Got excellent service nice group people to hang out with nice little Lounge . Humidor was well stocked

If you're into a wide array of tobacco-related products, Wild Bills is the place for you. They have everything you need to satisfy your indulgence, from tobacco tooth picks to loose pipe tobacco to premium cigars. I even eye-spied flavored whip cream for the really yummy part of your escapade. I attended a Drew Estate Cigar event, which was a hoot. The staff all seemed friendly, respectful, and accommodating. The small but well-appointed VIP lounge area was packed, filled with their usual customers and a few newbies like myself. They offer a coffee station and comfy recliners. At this event, the music was pumping, and food was served. The humidor offers a great variety of cigars. This location has changed my mind about the franchise. Great job, folks! read more

I went in looking for a piece of glass and they did NOT disappoint. Mike had a great customer service, and it's a chill atmosphere!!

I just recently spent $430 on the puffco peak. just for my glass to break on day 3 of me having it. they didn't have a replacement piece nor offered to replace it. how do you see something and not have a replacement for that item there? the whole point for this store is to have it so I don't have to wait 4 days to get a replacement piece online. i'm just furious with the amount of money I have given to wild bills this week. they told me miller road had the piece but turned out they didn't have it either. waste of my time. thanks for the worst customer support. I would understand them telling me they couldn't replace if it was 2 weeks after I bought it. but it's legit been 3 days. read more

Never plays by the same rules! I wouldnt give even one star to this tobacco shop. Its funny how you can sell to minors, but when I stop in with my almost 18 year old you deny to sell to me. A couple months back the same worker that denied my purchase sold to my almost 18 year old while I was in the store. If your not going to play by the rules, you should quit the game. FYI! Never going back there again. read more

After my 1st Yelp Review, I was contacted via a msg here on Yelp, asking me to send Wild Bill's a personal message with my phone number.... I did just that on June 11th.....still no word from them. my 1st reply.... To whom is may concern; 1st, let me say my actual shopping experience there wasnt bad. We had an older, bald gentleman who helped us out while there, he was friendly and courteous. I went into store #31 in Burton around 1:45ish pm....bought 3 items, a SeaHorse, and 2 different but factory famous bottles of e-juice. A Naked 100 Strawberry. and a AQUA Pure for a total of $73.97. Usually I buy those same bottles for around $11.99, at your store they were $21.99 ...so hence my statement of overpriced. When I got home about an hr later, I went to open my bottle of pure.....it had already been opened, the factory seal has been broken on it and there is 3-5ml missing already. So I called store #31 and talked to a younger gentleman, who was anything but. After I explained my problem to him, he tells me there is nothing I can do because the bottle was opened in the store so other customers could smell it. So basically during a covid-19 scare, I am sold the promo bottle that John Q. Public was constantly handling and stuffing in their faces to smell. I then told him, I did want a refund, I just wanted to exchange it.....I was then told because of the covid scare I couldnt return it. So hence my comments on Yelp of "unsanitary" "staff with little or no knowledge" and "Piss poor customer service" Oh by the way....the seahorse works great, and there was nothing at all wrong the the Naked e-juice. It was just the 1 bottle of Aqua pure. Your review is only the 2nd I've ever done.....after the phone conversation, I was upset and thats is why I posted what I did. Dayn K. read more

Worst ecigarette store ever. They never have what you need and try to sell you something else. Store employees are not knowledgable. Several times they have sold me the wrong coils even after I show them my e cigarette. Will never go back. read more