If I could give Rocket City Kids Dentistry zero stars, I would…read more My six-year-old son has two cavities that have reached the nerve and cannot be filled. Our dentist at Alabama Precious Smiles referred us to Rocket City Kids Dentistry specifically because they are in-network with TriCare/United Concordia and handle major pediatric dental work, including extractions and root canals. Rocket City confirmed they received the referral and scheduled us for a 10:30 AM appointment. We arrived on time. Around 10:45, a staff member briefly looked in my son's mouth and said she would get the dentist. The dentist came over, did not examine my son, and instead asked me if I was there for a teeth cleaning. I explained we were referred for treatment due to severe cavities requiring more serious care. She insisted we were only referred for a cleaning and stated they "don't do that here." I stepped outside and called our referring office, who confirmed that the referral was for a treatment plan and evaluation for major work (surgery) not a cleaning -- though they said Rocket City could do one if they wanted and if that's what it takes for them to do surgery When I relayed that information, the dentist dismissed it, threw a card for another office at me (Whitesburg Pediatric Dentistry), and told me to "go find another doctor" because "the appointment is up." All of this happened while my child was in visible pain and crying. The level of unprofessionalism was shocking. Other staff members seemed pleasant, but the way this situation was handled -- especially by the dentist -- was unacceptable and incredibly insensitive given that we were there because my child is in pain. Our original dental office has since informed us they will no longer be referring patients there. No parent should be treated like this when seeking urgent care for their child.

Office super clean, staff very friendly, dentist experience was top notch. Dr W. Shelton, was…read morethorough and empathetic for my sons complaint of tooth pain. Spent a lot of time ensuring we knew what the diagnosis and prognosis was for what he was experiencing. Overall very happy w our visit here and we will be switching dentist. This was a same day emergency appointment that they made and exception to see my son two days before Christmas.

Very patient with my kids over the last decade, clean, well run practice. I appreciate the…read moreelectronic reminders, the kid-friendly play area, and pleasant staff.

From the owner: Pediatric Dental Care For Infants, Children, & Teens - Orthodontic Care for Teens & Adolescents -…read moreNew Patients Welcome

Dr. Keisha Konradi aka Dr. K, ripped my son's tooth out of his mouth and tried to bribe him with…read morecash and toys and said she gives $2 and extra toys for all teeth extracted at her office! Lies because my children have never gotten that before! No, she felt guilty and instead of her calling to check on him after she, without any kind of numbing gel or topical anesthetic she ripped his tooth downward causing his tooth to rip his gum all the way down into his gum line of his bottom lip! But she didn't call to check on him, she called to dismiss him from her practice because she said me wiggling his tooth in the office is why she ripped his tooth out and that was unprofessional of me! Don't use this office because if she ever makes a mistake she will dismiss you for her mistake. My children have been going to her for years and the first time she makes a mistake she blames me the parent! Me and my child are both traumatized and he hasn't ate since yesterday! She is very unprofessional and needs to be dismissed from practicing since she doesn't even know how to pull teeth out when they're not ready! Now he has a huge gash in his gums and may need future dental work because of this! If I could t wiggle it out I would've left it alone and gave it time, instead knowing it was deeply rooted she ripped his gums and gave me numbing gel, a bag of gauze, tissue, and q-tips after the fact and then had the audacity to blame me when I didn't yell, curse, or anything and stayed calm! You ought to be ashamed of yourself Dr. K and I know you knew you messed up when your voice started shaking along with your hands once you saw what you had done! Instead of following up to check on him you do what you did! I'm coming after your license because no child or parent should have to experience this kind of unprofessionalism and blame!

Great staff and great with kids! My kids have never been more comfortable at a dentist before. Came…read moreout smiling ear to ear and actually get excited for their 6 month visits. Highly recommend!

Dentists are kind, reception and nurses are not. children have been clients for five years and can…read morenever get in!!! my poor child's filling keeps crumbling out and it's always 6 months for a check or 8 months till they can look and maybe they can do somthing. it feels unethical. Not to mention you'll be juggled around 4 to 5 other kids while there and will be waiting in the waiting room an extra 30-45 mins before that as well.

Our children have been going to see Dr. Beitel for quite a few years now. He is amazing with these…read morekids. He is very patient with the ones that come in and are scared and he really knows how to interact with them to help calm them. My daughter loved going to see this dentist, so I didn't experience this first hand, but I observed as I waited with my kids. Overall the entire office is pretty awesome. They are all very nice and very easy to communicate with. I have had not one complaint in the over a decade we have been visiting.

My wife's most recent experience with Twickenham family dentistry is ridiculous. She needed to…read morereschedule due to unforeseen circumstances and called immediately to reschedule 48 hours in advance. They decided to charge her $150 to reschedule, NOT CANCEL. $150 is overkill and a rip off! Then you tell me I can come for my appointment until her amount is paid! Absolute foolishness. And you expect me to give you a copay before after that?! You have lost your minds!

First contact: "Tina" - admin check-in and scheduling - quick smile…read more Molly: Hygienist - personable, thorough, gentle with those metal objects on sensitive teeth and tissue. Shelby: admin check-out / accounting - quiet, easy laugh, quick smile. Allie: dental-tech - obviously experienced - anticipates what Doc Cook's needing next. Doc Cook: Personable. Listens. Recommends. Attention to detail. Doc Riehl: Personable. Listens. Good collaboration with Cook. There's not a "grumpy" individual in the office - everyone seems to enjoy their job, and all are quite personable - every single one. And the "tech" is up-to-date, as are the furnishings and tools. Good crew - good experience!

I left this office today fuming and wishing I had said more. My FIVE year old son who is afraid of…read moreheights hesitated to sit in the chair today. He wasn't hysterical, but upset. The assistant didn't offer any reassuring words to him or try to help me console him or try to convince him to sit. It wasn't a minute before the dentist came out. My son laid back in the chair while the dentist checked on him. He poked around at teeth and asked my son if it hurt. When he replied "yes" Dr Brown shook his head no and rolled his eyes. Dr Brown didn't speak to my son. He didn't try to interact with him or make him more comfortable. My son has a cavity. Dr Brown then told me, "You have three options. You can ignore it and wait until he has to go to the hospital to be sedated and operated on, you can find someone who will restrain him, or you can get a second opinion. Plenty of five year olds sit in this chair to get their teeth cleaned and they're fine." I wanted details of what needed to be done with his tooth but he kept interrupting me to give me the same three options. Dr Brown, you are a PEDIATRIC dentist. You had no patients in that room other than my son who you couldn't muster any patience for. He didn't throw a fit. He was scared and you didn't say a word to him. Instead, you belittled me and my kid while all your assistants came out and stared at us. I don't want my child scarred from dentistry because you lack compassion and patience so I will never come back here again. But I'll share my story and warn others.

From the owner: Meet Dr. Brown Dr. Brown is a Pediatric Dentist providing dental care to infants, children and…read moreadolescents. He has practiced in Huntsville since 1994. Prior to that, Dr. Brown practiced both general and pediatric dentistry in the Army, both stateside and abroad. Dr. Brown graduated from Vanderbilt University in 1978 and the University of Alabama Dental School in 1982. Dr. Brown is one of the few Board Certified Pediatric Dentists in the Huntsville Madison area. Additionally, Dr. Brown is a member of the American Academy of Pediatric Dentistry, the American Dental Association, the Alabama Dental Association and is past president of the Huntsville Madison County Dental Society.

My wife and I have been going to Huntsville Dental for many years, it was mediocre, some visits…read morewere good, we had a few revisits when crowns and such didn't fit the first time, etc., but overall was ok. Anyway we sent our college aged daughter for an annual cleaning and they gave her a lot of trouble because she didn't have a copy of the right insurance card, we were just gonna pay cash and look for the card later, but they instructed her they don't have time to see her anymore while she was there in the office. That's definitely a douche bag move on their part, we have been going there for many years. We will not be going there anymore, i recommend folks look elsewhere if you want decent customer service.

I have debilitating dental anxiety that kept me out of dentist offices for almost 20 years. I…read morefinally decided that that state of my teeth overrode the fear of the dentist, and have been seeing Dr. James for over a year now. I was convinced that I would need teeth pulled/implants, but Dr. James was expertly able to perform root canals/crowns for the issues I was having. I'm quite a bit of a crybaby at the dentist (which combines my two greatest fears: tooth sensory nightmare + crying in public) but Dr. James and his team are incredibly patient and supportive throughout my visits. The payoff has been phenomenal. I now smile with my teeth for photos. I was able to eat Chipotle for the first time in years. I can have ice in my drinks again. If you're nervous about the dentist but are looking for an office that will take great care of you and deliver excellent results, this is the dentist you want.

Been going here for a couple of years since I moved back to the area from being stationed in…read moreNorfolk, VA. I went in for my 6 month checkup, and I asked if I owed anything and the receptionist stated I owed $130+ dollars. I explained my insurance covered all my cleanings and the receptionist stated they no longer take my insurance. I asked why they no take my BCBS and she stated she didn't know and I needed to pay for my cleaning. I asked why they didn't call me and let me know prior that they were out of network. She stated it is not required or policy to call patients and let them know in advance they are no longer in network and will have to pay out of pocket. If I wanted my teeth cleaned today, I needed to pay. I then ask if they were going to tell me prior to my cleaning that they no longer take my insurance. She said all bills are paid after service. If I was to not have asked, she would have not told me and I would be out of pocket for anything they would have done that day. I explained that I would not get my cleaning done there From this point forward and they should have called me as a courtesy and told me that my insurance was no longer taken by them. I would recommend going somewhere else for my dental care. If you are like me and my family that are on a fixed income, then you need a dental office that is reliable and professional. There are too many good and better dental offices around the area to go to a place where they don't put their clients first.

10 out of 10 would recommend…read more So, to start off, I need to say that I have a weird fear of people (anyone) close to my face. My dental hygienist and I have an understand that no eye contact shall be made during my appointments. I get "Mr. Nose"... If you know, you know... And I just breathe deep and look to the left. I wear glasses with a big prescription so I can't see during this whole experience at the dentist. Today's visit was a cleaning and impressions for a night guard. Totally appreciate the fact that the impression goop was strawberry flavored. "How does that factor in when you don't eat it?", you might ask. Well, at just the time you feel like your gag reflex is going to kick in, the scent of strawberry flew into Mr. Nose and it was amazing and familiar from the old days of the pediatric dental office I went to. There was a moment where the dental hygienist and I made contact during the impressions and both immediately looked away in fear of explosion. Took some deep breaths from Mr. Nose and I was able to stable myself from my odd fear. Other random discussions occurred about tongue placement which was humorous for sure. I'm looking forward to future days of flavored toothpaste, maybe some flavored Mr. Nose, and chaps stick (some of my suggestions/requests). Plus side for the kids, there is a toy chest and they do carry some flavored tooth paste. Ended up at check out to discuss some Star Wars and I got to say, today was a good day.

I was originally referred to Rocket City Kids but had a horrible experience, so I ended up taking…read moremy son to Whitesburg Pediatric Dentistry. Even though they aren't in our TRICARE/United Concordia network, it was worth every single penny. The entire staff, from the front desk to the doctor, was incredibly sweet, professional, and accommodating. My six‑year‑old had several major cavities and needed a good amount of dental work. He had never had dental work done before, so he was very nervous, but they were so gentle and reassuring with him. They were even able to complete his major work today which was such a relief. I am extremely grateful for how well they treated my son and how smoothly the whole visit went. I absolutely recommend Whitesburg Pediatric Dentistry to any parent looking for excellent care. They truly went above and beyond for us.

Good quality pediatric care. Very detailed explanations by Dr Parker. The office is fun and…read moreinviting for guests. It is however expensive although I don't know how it compares to the others. You get what you pay for they say.