Our Tail light was damaged with a valet service, I sent a picture, Vin, and description of damage. JR looked it over, gave me an estimate & ordered the part. The price was very, very fair. Since December my availability was was hard to make appointment to repair, I had a day available & the Hackleman team did everything they could to get me in and take care of me. I'm so pleased, I've used them a few times before and the service has always been stellar! I definitely will give them a five star rating !! Thank you Hackleman family read more

Took a second vehicle in to Hackleman's and got fantastic service and a great price, just like the first time. I told them I had priced the part needed at the dealer and could save a couple hundred dollars by ordering the part myself from eBay. They were fine with that. The door on my truck was stuck closed and the latch mechanism was broken. Wouldn't even open from the outside. They had budgeted 1.5 hours to get the door open, but when they went to inspect it, it opened right up. They could easily have said nothing and charged me for the 1.5 hours labor, but JR took that off the bill. I have a whole new door panel and latch now for a very reasonable price in a very quick time frame. They were happy to work with me. These are honest people who know what they are doing. read more

By far the BEST service and fairest prices anywhere! JR and his staff are professionals and so very helpful from start to finish. They have taken care of us on several occasions and we could not be more pleased and grateful read more

Excellent costumer service! They were straight forward with communication and completed the repair quickly. Would recommend.

The quality of service wonderful. They honesty completely trustworthy. They replaced a headlight for me and it ended up costing me hardly nothing compared to what Toyota wanted. The cost of the headlight and the repair altogether was under $300. Toyota on the other hand wanted $2100 to do the same thing. Do I recommend them absolutely Five stars and I'd give them more read more

Top notch place great service and the car looked great. The car was swept and cleaned on the inside better than when I took it in. I had two other estimates before talking to Neal and I decided without even getting the details to trust Hackleman's over the others. Neal worked with the insurance company and I barley had to do anything. Thanks again. read more

A tree fell on my daughters car while she was driving it. Did damage to the front bumper, hood, roof and side mirrors. Thankfully she was fine! I called Neal at Hackleman Auto, he did and estimate, worked with my insurance company and had the car repaired very quickly! I was impressed with the professionalism and attention to detail. I had NO glass breakage, yet when I picked up the car, the car had been cleaned and detailed inside and out! You don't get customer service like this very many places. I highly recommend!!! read more

Had my car brought in a couple of weeks ago after a deer ran into it. Knew I forgot my kindle in the car but chalked it up to a loss. Still there when the car was returned, that's trust. Very warm and happy reception when we went to pick up the car (which looked brand new, you'd never have known what it went through). It was definitely a whole lot cleaner than I'd left it at 3am when it was towed (as if it was detailed), and they made sure that not even the smallest speck of shattered glass was left in the interior. I hope to not ever have to see my car in the shop for something like a deer incident again, but if I do I know that this will be the first place I'd go to get it done. read more

This business came as a recommendation from Facebook friends. I am from Terre Haute and had a wreck in my 2004 Honda CRV in Indianapolis and was told this was a great place on the west side. Almost a month after the wreck, I was told the car was finally done. They did a great job on the impact area (front left fender area) with paint and even repaired prior cosmetic damage on the rim. The staff were friendly and courteous. I took my car back to TH on a rainy day and thought I detected more road noise than normal; I attributed it to the rain. The next time I drove, I noticed an incredible amount of road noise and the window shook when I went over bumps. I called and they said I could bring it in and they would look at it. It turned out the door was not remounted properly. It was a quick 20 minute fix and I was on my way. A week later, I notice a gouge out of the tread of the tire in the accident area. I was told not to drive the car. I took it to Big O in TH and was told that it should have been caught. The also did not refill the brake fluid reservoir. In closing, I was fine with the door, even the fact that I had to take two hours out of my work day to have it repaired. I would have gone with four stars. But the fact that my safety was endangered after they fixed the cosmetic damage and missed the tire, this is why I give two stars. My insurance paid for most of the damage so this was not a problem; their costs were reasonable. read more

We had the recent unfortunate need for repairs. We got an estimate from Abra in Plainfield first and decided to try around for a possible cheaper option. Fortunately for us, we found it at Hackleman. Estimate was significantly cheaper and the estimate is what we were actually charged!!! Great quality of work and good customer service-updates provided and when it was all finished, we got an organized folder containing all information which was just another pleasant surprise! I always prefer supporting local if we can and this was fantastic for us! Highly recommend if you're in need of work done on vehicles. Nice to see businesses like this who operate with integrity! read more

I just had my car repaired here and I can not say enough just how great it was. JR and his sister were so nice. I needed a ride to work after I dropped my car off and they said no problem and took me to work! They called me to give me updates and had my car done when they said they would. Great family and customer service! I hope I don't ever wreck my car again but if I do, I know where I'm going to take it!! read more

They are great ... I have had a few issues over the past 8 years and found them through my insurance , state farm at the time , JR and Laura are great to work with ... The work their shop does is outstanding and the best customer service I have ever had ... Thanks JR , Laura and their shop workers ... Keith Pine read more

This is my second visit to Hackleman's Auto Collision Repair. Once again I couldn't be more pleased with the end result. I love supporting local family businesses, just like Hackleman's. The customer service was fantastic. The work was done for hundreds of dollars cheaper than their competition and in a fraction of the time. I wouldn't hesitate to recommend Hackleman's to my family and friends. read more

I had a very positive experience here. They worked with me to determine the best choice for fixing the small dings in my car, and the customer service was stellar. I would recommend them to anyone I know. read more

I was referred to Hackleman Auto by a good friend, who later became my insurance agent. And no, Hackleman is not one of his agency's preferred shops. JR was super to work with. Explained everything accurately and in detail, and he even helped me out with my rental car. The work was completed in the timeframe initially indicated, and the craftsmanship was excellent. What impressed me most, however, was the detailing JR gave the car before I picked it up. OUTSTANDING! The interior looked better than it did when I purchased the vehicle. My wife still raves about it. Honesty, quality and service are hard to find these days. Happy to say that when it comes to collision repair, I've got a guy in Avon!! Thanks JR and staff for a job well done!! read more

I cannot say enough about the wonderful work that JR and his crew do at the Avon Hackleman repair. We have done business with this company for over 15 years (we started at the Danville location) and have never had anything but complete satisfaction. Recently, I took a new car in for a minor repair. JR graciously fixed the spot and did not charge me anything. I tried to argue with him, but he would not have it. There are not many companies left that consider the customer before their books. I highly recommend their work. Ellen Barnes read more

We have gone to Hackleman's several times for repairs and have been impressed every time with the quality of their work. The second time was to paint the trunk of a light blue older model Cadillac that had faded. They matched the paint perfectly! They have made at least 3 additional repairs for us over the years including one last month with exceptional customer service. read more