1. WikiWiki Express Delivery

    1. WikiWiki Express Delivery

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    WikiWiki Express Delivery

    5.0 (5 reviews)
    Open 8:00 am - 6:00 pm

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    7 months ago

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    2 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    UPS Customer Center

    UPS Customer Center

    2.6
    (16 reviews)

    I miss a delivery on Delivery on Friday and all I got was a sticker that said sorry missed you…read moreNothing else on no information about my package I had to go to my sender for a tracking number. Went online to track my package and it send it was sent to CVS. I there and it wasn't there I checked at the UPS store in the area and they said it was in CVS. After all these years using UPS it really shows me how incredibly incompetent they have become. Let us not for get that I had 2 day rush which I paid for. You are all better with the US postal service

    After the fires in Lahaina the west side was wiped out with phone and internet coverage so we…read moreordered a Starlink to be sent to our friend's address in Kihei so we could hopefully pick it up once the road opened again as UPS Fedex and USPS were not delivering. We desperately needed internet for remote workers in our area, plus everyone on the street needed to connect with families to let them know they were OK, and for people trying to find out how to file with FEMA for accommodation, sign onto unemployment as they had lost their jobs due to the fire, how to access medical care including cancer patients etc. So a lot was riding on the delivery of this Starlink for our local community. Trouble is UPS said the address was undeliverable, even though our friends have packages delivered all the time without issue. So I managed to drive up high even though we were getting short on gas by now and find cell coverage to call UPS and get through to their automated system, then an agent. After explaining what was happening the agent told me to go online! The frustration of dealing with a call centre was endless. We should download the app on our phone if internet was down. It was ridiculous and unhelpful. Calls were being dropped all the time, you couldn't download anything and you had to travel a long way for reception. Once the road opened up I drove the hour and a half through FEMA roadblocks and through Lahaina down to the Kahului airport office to find it closed even though it was supposed to be open. I had to yell through the fence to get help. A staff member grudgingly came over to state they were closed. I told them we desperately needed the Starlink and it was supposed to be in their office. They said they were busy but I insisted they look for it, and after standing in the sun for 20 minutes waiting I was told it was out on a truck, marked as undeliverable. This was Friday and I was told to come back Monday! There was no empathy to the fact that we desperately needed this link for our community during a disaster. On Monday I received a call that it was in the office and I could pick it up. Luckily the call got through as phone service is still patchy on the west side and it had gone to answer phone so I managed to receive it. Again I drove through FEMA roadblocks and bumper to bumper traffic through Lahaina past distressing areas of burned out buildings and cars. I also had to wait an hour stationary at one point as the President was visiting Lahaina and traffic was stopped during this exercise. When I arrived at the UPS it was closed again, so I had to yell through the chainlink fence to staff who initially ignored me until they knew I wasn't going to stop! I told them I had a package to pick up and was told to wait. A few other people arrived asking what to do as they had packages to pick up, including medication and food. They all ended up yelling through the fence too. Finally a staff member came through carrying my Starlink. She was abrupt and handed it over and walked away. By this time I didn't care about the lack of customer service or anything else I just wanted to get home and install it so our street could use it! We have now opened up our garage as an office and shared the sign on/password and have neighbours dropping by to use it for remote work, signing onto unemployment, contacting family, a realtor has even brought over her own desk and chair :) UPS was horrid to deal with but I'm glad I persevered as we now have satellite internet connection while west Maui has no internet service.

    WikiWiki Express Delivery - couriers - Updated July 2026

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