great if you want a healthcare provider you can never get ahold of! advise going elsewhere got primary care. read more

I am writing to report a very negative experience I had during an appointment with Berry Clark at Whitman-Walker Health. From the moment he entered the room, his demeanor was abrupt and dismissive. The first statement he made was, "I am not taking in any new clients," which immediately created an uncomfortable and unprofessional tone. I was also left unclear about his role, as his conduct did not reflect the level of professionalism I expect from a medical provider. During the visit, I explained that I had been experiencing chest pains. His only response was to ask whether I had a cardiologist. I explained that while I had seen one in the past, I would need a referral and do not currently have an active cardiologist. No further effort was made to evaluate my symptoms, provide guidance, or assist in coordinating care. Additionally, when I mentioned that I believed I needed a test related to plaque in my heart, he dismissed this outright and stated that no such test existed. As I was not feeling well, I attempted to clarify by calling my mother to confirm the correct terminology, as I believed I was referring to an enzyme test. At that point, he abruptly left the room, stating, "I don't need to talk to your mother regarding this." Given the seriousness of chest pain and the importance of clear communication in a healthcare setting, I found this interaction deeply concerning. I left the appointment feeling dismissed, unsupported, and without appropriate medical guidance. I believe this experience falls well below the expected standard of care and professionalism. I respectfully request that this matter be reviewed. read more

I had such a positive experience at Whitman-Walker Health dental clinic that I felt I had to share it. From the moment I walked in, everyone was welcoming, kind, and respectful. The staff made me feel comfortable right away, which is not something I usually say about going to the dentist. You can tell they truly care about their patients, not just clinically, but as people. The professionalism of the team really stood out. Everything was clearly explained, there was no rush, and I felt like I was in very capable hands the entire time. The facilities themselves are also excellent--clean, modern, and well-organized, which adds a lot to the overall experience. What impressed me most was the level of compassion and dignity they treat you with. It's rare to find a place where you feel both well cared for and genuinely respected. I'm very grateful I found them, and I would absolutely recommend their dental services to anyone looking for high-quality care in a welcoming environment. read more

First off, the place is really welcoming, the waiting room doesn't really feel like one. It was all clean, bright and with a fresh vibe. The staff were really nice, helpful. Also, they take new patients much sooner than many other places I'd called before them. It was just like two weeks. They run all the labs at the clinic and the portal for the results is really user friendly. Dr Donna was great. She takes the time to read on the topic if it's a rare condition, explains in detail all you need to know and makes your medical plan with you. It didn't feel like in other places were they're just trying to get over with the patients they have on the list for the day. I fully recommend it! read more

This facility has so much potential given its size and location but unfortunately most of its staff does it a major disservice. I had an extremely unprofessional and chaotic experience from start to finish. When I arrived at my appointment, I was first told to go to one floor, then sent to another, and finally a third floor. Before I even got upstairs, a security guard repeatedly kept questioning me about why I was there. I showed him my appointment confirmation but he persisted I tell him why I was there and what my medical issues were, which was completely inappropriate since he is not medical staff. It made me feel extremely uncomfortable. When I finally reached the correct floor, several female employees behind the front desk were loudly laughing, yelling, and hollering while patients were trying to check in. There was absolutely no decorum or any sense of professionalism. I could barely hear the man at the front desk computer who was genuinely trying to do his job amid a disturbing and loud situation out of his control. It was chaotic and incredibly unprofessional, especially for a healthcare setting where many patients are not feeling well and expect a peaceful, calm, and professional environment. Although the doctor herself was nice, the overall experience did not inspire confidence in the quality of care here. I will not return. read more

2 hours to give me my medication. Wtf , I was waiting for just a refill and they took forever to do it. Fucking pharmacy

They are WAY overthinking this entire place. It is impossible to make a booking which is crazy because that's how they make money. If you download the Healow app, you can't actually find your doctor and the doctors listed no longer work there. Worse, if you click on any doctor, you can't book an appointment even though it says "book appointment." Third, you WILL get billed, for the same thing multiple times. You can pay it as many times as you want, they will continue to send you the same bill month after month. You can pay via the Healow App, via the phone, which takes 45 minutes before someone picks up) or even pay IN PERSON, and yet you will still get billed. And lastly, you would think using their pharmacy would be convenient, it is not, the staff don't inform you when your prescription is filled, they don't answer the phone, and when you ask to switch it to delivery because pick up is horribly slow, they lie and say they will and then the medication never shows up, but they still charge you. That have charged me 3 times and I have yet to receive my medication. I have tried to call and cancel, they don't pick up, I have tried to call and pay and they say I have no balance but then I get a bill for 195. I've paid it via the app and have multiple receipts and I still get billed. My concern is that they can send it to collections and that hits your credit score so sadly every few months I pay it just so I have a record. I have filled a small claims review with the DC civil court and am waiting to hear about next steps to get my money back. read more

I used to love Whitman-Walker, but the experience has plummeted recently. It's always one issue after another: overcharging, being told my appointment was canceled only after waiting in the lobby for 30 minutes, and now being unable to make an appointment because I am unable to reach anyone by phone,email, or text for two days straight. They also failed to fulfill my request for medical records. I've switched providers because managing their mistakes became too much to handle. read more

Whitman Walker truly provides excellent medical, dental, and behavioral care to our traditionally under-served and often maligned LGBT community. Many of us literally would not be on this planet, I being one of them, were it not for seeing just the right W-W folks when I had some very "wrong times." For many years, there was a sign in the medical waiting area that said, "We don't see patients. We see you." So true. I always felt they saw me as a person, not as the next payer to be perfunctorily checked, then sent on my way with pills and a bill. Over the years, I've made ample use of Whitman Walker's medical, dental, and behavioral care, starting with visits to the legendary and indispensable Elizabeth Taylor men's health clinic at 14th & R St. NW. Thanks so much for the always compassionate reception I received during my first difficult years coming out. No lectures. No telling me bland "It will get better" nothings when I arrived in one of those moods to yell at someone, anyone on a few really bad days that I recall. Rather, it was what I needed, a place to vent a bit to people who knew that all of us have days like that. Then, time and space to calm down, and talk about what might help next time. So reassuring to me was the underlying, if unspoken, premise that there would be a "next time" for me -where things could be better. I've seen the bash jobs on pharmacy service, appointment scheduling, and other frustrations in dealing with the front office admin functions. I agree that they will not get 5 stars there from me, either. However, I seriously doubt if those so quick to give out the one stars have dealt much with other medical practices in our area or any other. I have, extensively, in 50 years as an adult. From specialists to hospitals to primary care physicians, waiting on hold while the washer completes a full clothes cycle and having to navigate arcane call handling menus are the norms. However, with Whitman Walker, once a live person answers, real help is soon on the way. But then, I also don't tend to get snarky with the person who picks up the phone after a long wait listening to Muzak's Top 100. I don't fathom how yelling at any person who is supposed to help one motivates or helps them, in any way, to do so, as opposed to if one tried being nice. In fact, having seen so many others do the "off with her head" bit, the yelling often makes the poor target so nervous about being yelled at again, that he/she can't muster concentration needed to do the task at hand. Also it totally escapes me, why, after a long time on hold, some even brag about giving the person who eventually answers a hard time - as if he/she had caused the wait in any way, or had any influence whatsoever with respect to implementing or changing the call handling system that all - patients, doctors, and operators alike, .are constrained to use. As for the pharmacy, there are often around 5 or so folks seated in the waiting area and a few more in line at the pickup windows. Yes, milk and cookies would be nice while we wait. But I can see the yelps from the "One-star" crowd now: They were too hard, too soft, or were "skimpy" with the chocolate chips in each cookie." Wait times do not seem different than at CVS, Walgreens, or any number of places I know in the 'burbs. Lines generally move steady, with a few "waits from hell" on rare occasions. That is, unless some genius forgets to do what each of us needs to do as a patient going for pickup: Have Insurance cards, ID, money/credit card READY Not "somewhere" in a big purse, stuffed "somewhere" in a wallet or pocket, possibly still in a car parked a block away - maybe still "somewhere" at home. I personally think the pharmacy aides should get combat pay when yelled at by customers over insurance info that the customer "couldn't" find or simply chose not to bring. And yes, CURRENT cards - that have not expired. I personally would like to know on what planet those customers live, where the first thing requested when they go ANYWHERE for ANY medical service is not to see insurance cards. But still, so many go to the counter, where they moan, they whine, they yell. The whole world picks on them. Just them. Yes, in a "perfect" world, the front office admin functions at Whitman Walker could stand to have gobs of TLC slathered over them. But so could just about every one of the front offices of the 50 or so doctors, pharmacies, and other medical offices I've visited-over many years. The difference is - once one gets past the front office, which is not that difficult for the minimally patient, one gets high quality medical care that is not dispensed according to some truly hateful social norms that are out there. I've been to W-W many times for so many serious and not-so-serious things over a decade or more. That's more than enough to draw a pretty accurate baseline. Never I have been mistreated or ignored. Never have I received inattentive or less than fully competent care. read more

Whitman-Walker Health - Whitman Walker's Walk to End HIV (2017) Dignity Washington's group - Medical Centers Near Me - Washington, DC, District of Columbia

Routinely not responsive to answering calls or voicemails. Missed an appointment when it was finally scheduled, was late on the reschedule, and then misfiled the forms they were supposed to help with even after I offered the documents that were needed because the rep didn't ask any questions and was dismissive when I raised including them. read more

The worst! They told me my visit would free prior to making my appointment on the phone and in person durning my appointment; so I was shocked to see a bill for $220.00 for them to see me, didn't diagnose me, no attempt to cure or even help with meds; in fact they convinced me to come in vs going to my PCP virtually that would have been free. I wrote a formal complaint about the bill on Sept 24th, 25. They assured me someone would reach out. Twice I've reached out regarding the status and twice they tell me it was never submitted and but has been escalated. Last night I reached out and they sent me a response on where to file my formal complaint. The employees are spreading misinformation and need retrained from the receptionist, the person that saw me, even customer service was rude And misinformed. SMH the worst experience at my lowest moments so I definitely do not recommend them and wonder if others are being told their visit would be free, but then get billed! read more

This review is for the pharmacy. I normally have my orders shipped to my house but figured since I'd be there for lab work in a few hours, I'd pick it up in person. I placed the order at approximately 1:30pm on 7/30, they said it'd be ready in about 45 minutes. It's now 5:30pm and I still don't have it. Do better Whitman-Walker!!! read more

I find the offices quite appealing with their bright ambiance, but locating parking in the neighborhood poses a challenge. Despite residing relatively close in Adams Morgan, securing a convenient spot can be troublesome. Fortunately, I benefit from being within the same parking zone. However, it would greatly enhance the experience if valet parking were offered. Once, I had to reschedule an appointment as I couldn't find parking within 15 minutes of my scheduled time, despite arriving punctually. The doctor is amiable, and acquiring medication isn't too hard. Nevertheless, my prescription request remains unfulfilled after two attempts to contact my doctor. Luckily, I managed to find some pills to last me through the weekend. I will be contacting my doctor to find out what's going on as I already have a follow-up visit this March. read more

Whitman-Walker Health - Got bloodwork done - Medical Centers Near Me - Washington, DC, District of Columbia

I have been going to Whitman Walker for about 10 years for medical. The staff and physicians have all been great. I had my second appointment today with the Dental staff. What a great experience! Dr. Buck and his assistant Ricki were phenomenal! I had a temporary crown procedure today. They made sure I wouldn't feel any pain and I didn't not even after the numbness had left. They were professional, and answered any questions, patient and gentle with my procedure. I would recommend their services to anyone. They care for their patients and I walked out smiling! I have never had an experience from any other dentist before that cares about there patient. Thank you so much! read more

Whitman Walker 14th St. pharmacy accounts most of these stars, as they are consistently the best best pharmacy I've ever experienced. If I exc 14th St. pharmacy Whitman Walker would be 2 1/2 stars maybe three if we give points for good intentions and grade on a curve for the DC area service industry (which is overall SIGNIFICANTLY worse than the Midwest). read more

This is the best doctor's office I have ever been to. They took me back before I could even finish the entry paperwork and finished my appointment within 30 minutes. She was so kind, so caring and attentive, listened to all my comments and answered all my questions. I wish all patient care was like this!! read more

This review is entirely for the pharmacy, the clinic is great and I have zero issues with them. Each month there is a new adventure with the pharmacy. Their customer service is absolutely terrible, the times they give you that your script will be ready is never accurate and I always wind up waiting when I come in two days after I called in the refill. Most recently, after my doctor increased the dosage of a medication, the clerk at the pharmacy tried to pass the buck onto me, my insurance company, and ultimately my doctor as to why my prescription wasn't ready. I love Whitman Walker and everything they stand for and I desperately want to support them and their cause, but they have to improve the pharmacy piece or I'm going to have to go somewhere else. Extremely disappointed read more

As an immunocompromised person and patient of WWH for over a decade, I went to my appointment on Friday, November 11th to find unmasked staff at the registration desk. There were no signs posted that the mandate had been removed; to the contrary, there were still signs up to keep your mask on and distance. There was no communication to let me know that a medical practice that has been safe for me in so many ways in the past has decided to create an inaccessible environment based on my disability. When we tried to shine a light on this quiet removal of a protective policy, WWH doubled-down: https://dcist.com/story/22/11/29/whitman-walker-drops-mask-requirement/ However, no one at WWH spoke to me and asked me clarifying questions. Here's where there policy is not founded in what I experienced as a patient: The provider who gave me a shot during my November appointment refused to mask even when I asked and was wearing one myself. Another staff member refused to give a patient a mask when they asked. There is no "mirroring of behavior." WWH Whitman-Walker never notified patients of the change so how would most of those patients even know? I certainly didn't. Even on this Yelp profile there are still "mask requirement" and "staff wear masks" designations. WWH just showed their at-risk clientele (many of us who cannot find queer- and trans-affirming providers elsewhere) that they couldn't care about our health. read more

This place is an embarrassment to DC's LGBTQ community. I've been a patient since 2014. The doctors are great. Literally every other aspect is an issue. Good luck getting a person on the phone. Expect to sit on hold for at least 20-40 minutes just get through to someone. Calls are routed through a call center based out of Florida. You should also expect to also wait an extremely long time for both your appointment and then again for lab work. I have an issue with the pharmacy almost every time I need to refill my prescription. Missing medication, the wrong quantity, delivery and billing issues, etc. The manager, Amanda is rude and condescending. My most recent experience will likely be my last. I reached out requesting the doctor refill my prescriptions. Several days later I got a call saying I needed to make an appointment. I reached out and Nicole Tillman told Dr. Clark had no availability. I asked if I could see another provider and was told no, I would need to follow up when I could come in before 4:20. I submitted feedback and someone followed up, saying I was misinformed. I was then able to schedule a later appointment with another provider. I plan on relocating soon, otherwise I would find another provider in Washington, DC. Going here is not worth the mental or physical stress. read more

As a Medical Case Manager and a client this is a HORRIBLE pharmacy the technician and manager Amanda don't care about the urgent of clients' medication. They receive their grant from The Department of Health, Washington DC and don't provide good services. . read more

Dr Leon Guerrero, Eduardo is probably the worst doctor I've ever encountered. While he seems knowledgeable he doesn't really listen to me as a patient and as a result I was misdiagnosed. It seems like all he wanted to do was run up my insurance bill. He was an expensive waste of time. read more

Poor customer service. Make sure to schedule your appointment 7 months before you actually need service.

1 star for the pharmacy because you can't give zero yet again my prescription was not ready on Friday when it was initially confirmed to be prepared. no medications for the weekend, and on Monday it is still not ready. plus the receptionist gives a shitty attitude like it's the patient's fault for asking. get your shit together, but that will never happen UPDATE: bitchy person calls me back directly to tell me that my insurance is out of date. when I ask who I can speak to at WWH, they tell me I have to call my insurance directly. so i call the benefits advisor at WWH. benefits lets me know my insurance is valid through next May. when they connect me to the pharmacy again because my prescription shiuld be ready, the pharmacy literally hangs up on me when I say my name. not only are they denying people medication FROM A PHARMACY BECAUSE OF THEIR OWN INCOMPETENCE, they also WENT OUT OF THEIR WAY TO CALL ME AND BE BITCHY! read more

Let me say when I first read the reviews I was extremely skeptical about the business. But the was soo far from the truth. The service and the people who provided them were EXCEPTIONAL! The woman who put in my information made sure I had everything I needed and was Great! The tech Robin was Amazing and gave me a brief history on the establishment while completing my appointment. Definitely recommend this establishment and the way they handled their patients with care! read more

I find Whitman-Walker Health quite curious. Approaching via website, phone or even the front desk, the staff is initially absent and subsequently blissfully indifferent to anyone trying to understand their system. It has been the same over the three years I have engaged with WWH, this is nothing new. But once you are able to engage, it seems to work pretty well. read more

terrible, horrible. I have been on the phone with them for the last 3 days for medicine to clear up an infection the dr told me to call her on Friday to make sure the medication is working too bad that it's now Wednesday and 25 hours after the script was to be call in no script no medication and I am stuck on hold as the prescribing dr is no where to be found do not recommend Whitman Walker read more

My primary care physician, Barry Clark, is a great doctor, and we've built a great relationship since I moved to DC a few years ago. He's personable, knowledgeable, and the gem of this practice. The reason for my review being only 2 stars is because Whitman-Walker itself as an overall practice is logistically and operationally a disaster. Need to make an appointment? Good luck getting that to work on the non-intuitive website. Even when you call to make an appointment, it's generally impossible to see your primary care physician timely. Be prepared to wait at least a few weeks. Need to have some labs run? Cross your fingers the lab doesn't test for the wrong thing, or lose your sample not once but twice, requiring you to take 3 half days out of your workday because they can't operate a functional labs practice. Need that prescription refill? Good luck with it being processed timely and authorized internally. I've had various incidents where I've requested a refill for a basic prescription, and even after attempting multiple folks (assistants, other doctors, front desk) and multiple channels (online message, phone, voicemail), was left without medication for far longer than I should have been. Thankfully in my situation, going without the medication doesn't creates a life-threatening situation, but would you want to put your healthcare in the hands of a practice that may not be able to meet your needs if you were taking important meds? They have a lot to learn from the likes of One Medical. read more

OMG their pharmacy is terrible! I was there for 2 hours waiting for my medication only to be told my insurance expired. I called my insurance and IT WAS STILL ACTIVE! I was out of my meds for the whole weekend. Very dangerous. Beware these people. read more

Hands down the worst in patient and customer care. Finally found myself another PCP so am able to ditch this facility. Ask them about their latest policy: Schedule you for an 8:30 AM appointment with your doctor and then refuse to check you in when you arrive at 8:20 AM, even though the desk is manned and you're the first and only patient there. And even though you were asked to come in fifteen minutes early to check in. When I rejected the premise (outright lie) that I could not be checked in, and after some back and forth, I was ultimately told to either sit down and wait until 8:30 to be called or not be called at all and to go home. The absolute worst. Steer clear of WWH. And steer clear of Dr. Barry Clark. The most unresponsive, uncaring MD I have ever encountered. read more

Some great doctors, horrible office staff and management. You will have so many headaches from the incompetence, not worth it

i called 3 times to set up an appointment no one on the phone was able to help set one up for a new patient. so i walked in to set up and after waiting an hour i was told they maybe do maybe don't accept Cigna health insurance and told to come back in a week. WHO DOES THAT POSSIBLY WORK FOR read more

Sad to say this place has become horrible and entirely unreliable. During a pandemic you would expect many doctors offices to push tele-visits and have limited person to person interaction, what you don't expect is to never be able to get in contact with anyone in the office, I have been calling to make an appointment now for 4 days. It doesn't matter what time of day you call you can't get through, and when you finally do after listening to their wait music for what seems like an eternity they transfer you to someone else, and guess what no answer, so you leave a voicemail and it is never returned! VERY DISAPPOINTED that I will need to find a new doctors office, not because I don't like my doctor but rather because I can't get in to see him. DO BETTER WHITMAN! read more

This place was the fucking worst. The staff was 0 help and I actually caught one of the fat nurses, named Jessica Harnish, going through my purse for food. When I requested she be fired, her supervisor responded that she had tenure and was getting weight loss surgery to correct her eating disorder. read more

First time here. Megan, my nurse, was wonderful and so understanding of my situation. Will be back.

I would NOT recommend Whitman-Walker. I've heard so many complaints about it. On many workers, I didn't see a name tag. Some had on name tags, but they were turned around. How clever. Just require them to use pin-on tags to stop that sort of game. I've been called things like "hon" and "dear" [which sound like passive-aggressive slurs] by the people in the pharmacy and doctor's office. Also, I've seen many Whitman-Walker employees out when I'm socializing - I'm shocked at how they behave. Have they been trained in confidentiality or boundaries? read more

My issue is with the pharmacy. It is so slow. I don't know why they have 4 stations but always have 2 staff members.11/2017 and it's another slow day at the pharmacy. It's now 1/4/17 and I'm still annoyed by this place. When you call, the people who answer the phone seems like they don't wanna talk. I also hate how when you see your doctor and have the next appointment in 3 months, they don't let you make the appointment, you have to wait until the 3 months to get notified, when you get the time to call to make that appointment, your doctor appointment schedule is FULL and you have to now wait another month before you can see your doctor. And as a prep patient I am required to see the doctor every 3 months, oh well. And if you miss that appointment you are just gonna wait another month to see the doctor because his schedule is always full. I just can't. And for those people answering the phones, they need some kinda oversight. I'm not a mean person but this is just very frustrating . read more

Terrible in terms of being flexible, answering calls or making it easy to make appointments.

I've been going to WWH for 5 or 6 years. my experiences were great in the beginning other than a very high turn over rate. The last 2 years things have gone down dramatically. I began struggling to get in contact with my Dr. I would blatantly be ignored on a regular basis. When I did get a response It would be uninformed information that led me in circles and showed that my health was not their priority. I very rarely am able to fill a script without much effort on my part. A few times I've experienced withdrawal symptoms simply because I'm not getting a response about a script refill. I am shocked that WWH thinks it is ok to operate like this. Even when entering the building at street level, the smug person who is typically there obviously enjoys making things difficult. An accurately revealing tone to set for your experience at WWH. read more

Deficiency in Pharmacy pickups. On average, the line takes 5-9 minutes to process each pick up. You need to expect very slow moving lines.

The Worst customer service I've ever seen. I'll never go back. They are rude and the will not call you back - they should be embarrassed as an organization. read more