Ran over a curb and when I reversed, my right front bumper came off a bit…read more Brought my car in for free estimate @915 and at 10:50 am it was ready for pick up, looking brand new and with a repair price that didn't break the bank. The owner Bryann Connan gave me the estimate and gave me a ride home as well. Excellent service. Would recommend

Told us that the car would be done in 2 weeks originally then found another part that needed…read morerepaired a week into the job then found another part that needed to be repaired the day we were supposed to get the car back and kept giving us "aiming for" dates and the customer support is useles. do not send your car there if you don't want to wait an extra 2 weeks and an extra $4,000 for an original plan of 2 weeks and $5,000

Great service and excellent communication. They kept me informed throughout the process and the…read morefinal result was great! Highly recommends

Best service in town. It will be done right. Our van took a side impact and looks and runs better…read morethan ever.

100% my go to place for my car repairs! John is honest and fair! I have followed him through the…read morebusiness moving! He is trust worth, does great work, and is always helpful and never intimidating as a gal going to get her car repaired on her own! Great value and I would recommend him 100 times over! I always keep his business cards in my car!

I decided to check this place out for issues with my ac. The condenser and compressor ended up…read morebeing out on it. Yuck. But, I received honest answers and was even shown pictures of the Freon on everything under the hood. They fixed it in two days and were good at communicating. I still thought it sounded off so I took it back two weeks later and they were able to determine that the blower is slowly going, but they said they would just wait until it stopped working since it's still doing it's job, just makes a little noise. I appreciated the explanation they gave me and they made sure I understood. I felt like they really didn't want me to put more money into my jeep than necessary and you don't find that kind of service very much. I will definitely go back!

Had to have my bumper replaced and fender repaired, they did a great job with it. They kept in…read moretouch with me about the schedule and everything looked great afterwards

The bottom panel was falling off my car. The "other guy" next door wanted $400+ to fix it…read more Greg at Skillman Collision came outside for the estimate, returned with a tool, fixed the problem with a few bolts, and refused payment. Who does that??! I will definitely be back.

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

Our Tail light was damaged with a valet service, I sent a picture, Vin, and description of damage…read more JR looked it over, gave me an estimate & ordered the part. The price was very, very fair. Since December my availability was was hard to make appointment to repair, I had a day available & the Hackleman team did everything they could to get me in and take care of me. I'm so pleased, I've used them a few times before and the service has always been stellar! I definitely will give them a five star rating !! Thank you Hackleman family

Took a second vehicle in to Hackleman's and got fantastic service and a great price, just like the…read morefirst time. I told them I had priced the part needed at the dealer and could save a couple hundred dollars by ordering the part myself from eBay. They were fine with that. The door on my truck was stuck closed and the latch mechanism was broken. Wouldn't even open from the outside. They had budgeted 1.5 hours to get the door open, but when they went to inspect it, it opened right up. They could easily have said nothing and charged me for the 1.5 hours labor, but JR took that off the bill. I have a whole new door panel and latch now for a very reasonable price in a very quick time frame. They were happy to work with me. These are honest people who know what they are doing.