Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...

I was happily surprised as to how much this treatment has worked. Dr Burden has such knowledge and…read morecan help you so much. I went in with a lot of pain . I feel so good now . I recommend her very highly,

Dr. Yumie Burden DO gets to the root cause of your pain using OMM techniques. She is my doctor of…read morechoice for truly healing current and former injuries.

Dr. Forbess is such an amazing Pediatrician! We had a really rough start with our son only being…read morearound 4.5 lbs and struggling to get him to eat. She went above and beyond with her level of care to help us with our son's health. Now, he is a thriving, happy, little boy! I am so thankful I found out about Dr. Forbess from my OB-GYN. She is FANTASTIC!!!

Dr. Sam and the staff at AFD Brentwood have been exceptional in their care and attention with my…read morehealth. I especially enjoy the personable interactions with Dr. Sam. He is truly and genuinely interested in getting to know his patients. The treatment and wellness guidance I have received through the years have been insightful and have turned challenges into tremendous successes!

I was a patient of Dr. Samudralla's for many years from the time he opened up his practice.t Long…read morebefore he started expanding. I even drove from Cheatham County for years to Brentwood to use him as a physician. He himself is a great doctors but whomever he has running his practice and billing practices has long been an issue since Day 1. I have left this practice twice. This is the 2nd time and I will NEVER be back. I am a confirmed patient and can provide any proof needed that this is not a fake review. I moved from Ashland City and was in the music industry and went to live in Brentwood an continued to see him. My ex husband even goes to him and I have referred many many patients to him . (All have left but 1 due to attitude and office). During Covid they never answered the phone, EVER. I would call and call and call. You could not reach out to advise them if you needed to change an appointment date. Their recording stated to email them at AFDBrentwood and most times they would respond but the time I informed them 24 hrs in advance I could not make my appointment - I tried and tried and tried. Could NEVER get through. Then once they answered, asked me to hold then hung up on me. I emailed, and no one ever responded so I show the email was opened on my end and assumed they knew I was not coming. I had been doing video appointments with him during Coviid and he wanted the last appointment for me to come in person and I could not due to work emergency with a Covid case for Kroger Corporate and the Mayor of Cheatham County's offices had a covid emergency. I am on contract with a company that was VERY busy during corvid as we provided germ control electrostatic spraying for the entire Government and State / Mayor's offices, fire dept., Police, Court House, Prison etc. in Cheatham County, Dickson City, Dickson County, Kingston Springs, Ashland City, Pleasant View. It angers me that I was bending over backwards to help my community when this physician's office charged me a $35.00 NO SHOW fee when I made numerous attempts and never confirmed my appointment (followup) and they sent me to collection they tell me today. I paid the $35.00 . I am FURIOUS. Do yourself a big favor and steer clear of this walk in practice . They push sleep studies and talk about their families more than they listen to what is wrong with you. My ankles were swelling for over two years and finally left went to a new practice who found I had issues with circulation and needed to be on a blood thinner. They said this issue had gone undiagnosed for some time. I must have told Dr. Monica this 10 times over my years seeing them as well as Dr. Sam's nurse practitioner and I was told "I don't know" maybe you were bit by a bug or it could be eczema. It was a serious medical issue that was not eczema and damaged my heart . I am done with medical field treating patients this way. We should charge YOU for being rude. Their billing manager screamed at me on the phone was SO rude and I told her because of her I would NEVER EVER COME BACK and I didn't. Don't treat someone that has a good career and perfect credit like I am slime on the wall for you to threaten over $35.00. !! This will take huge toll because I will Tell everyone how you treated me. I asked the physician to call me to discuss and he did not. Probably because his office did not tell him . I left him multiple messages. I Paid this bill then they denied receiving it. I had to send proof.

It is comical that they use the word "care" in their name. You can only talk to computers unless…read moreyou walk thru the front doors, and they appear genuinely surprised you are upset with the lack of ability to communicate with them. I was prescribed a medication that us used once per week. I picked it up and used one of the four dosed every seven days. When I requested a refill via their "myhealth@vanderbilt" website, it was denied because it had not been THIRTY DAYS. Can you do the math? Vanderbilt couldn't. The denial was delivered from the computer, via computer, via their website and had NO MEANS TO REPLY TO THE DENIAL. So do you think Vanderbilt Cares?

One office visit in the first seven months of the year. ONE. Great insureance. Meidcare with a…read moreBCBST supplemental with a zero deductible. Cost of both just north of $3,800 so far this year. One the one office call I am being billed 100% of the cost. That didn't seem right. BPC billed Medicare. Medicare's COB information was wrong. Claim rejected. What did BPC do? Billed me. No call. No text, No email. No message on MyVanderbiltHealth.com... NOTHING just a bill in the mail with no information on why. Today I have wasted 4 hours on the phone, on line and going to the office. Total waste. Stopped to pick up a prescription on the way home. Walgreen's ordered refill eight days ago. BPPC had not responded. They are all home now. I am about to double up on the Xanax and join them in the bless of a job well done. Old people deserved better than this.

I spent six months of my life and my life savings at this clinic. I'm still suffering from the same…read moresymptoms and now still looking for someone to actually help.

From the owner: At MaxWell Clinic, we combine the best of functional and conventional medicine with cutting-edge…read moreresearch to deliver personalized care that addresses the root causes of illness. We offer a holistic approach that goes beyond symptom management, utilizing advanced testing, natural interventions, and innovative therapies. Our services include Neurofeedback, IV Therapy, Ketamine Therapy, Therapeutic Plasma Exchange, Regenerative Injection Therapy, and MaxWell Care--our comprehensive care model. MaxWell Clinic is a center of excellence in Personalized Systems Medicine, providing unparalleled services and capabilities all under one roof. Experience a unique model of care designed to help you achieve optimal health and well-being. Call to schedule an appointment today.