I recently had a disappointing experience that, to their credit, the general manager addressed promptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity. read more

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced. After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim read more

I brought my Avalon in for a replacement part after contacting them. They assessed my vehicle and promptly ordered the correct part. Chris called me within a day to inform me it arrived and was ready for installation. I visited the store after the weekend and contacted Chris on my way in. He handled my case throughout the process, ensuring everything was in order. My replacement part was installed within 10 minutes, and my car was also washed. Chris even printed out a Carfax and identified a recall during my first visit. Chris was a pleasure to deal with, demonstrating a remarkable sense of humor and professionalism. The service and parts department is efficient and well-organized. The great location and staff made my experience easy and enjoyable. I'll definitely use them for all my future servicing. 10/10. read more

I took my 2019 Toyota Camry for service on an engine service light issue after receiving service at other dealers. Orlando in service took his time to thoroughly investigate the issue and resolve our issues. I have purchased several vehicles over the years from Tom Wood Toyota and I will continue to come back for the great customer service and professionalism. Thank you Orlando for above and beyond 5 star service. John, Westfield, IN. read more

I have been a customer at Tom Wood Toyota for over 40 years. I just bought my fifth Toyota from them. I've stayed loyal to this dealership because of the wonderful service department. I keep a car for 350,000 miles on average. Several times over the years, the service reps have explained why making a repair was not cost-effective. Who else does that? But, the sales department really impressed me with this last transaction. Michael Garton and Cade Johnson made the car-buying process a pleasure. Call Michael today! read more

So - I went to the dealership and they said I needed differential fluid changed on my hybrid, when I got a 2nd opinion I was told there is no differential fluid on my hybrid vehicle. It's so hard to ever go back to the dealership after this. Avoid them. read more

What an amazing experience to work with Tom Wood Toyota for an online parts order experience. I found Tom Woods when searching for Toyota OEM parts and I was so happy to have selected them. Other online Toyota centers don't answer calls but this location did. Additionally, they were extremely competitive on pricing with rapid shipping. My order was shipped much faster than I anticipated and I was able to complete my repair. I'd highly recommend them for parts and will use them again. read more

The worst customer service ever. From top (GM Kent Golden and manager Cade Johnson) to Tania in customer service. Buy anywhere but here!

I was driving back from Lafayette to Indy and all my dash lights came on. I googled the nearest Toyota dealership and it turns out it was just down the road. It was after four when I got there and they were able to squeeze be in for a diagnostic and Alex took fantastic care of me. They offered me an Uber ride home but I opted to stay and they let me know I was good to drive so I made it to where I needed to get to and came back this morning to get service. The waiting room is big and comfortable and it has wifi so I'm able to work from here with my laptop. read more

Deshawn was helpful and polite but I did not expect these prices! $100 for an alignment, $80 for an oil change, $120 for an express interior detail (opted out of that one). Goodness gracious, Tom Wood better be enjoying every damn dime of my money b/c this is disheartening and truly frustrating. read more

Tom Wood Toyota - Car Dealers Near Me - Whitestown, Indiana

My car was perfect. It only had 1 mile on it, which was the mile from the lot to the front of the dealership! Charles was great, very personable and honest. Thank you so much Tom Wood Toyota for my brand new 2023 Camry!!!! I got exactly what I wanted read more

Tom Wood Toyota - Car Dealers Near Me - Whitestown, Indiana

It's new it's clean and it's modern ..After they moved we thought it was a little further from where we lived so we had thought of going somewhere else for oil change ( we were sad they moved ) but then they sent us an oil change coupon for 20 dollars...of course it was a great deal soo we went .. and I am glad we went. ..It was not as further as we had thought and the location is pretty good . Right off the freeway ...I will be going back regularly..Like I did before...Go Check it out ... Went to buy a new car today ... Kenley was Soo great over the phone .. and when we got there she was Soo happy to help ... Then she introduced me to ( Ron )RON RANGEL-SCOTT. Have heard so much about the sales man being sales man but Ron was the complete opposite . He was a sweet sweet person and you could feel it ... I am really really glad I got to meet him and buy a car with him being the part of the experience . He is really easy going and that makes the whole car buying stress Soo much better .. he explains everything so effectively and properly . With everything he does you know he is doing it with your best interest at heart which makes it so comfortable to talk to him and explain everything .. It was a very happy day and we came home really really happy A huge thanks again to Mr RON RANGEL-SCOTT Erika Krumwied-Cooper and Kenley ... Thanks for everything . Love read more

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My guy was named Tom and I had a good deal on a used Honda (lol I know, at a Toyota dealer). The lifetime power train warranty is wonderful and a five year deal for tires and wheels for $500. I liked Tom a lot because he wasn't pushy. Very calm and chill. Whereas during my car shopping, not all dealers were like this. I'd recommend him. read more

Update: An employee at AutoZone broke the bolt that holds the top of the battery in place off in the frame. I stopped by Tom Wood on my way to work hoping they could just drill it out. They wanted to charge me $120 for an hour of labor. I will never come back to this place or buy a car from them. A manager at AutoZone was able to drill it out in 5 minutes. They just built this service center right next to my house and while the facilities are beautiful and the customer service was great, they recommended about $1500 worth of service that was not needed. I visited Tom Wood a few months ago but am just now posting this because I just took my car to Butler Toyota to see if they would recommend any of the same things Tom Wood and they did not find a single thing that Tom Wood mentioned on their inspection sheet. Would probably use again based on the location but I would never go forward with unscheduled maintenance from here without a second opinion read more

Tom wood Toyota. Is a joke. I looked at a 2024 tundra' trd modal N say n sticker $10.000 n accessories but it doesn't they just price gouging n truck the dealer told me it a speacial order truck. N the funny part is they charge u n extra $1200 to put the accessories n the truck that it dosnt have on omg. Wow...... what a joke. read more

Great location for service and sales! Local to our area and decided we would give them a chance, will not deal with any other locations after running into these guys. read more

Friday, January 8, 2020 I was stranded with serious possible electrical issues with my vehicle and my vehicle subsequently not starting. I purchased this vehicle BRAND NEW on June 24, 2020 from Tom Wood Toyota. I used my Toyota Roadside Assistance to request a tow and called Tom Wood to give them a heads up on the issue. I spoke with Dennis who explained the service department would close shortly and there would be a possibility they could look at my vehicle Monday, but definitely not before Monday. After explaining it is the only vehicle I own and I would need a loaner vehicle. He explained they do not loan or rent vehicles and I would need to make other arrangements. The amount of misinformation at this dealership is unacceptable. Toyota's Transportation Assistance Policy outlined in my warranty guide specifically states otherwise under the circumstances I presented and your website specifically states you have "Transportation & Rental Vehicles Available". I've given Tom Wood Toyota - Service Department several opportunities to win my continued support of their business however, they continually have fallen short. If you are looking for great service after the sale, Tom Wood is NOT your dealership. In the meantime I've contacted Toyota World Headquarters as well as the National Center for Dispute Settlement and taken my vehicle to a highly rated Toyota dealership near me. read more

Tom Wood Toyota - Wayne handing off the keys to my new vehicle! - Car Dealers Near Me - Whitestown, Indiana

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a Agreed to pay $160 for a brake inspection which I thought was a bit unusual but was told it would be waved if I had the work done there. Turns out the brakes were fine but needed different, more expensive repairs. Agreed to have this done and was then told I owed the $160 plus $30 shop fee since technically they were not working on the brakes. Paid my $190 and will not be back. BTW bought the vehicle there as well as my wife's car. Never again read more

Brought my car in for new brake pads and rear wheels. They confirmed that tires were in stock. When I got there, they did not have the tires in stock. I got my brake pads replaced and they put an order in for tires. They said they would be in Tuesday, yesterday. I have not received a call to advise status of the tires. The ball was dropped on 2 separate occasions. Looks like I will be going to a tire store for my tires. I have always gone to the dealership for service. But, am changing that plan due to these lapses. The workers have always been very pleasant and straight forward. read more

Update: After speaking with the service manager, unfortunately they haven't followed up in a week. It's a shame. Will be taking my car elsewhere from now on. read more

I used to be a very loyal customer of Tom Wood Toyota. We moved to Indiana in 2002. I travel in my business and put about 1,000 miles per week on my cars. I was leasing cars on a 2 year lease. So, I was going to Tom Wood Toyota on Lafayette Rd in Indianapolis and getting a new car about every 2 years. I would turn in the last one I leased and pay the overage in the mileage and get a new one. The service and the parts department were great. There were several different GM's until about 2020. The last GM was fantastic in taking care of me. The sales department loved seeing me walk in because they knew that I was going to be driving out with a new car. I'm a buyer, not a looker. So, I was going to Tom Wood Toyota and getting a new car about every 2 years. In 2018 I was involved in an accident and the car was totaled. I went back to Tom Wood Toyota and got a used 2014 Toyota Highlander. A couple of months after I got it, I realized that there were no floor mats in the car. I went back in and told them that there were no floor mats in the car. They told me that there were floor mats in the car when I took the car home. The last GM had been fired for some reason, so I had no leverage with the new one. I think by this time Tom Wood had passed but I had never met him anyway. We went around and around, but to no avale. Needless to say, I haven't darkened the doors of Tom Wood Toyota since. I'm still amazed that anyone with half a brain would allow a loyal customer to be treated the way they ended up treating me......over a set of floor mats. What in the heck would I do with an extra set of mats???? I have no doubt that Tom Wood is still turning over in his grave, not only about my situation, but I'm probably not the first or the last one who won't ever go back to them for anything!!!! read more

Long story short. My car broke down beyond reasonable repair considering age and mileage of the vehicle.I was currently renting a car while the car shop was trying to figure out what was wrong. The car shop gave me the bad news situation of my vehicle and I had 2 days left on the rental and wasn't sure what I was going to do. I walked into Tom Wood Toyota in Whitestown and after looking around for a few moments. Wayne Washinton asked if I needed any assistance. I told him what happened and that I had done my homework on what I wanted. He made the whole transaction go super smooth in getting me into a new car for the first time in 16 years. I'm only leasing for now because I told him which vehicle I was really considering, but my vehicle broke down before the new vehicle was on the market. Wayne showed me options to compare with what I already had done my research on. Super cool experience with everyone I encoutered there ( Kyle Underwood as well ). Previously I was a Honda guy and am now a happy Toyota man. Tomorrow is Friday and I can go into the weekend with a lot less stress now knowing I have a great, reliable vehicle. read more

Tom Wood Toyota - Wayne I need a picture of me in front of my new vehicle. - Car Dealers Near Me - Whitestown, Indiana

I have always had good experience with this branch. The staff are friendly and reliable. The waiting room is nice and has coffee, soda, and tea if you want it. I sit upstairs since it's more remote. Make sure they have your cell number so they can find you when your car is down. I waited an hour longer because they called the number on file, not mine, but I got a ton of work done so who cares. Be aware of your maintenance schedule. Sometimes they could recommend service you don't need right now. Always be aware of what you want and what you are paying for. The branch is easy to get to after your first visit but can feel odd driving up the first time. The road doesn't feel real or finished, but trust me it is. Just keep going straight passed the gas station and you'll get there. read more

I regret taking down the detailed review I left a few weeks ago...I took it down because I thought the dealership was really going to help me after my last interaction with them. I always felt they knew something they weren't telling me So from the beginning, nice dealership, liked the sales staff. Bought a beautiful, brand new RAV4 Hybrid at the end of January. I've had absolutely nothing but issues since I bought it. The alignment has been corrected 3 times. I have been blamed by the service staff for causing the alignment issue and told I should be paying for it? The car is brand new. I have been blamed by the service staff for not being able to use the app to remote start the car as well. All of these accusations are unfounded, and anyone of doubt may message me for more details. The biggest issue is that I bought a Hybrid that uses as much gas as a non-hybrid and now there are class action lawsuits against Toyota for a faulty gas tank in 2019/2020 RAV4s. I was also blamed by the service department for using too much gas because I must be a horrible driver who 'uses the AC' in February, but alas, there is an actual issue with the gas tank of this vehicle. Google it if you don't believe me: RAV4 gas tank issue. Tom Wood and associates, if you believe in your product and reach out to me again, I hope that it is only to take back the vehicle you sold me. Now that the gas tank issue has gone public, I don't see what other solution there is. Those at Tom Wood who have worked with me during the 5 times I've interacted with you since the end of January hopefully know I'm being serious. I was sold a lemon, and you should take it back. read more

The wife and I have had a few cars from the Tom Wood network and this location doesn't seem to be on par with the other locations/makes as far as customer service and general attentiveness goes. They just always seem to be a step behind where they need to be with themselves or always trying to catch up, especially in the service Dept. Forget about an encouraging, friendly experience with the parts Dept too as the person that is back there is usually somewhere else and has acted like I was a burden when I was inquiring about parts (this was the same experience I've had on multiple visits here). It really makes me consider just buying these parts online rather than dealing with someone local who did as little as possible to assist me. Overall, a very average dealership that has typically left me wishing it was a better experience and not somewhere I felt was a necessary hassle. read more

Tom Wood Toyota - Car Dealers Near Me - Whitestown, Indiana

Had a service appointment due and was concerned about how the car was starting. They made tone for a diagnostic visit too and didn't charge when they found nothing wrong. Also cleaned the car after service. read more

As always a wonderful job maintaining my car.Kolton my advisor took car of everything! My wife and I both drive Toyota's and this is the only place I will take my car for service. read more

I had my oil changed and tires rotated. Come to find pressure in tires was 8 psi over recommendation. I had been going to Heart City Toyota which had great 5 star service. Tom Wood leaves me disappointed. They recommend service that Toyota does not. The only one to gain from this is Tom Wood, certainly not your wallet. Miss Heart City. They always check tires and everything else. Not like that here. read more

I scheduled my Toyota 4Runner for service using Tom Wood's online scheduling feature. I selected the year make and model. I picked the 3 services that my vehicle needed. The appointment was booked and I was given an estimate of the cost of the services. When I picked up my vehicle they completed those services However my bill was 25% higher than the estimate. I brought this to their attention and they didn't offer an explanation other than I'm sorry and pay me. This is not how you do business! read more

Friendly and informative service! Comfortable waiting area! I've been to Tom Wood three or four times since living in Indy, always for recalls on my Corolla. Each time they always do a full inspection and make recommendations on what your car might need to get it back to par. I find this helpful so I'm aware of those things. I've never felt like they were pushing me to get al of them fixed, and they're never rude when I say "no thanks". This trip I had a recall, come to find out there were two! As I was waiting one of the workers came in with the standard list of fix items. She told me which were most important (an oil leak) and I asked her if I could call my husband about it. She was very kind and asked me to let her know if I had questions. So as I always do, I called another shop to see what they would charge for the work. That shop immediately tried to up sell me and have me change the whole kit rather than the two parts I actually needed. $1100 was their quote. $300 at this dealership for the parts I actually NEED! I told the staff person this and she reassured me that the 28 year veteran mechanic working on my car would only recommend what needed to be done. I'm thankful for this. Don't need to be spending extra money when it's not needed. The waiting area is very nice! They have three rooms. One with a TV, and two others for those desiring less distractions. Nice leather couches in the "quiet" room where you can also get complimentary coffee. And more form desk like chairs for those of us with bad backs. read more

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The most honest and capable mechanics in town! I can always trust them and rely on them to take care of my car. I always hate having to take my car anywhere for service. I am not the most knowledgeable person when it comes to cars, so there is always the fear that I am going to be hosed. The staff at Tom Wood Toyota are very professional and honest. They will take the time to tell you what is and what is NOT wrong with your vehicle. So far I have had my car serviced here twice and have had great experience with the service they provide. In addition to being professional and honest, this place makes it super easy to have work done to your car. They will pick your vehicle up, take it to be serviced, and then return your vehicle to you. I never had to leave work! They fixed my car and saved me tons of time and hassle. read more

I have had the worst experience at Tom Wood Toyota. From unexpected payments, lost paperwork (numerous times), change of loan terms (after signing paperwork), and failure to pay off loan from trade in a timely fashion. Customer service is less than satisfactory. I emailed several individuals in management and never received a response regarding my concerns. I have never left a negative review for a business but I feel like it is absolutely necessary given the situation. Tom Wood Toyota has had the chance to make things right and they have chosen not to. Three months after the purchase of my vehicle and I am still dealing with their mistakes. My next steps will be contacting corporate (Mr. Wood and Kirchhoff in particular) as well as the BBB. I will make sure my family, friends, and colleagues steer clear of this dealership. read more

Service Review: Every once in a while, they will send you a coupon (if you receive their emails) for deals on oil changes! My car takes full synthetic so that's a great plus! They offer a shuttle service as well so you don't have to wait. I usually just stay and wait in the waiting room. They have free-wifi and a separate "quiet" room for those who don't want TV or have phone calls to make! Free coffee and water in both rooms! I only gave them 4 stars because of the wait times. I have waited 2 hours just for an oil change before (yikes!). I recommend just dropping your car off if you can. Last note: Great online scheduling tool! read more

I had a horrible experience at Tom Wood Toyota, and ended up bailing out and going to Butler instead for a much better experience. The sales person did not know his product we'll...just a little internet research made me more of an expert than him on the models we were looking at. He was just making it up as he went along. Then they didn't have the model I was looking for, and wanted me to put a deposit down and commit to buying a car I hadn't seen that they would get by dealer trade. I felt wary, but did it anyway. Then they couldn't get that car, and offered me another one instead, again sight unseen, and without any ability to negotiate price. They offered to show me one on the lot that was "almost the same". And this after two days with no contact and no explanation from their side...I was calling them and asking what was going on. They didn't seem to think any of this was strange. They lost my trust pretty quickly, and they really wasted my time. Got a last minute call and email from the sales manager, but I was already at Butler by then. What a difference in experience. Butler was professional, and seemed to really care about the customer experience, not just the sale. read more

Just purchased a brand new highlander and I cannot say enough good things about Tom Wood Toyota. I'd wanted a highlander for many years and never thought I could afford it. The staff were very patient with me, I came and went several times and there were no high pressure sales and I truly do feel like they did their best to get me more value for my trade in and bring the cost of the new car down as much as reasonably possible. I mostly worked with Matt Brown but all the other staff I worked with were great too. When I went to purchase they didn't have the colors I wanted so they upgraded me to a newer year but still honored their original price. I love my new car, I feel like I got the best deal offered and 12/10 would recommend Tom Wood Toyota. read more

I've purchased 3 cars from Tom Wood Toyota Audi up near keystone at the crossing and have had such great experiences each time. So, when the brakes on my Toyota started grinding - there was no warning squeaking beforehand - I decided to go to the dealer. Now, when I dropped the car off, they asked the typical questions. I swear the one, "what does it sound like?" is just so the techs can laugh at how stupid you sound. I explained the breaks were grinding and I had a bent rim as well as a tail-light out. I called ahead, took my car over. 2 new rotors, 1 new tire, 1 break fluid flush, and a break job and I pick my car up later the same day $900.00 lighter. In fairness the car has 90K miles on it...... and I have never had to do anything but change the oil. Less than 1 week later I am driving back to Indy from a visit with my family down south in Louisiana and Alabama and wouldn't you know it! THE BREAKS ARE GRINDING AGAIN! Get back in town and call the next day. They tell me to bring it over and they will take a look. Turns out they didn't even check the REAR breaks my first visit.......... One was missing a disk and the other the pad was gone! This is the car I had just driven with my 3 year old with me for 2,000 miles! Needless to say I was not happy. THEN, without even having to ask, the manager goes on to say, we will be replacing both rear disks and the break pads at no charge as well as give you a lifetime warranty. THAT is customer service. They also fixed the tail-light I had requested to be fixed on the FIRST visit. For me, I feel like, yeah, they SHOULD have found everything on the first visit and obviously the managers need to double check the work the techs are doing. But I also understand how it goes when you are busy and believe you can trust someone you manage. I think though that they went above and beyond to make things right, and I will definitely be going back. Plus they washed and vacuumed out my car! read more

Has an emergency visit to their service department first thing this morning. I had shot them an email overnight and they called me before their scheduled time of opening. Because of the nature of my Tacoma's problem I wanted to take to a dealership and they had good Yelp reviews. I'm glad I went to them. Turned out to be a simple repair covered under my extended warranty and was out of there in a few hours. They were honest, friendly, I felt well taken care of, and not taken advantage of because I'd driven in 11 hrs over night to resolve this for my husband. Yes, it is a dealership service department so don't let your financial guard down but they were great to work with and I deeply appreciated that took such good care of us and moved the process along so we could get on home another 11 hrs away. I'd happily recommend them because of this. read more

I bought my 2010 Tundra at Tom Wood in November of 2009. I was very impressed by the deal I got, and could not ask for a better vehicle. I dealt with the trucks manager for the purchase, and was impressed with him as well. I am usually wary of salesmen, but I feel that I was treated exceptionally well by him. I am not a fan of their service department. While the technicians do their job well, something is really lacking in their management. The service is slow and overpriced. I also have found several of the service representatives to be rude and not being up-front about the costs. Oh well, it's a dealership, what do you expect? Bottom line: Buy your next Toyota from these guys, but don't take it to them for service. read more

Please check them out before you buy anywhere else! It was the best car buying experience in a very long time! Everyone involved in the process was so helpful & kind. Thank you for making this an amazing day! read more

It would be really nice if JUST ONE TIME I could buy a car without ending up feeling ripped off. But no. Everything went perfectly smoothly until the very end, when I discovered they had slipped a $279 "anti-theft" insurance policy into my sales contract that I didn't need (who in their right mind would steal a 10 year old subcompact car?). Then they tried to tell me "oh, that's included with every car they sell." Well, don't let them charge you for it; in the fine print it says you're not obligated to buy it in order to purchase or finance the car. This time, I was buying a budget car for someone else; but you can count on it that when it's time to trade in my personal (more expensive) vehicle, I will not go back here. read more