley, WA and we were looking for a plumber to fix our shower drain. We had a local plumber for 20 years where we used to live. So, I felt it was going to be a challenge to find another good plumber. Fortunately, I found Ben of Whitelaw Plumbing through Yelp and was not disappointed with my choice. Ben quickly responded to my text and came out the same day to get my drain fixed. He is a very professional and honest guy who we will definitely use again for our plumbing needs. It's always great to be able to find a plumber you can trust and rely on, especially being new to the area. Thanks, Ben! read more

Fast response, good service, and Ben is knowledgeable about diagnosing and fixing the problem in a timely way. He's great to work with.

This winter I came home to water coming down my kitchen cabinets. Ben was the only plumber that responded in a timely manner. He got into the wall without making a big mess and we found the problem to be a ridiculous amount of condensation. Problem solved easily and he wouldn't charge me. Super great guy and clearly knowledgeable! read more

I own and manage multiple rental properties so I use a lot of plumbers. White Law Plumbing is hands down the best plumber I've ever worked with in every way I can think of. I've used them multiple times for various plumbing issues since discovering them less than a year ago and I'll never use another plumber again. read more

Highly recommend Ben at Whitelaw Plumbing. We initially called him to help us resolve a faucet leak on an antique pedestal sink at our rental house. He was able to quickly identify the problem and source the parts to fix rather replace. While there he noticed the expansion tank looked old and checked whether it was functioning properly without us even asking. Turns out it wasn't which, if left alone, could have resulted in burst pipes. We were so grateful. We have called on Ben a couple times since for other issues in our main home and he is always responsive, quick to solve the problem, and helpful as to how to avoid problems in the future. If you are looking for a super capable and honest plumber, you really can't go wrong with Ben and Whitelaw Plumbing. read more

Ben did a spectacular job on my super complex plumbing project. Added a new bathroom, altered plumbing in two bathrooms being remodeled as well as fixed my main sewer line and did a number of custom tweaks around the house. Not to mention his discriminative eye for exquisite detail........ he installed three unusual and rare high tank toilets in my house without a hitch. Ben was reliable, prompt, professional, kind to my dog and completely knocked it our if the park. I have zero reservations recommending Ben for any plumbing job regardless of complexity. The dude is a plumbing wizard! read more

Ben was quick to respond to my email when I reached out to him to inquire about the problem I was having with constant running water coming from my toilet. The price he quoted seemed reasonable. He was on time for the appointment and went right to work fixing the issue and was done in a timely manner. He took the time to explain what he thought was causing the problem and how he was going to fix it and what to expect afterwards. I take my time and try to do some research on people or businesses I hire when I need work done on my home, so I decided to go with Ben and was really pleased by his professional manner and expertise. I would definitely hire him again if I ever have any plumbing issues. Very pleased with his work. read more

Ben with Whitelaw plumbing is an honest and transparent gent, who works hard, making sure to never cut any corners, and all the while keeps a smile on his face. I would definitely use Whitelaw Plumbing again and refer Ben to anyone I know in need of a great plumber. read more

Great value, very responsive, and they replaced our heater for less than others. They understood our requirements for a short term rental downstairs and recommended the best options without going overboard. They also proposed ways to increase capacity if needed after. Work was very fast and good quality. read more

I contacted Whitelaw Plumbing for a sump pump replacement. I called the number they list as their primary contact method, which goes to a machine. I was redirected to their email address and wrote them an email 11 days ago, but ultimately got no response. Time wasted. I acknowledge that plumbers get busy and cannot always take all jobs, but the other plumbers I contacted all responded promptly (2 declined the work, and 1 took and completed the job). Plumbing work tends to be time-sensitive, so I would be wary of working with someone who may or may not reply to messages more often than once every 2 weeks. read more

I have a major plumbing crush on Ben! Our super trustworthy go-to plumber moved to Georgia so I have been searching for a new one. I got several quotes from plumbers recommended by neighbors and friends and all the bids came about the same, but my gut told me to go with Ben. And after experiencing the quality and care from Whitelaw, I am now so HAPPY that my old plumber moved away! (sorry John!) Ben is hardcore. He works efficiently, neatly, and passionately! And his passion for plumbing is contagious! I find myself gazing at the incredible work he did in our bathroom. I love my new angle stops so much! So much. Not only does he have the best plumbing skillz, he also has the most fantastic service I have ever experienced. As an example, we had him quote putting a new toilet in, but then my spouse got ambitious and decided to do it himself. Well, he failed. And when Ben came to do the other work, he saw our problem, identified how to fix it, THEN rearranged his schedule, AND stayed until 7:30pm at our house on a Friday night. He said, "I don't want to leave anything half done". It was just incredibly kind and customer-centered of him. I mean, it was our fault, and we threw him for a loop. Truly the most excellent person we have hired to work on our 90-year old home! My only anxiety is that one day Ben is going to be so Yelp famous that he will be forced to change his incredibly thoughtful business model or sacrifice his unbeatable quality to meet the flood of demand. He is as good as it gets! Plumbing work is usually such a scary thing but I cannot wait to work with him next time because I know we will be in very good hands. ========================= EMERGENCY PLUMBING TOO- we recently had an emergency water/plumbing situation and did an "all call" to several plumbers, desperate to get a quick fix regardless of the quality. Guess who called me back first? Whitelaw! He was at our house in less than 24 hours and did a fantastic job as usual! read more

Ben is an honest, caring and thoughtful businessman who prides himself with quality. To him, it seems there isn't another option other that the best option. He proved that to me when I came to him with a wonderful last minute idea to surprise my wife for her birthday. Long story short, we bought a new home and my wife wanted a disposal. I contacted Whitelaw from a friends recommendation and asked if he could install it next day for my wife's birthday surprise. He mentioned he was booked, which is totally understandable with such late notice. I let him know I would just put a bow on the new disposal and we'd get it installed later that week when he was available. However, Ben reminded me that it's not as great as a surprise if it's still in the box; he miraculously rearranged his schedule to install it the next day while she was at work. I didn't even have to ask, he insisted and was so excited about it! His work was clean, efficient and he's a really approachable dude. When you talk with him, it's easy to see he's passionate about his work. I'll be using him for future projects. read more

I have had the pleasure of working with Ben at Whitelaw Plumbing now on several projects. He is one of the good guys where you, the customer, comes first. In today's world where most companies are just looking for a quick buck, Ben is trying to build relationships and take care of the community he works in. His dedication and passion shows in his work ethic. When I went to Yelp to leave this review it didn't surprise me to see all these perfect reviews. In a world where time is in high demand, and most don't have enough of it, to see all of these reviews and the fact customers took the time to write them, tells me exactly why I took the time to write this. Seriously, if you need an honest and reliable hands-on plumber you must try him. read more

There isn't a better plumber out there in my opinion!!! We were fortunate enough to meet Ben and have him display his talent when we completely remodeled our Queen Anne condo. We had some usual requests that pushed the limits of what city code would allow. Ben would often go home perplexed and promising to "think of something" to meet our needs. It was incredible to watch him light up on his return visit and explain how he had devised a way of giving us what we want while still meeting code. Of course, i understood nothing of what he was explaining but I was blown away by his passion to his trade. I truly can't put into words how much he exceeded my expectations about what service and dedication and customer satisfaction really should be in the modern world. There have been several changes we've made past the initial remodel and I can honestly say, that we literally get excited to spend money knowing Ben is going to enhance the value of our property with his ability to pay attention to the details and make "plumbing" an added-value "home improvement." read more

By far, the most detailed plumber I can recommend. Ben completed two complicated, extensive plumbing projects at my home in Ballard. He was referred to me by my contractor and w/out a doubt, he was (is) the right choice! Ben is timely, knowledgeable, genuine and honest. He kept me informed on each detail and looked for ways to save me money and time wherever possible. What impressed me even more was his attention to detail after the projects were completed. He called me multiple times to check in and make sure everything was working correctly. I was blown away by his skills, desire to help and customer service nature. I would highly recommend Whitelaw Plumbing for all plumbing related jobs you need. You won't find anyone better! Ben has earned my loyal business & I recommend him to anyone looking for the best hardworking and dependable plumber in Seattle. read more

Wow, it is really really hard to find a good plumber in Seattle. How about a great one? Nearly impossible... Ben is an experienced plumber who is willing to go the extra mile to make your project go smoothly. Ben is always looking out for his customers. As our project got more complicated than expected, he said several times that all he wanted was for us to be happy. I felt like it was like my own brother was doing the plumbing in our home. Ben is extremely honest, hard working, and very easy to work with. Ben is also a JourneyMan plumber which means he has a very large amount of licensed experience in case you are as clueless about licensing as I used to be. Never let an unlicensed plumber work on your home. This is key to not having to have the work done 3 times. A contractor license does not equal a plumber license. It isn't the paper that is as important as the values of following the right way of doing things and the experience that this piece of paper represents. If someone is going to take shortcuts, you don't want them working on your plumbing. Anyone who is considering Ben and is unsure about choosing him, please just drop me a line and I would be happy to call you. I have suffered so much with previous problems that other plumbers caused. Finding someone like Ben who has our interests at heart is like finding a diamond. I am happy to share him as he does not advertise and he works on referrals which is another testament to his integrity. Ben can do any level of work from repiping to small repairs. He loves being a plumber and you can't but pick up some of his energy. I said several times that I was interested in a repipe and to his credit, he said every time that our pipes were in good condition and that we should go with the repair job. read more

I am a general contractor and always looking for top-notch trades and Ben is SIMPLY the BEST. We had a very tight dealine for this project and without hestitation he fit it into his schedule. He has all these qualities: - Ben is PROFESSIONAL - Ben does QUALITY WORK - Ben is ON-TIME - Ben is RESPONSIVE - Ben EXPLAINS THE PLUMBING PROBLEM AND HOW HE WILL FIX IT There are many more qualities and if these resonate with you, you need to call him. You'll have a great experience. Thanks so much Ben, Jeff read more

Ben's enthusiasm for this trade is palpable and contagious, which makes working with him so much easier. Besides loving his work, he is extremely knowledgeable and informative allowing for homeowners and contractors to understand how long it is going to take and what exactly is going on. You'll like him personally and professionally-- a rarity in this trade. I wouldn't hesitate to work with Ben and will definitely use him in the future. read more

A modern day plumber! The best customer service. Both my estimates were completed over pictures and text saving everyone time and money. He is honest and let's you know if your plumbing issue is something you can do yourself. read more

Ben is amazing. I've used his services for several projects in my home. Has has always been extremely detail-oriented, responsible and knowledgeable. I am happy to be on his "existing customers" list. read more

Ben is the nicest, most honest professional. We had an issue with our water heater, but it was an electrical issue. He didn't want to waste our time or money, and spent time answering both our phone calls and emails to clarify my own questions. Can't recommend him enough! I can see why he has 5 stars from everyone. Hopefully I won't need his services anytime soon, but won't hesitate to reach out to him again if I ever do. Great guy! read more

I found Ben White and Whitelaw plumbing from two different clients who kept saying that we should meet as we were so similar in our approach to our business. As an electrical contractor I am constantly asked by my clients if I can refer a plumber. Referring other contractors is scary! They in part represent you when they come out to a project that you have worked hard to build a relationship with. I am now excited when people ask me if I can recommend a plumber! I know that Ben at Whitelaw plumbing will not only do a great job for them but it also makes me feel better knowing that my clients are getting the best! With so many of my projects being done with the homeowners doing the project management it is great to work with another contractor who is on the same page. Ben takes pride in his work too! It is ashame so much of his plumbing ends up being covered by walls as it is a work of art! Thanks Ben for taking great care of my clients!! read more

I am reluctant to write this review because the next time we need Ben, he will be more booked up than he is already. We waited patiently for him to fix our water hammering problem. Ben communicated with us very well via email exchanges and told us what options we have with our existing pipes when he came out to diagnose the problem. Not only did he take care of our problem, he was punctual! Honest guy and no surprise charges. Highly recommend! read more

Here's the reason for this low review. We called and followed directions on the voicemail to email information to them and they would respond. It's been about 2 WEEKS and we never heard back. Not even a "sorry but your job is too small" or "we don't have time to fit you in". Nothing. Very poor and I will try another company. I have changed my review to slightly better, as I received a email back from Whitelaw Plumbing. He apologized for taking so long to get back to me. Although he is too busy to help me with my plumbing request, he was able to give me a couple of referrals to try. I thank him for that. read more