I don't normally write negative reviews, but after exhausting every reasonable avenue to resolve…read morethis issue, I feel other customers should know about my experience with the Scarsdale Ford service department. I brought my truck to Scarsdale Ford for a major repair and paid over $7,000 for the work. When I picked up my truck, I later noticed multiple scratches on the painted trim directly above the Ford emblem that were not there before the repair. I have photographs taken before the service that show this area was undamaged. I contacted the dealership immediately and made several attempts to resolve the issue professionally. Unfortunately, what disappointed me most wasn't just the damage--it was how I was treated afterward. I repeatedly asked to speak with the Service Manager, but she never came out to speak with me. Instead, other employees were sent to tell me there was "nothing they could do." No one appeared interested in inspecting the damage with me or discussing a possible resolution. I also attempted to reach the General Manager, but my calls were never returned. I then opened a case with Ford Corporate, sent a certified letter, and even filed a complaint with the New York State Attorney General after I was unable to get any meaningful response from the dealership. I made every effort to resolve this matter privately before posting this review. I understand that mistakes can happen during vehicle repairs. What separates a good dealership from a bad one is how they respond when a customer raises a legitimate concern. In my experience, there was no accountability, no meaningful communication, and no effort to make things right after I had just spent thousands of dollars at their dealership. If you're considering having your vehicle serviced here, especially for major repairs, I encourage you to ask how customer concerns are handled if something goes wrong. My experience left me feeling ignored and dismissed. I hope Scarsdale Ford uses this feedback to improve its customer service because every customer deserves to be treated with professionalism, respect, and honesty.

I cannot thank Phil Coiro at the Ford Center enough for the extraordinary care and effort he put…read moreinto resolving my issue. From the moment I reached out, Phil listened patiently, treated me with genuine kindness, and took action immediately. He wasted no time with excuses or delays. Instead, he focused entirely on making everything right. What could have been a frustrating experience became one of the best examples of customer service I have ever received. Phil did not merely fix the problem. He went far above and beyond to ensure everything was handled perfectly and that I felt truly taken care of. His calm professionalism, thoughtful follow-through, and genuine courtesy made all the difference. Phil Coiro is the epitome of a true gentleman and an absolute credit to the Ford Center. If every employee were even half as dedicated and kind as he is, the world would be a much better place. I am incredibly grateful and will never forget how he turned a difficult situation into a genuinely positive one. Thank you, Phil. You are simply the best. I highly recommend working with him whenever you have the opportunity.

Zero stars what had to give them one star as the site required. Unfortunately, they are a complete…read morerip off. They charge you for work that I caught them not having completed. It's a shame since I bought several cars from them and have done all my service through them. And then you get a shrug of the shoulders and a half-ass apology. Do yourself the favor and go behind them to check and see if the work they say is done is actually completed. Or better yet, don't go there at all

Predatory $3,000/Day Fee Threats & Denied Factory Warranty ServiceAvoid Bill Volz Jeep and Jeep of…read moreMeadowland. I brought my 2025 Jeep Wrangler (under 17k miles) in for covered factory warranty repairs, including an abnormal turbo engine whistle and a driver door rattle. They delayed scheduling for months under the guise of waiting for a loaner. When they finally took the vehicle, they held it for less than 45 minutes, did zero physical or documented diagnostic testing (no boost/smoke test), and dismissed the defects as "normal." Furthermore, they refused to address defective factory Nexen tires delivered at the point of sale.Worse, when I escalated this neglect to Jeep Corporate Customer Care (Case #97425963), Service Advisor Derek engaged in extreme consumer intimidation. He verbally threatened to charge me an astronomical $3,000 per day for the warranty rental vehicle if I did not drop the issue and return it immediately. This predatory fee is completely hidden and nowhere in my signed paperwork. Controller Danielle Basciano has also failed to produce copies of any agreement authorizing these daily rates. I have filed formal fraud and predatory practice complaints with the FTC, NY DMV, and Putnam County Consumer Affairs. Do not trust this establishment with your vehicle or your money.

Ray Catena Lexus of White Plains, Eli Suarez, Manager of the Parts Department, is a rare exception…read moreto the marginal and poor customer service in today's business model. Non-existent is a better term. Eli personally took my phone call after a windshield wiper insert I purchased from him did not fit one of the wiper blades on my 2018 Lexus ES350. He immediately took ownership of the problem, did not cast blame elsewhere, and sent a new blade to my home in Florida. I have utilized Ray Catena Lexus for decades prior to retiring. He was helpful throughout the process, explaining that Lexus no longer manufactures the insert for the older wiper blades. He communicated by phone, text and email, and made it his goal to solve the issue. I could not be happier. If you need genuine Lexus parts, visit the Parts Department at Ray Catena Lexus of White Plains.

The first time I came here for service I had a great experience with someone named Millie, so I…read morefelt pretty good about coming back. My experience the 2nd time around was not so good. I was in the area waiting for a call from my service personnel and never received one. He said he called me twice and left a voicemail and assumed that I declined whatever tire work that needed to be done. But I never got the calls and never got the voicemail. Besides that, I drove home and the next morning, my car would not start. Called AAA and they had to come jump the battery. The battery cap was open, it was clearly drained during the service and clearly jumped by the dealership, but no one communicated that to me. Given that I drive a hybrid, and it was a short distance home, I never had the chance to charge up the battery. This led to a delay in going to work the next morning. Both experiences unfortunately led to an unpleasant impression and I am not sure who to reach out to for such concerns. I feel like customers should be communicated to when their battery is drained during service knowing that it's a hybrid vehicle.

Amazing dealership. Have gotten 5 cars from them including RAM, Dodge and Jeep. Dealing with Jason…read moreis a pleasure. They make it easy and provide detailed estimates. I would definitely recommend.

Wow the guys that work here are seriously amazing. The best dealership I have ever dealt with. They…read moreworked their butts off to help me get past so many hurdles like my bank not allowing sale of my old car, multiple banks denying a loan. I was seriously thinking I wasn't going to be able to get a car but they somehow figured it all out and made it work for me. Thanks so much to Isaiah, Girth, and Nick! Definitely coming back here for my next car

Solid dealership:…read more Highly recommended. Helped me find my a+ car. Strong sales floor, solid pricing. Will repeat

Great dealership & outstanding service here. I would definitely recommend.read more

Lenny runs a very professional and efficient shop. He's built up a tremendous customer base where…read morehe is packed-busy every day...I mean every day. Before the shop even opens there is a waiting line outside the door. Nice to have a successful business in town.

I've been using Duke Of Oil for years. They are professional and excellent at what they do…read more Lenny really knows his stuff and never tries to upsell. He is extremely trustworthy.

They are always responsive and the car is ready when promised. Would be using their service againread more

Steve G and Rambo are the best mechanics! I love King Shell and will always be a loyal customer…read more Rambo works on weekends and Steve G during the week. There is another good guy there and I'm sorry I don't know his name. The King Shell mechanics are always so knowledgeable and super helpful, and reasonable in cost. As a single lady in the area, I am so fortunate to be able to really depend on them. Big shout out to King Shell!

I have been working with and having work done by Tony anh Body Shop FOREVEr Maybe 40 plus years…read moreand nothing but the besy work ever! My Wife 2008 Lincoln MKZ was totalled by the Monster Deer from Hell and Tony saved it and it still is perfect ! If u want The best , see Qualty ! The name says it all MJ Meehan R Meehan

Great service, staff is knowledgeable workmanship is phenomenal the time lines were perfectread more