My husband and I broke down but being a Saturday Platte River Tire was closed. We were desperate…read moreand called, Scott opened the shop for us and got us on our way. I cannot say enough about Scott and this business. So kind, polite, accommodating, great work. I wish I could gibyou 10 stars, Thank you again

Scott and his team provide top notch tire service. We bought new tires for a good price and the…read morebest part is they offer free tire rotations/tire repairs on those tires we bought. Highly recommend!

Shotty repair work. Used car muffler on a diesel truck, unauthorized repairs, completed work before…read moregetting authorization or giving me an estimate. Save yourself the hassle and take it to real mechanic. Their labor hourly rate is more than a real mechanic with a real shop. They don't know vehicles either. I had to tell them how to diagnose the vehicle, and I'm not a mechanic! They have a car lift and a welder, otherwise I would've done the repairs myself. They are charging twice as much for parts. I could've ordered the parts from the auto parts store for half the price!!!! And that's at full retail!!! I fully intend to file a complaint with the AG concerning the unauthorized repairs.

Jason at Hilltop has been wonderful to work with! He has gone above and beyond to accommodate my…read moreneeds (even on his day off) when I was having some serious pickup problems. The customer service has been outstanding from the first call I made to the receptionist, the diagnostics, and repair. Jason was very generous with his time, and is very knowledgable. They have worked well with warranty information. Most importantly, I never felt like my lack of mechanical knowledge was taken advantage of. Jason very clearly explained the problems and the steps he would take to remedy it. Overall, I have never had a more pleasant and stress-free experience with a shop. I would recommend Hilltop, and Jason to anyone!

I am extremely disappointed with my experience at A & R Automotive Services in Brush, Colorado…read more In February I brought my vehicle in because it had a torque converter shudder and rough idle. According to the invoice the technician suspected the torque converter might be damaged but recommended performing a transmission fluid flush with additive and then reevaluating the vehicle. When I scheduled the transmission service I spoke with a younger employee who told me there was a "50/50 chance" that the flush could help the problem. I understood there was no guarantee but based on that information I chose to proceed with the service. When I returned to pick up my vehicle after the transmission flush I was immediately met by an older employee who appeared angry before I even had the opportunity to ask about the car. He started raising his voice and repeatedly telling me that he already knew the transmission flush was not going to work and that the vehicle was not fixed. This happened before I had even asked a single question about the repair. Naturally I asked why the service had been performed if they supposedly already knew it would not help. The older employee became increasingly confrontational and repeatedly claimed that he had told my spouse and another person months earlier that the transmission was beyond repair and that the flush would not solve the issue. The problem is that this directly contradicted what I had been told when scheduling the service. The younger employee who originally spoke with me was present and stated that the older employee had "misspoke" and that the service had in fact been presented as a 50/50 chance. Instead of receiving a clear explanation I found myself caught in an argument between employees who could not agree on what had been communicated to the customer. The older employee continued to act aggressively repeatedly shoving paperwork toward me and demanding that I read it while talking over me. When I pointed out inconsistencies in what he was saying he became defensive rather than addressing my concerns. Meanwhile the younger employee continued repeating that the older employee had "misspoke" without providing any meaningful explanation. What upset me most was not that the repair failed. I understood from the beginning that it might not work. What upset me was the aggressive, confrontational, and unprofessional treatment I received when I asked reasonable questions. I left feeling talked down to, dismissed, and pressured rather than treated with respect. Customers deserve consistent information, honest communication, and professional treatment. Unfortunately, that was not my experience here.

Excellent staff, Great work. They have done my automotive work for several years, on several…read moredifferent cars and trucks. Fair and honest with excellent machicanics.

I have only used this business to make car keys, chip and standard…read more Sometimes they have to order the blank, sometimes it's in stock. You kinda have to catch the key guy in the shop as sometimes he is out on a call. Be patient. He seems like a nice guy, programs the keys, and they never fail. I have had 3 chip keys and 4 non-chip auto keys made. I believe the cost to be fair.

I wouldn't recommend this company to do any towing if your your vehicle they're bumper riot off…read moreand they won't pay for nothing off of the vehicle on the winch truck

We met Jason by luck of AAA, and it was a very lucky meeting…read more After crawling through the fire zone at under 10 mph for over an hour and a half, our car died-- leaving us and our two cats in a bad spot. AAA finally allowed my mom to clear the hurdles to have a tow truck assigned to pick us up--- but we got very lucky with Jason. Not only did he welcome our two meows along with us as ride alongs, he practically lifted my chubby self in and out of the high-set truck. (I popped my floating vertebrae a few days ago getting boxes down the stairs to the car.) We got him again today for the tow to service. He was sweet as pie again. His knowledge of the area was very helpful. Puff and Buddie say hi, too.

Needed a tow from Ft Morgan to Greeley. No problem except the car was dead in the garage , unable…read moreto put into neutral. Steve from AR had the car out of the garage and on the truck in less than 30 minutes!! Very professional, friendly.

Highly recommend new business they did my water pump on my 1997 Ford F250 7.3 it took them two…read morehours to get the fan clutch off due to the mud. They also have a very good sense of humor would highly recommend them for anybody in Sterling!

if there were 10 stars, I would choose them. volt meter…read morebottomed out and barely started in Colorado. Trey checked all charging systems, changed battery and had us out in half an hour. whew!!!

I had my truck towed from Neb. to S&S on Wednesday, the 24. Asked to be notified when truck arrived…read moreand estimate on repair, never happened. They were closed the 25,26,27 and the 28 I called on Mon the 29 to inquiry if my truck had arrived. I was told, the truck was ready to be picked up and that I had been contacted. I checked my phone; I was never contacted. She stated she did call, I asked what number she used she repeated my number. So my phone is a Lier or she is, front desk help is worthless. Then I was charged 300.00 labor for a job that would take fifteen minutes to perform, (replacing ignition coil). I have replaced many of them, one 7mm bolt to remove them. I was then charged $74.70 for a single ignition coil, when you can purchase a pack of eight form Ford Motor company for $82.00 dollars. I was then charged $15.00 dollars to replace a spark plug, that I paid $7.00 dollars for, also from Ford, that I had replaced two weeks earlier. If that spark was replaced whom ever did it should have noticed it was new. Then I was charged $7.49 for hazardous materials. Not even sure what that is and still never received an estimate or gave permission to do repairs. To sum it up I paid over $400.00 dollars for a job that took less then 15 minutes to complete.

My son's car stranded him 20 miles from Sterling. He and his amazing girlfriend are in the middle…read moreof an epic move from Boston to LA. Herzog was there every step of the way. They even recommended a nice hotel, drove them there and picked them up after top quality automotive car service. What a class act in Sterling, Colorado!!!! Thank you for taking care of us!!!

The guys at Herzog are awesome! They do quality work and it's pretty quick! Great environment! They…read moredo solid work and know how to fix the problem the first time around