The products are almost always superior quality (once in a while there is a miss, but only…read moreinfrequently). A word of warning - there is no such thing as a quick trip to Lee Valley. You have to find your product in the catalogue, take a number, write out your order slip, hand in your order slip, wait for your products then check out. It can get very busy on weekends and around holidays. To save time you can peruse the online catalogues before you go. Be open to funding new uses for the products. For example, they have plastic tubes with metal lids in the woodworking catalogue which are handy for storing thread spools with bobbins. Allot some time to browse the store - you'll surely find something that you want to add to your order. The store is waaaaay out there on Oxford (almost to the airport). Free parking.

Lee Valley has likely the highest ratio of obscure tools and fixtures to staff of any retailer…read more Even more mind-boggling is that their staff generally know what each and every wacky little thing does. I have, on occasion, gone in not knowing exactly what I'm looking for--but rather, just described a problem or challenge I'm having, and one of their staff (all whom are involved in at least one quirky hobby) has been able to say, "Well, son, sounds like you need this. . . ". Like a handyman's oracle, they answer questions and dole out solutions provided you're willing to make the sometimes arduous trek to their often remote locations. I promise you: it's worth the trip. Particularly if you want to address a homelessness problem for a very specific type of bird.

About a year ago I purchased a vanity and matching tower because it was a great price…read more Unfortunately due to unexpected circumstances it didn't get installed for a few months. Once it was installed the top door of the tower was warped so I contacted the manager Tan and explained my situation. He went over and above to fix the problem. It took much longer than anticipated to finally get it replaced but it was through no fault of his, he was determined to have a satisfi customer. It was the best customer service I've ever experienced. I would definitely recommend bath depot London. Hayley Pickett

They said Friday but were able to come Thursday to fix some leaking faucets. The plumber came and…read morewas very friendly and helpful. I asked a bunch of questions about other issues we were having and he was happy to answer, even suggested simpler/cheaper solutions to what I was suggesting. Will definitely be using them again in the future.

I have never really noticed that they are here. I am really glad I noticed them…read more The staff are really nice and knowledgeable. They always have the little bits and pieces I need. This business appears to have everything you would need. Do not overlook them when you need a piece of something or advice. From small bits to toilettes, showers, kitchen counters or simply need a bit of advice. I highly recommend them.

I recently got my kitchen installed by Profix Depot, and I'm extremely happy with the entire…read moreexperience! From the first visit to the final installation, the team was professional, knowledgeable, and very easy to communicate with. They helped me choose the right cabinets and layout, and the installation team did an amazing job -- clean workmanship, attention to detail, and everything finished on time. My kitchen looks beautiful and exactly how I imagined it. Highly recommend Profix Depot for anyone looking for quality products and reliable service. Great experience overall!

2nd Year returnee here to this south London rock and stone and pavers etc Super supply ,…read more It's a White Oaks Rd near Exeter Rd , Got more flat rock today , and just like my many visits last summer the supply is excellent and the staff are Super , I've been to others and once you pay they disappear and leave you standing there to load up your SUV or truck .... not Here ! Strong young lad with beard and fun accommodating personality was on it and loaded my vehicle by the time I returned from paying , this is esp good when. Gardeners are slightly over 50 like me 5 star, Well done , thanks a lot

Do not buy triple-mix from V&P unless you are looking to ruin your lawn or garden project. Last…read moreyear I did and I pulled out buckets of plastic, glass, metal and twitch grass that has ruined my lawn. It is unclean fill, not triple mix.

Fantastic customer service with quality products. Good to know that an established company in the…read moreregion hasn't degraded over all these years.

I am so happy we decided to go with Alexanian for our new carpet, it was a positive experience all…read morearound. From our initial visit in the store with Crystal, to our installation with Tyson, everyone was so professional, kind and knowledgeable. The communication was excellent throughout, and we actually wound up receiving it sooner than we thought, which was fantastic! We love the finished product and feel like it's great quality.

DO NOT GO HERE. Awful. They gave me the wrong plant, cheaper than the one I ordered (half the…read moreprice). They wouldn't pick up their phones and once I got a hold of them, they refused to give me a refund. I am now sitting here with a $25 plant, when my order was $80, and they charged me $25 for the delivery.

My favourite greenhouse in the London area. As soon as you walk in you'll feel the family business…read moreatmosphere. Everyone is eager to help you in anyway they can. Keep it up!

I was there with my mother to buy a rug. The rug we liked was too heavy for us to carry. Gentleman…read morethere helped us put it in our car. Great customer service and very polite. I have also recommended the place to my friends. There selection is far better than what I found in Toronto or other places.