I went into Lengths with a friend of mine who was suffering from a bad haircut. She had a date…read morecoming up, so wanted to get a temporary fix in the form of extensions or a topper. The store was neat and full of hope with a pretty good selection of both. We were greeted by Mary, the sole employee on the floor this particular afternoon. We told her precisely what we were looking for and she told us the extensions were a bit expensive and probably wouldn't work for what my friend wanted. My friend told her cost wasn't an issue, so Mary then told her that their selection of colors was limited and it would be tough to match her hair (my friend's hair is light brown with some natural highlights). At this point, I'm feeing like this girl absolutely doesn't care if she makes a sale today. The three of us started looking through the extensions, and within two minutes found a perfect match to my friend's hair color. My friend said she'd need two packs of the extensions, and asked if Lengths offered a service to cut them there to the length/style she prefers. (There is a salon off to the side in this store, so it seemed like a fair question.) Mary told us that no, they do not do that there, and explained that two packages of extensions that my friend was intending to "chop in half" would be very expensive. Again, she assured Mary she was willing to pay whatever the cost would be (It turned out to be less than $200). Before finalizing her decision, though, my friend wanted to try a hair topper to see if she could get the look she wanted without having to find a salon to cut it for her. Mary walked us back to where the toppers were and pointed out the ones that are made of human hair. My friend chose one from the top shelf, so Mary got it down and showed it to her. When my friend asked to try it on, Mary informed her it is $5.00 to try it on. My friend agreed to pay it and then Mary put it in her hair in front of a mirror. The cost of the topper was nearly $600, which, surprisingly, Mary never mentioned given her history of pointing out how expensive the extensions were. I happened to notice the price beneath the topper, but my friend did not see the sign. When I said something about the price, my friend decided to go with the extensions. Mary took the extensions to the register and waited for us as we walked through the store looking at the other products. She never offered to help us find anything else and stood there quietly while my friend and I talked about her hair and just random topics. Mary was not ever at one point friendly or helpful. If my friend had other choices, we'd have left and gone somewhere else. If you know exactly what you want, there's a good assortment here of extensions and toppers and wigs. They also have other hair accessories like brushes, shampoo and products. However, if you need help picking something out, this place is probably not for you.

most horrible customer service EVER- bought a hair spray on…read moresale that was defective and when I went to exchange it the owner wouldn't honor the sale price. when I questioned him he claimed his pos system wouldn't over ride the price. it was an even exchange but he made me pay the non-sale price. in addition, he had the nerve to give me attitude! DO NOT buy from this place. Owner won't honor customer.

Friendly lady. Very helpful in choosing a wig. Was honest with her opinion on what suited me best.read more

From the owner: We carry wigs, extensions, braids, Hair, and ladies fashions. Our price is competitive and lower…read morethan other stores.

Because they have alot of hair products and hair extensions, they get two stars. Unfortunately,…read morethey didn't carry the brand of hair product I was looking. The rest of the place can use some much needed help. For instance, it's so crowded not because of the customers. But due to the fact there are so many boxes, and totes of product just laying around. Also this place is very expensive, and you can find the same items so much cheaper elsewhere.

First beauty supply store I've visited since moving here. This store is loaded with wigs, lotions,…read morehair supplies and products. Some of the Isles were difficult to walk down due to boxes and other materials being on the floor. Overall, I got what I needed.

Wow I really expected carlo to be way more professional to first time clients but I get everything…read morebut. I called earlier in the day and spoke to a guy who floated carlo as being very great and how he'd call me back later in the day "he did" Carlo called and I explained how I've never worn A toupee before and how I'd need fitment and trim for a system I purchased online. I asked carlo to give me an idea of pricing of what it might run me ball park and he refused multiple times siting that there were to many factors. He then proceeded to tell me how the hair system I got must not be of very good quality (without even seeing it mind you) and how i should had just purchased one from him instead. I asked what a ball park pricing might be that one of his systems and yet again he refused to give me any type of pricing ideas. I finally got fed up with that type of attitude and ended the call. If someone doesn't want my business then I clearly don't want to give it to him either. I read lot of reviews the he's very compassionate towards his clients but I certainly didn't get that and instead met with a rude money hungry person who only cares for his own needs and not the customers. Highly recommend to stay clear of him. I however don't have an opinion for rest of the studio as I didn't chat with anyone else except the initial call taker and he was great. Otherwise carlo is NOT.

I was told I would need chemotherapy after a benign lump was removed from my breast. I was also…read moretold that I probably would lose my hair but some people don't. Two weeks after my 1st chemo session, I hadn't lost any hair so I thought I was one of the lucky ones. The day after the 2nd week, I was washing my hair and I had handfuls of hair in my hands. Every time I ran my fingers through my hair, more & more hair came out. I was not expecting my hair to fall out like this. I thought it would be a gradual thing. This should be explained better. Within 3 days most of my hair was gone so I used a shaver to remove all that was left giving me a buzz cut as you shouldn't shave to close to the scalp. In the binder they gave me at the Hospital was Transitions Studios for Wigs. I contacted Carlo & he was able to get my wig by the following week and it was perfect. As it was during the pandemic time, our correspondence was all done by email. I sent him pictures of the colour & style I wanted and I was amazed at how exact he had it made. Actually, the style was better & the colour was perfect. My sister-in-law liked it so much she asked if I could have one made for her as her hair is getting thin. Again, Carlo is a genius. The wig was the exact colour & style she wanted. Again, this was all by email as she lives on Maryland. Carlo knows what a woman wants.

i recently lost my hair due to cancer treatments and made an appt at A Natural Image looking for a…read morewig. I left that day with a stunning, natural hair wig, learned how to care for it, purchased care products and even got the wig trimmed and styled. Joanie was incredibly knowledgeable and kind. highly recommend.

Have been using Joanie at A Natural Image for years and she is great. Awesome haircuts, reasonable…read moreprices, nice and clean environment.

What makes this place different, than all the other hair/skin care stores out there is this. This…read morelocation is very clean and very organized. I understand that this store is new, but it's been open long enough now. Normally, these types of stores start going down hill. This isn't the case with this location. Maybe it's because it's located in North Buffalo, and not in the rougher parts of the East side of Buffalo. I find the inventory to be very impressive. Well worth checking this place out.

I have someone in my life who loves hair and this has become our go-to store. They have a large…read moreselection and the staff is always friendly and helpful. If we're trying to find something, they're always happy to help. And a few times, I've been in buying things I know nothing about and they've made suggestions (even at the register) for items that better fit what I need and that cost less at the same time. Love being able to use Apple Pay and they have loyalty points. Overall, great experience.