Lots of Good Things to say about Wide World BMW!! Not sure if those who had negative experiences are their own worst enemies...but I cannot say enough good things about the Staff and Service at WorldWide BMW. I just bought a 535i xdrive from Ron Charles at BMW! From the test drive to driving the car off the lot this was one of the most pleasant experiences I have ever had buying a car. Ron was helpful, professional, and knowledgeable. He spent time with me, set up BMW Assist for me and then ran me through a call, provided all weather mats as well as the lovely carpet mats for my car. I would recommend him to anyone purchasing a certified pre-owned or pre-owned BMW. The dealership was amiable regarding price negotiation (my least favorite part of buying a car). We went back and forth only twice and we agreed on a price that was actually a tiny bit lower than what I wanted to pay and well within reasonable pricing for this car. I had done my research and knew what the car was worth. They obviously respect and take seriously someone who doesn't play "low ball" games. The financing department (William) was efficient and got me an Amazing LOW rate! There is no pressure to buy additional and extended warranties. There was a small issue with the vent in the back seat and Steven in Service was right on it. He got the part and installed it at no charge and with lightening speed. Steven has also been very helpful with my 2001 BMW 7 Series (my first BMW baby and my favorite). He is professional, knowledgeable, personable and helpful. I highly recommend seeking him out if you need to use their Service Dept. Service delivered a car that looked like it just rolled off the line. It was cleaned inside and out, waxed, tires shined, windows treated with rain-x (?) woodwork polished, and leather seats spotless! AND of course I bought another Ultimate Driving Machine!!!! I am a huge fan of BMWs and they never disappoint me! I have already put 1,800 miles on my new car (got it less than 1 month ago) I love everything about it: The comfort, ride, handling, responsiveness, cabin layout, computer, etc! It is so much fun to drive! I would not hesitate to buy another car from World Wide and would recommend them in a heartbeat! read more

I've never met a more honest, hard working, down to earth salesman before in my life! I would recommend George Popa to any and every one looking to finance or lease a BMW. He goes above and beyond to help make sure you get your money's worth for your purchase. He was 100% honest the entire time and not once did he give off the vibe that he was just trying to make the sale. He is the perfect example of excellent customer service. After test driving two vehicles with him I was ready to make my purchase. He kindly asked how much I was working with, we did some number crunching and he recommended CPO program (which I would recommend to anyone purchasing a certified pre-owned BMW) which gives a great warranty coverage on your vehicle based off of the mileage on the vehicle. I can't remember his managers name but he was a great help too. One of the men in the finance department was a jerk and spoke very condescending to me and made me feel like he was telling me what to do more than advising me and insuring that I understood what he was recommending. I did not appreciate that and almost did not leave with the car due to that, but then George and his manager stepped in and referred us to a man named William Gallaher in the finance dept. and he was honest and straight up. He thoroughly explained everything I was signing my life away to and made sure I understood as well as recommended the additional coverage he believed that anyone driving a BMW should have and I ended up purchasing that coverage as well and it was not costly at all. If I can write a review for him as well I will and the next time I visit the dealer I will get the managers name and write a review for him as well. These three guys make a great team and make sure the customer satisfaction is main priority. I appreciate their services and I hope to continue doing business with each of them in the future. THANKS GEORGE! I wish you nothing but the best and I know you will make it far in this field guaranteed. #AwesomeExperience read more

I am writing this review not for myself, but on behalf of my parents, loyal BMW drivers for years. My family has trusted this brand for decades. BMW was always a symbol of prestige and integrity in our home. But what recently happened to my mother at this dealership while my father was away on a business trip was completely unacceptable, and as their daughter, I am absolutely furious. My mother came to this dealership looking to explore a new BMW. She wasn't treated with the respect or transparency any customer deserves. Instead, she was met with pressure, confusion, hidden fees, and shady sales tactics. They pushed her into a deal she didn't fully understand, refused to honor originally discussed terms, and forced financing as the only option. No one took the time to explain anything. No one showed patience or concern. It felt like they saw a woman alone and saw an opportunity to take advantage. This wasn't just a bad experience. It was predatory. They knew what they were doing, and they didn't care. After hearing everything that happened, I started reading more reviews. And now I see we're not alone. This dealership has a pattern of shady business practices: refusing test drives, switching up prices, pushing financing-only deals, lowballing trade-ins, and offering no accountability when issues arise. It's disgusting. To BMW Corporate and the District Manager, this dealership is dragging your name through the mud. You need to step in immediately. Retrain the staff, replace the ones who have no business dealing with people, and take a long, hard look at how this location is operating. If BMW truly values its customers and reputation, do something. Because I will be. I am escalating this to the Better Business Bureau, and I'll continue speaking out until someone takes accountability. To any customer considering this dealership, stay far away. No brand name is worth being lied to, manipulated, or disrespected. BMW should be ashamed to have this dealership representing them. read more

I'll admit it. I was convinced by the bad reviews that WW BMW was a corrupt and disreputable dealership. I was wrong. It was neither of those two things and I am embarrassed that I was mislead. I live in Wisconsin and purchased a used M240i from WW BMW. The plan was to fly out, pick up the car and drive home. Long story, short, there was a delay in the dealership getting the title from the previous owner. It took more than a month. I now know, the delay was out of the control of the dealership. On two occations, the dealership was assured the title was on it's way, but it didn't arrive. In the meantime I found every negative review and assumed there was some wrong doing going on. I was calling every other day asking for an update. It got to the point where the sales team had nothing to report and understandably became reluctant to return my incessant calls. After about 3 weeks a date was set to pick up the car. I bought my airline ticket. The day before the flight, the title had not arrived. I cancelled my flight but couldn't get a refund. By this point I was certain something was wrong with this dealership. So I kept calling. Eventually, the title did arrive. WW BMW reimbursed me for the missed flight. Manny, my salesperson, picked me up at the airport. Will, the Sales Manager greeted me upon arrival. In ensuing discussions it was determined that the sales team was as frustrated as I was about the situation. I have to say; I was treated like royalty - as you would expect from a BMW dealership. WW BMW could have easily blown me off, sold the car to the highest local bidder, and been done with it. But they didn't. They honored my commitment to buy the car long distance and stuck with it. Thanks guys. Manny and Will are genuine people. We all shared a good laugh once we met eye to eye. As for the 240i...the car is a blast and it's condition exceeded my expectation. read more

0 - Star Review Unknowledgeable staff and no understanding of what customer service or German quality is supposed to represent. I've been a loyal customer for many years. During that time, this dealership has made several mistakes on my vehicle, yet I continued coming back because I understand people make mistakes, and many of the previous employees were knowledgeable, professional, and treated customers with respect. Today, I scheduled an appointment for an oil change because I have a long cross-country road trip coming up, and my next oil service will become due during the trip. As a responsible driver, I wanted to make sure my engine oil and all fluids were in good condition before leaving. When I arrived, I spoke with Mike, whom I had never met before. Instead of listening to my concerns, he simply told me, "It's not due yet," and refused to help. I drive all the way from New York City to this dealership, passing several other BMW dealerships because I've always tried to stay loyal to this location. Instead of appreciating that loyalty, I was treated like my business didn't matter over a simple $150 oil change. This is especially disappointing considering the service history I've experienced here. During my last oil change, the technician left the engine oil cap off, which could have caused serious engine damage. Before that, my vehicle was scratched while in their care. I never left a negative review because I understood that mistakes happen. What I can't accept is the attitude. When a customer asks for help, they should be treated with respect--not with arrogance or dismissal. Customer service has clearly declined, and this experience does not reflect the level of professionalism or quality I expect from a BMW dealership. Loyalty should be valued, not ignored. read more

I priced my BMW via truecars.com for the first time ever vs going to a traditional local BMW dealership. World Wide BMW had the lowest price but I was hesitant because it was a hick from me. However, I am soooo glad that I did. Brian W. handle my transaction with courtesy, class, and exceptional communication skills. My car took almost 2 months to complete production but as soon as I send an email, he responded promptly. If he didn't have an answer, he would get it. He was very proactive. I didn't get the number what I wanted for my trade but in any negotiation it's never about what one side wants, it's all about meeting somewhere that's fair for both parties. We were off by $1k but we both got creative to meet common ground. I was very PLEASE w/his eagerness to get the deal done right. YES I personally am aware that they will make a nice profit from my trade but I also know I could've sold the car on my own, but it was my choice to trade in vs from dealing w/phone calls, test drives, and unrealistic crazy buyers (like some of the reviewers here LOL). For the record, I did stop by my local dealership that I've purchased 2 recent BMWs, WIDE WORLD BMW was almost $2,000 CHEAPER and my trade was worth HIGHER by $2000. You would think my local BMW dealership would appreciate or be fair to a repeat customer.... This is my 10th BMW, and I be honest I don't have dealership loyalty. As long as they have the best price at the end of the day I am there HOWEVER, Brian has changed my mind. He will be my goto guy for years to come. read more

"An exceptional, genuine, and,aggressively priced salesman " This would be my second amazing lease deal that Mr. Louissaint has managed top pull together for me. I reside at Nassau Country Long Island and comfortably state that no BMW dealer on Long Island can even come close to the lease offer that he is able to provide. I originally first thought I was just lucky that I got my 2013 328xi the first time back in December of 2013 from him at the price only he could provide. Then unfortunately I got into an accident and I had to replace my car. I first got pricing on Acura TLX since I already have an Acura and assumed price would be competitive and lease would be in low $300/mo but that is not the case. Then reached out to the only person I trust on BMW side and to my surprise ,like once again ,Marckensy put together a fabulous lease deal for me on a brand new 2015 328xi at same price without any cost increase of any sort. Also just to show what a special customer service oriented guy he is I wanted share the fact that he even took my Subaru WRX as a trade in on the first lease. On the second replacement lease he offered to return my rental to Enterprise. He is a very pleasant , friendly, and straightforward salesman. If you are looking for a great car and exceptionally competitive price I challenge people to do their research and when done come and then compare the price and individual attention you will surly get form Mackensy. read more

I would like to inform EVERYBODY, about the Great Service, sales experience I had at Wide World Of BMW of Spring Valley, while purchasing my 2021 M3 Competition Package. I would like to give a BIG shout out to the Mackenzie Louissaint (Sales), who assisted me with my build from start to finish. Mr. Louissaint even took time to call me, on Saturday, when he was not available for delivery of my new M3C. Mr. Mackenzie Louissaint and the whole staff treated me with respect, honesty, and they answered ALL of my questions pertaining to me purchasing my 3rd BMW from the above business. I would HIGHLY HIGHLY RECOMMEND going to Wide World of BMW SPRING VALLEY. I would suggest to seek out Mackenzie (Sales) if anybody is interested in purchasing or leasing a BMW from them. Wide World of Spring Valley is AWESOME, from Sales, Service or any other questions or concerns you may have pertaining to purchasing or service. I would also like to share a quick story. I received my new anticipated BMW M3C, I was stopped so many times and asked where did I purchase my vehicle and the color, I advised everybody that stopped and questioned me about my new BMW M3C, that I received great service from Wide World of Spring Valley, also if anybody is looking to purchase, lease a BMW, PLEASE PLEASE go and see Mr. Mackenzie Louissaint (Sales), what an awesome experience working with him from the start to the end. read more

I leased a 2019 BMW 330i and from the day I leased the Vehicle I had nothing but troubles with the car and with this Dealership. First, the Dealer gave me temporary license plates which expired in 9 days after Purchase and I was driving with expired plates and I got pulled over for it. Than the Problems with the Car: The sunroof would Not Close, the headlights wont shut off after the Ignition is turned off. Than the Radio would not shut off when you lock and exit the car. Than comes the Warning Lights and messages on the dash "Passenger Restraint System" Malfunction. Which means the Airbags are NOT working properly and may deploy while driving. All these signs means the car is Defected and it might most likely be a LEMON. Now, the World Wide BMW only Contacted me once, and the acting Manager told me that they were going to take care of the car, come pick it up and take care of all the Problems I have told them. This was about 5/6 weeks ago. No One Fixed the Car as of now. World Wide BMW told me the Problems I have with the Car is minor and normal for a new car. Is this a Dealership you would want to do Business with???? Dont make the same Mistake I made. Find a different BMW dealer and do your homework before hand. For those of you having similar problems with this dealership please contact BMW Customer Relations and Service Department at: 1-800-831-117 Good Luck! 1 read more

We were extremely happy with the outstanding service of this dealership. They went above and beyond to help us...staying late and our salesman William Gallagher even helped us from home on his cell phone on his day off. He was patient and knowledgeable and a great source of information without acting like the classic pushy salesman...he was well versed in each car we looked at and provided an excellent choice of cars at great prices without feeling pressured into any deals. We also have nothing but great things to say about Brian Sorce the general sales manager...he was amazing, kind and funny. He also stayed late to accommodate our busy schedule and went above and beyond to make sure that everything ran smooth. He made sure to help us every step of the way. I would highly recommend this dealer and the people mentioned in this review to anyone looking for a car. I live in long island and went to rockland to this dealer and it was well worth the drive. They are not pushy or aggressive and make you feel comfortable and like family. They are honest and intelligent and helpful which is not easy to find in people.They also went above and beyond to get us the best possible price as well. We will be returning there for ALL of our future cars and urge you to try them as well...you wont be disappointed. Dr. Landau and Dr. Renne read more

I came in and was immediately greeted by a Matt who found me a sales representative within 5 minutes. I did not have an appointment and he ensured someone came to assist me. The staff is very attentive, in the 5 minutes I waited I was asked several times if someone was helping me. I was introduced to Alan Himmelfarb who is a Rockland native like myself! He was super patient and showed me every vehicle I inquired about. He gave his honest opinion and invited me on a test drive. Although the 3 series I took for a ride was not within my price range he worked with the finance supervisor to find me a car I was both happy with and could afford. I love my new 2019 X1, my family/friends think it's a perfect fit for me. Rick, the finance advisor, was fantastic. I was a first time car insurance policy holder and he and Alan patiently helped me find an affordable insurance rate. My mother was super impressed and ended up changing her insurance to my company! She was very pleased with the service we received as well. Deandre went over my vehicles features with me and helped me configure the settings to my needs/wants. I honestly came in apprehensive and left beyond satisfied with my experience. I worked in sales for a few years and know how it can be but this was top notch service. read more

Let me start by saying I am not an easy customer by any stretch of the imagination. I am extremely critical and hardly ever satisfied. Jerry Lim was a pleasure to work with from start to finish. I've have leased several cars in my life and he is far and away the best advisor I have ever worked with. He is honest, diligent, patient, transparent, and responsive and displays a level of integrity that is unmatched in his industry. This is my second time leasing a car with Jerry. Both transactions were smooth and painless, with NO SURPRISES at signing, which I can tell you from experience is not always the case. He worked tirelessly working up quotes for different vehicles with different packages. The car with exact specifications I wanted was located in PA and he personally went and picked it up and drove it back. On both occasions Jerry exceeded expectations, provided me with fair pricing and delivered exceptional customer service. I don't care where you live, NY, NJ CT, PA, DE, if you are in the market for a BMW I recommend you go see Jerry Lim at Wide World of Cars BMW in Spring Valley , NY. You will not be disappointed. read more

We were looking for a used BMW X3 in great shape and we found it at wideworldbmw of Spring Valley, NY and we are glad and lucky that Manny was the salesman which made my wife and I felt great through all the process. Since the warm welcoming, he patiently show us the car we liked, he answered all the questions we had and after the road test we felt in love with the car. The tires of the car were in bad shape and we didn't feel safe with them and he replaced them for a better ones which was really nice and was part of what sealed the deal. He also called me a few days later to make sure we were enjoying the car and everything was fine. Our friend recommended him to us and we will recommend him to our family and friends and we will look for him for our next car too. We bought over a dozen cars in the past in this was the nicest and easiest experience we had, we wish all car salesmen were like him. Also Chris the used car Manager was really nice and along with Manny gave us a good deal. If you are looking for a BMW try wideworldbmw of Spring Valley and look for Manny, he is the nicest. read more

I like saying that I am a Doctor who runs two practices in New York. I have been a customer of Wide World BMW since 2015, in which I bought a BMW X5. Since then I had to take my car to them for maintenance and minor problems. I have always been treated very well with respect and professionalism. Steve is my service representative. He masters it. He really knows his stuff. Always available by email, phone or text messages. Ricardo sold my first and second car. I could not ask for more. Contact him always has been very easy, even weekend, always answer my questions and concerns. Negotiated was simple. No hassles, just civil and relaxed negotiations. Brian was the manager. He wasn't satisfied until I am satisfied. He was very helpful in meeting my needs and wants. A couple days ago I went to buy another BMW. I couldn't be happier to meet them again at the WWBMW in Spring Valley. Even the premises are under construction I am very pleased to find Brian and Ricardo again. Friendly and courteous. They are professionals. I would most suggest them to family and friends in​ a heartbeat. read more

I like saying that I am a Doctor who run two practices in NY. I have been customer from Wide World BMW since 2015, in which I bought a X5. Since then I had to take the car for maintenance and minor problems. Always I have been treated very well with respect and professionalism. Steve is my service representative. He master it. He really knows his stuff. Always readily available by email, text or telephone answer questions, etc. My first car was sold by Ricardo. I could not ask for more. Contact him always been very easy, even weekend, always answer my questions and concerns. Negotiated was simple. No hassles, just civil and relaxed negotiations. Brian was the manager. He wasn't satisfied until I am satisfied. He was very helpful in meeting my needs and wants. Yesterday I went to buy another BMW. I couldn't be more happier to meet them again al the WWBMW. Even the premises is under construction I am very please to find Brian and Ricardo again. Friendly and courteous. They are very professionals. I would most definitely suggest them to family and friends in a heartbeat. read more

We saw World Wide of Cars BMW on line, searched their certified pre-owned vehicles and found a couple we were interested in. We requested a salesperson to call us back and Haasan Pires replied and we set up an appointment for 4:30pm. We got their late due to traffic and they were closing at 6pm but he waited and didn't make us feel we inconvenieced him. We saw a couple of cars and decided to allow him some time now knowing our requirements and return the next day around noon. When we arrived he had mutliple vehicles we could see and he couldnt have been more accommodating. We ended up purchasing a CPO 328Xi. They detailed the car, replaced the batteries in the remotes, filled the gas tank, registered the vehicle and delivered it to us showroom new within 2 hours. The Finance Manager Gary Shapiro treated us like family, Willie Gallagher the CPO Manager was great and the BMW Tech Guru Tyler was extremely helpful explaining to us the options we didn't even know was included. The best experience and as I stated Buying the car was as great an experience as owning it. read more

I recently purchased an X7 at Wide World BMW. For me the experience I had from start to finish was all positive and I would recommend this place. My salesman Ed Sullivan was excellent, ask for him. From my initial inquiry, test drive, and negotiations, the whole process was smooth and I never felt pressured as I was at other dealers. My questions were answered, vehicle was delivered as promised and clean. The manager, sorry forgot his name, was very helpful during the purchase price talks. Even the finance process with Rich Jarocki was pleasant and quick. He didn't push anything on me but explained all the steps and extra services throughout so that I could make an informed decision on what to buy or not buy. The dealership was clean and people were nice. I didn't deal with the service dept, as I live in NJ, so I cannot comment on them. Again smooth, no pressure, easy to work with, and they delivered exactly what I wanted. Thank you Ed, Rich, and everyone at Wide World BMW. Chris B. read more

I can't say enough about this business and its employees. I recently purchase a vehicle from their used car sales. The minute I walked through the door one of the salesmen greeted us with a smile and hospitality. The salesman Farouk was welcoming, very professional and not pushy. He was patient and extremely helpful with any of our questions. When it came to meet Joe, the business manager he was cheerful, professional and again, not pushy. Not what I expected at all. I was dreading talking to the finance guy because they are usually very obnoxious. Then I met Joe......wonderful experience. I expected to get a different approach since it was a BMW dealer.....my car purchase was not a BMW. I would absolutely return to this dealership over and over. I have been to several different types of dealerships and was never treated with the respect and hospitality as I was here. If there were ten stars I would give them 10 stars! You guys are great!!! What a pleasure doing business with these people. read more

Recently booked a service appointment for a 3 series wagon coming to the end of it's manufacturer warranty. Needless to say I've been very picky on making sure everything I can find with the car is addressed (where reasonable!) and was happy to find Wide World BMW so close to where I live. I've used BMW Manhattan in the past, and have been happy with the service there but it's a trip. Anyway - I listed the issues. The chap I worked with in the service office then had the workshop manager come out and we test drove the car to replicate my issues. He identified most of them, one of the issues I reported was not an actual issue but a normal behaviour of the car. They then proceeded to address all the issues - from fixing a noise in the cabin to replacing worn brake components (under warranty! I wasn't expecting that). Several hours later, I drive my car home - and it felt like new. Fantastic service, professional consultation and attention to detail. Extremely impressed, and will be going back again. read more