I truly love Covenant Living! This community is beautiful, and they are constantly investing in…read moreimprovements and updates. My grandparents have lived here for over 15 years on the independent living side, and their building was just renovated again less than two weeks ago , they really stay on top of keeping everything fresh and well maintained. Everything is within walking distance, and the wide doors and hallways are thoughtfully designed to accommodate walkers and wheelchairs with ease. The staff are consistently friendly, the public areas are spotless, and security is always kind and welcoming when you come to visit. Parking is plentiful, with both paved spots and shaded parking available in front of buildings under the trees. The food is delicious, and the dining plan makes daily life easy and enjoyable. You can grab a quick order at the bistro or sit down for a more traditional restaurant-style meal. There are daily activities -- with even more during the holidays and different seasons -- and they decorate beautifully for every occasion. The rooms are lovely, bright, and comfortable. Light housekeeping is included, along with many other customizable service options to meet individual needs. It's a thoughtfully run community that truly feels like home.

Response times when patients need to use the bathroom. 45…read moreminute wait is the norm. Push the assist button and then just wait!!

Feeling the love! The positive energy from the moment you walk in till you leave is amazing. You…read moreexperience the care and empathy each and every staff members generates. My brother is in good hands and that peace of mind is everything. The building is feeling the years but the staff is truly terrific.

Great place! My mom was on at this facility , just got discharge and Social worker and admission…read morelady was great they checked on my mom after she left the facility and gave me information if i need their services again . I recommended Highly of this place

What an unexpected surprise to find an assisted-living that has exceptional care, value, and such a…read morehomelike feeling! I was totally taken back when I visited Lenox on the Lake. The feeling when you walk in the building, everyone is so nice. The staff is warm and welcoming, residents appear to be very happy and when I took a tour with Michael, the value for assisted living that is all inclusive (which I've never heard before) completely, took me by surprise. Virtually thousands less than other communities that I toured in the area. Wow!

5 star service & accommodations ! I am going there for assisted living !Riled out the other…read moreassisted living places & visited Lenox on the Lake a few times & made our decision which was Lenox on the Lake !

Poor Customer Service Experience…read more Today, I visited your location with my aunt to inquire about a job application. Unfortunately, the receptionist whose name I overheard a lady call "Dexter," since he refused to give me his name when I asked was extremely rude and unwelcoming. He showed no willingness to help in any way. When I requested to speak with the manager, he immediately said she was "busy" without even checking or making any effort to ask her. I also inquired about your website, and he replied that he didn't know something I find very surprising for someone working at the front desk. This kind of attitude leaves a poor and lasting negative impression of your organization. Reception staff are the first point of contact for visitors, and their professionalism or lack thereof directly reflects on your company's image. With that kind of behavior from staff, I would never consider recommending this place to my parents or anyone else I care about. I hope management addresses this matter promptly so future visitors are treated with respect, courtesy, and proper assistance.

My brother was forced to sleep in his wheelchair because his bed was broken and the new one hadn't…read morecome in yet

My Mom, who is very alert with an excellent memory, came here to regain her mobility after a short…read morehospital stay. I can tell you the management and the staff care about their patients. They are available to the family, return phone calls and immediately deal with any concerns. Cody the Executive Director is always available and incredibly caring. Perry the Food Director, does a great job to please the patients' palate. The Activities Director is engaging and did a great job for Mother's Day. The PT staff is exceptional and helped my Mom so much. The only problem is that she only received 1 hr. per day. (possibly due to AETNA's policies. So if the only issue you have is mobility you may want to go to a facility that specializes in mobility. Cecile the discharge nurse worked very hard to get Mom what she needed upon her release. Lastly, the staff is human so always be involved in the care, medication etc. of your loved one. If a mistake is made this group of people immediately try to rectify it. I would use this facility again if needed

This is a very clean facility with a number of dedicated staff. The food is acceptable, but not…read morenoteworthy. A new patient must quickly learn the ropes or care could be perceived as unsatisfactory. IT IS ESSENTIAL THAT PATIENTS HAVE AN ADVOCATE to work with the facility. Nights and weekends appear to be staffed at minimum levels. Several aides only do the minimum required unless prompted by the patient or advocate. Physical and occupational therapy here is excellent with 1-1.25 hours daily for each. The Director is easy to talk with and does care about problems. The same is true for the day shift unit manager. Discharge requires a strict protocol along with a home evaluation. The facility has a strong tendency to have Medicare purchase much unneeded equipment, despite objections. Oxygen may also be "forced" to be used even if the patient did not require it at entry. Summary: your loved one will receive proper care, but may experience delays in care at times due to staffing. Final discharge was a very disjointed process.

My Dad has been there for a couple of years now and I am very happy with the care of the staff,…read moreadministrators and medical care. The place is totally clean and it smells clean. He is under mental care for dementia patients. I am greatful for all the staff and caring administrators. Gloria Romero

I will never forget!!!!! My mom died because of their neglect!!!!!! Ignore the positive reviews!!!…read moreEveryone was asked to go online and give the facility a good review. Including my mom and sister, which killed me when I read it!!! My mom died of Covid from the negligent staff in this facility. From the very beginning of the pandemic, my mother never left this facility. A healthcare worker from outside of the facility contacted me and stated my mom had not been feeling well for days and was concerned. It was not the nursing staff that contacted me!! We called and had my mom sent to the hospital where she was diagnosed with Covid from her chest xray before her Covid test even resulted. She suffered for 11 days before she passed!!!!!! I later found out they took other residents out to vote 9 days before my mom went into the hospital. Who takes the most vulnerable population out to vote during a pandemic!!!!!!! I found this out by pictures and videos they posted on Facebook!! Some of the photos were removed after my mom's death but I took screen shots of everyone!!! I saw Employees and Residents in their facility van with no mask on! Pictures of workers with no mask on!! They also had group gatherings with pizza and games inside the facility. Staff painting residents nails with no masks on (staff and residents)!!!!!! In August 2020, I went to the facility and saw the workers inside the facility walking around with no masks and I questioned one of the nurses and she informed me "the masks make my lips hurt" !!!! Really!!!! I immediately informed the owner. Clearly, PPE guidelines were not followed or enforced. My mom past away November 21st, 2020. My aunt was a roommate with my mom at this facility. I moved my aunt out in December 2020. After my mom passed, I saw the staff in full PPE!! Why did it take my mom's death for them to start following the guidelines!!!! My aunt became Septic several times at the facility due to neglect of letting her urinary catheter back up. I wonder now if she should of even been in this facility with a urinary catheter???? In December, after my mother's death, my aunt became Septic and had to be admitted. I refused to have her transferred back to this facility!! She had lost 20lbs and had become so weak. The staff never informed me she wasn't eating. Someone other than the staff informed me. It sickens me how both of my family members suffered due to neglect in this facility. I am heartbroken and now live with guilt for not being able to keep my mom safe

My parents just moved to Strafford Court. I had some minor concerns, and left a message at 8:30…read moream, and received a call back from two staff members within the hour including the Director of Sales. They answered all of my concerns with solutions, and had already visited my parents the day before to address the same concerns.

I live here Love everything help people and staff dinner…read morewaiters are so much fur great place to live

Sunrise Health & Rehab is a most excellent facility. It is under new ownership & the owners…read morepersonally took an interest in my mom and were a great help to my father. The staff at every level was fantastically helpful. From the unit manager Carlton, on E wing to the nurses Chloe & Jonathan, to the aides, to the social services people Cari & Jenna you have our deepest appreciation for your hard work & dedication in helping care for my mom & watching over my father during his visits. To the laundry staff who helped to find my mother's lost blanket which was a gift to her from her granddaughter, thank you! To all the therapists who worked with my mother, thank you. The first thing one notices at Sunrise is the happy disposition of all the staff. Everyone says hello with a smile. This must flow down from the top. Happy employees take good care of the patients. When it came time for my mother to move to another facility, Jenna & Cari did all they could to help & follow up. The facility is clean & doesn't smell. There are serene places to sit outside. All this is in contrast to the horrible experience at the vaunted Woodlands at John Knox Village. My mom was there twice and it was the same. Unhelpful & uninterested staff. Annoyed all the time. The Woodlands at John Knox Village is the dark night to the Sunrise Health & Rehab's bright day. Again, thank you to everyone at Sunrise Health & Rehabilitation Center from owners to the receptionists at the front door & everyone in between. May you enjoy every success!

I have been here fir at least 3 months. I have made progress with the physical recovery. The…read moreequipment for rehab is not very good. Basically there are about 8 rider type machines a small walking track and stair rack and a machine to aid standing up. All these machines and tracks are very close together A few of the bicycle machines need repairs to the timing and difficulty ranging. I have had a very good therapist. I have not seen all the rooms but I assume they are generally as roomy as my room. Service is spotty. There are some very good CNA'S BUT IN MY OPININON NOT ENOUGH OF THEM. I have waited as long as 2 hours for service. i can honestly say that the upper level medical staff in my case and in my opinion are not at all competent. I have a script that requires 3 specific antibiotics Monday, Wednesday and Friday. I had to contact the head nurse because they could not do that correctly. We had come to an agreement that they would dispense the parts of that prescription noon day on the Monday Wednesday and Friday so i could verify the drugs. That lasted about 2 weeks. Right now It is 9:00 and I do not have my proper script from my Wednesday order. They have bee telling me that a nurse is coming. The last time I called they hung up the phone. I hope that my opinion of this place helps you make a good decision on you choice of rehab facility