We are very happy about our new custom Whitestone home, just completed in Johnson Ranch. While issues always arise during construction, the Project Manager, Wendy Venske, was great in addressing those issues in a timely and responsive manner. Wendy found out quickly that I was pretty demanding for quality work and there were several "do overs" that she handled with speed and professionalism to our satisfaction and delight. Our sales rep, Becky Larick (now retired) was equally great in handling our every request for Change Orders and architectural review, spending many hours with us to make sure everything we wanted was properly set in the contract. Finally, their mortgage lender (Thrive Mortgage) represented by Lindsey Kneupper was equally professional and handled our financing without a hitch. So I heartedly recommend Whitestone and its Team of Professionals for any future custom home project. read more

See all

I have worked for 24 years as an architectural designer. Whitestone is unique in that buyers can make any modifications to existing plans or sketch a new idea. The documents they use, that are signed by the buyer, are very detailed including standard features, model home exclusions, and change orders. With that information working drawings are created. The buyers are given two opportunities to review and make revisions and then they become buildable construction plans. I don't know any other company that offers that without charging for the plans. read more

We closed on our Whitestone home in Jan 2023. While it took a bit to build due to labor and supply issues coming out of COVID, Shane Billings overcame several obstacles to get us over the finish line. Since moving in 18 months ago, we have had a few minor warranty issues that were always resolved quickly. Most recently, I finally opened a warranty ticket because temperatures varied +/- up to 8 degrees between rooms that are on the same AC unit. John Bird at Whitestone called Quality Air to come out and look at design of duct work in the attic. They made some changes and came back a few times to tweak until it was pretty well balanced out. Both John and Quality Air were committed to coming back and adjusting until I was satisfied. It is good to own a home from a builder who stands behind their product. I can attest from my own experience that the Whitestone warranty is top notch. read more

We just moved into our new Whitestone Custom Home and we are so happy with how it turned out and the process. We had some bumps in the beginning but once the house started being built and Wendy Venske, our Project Manager, got involved it has been great ever since. I could go on and on about Wendy and how absolutely wonderful she is but here are a few- professional, attentive, easy to talk to, detail oriented, diligent in making sure you are happy with the finished product, truly cares about what you want out of your home. We also want to say "thank you" to Nancy Flores and Jill Sims at Builders Design Group as well as Lindsey Kneupper at Thrive Mortgage. All of whom I would highly recommend and would love to work with again. I would definitely have Whitestone build us another home and would recommend them to others. read more

We brought plans to Whitestone to build our home on our lot at "Rockin J Ranch". The process went smooth and as this was a learning experience for us our Superintendent, Wendy Veske, was a Rock Star! She was very transparent and patient throughout the process, educating us along the way. She kept a tight schedule, ensuring we meet our proposed closing date, which we met to the day. It was an absolute pleasure to work with Ms. Veske and the Whitestone team, thanks so much, you guys are awesome! read more

Some good friends purchased 2 homes in the Johnson Ranch neighborhood. The homes are absolutely Beautiful. We went to see them on the recommendation of our friends and we're very impressed with the build and layout of the model home. We found a lot we loved and after explaining that the top of our budget was $675k we were told by Jennifer that they can build this home all day for $700k so we understood that we may need to bring some more cash to the table and we're prepared to do so. We are well qualified buyers with an income of of over $200k . After spending a ton of time deciding what we wanted, making changes to the bathrooms etc. we left our initial deposit to hold The lot and left very excited about our Decision to begin the process.... Then we get a call from Jennifer while driving home. Apparently the house we want is built next door to the house we selected for our build, they don't want to build 2 of the same homes next to each other, (shouldn't the sales person have caught this before we review design options???) it is understandable, we don't want the exact house as or next door neighbor either, but my wife really loved the lot. So they scheduled us to see another model on the other side of town "fair oaks ranch" area. This home was a huge downgrade, the sales manager reeked of cigarettes started to explain the changes that we will need to do to stay in budget, remove sinks in the bathrooms etc.... Oh wait, isn't this a custom builder, shouldn't we be deciding what we want? What a joke. This is a bait and switch situation. JENNIFER sold us on the Lynden House and then the next day we're looking at this Scottsdale basic track house??? We were told that we can get they Lynden build for "$700k all day" this is a blatant lie. She was scrambling to get us to agree to the low end model home because she over promised on the price. This is not a fun process! This is a nightmare! I can only image it going downhill from here. We decided to cancel everything. Grateful to God that we avoided what no doubt would have been a long painful And over budget experience. Seeing responses from other complaints, Im interested to see the businesses response here; case study folks, what did the customer do wrong here??? How is the Customer the problem??? Yeah, We are such a pain.... should we have accepted the low end build that your chain smoking manager was designing on our behalf??? This is a classic example of over promising and under delivering!!! Sales 101:Listen to you customer and stop talking. read more

I always wanted to build a custom modern home and Whitestone Custom Homes delivered beyond expectations! Covid and work at home forced me into the new home market in January 2021, when prices were surging and inventory was lacking Whitestone stood out amongst the other production builders because of they were open to higher levels of customization than the other builders, so I contracted to build a custom floor plan in January 2021. Also Whitestone's base level of materials and trim seemed a notch above other builders in the same neighborhood My sales agent Bill Fitch was an amazing customer advocate who was supportive of my design ideas and ensured that the important details were never missed. A team of professionals behind the scenes estimated, architected, designed, and built the home as envisioned. Were there delays?...Yes, but I anticipated them. Were there problems?...Nothing that couldn't be resolved. Would I do it again?...You Betcha! Whitestone built me a stunning custom modern home at a very fair and reasonable price, and I am very pleased. read more

See all

Do not trust Whitestone Custom Homes. We signed our contract in September 2020. After architectural changes (which were delayed because Whitestone did not employ enough architects) and the design center meetings, ground was broken on the house January 2021. The original walk date provided was 06/10/2021, then we were given delayed walk dates of 7/6/2021, 7/28/2021, 8/17/2021, 8/31/2021, 9/8/2021, then 9/9/2021. We were at the build site on a regular, if not daily, basis and what we saw was contractors on our home (framers and roofers) frequently left no later than 4:30 p.m., usually earlier, while other contractors were on the other lots until 6 p.m. Contractors were consuming alcoholic beverages and leaving empty 15-can pack boxes and beer cans on the lot. We found Corona bottles and Modela cans inside the house. We also witnessed contractors drinking beer at the end of the day on what would have been (my SIL's) lot. We had a discussion with the superintendent about the alcohol consumption after the attached photo was taken 6/2/2021. He stated to us that it is company policy that the subs do not drink while on site at a Whitestone home. However, it continued to happen. As of today, 08/29/2021, the house does not have interior plumbing connected in many of the bathrooms, power is not on, the floor tile is not completed, the interior painting is not completed, exterior stucco is not completed, exterior painting is not completed, the rest of the lot has not been cleared or landscaped (as required by the HOA), and the concrete driveway has stress cracks already. After the housing market went crazy, Whitestone, like a number of other homebuilding companies, showed a distinct lack of integrity. They broke the contact they had with my SIL, and we heard from a reliable source that they broke a total of 4 contracts due to the profit to expenses ratio on the houses. We've built 3 other homes and this is the absolute worse experience ever!!! Avoid these guys like the plague. read more

See all

Do not waste your time with this company. The sales staff was inept and had no clue about their products, what was standard and what was an upgrade and after stringing us along for more than a year, cancelled our contract. We received a FEDEX envelope with a check for all money already paid and a form letter. No phone call, no ZOOM call, not even a text from the sales person. He just cut and run like the coward that he is. If you use this company, you will be required to be constantly on the phone contacting them for updates instead of having a proactive sales person who does their job and keeps the customer informed. For us, it was a blessing. We now have a much better builder, a beautiful lot and a sales staff who does a great job to keep us actively involved in building our new house. If you use Whitestone, make sure you keep your blood pressure medication handy. Just sayin'!!!! read more

Thanks to everyone at Whitestone Custom homes ... we can't be more pleased with our Whitestone Custom Dream Home. The complete process was on time, honest, straightforward, and seamless! Great experience from the amazing options offered, to the incredible staff we felt a real personalized process and passion for perfection. We would recommend, and do recommend your... one if a kind home building experience, to anyone who will listen. Thanks! The Wills Family read more

We chose Whitestone Custom Homes in April 2021using the BelleOaks model as our selection. The only significant change we wanted was a 3ft length extension on the garage. Because we didn't make many changes and were comfortable with choosing the Accelerated Program they offer. After the 1st set of plans arrived for our approval, we immediately noticed the garage wasnt enlarged and brought it to our SReps attn.She advised to stay on track, sign them anyway and they will fix it. We tructed her direction and signed. Before visiting the Deco Center we were to approve the next set of plans and send another 5K. they sent the plan and still no change in the garage. We stood firm and wouldn't sign. The SRep threatened with cancelling our contract. When we explained the issue with the garage, she said if we could find anywhere in our paperwork that we wanted a bigger garage, she would fix it. I did send her the document. We sent the next deposit in good faith thinking they were going to fix it. The SR called a week later and discussed how big we wanted to go. We were thrilled, she finally understood she was wrong. wrong! She sent the change to the her Supervisor, Katie S. who was very concerned about these changes so late in the game. She said this would set the home building schedule back and require additional engineering, vendors and money. I responded to Katie in a long email along with documentation showing this was their error. We received no response. The next meeting with Whitestone our SRep is ill. We sit down with two Building Supervisors, Tom and Robert, both have left Whitestone. The plans still didn't have the garage enlarged and they tried to convince us to sign anyway. We wouldn't. After much negotiation, we agreed wait and see if the come up with a larger garage. A few weeks later Katie sends us a rough plan of a garage with an extension. We reviewed our change orders and came up with a few major discrepancies and emailed Katie the pages and errors, no response....The Belle Oaks model is NEVER open..Sales Rep MIA......2 Building Supervisors leave....when we read the Current negative reviews, on google, yelp and BBB. we paid attention. We made an unexpected visit to Whitestone Custom Homes using the address on the website. Another CLOSED custom home. We went to the vendor entrance and they quickly told us the model was closed. We asked to speak to Katie. She was in a meeting. We explained we flew in from SO. CA to meet with her or Tim. She quickly came out and rattled what we already knew. "You have a sales rep. That is who you communicate with." We said she was difficult to locate with the Belle Oaks model always closed. She said our Rep works there now and our 2 Building Sups. don't work there anymore. I guess that should make us feel better. She explained, Whitestone is like a Mercedes Dealership and she was the General Manager. When you buy a car you don't deal with the her, you speak to your sales rep. We explained because of the negative reviews, and our own turmoil with Whitestone, we will be cancelling our contract. She clapped her hands loudly uncomfortably close to our faces and replied, FINE! Ill have your sales rep send you a cancellation contract. It took a week to get it after I prodded them again. Along with a blank one they sent another clients completely filled out with their confidential information! I filled it out and returned it within 30 min and waited another week for them to sign and return a copy to us. Nothing. I reminded them and a few days later our sales rep snapped a picture on her phone and texted it saying her scanner didnt work.... In closing I told Katie we have purchased a Mercedes or two in the past and looking back the General Managers bend over backwards for your sale. That's a 70K car not a 700K home. Our deposit will be a loss, but we are confident in our decision to walk away. I hope this review helps others like the previous reviews helped us. read more

We started building in October 2020, didn't go to the design center until the end of January 2021 and still had to wait until March to break ground. Because the superintendent and the owner didn't perform a decent survey they didn't realize until they cleared it that my foundation would have to be 25+ feet high in the back and had to install a stem wall. We were told in March our walk date would be 7/15/21. By Memorial Day we didn't even have a completed foundation. By 6/12/21 they sent us a fedex letter and our deposit back claiming we just couldn't be pleased and they were backing out. Thankfully we hadn't sold our house by this time. But my Brother and his family were building with us and were two months ahead.... They closed on their prior home 7/31/21 with a walk date of 8/6 as of today 8/29/21 they still don't have a clear walk date and don't have a place to call home. Such poor customer service, and management I have ever seen in my life. The owner of this company cares ONLY about his money and has said so to my brother. I wouldn't walk away! I would Run as fast as you can. read more

Had Whitestone Custom Homes build our first home around 3 years ago... Had several plan changes nearing the end of some of our suspense dates. When we inquired about price adjustments on some of these changes they seemed to charge much more than we expected. Also, some things were not included/discussed by the builder while planning causing regret on our part for not asking. For example, we visited our home while it was being built on several occasions. On one of our visits, we noticed the garage walls being completed without any insulation behind them. I couldn't believe it! We assumed insulation behind the garage walls would be included but found out it was not...so we paid extra. It was just by plain luck we showed up while the garage was being finished. They never mentioned it during the architectural planning that this would be an upgrade. Also, we requested a cutout in the kitchen area to accommodate a large refrigerator. However, when our refrigerator was delivered it stuck out way too far so we had to purchase a counter depth one so it would fit properly. My spouse complains to this day about needing a bigger refrigerator. This just made my spouse and I very nervous on other things that may have not been done correctly over our entire build. Learned alot on our first build but unfortunately it came at a price... read more

We are literally homeless. We sold our previous home because we were told that our house was going to be finished in 6-9 months. With zero communication from the sales person and consistent delays (some out of their control) we now are almost a year in and do not have any interior walls. We were told like others on here, there were no architects that could finish our plans in the beginning. Then there was no workers or supplies, then I was told it was a insulation delay. But AFTER we were told we were closing in August we went into underwriting. I was told 3 weeks ago that we would be starting walls that week. No walls- three weeks later. NOW, we have had walls sitting on the floor of our frame for two months. We are at a loss! What is a family to do when they literally are at the mercy of these builders and have nowhere else to go?.......................................................... I started this post days ago, then decided not to post because I am not a fan of negative reviews. But the end does not have a great ending. After a year and a lot of adjustments to my family life, they sent me a termination of contract letter. Told me they "couldn't satisfy the customer" It was bolded in bright yellow like I had been a burden to the company. Building is never a endeavor without stress, but please take your family business elsewhere. read more

I never write reviews or believe in them that much but my experience with whitestone builders has been nothing but horrid.. I bought my house from them in 2011 and I have had multiple inspections which I paid for regarding a particular issue, They keep trying to patch and patch things and RIGHT NOW I AM GOING TO PROCEED WITH BBB AND ALSO SEE HOW FAR I CAN GO WITH REGARDS LITIGATION AGAINST WHITESTONE.. DO YOURSELF A HUGE FAVOR DO NOT ... DO NOT... DO NOT DO BUISNESS OF ANY SORT WITH THEM.. read more

I was extremely pleased with Whitestone Custom Homes. They had a great process for giving me what I really wanted within my budget. There were virtually no issues with either the process or in building the home. If we ever had any concerns or issues the communication between the team members was outstanding. Everything was answered quickly into my satisfaction. The follow up after we moved into the home has been outstanding. Thank you so much for building such a beautiful home for us. read more

I absolutely love my new Whitestone Custom Home! The professional team at Whitestone made the process (from build to closing) so easy.

I bought a new home from them 2 years ago. I was told by their salesperson they do not supply sod for the back or sides of your house. Yet other homes they have built have sod all around the house. The sprinkler system was awful. I had to spend another grand to modify the irrigation to get enough water to grow grass for the areas of sod and irrigation that they did supply. When I brought this up to the construction supervisor, I was told yeah, the landscapers were bad. Yet, the supervisor went on to say he had a degree in landscaping and I wasn't watering often enough. It was easy to see I had several areas that weren't getting any water at all! They can't keep sales agents at my development; they are on their 4th one since I have been here. Then I have been unfortunate enough to live next to a home they are building and they will not pick up their trash. They have left dirt and debris in the streets for extended periods and have not taken responsibility for cleaning it up. My calls to get this rectified have been met with the response, "to clean up every day would be excessive". And the NEW construction supervisor let me know they could put what they want in the street, because after all, I don't own the street. Just total disrespect for someone that bought one of their homes not to mention, just basic disrespect for your living conditions! Hey, if you make the mess, don't you think you should be responsible enough to clean it up? I've had to pick up their trash that blows from their property to mine and clean up all the mud that washes from their build sites in front of my driveway. It takes them months to build a home. I had delays on getting items fixed that were under warranty. Just over a year after I closed on my home the microwave went out and I learned that I now owned a discontinued model. The painters they sent out to make repairs to unpainted and flawed areas were so bad, I told them I would just finish it myself! Based on my personal experience, I would not recommend or refer! read more