Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...

I was happily surprised as to how much this treatment has worked. Dr Burden has such knowledge and…read morecan help you so much. I went in with a lot of pain . I feel so good now . I recommend her very highly,

Dr. Yumie Burden DO gets to the root cause of your pain using OMM techniques. She is my doctor of…read morechoice for truly healing current and former injuries.

Dr. Forbess is such an amazing Pediatrician! We had a really rough start with our son only being…read morearound 4.5 lbs and struggling to get him to eat. She went above and beyond with her level of care to help us with our son's health. Now, he is a thriving, happy, little boy! I am so thankful I found out about Dr. Forbess from my OB-GYN. She is FANTASTIC!!!

It isn't often that you can say a clinic saved your life! My wife insisted that I make a quick stop…read moreto have my blood pressure and heart beat checked out. I had an arrhythmia in my past so I try to remain aware. I walked in without an appointment (at lunch no less) and was taken right to a room. They decided to run an EKG on me as a good way to see what was going on. The process was run three times to insure that the results delivered were consistent. The next thing I knew paramedics had been called, the staff was ready for CPR if necessary and I was bundled up and out the door on the way to the hospital! My story has a happy ending. Surgery corrected my issues and I live happily ever after. I think about what happened that day every time I drive by the clinic. Had I not been received so quickly and had the staff not triple tested me to make sure I was in distress, and had they not been so quick to call paramedics well, I might not be able to even write this review!!

Dr. Sam and the staff at AFD Brentwood have been exceptional in their care and attention with my…read morehealth. I especially enjoy the personable interactions with Dr. Sam. He is truly and genuinely interested in getting to know his patients. The treatment and wellness guidance I have received through the years have been insightful and have turned challenges into tremendous successes!

It is comical that they use the word "care" in their name. You can only talk to computers unless…read moreyou walk thru the front doors, and they appear genuinely surprised you are upset with the lack of ability to communicate with them. I was prescribed a medication that us used once per week. I picked it up and used one of the four dosed every seven days. When I requested a refill via their "myhealth@vanderbilt" website, it was denied because it had not been THIRTY DAYS. Can you do the math? Vanderbilt couldn't. The denial was delivered from the computer, via computer, via their website and had NO MEANS TO REPLY TO THE DENIAL. So do you think Vanderbilt Cares?

One office visit in the first seven months of the year. ONE. Great insureance. Meidcare with a…read moreBCBST supplemental with a zero deductible. Cost of both just north of $3,800 so far this year. One the one office call I am being billed 100% of the cost. That didn't seem right. BPC billed Medicare. Medicare's COB information was wrong. Claim rejected. What did BPC do? Billed me. No call. No text, No email. No message on MyVanderbiltHealth.com... NOTHING just a bill in the mail with no information on why. Today I have wasted 4 hours on the phone, on line and going to the office. Total waste. Stopped to pick up a prescription on the way home. Walgreen's ordered refill eight days ago. BPPC had not responded. They are all home now. I am about to double up on the Xanax and join them in the bless of a job well done. Old people deserved better than this.

I WAS TREATED BASED ON ANOTHER PATIENT'S LAB REPORT: Serious HIPAA Concerns…read more I paid nearly $6,000 for MaxWell's 12-month program. Most concerning, I discovered that another patient's lab report was in my medical record and was being used in connection with my treatment instead of my own results. I immediately flagged the issue and have repeatedly tried to speak with someone higher up at the clinic, but no one will return my call. Beyond this, I received zero nutritionist appointments and zero monthly check-ins with a dedicated Advocate, despite these being services included in the program I purchased. To make things worse, when I expressed how poorly I was feeling, Dr. Lickey at times responded with comments like, "Well, you look healthy" After spending nearly $6,000 on my health, discovering another patient's lab results in my record and learning they had been used in connection with my care, while also not receiving significant portions of the services I paid for, was completely unacceptable and deeply concerning. I would strongly encourage anyone considering this program to do their due diligence.

I spent six months of my life and my life savings at this clinic. I'm still suffering from the same…read moresymptoms and now still looking for someone to actually help.