There was a misunderstanding regarding the replacement of my brakes which has since been resolved.read more

If I could give zero stars, I would. Without disclosing the full dollar amount I was charged $219…read moreto diagnose a valve cover and spark plugs, then quoting me $1000+ for the replacement to which I declined. When I picked my car up they failed to reinstall my skid plate. After the terrible service and my requests to speak to the owner was declined by staff, I finally got ahold of him myself. I explained to him when the car was back in my possession it had a white substance in the interior and when asking the owner what it is his reply was "Hard to say. " He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was "dust" ... he then said they were fair to me and even if a dollar figure wasn't agreed upon it's "implied". He noticed I posted a poor review, and he told me he shouldn't even be looking into my claims because I had already given a poor review and it was a 'waste of his time.' He began to call me a Karen and told me he would post the video of me getting upset (rightfully so) in the shop, to his thousands of followers so that they could see how much of a "Karen I am" .. in my opinion, the staff and the owner are very un professional. I should get my car back how I dropped it off and any and all fees should be discussed in detail prior to a shop starting any work.

Check Serge for Quick, efficient, professional and affordable service. Full assessment done to…read moredetermine work required with full disclosure to the client. I recommend 100%

The best service I've ever had in Ottawa. The owner himself was very polite, honest and very…read morehelpful and even went out of the way to clean my headlights and now they have been clearer than ever highly recommend this place and I will definitely be coming back if I need my car fixed.

We have been customers since 1990. We taken new and used…read morecars for service and never been disappointed. Absolutely a 5 star establishment, honest, and willing to share their good advice. I always leave with a smile on my face.

I have been going to Al Heron Sales & Service for decades. Al and Howie are very honest, friendly,…read moreand always give you all the information and pricing before performing any work. In addition, they present options if there are any. Last but not least, they also do great work. I have never had any issues I was very surprised by Justin T's comment. High Recommended.

Just had a first rate experience with Kanata Collision. Rapidly got an estimate for some body work…read morevia insurance. Made an appointment to get the work done that included Kanata Collision having to order some replacement trim. Dropped the car off on the appointed day, and was picked up by Enterprise car rental shuttle to pick up a rental car. Nine days later, just one day more than original estimate, returned the rental, got shuttled back to Kanata Collision to pick up my car. The car was beautifully repaired and also beautifully washed. Since the damage was completely covered by insurance, there was no cost to me.

Fast, friendly, affordable. Hard to beat. Doubt I'll ever look elsewhere for collision services…read more Bob Parkins Stittsville

The mechanic (not Marc) did not put my new Mazda into service mode before fixing the brakes so I…read moreleft with warning lights on. He had no idea how to turn them off. Further investigation revealed he had broken a part. It had cost me 600$ at Kavanaugh's but they refused to compensate me, thus losing me as a customer. I think they should have just taken responsibility and given me some compensation. Sadly, this did not happen. Marc is the only mechanic I should have let touch my car.

I am new to the area, so found myself looking for a new local garage. Kavanaugh's did not…read moredisappoint. The local Honda dealer quoted me an arm and a leg to repair a few issues I was having(wheel bearings, shocks and brakes). After having the mechanics at Kavanaugh's look into it, they had me fixed up for HALF the amount the dealer had quoted me. Not only that, it was ready the same day!