My wife and I went into the Springville, NY store because we are planning a total renovation of our…read morekitchen. There were two younger ladies in the department well aware we were looking for samples and they never approached us to offer help or answer questions. After about fifteen minutes of watching them on their phones we walked out never to return . very obvious that their phones were more important then customer service

We recently purchased a new refrigerator from our local Lowe's. Our experience from the purchase to…read morethe delivery was fantastic. A special shout-out to the delivery personnel. They were professional, courteous, very knowledgeable & helpful.

In 2003 I bought my complete set of kitchen appliances from SouthTowns Appliance at this location…read moreand they would have gotten 5 starts if I were writing Yelp reviews back then. Today, the parts, service and repair people who were in the back have expanded to the entire facility and are keeping up the tradition of excellence. My 19-year-old dishwasher finally wore out. Me, being "thrifty" aka "cheap" priced a new one at Best Buy, Lowes and Home Depot before heading here. Each of them had a model to fit my requirements (24 inch stainless steel front and tub) on sale. None had the one I wanted on display or in stock. I would have to order and wait. Only Lowes had someone in the store who knew how to find a dishwasher in their system without getting help. The appliance department in Best Buy looks like someone went through and shoved everything into a pile. I saved the best store till last. The dishwasher I wanted was on display in the front of the store. The knowledgeable salesperson knew the price and answered my questions. Within a minute I knew the price here was better than any of the big box prices. I ordered my dishwasher on the spot. It was in stock, delivered, and installed at the date and time promised. Bravo!

We live in the Northtowns and when our appliance repairman retired, a number of friends recommended…read moreAll Appliances. We didn't even realize they sold appliances but when our old washer broke we called the owner, Mike, and he professionally told us that it wouldn't be worth repairing such old equipment. We bought a new washer and dryer pair from him at very competitive prices and they were just installed by two young men (Alex and Christian) who were excellent. Efficient, helpful and polite. Will definitely buy future appliances from them.

Carlos was friendly & very knowledgeable. He diagnosed my washer issue, explained the options to…read morerepair and got it handled. He was responsive & fair priced.

Carlos came out to repair my gas oven when it wasn't heating to temperature. Although, he didn't…read moremake it to my house at the appointed time, he still came. He knew what the problem was, checked the failing part, gave me a quote on cost of repair, all within 10 minutes. I went ahead with the repair and he wouldn't charge me until he made sure the repair was working, which it was. Carlos was very knowledgeable about what he needed to do, was very professional in doing it, and saved me some money in doing the repair. This is the second time I've used his services and will look to him again if needed.

I hired D.C. Appliance repair to fix a leaking refrigerator. I was able to schedule next day…read moreservice which was nice. The technician, Andrew, was very nice, polite and professional. He was able to diagnose the problem just by me explaining it to him and had the problem fixed in under an hour. That is great service. Most appliance repair companies charge an initial house call with either a half hour or hour labor. Parts are always extra. Their housecall fee was the lowest I could fine plus they provide an hour of labor included. Lowest price plus great service. Will definitely use their company again. Highland recommended.

Fantastic experience: I made an appointment online which was set for the following day. I got a…read moreconfirmation with a window as to when the repair person would arrive. He called an hour prior to showing onsite. He was kind and professional. Gave an estimate for the repair and fixed my dryer in less than an hour. Side note - I'm fairly positive I called this company years ago to repair the same dryer. They did not service the manufacturer at the time. I reached out this time around in desperation thinking my appointment would be cancelled. Point being - if you've called this company and they declined service on your appliance, you might want to reach out again.

Mike was great! Quick to communicate and get out to our house to solve our oven problem.read more

From the owner: FAST response and FREE service call with any completed repair!…read more masterappliancerepairwny.com for more information and to schedule a service call!

outstanding service. professional and efficient. Quote was more than fair. highly recommend!read more

they move really slow and their overpriced and bad at communicating. Shit job. pretty sure eric…read moredidn't like me because I'm not white haha

After obtaining estimates for painting and resurfacing the cabinets in my dated kitchen, I decided…read moreto get pricing for brand new - and am glad I did. My designer, Trish, was extremely detail oriented, helping guide me to a kitchen of my dreams. The installer, Josh, was respectful of my property, courteous and highly motivated to do an outstanding job from cabinet installation to precision tile work. It was easy to see that both these individuals took pride in their work. While the thumbprint of my kitchen did not change, it's still a galley kitchen- but now not only is it more functional- it's beautiful as well!

My cabinets are 2 years old and these are my issues and they do not care…read more 1. The paint on my cabinets is chipping. They say it's from wiping them off with water. What?! They are in a kitchen. They should be able to handle being wiped off. 2. The bottoms of the cabinets are garbage. When you take items out, you can tell the shape of the items that were sitting in them. 3. The depth is less than my old/previous cabinets (was not made aware of this when ordering) so I'm unable to for some platters, etc in these new cabinets. 4. Service department isn't helpful or responsive.

The entire experience of getting the gas stove/range installed was a dream. Their technicians were…read moreprofessional, efficient and did a great job of walking me through the stove mechanics once they installed it. They responded to my inquiry quickly. The quote was reasonable and they were completely transparent about the costs. I can't say enough good things. I would hire them again!

From the owner: WNY Install Co. Specializes in TV Mounting, Doorbell repair/installation, Home Theater & Smart-Home…read moreConsulting and Home Appliance Haul-away and Installation