So, I was just in the store for my husband getting him the oil he needs. The ladies refused to sell me a bottle because I had my 18 yr old son with me. Due to it is the law that they can't sell it to me with him being in there with me. Here is the sign on the outside of the building stating under the age of 18 yr can't enter the building. The one lady said "they can't sell it to me with him in there with me due to it having nicotine in it." Congratulations ladies you just last fucking business. Pretty funny because I can go to the gas station and buy cigarettes with him beside me and that has nicotine in it as well read more

Wild Bill's Tobacco - Vape Shops Near Me - Jackson, Michigan

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Awesome compared to the one on Ganson staff are nice and i genuinely feel like they're happy to see me

Staff looks and smells like they need a shower. I went in and the like was about 3 people in front of me and then 3 people got in line behind me, only one person working who said another was there but was unaware of where his coworker was. I was there a few days ago, same person waited on me and refused me service today due to not having my same ID. I still had a valid Michigan drivers license but because I didn't have my other one he said "sorry". I understand the not wanting to sell to minors but I am 40 years old and he waited on me a few days ago. Seemed to me like just a power trip and wanting to look/feel important but really he looked like he needs a shower and to wash his hair. Co-worker that finally came around looked just as greasy. read more

This place has the absolute worst customer service I've ever encountered. Get another job if you hate working here. Don't make it the customer's problem. Management is even worse. There are hundreds of other vape shops in the area. Go to any of them instead of this place. read more

Back when Alvin was running the place, it was top notch. Now, anytime I go in for juice, they push and push what juice THEY like. And when I go in for coils, it takes two trips every time. Always give me the wrong ones the first time. I actually quit vaping because of them. read more

Amazing staff! Went in to get cigars for 11 people in our wedding party and they were SOOOOO helpful!!! Benny helped me pick out cigars specific to our people and was very informative, nice and helpful! The other workers were very nice and social, too! Love companies with such hard working people!!! read more

makes twice now that ive got home and found that someone has already broken the seal to my vape juice! really disappointed with their policy of customer samples.... I was told that they get opened sometimes so people could smell it. I get that! but don't put it back on the shelf for someone to buy. although they did agree to exchange the product, the fact is i didn't want to make 2 trips wasting 1.5 hours of my day to buy juice. other than that, this store is awesome! great customer service and is my go-to store. so for that i will rate a 4 star.....has potential for the 5th star....just needs some policy tweaks and good to go read more

After experiencing poor customer at another shop here in Jackson, I began frequenting this establishment located just behind the Jackson Crossing Mall. From the moment I walked in the difference was noticeable and refreshing. Before the door could close behind me each employee welcomed me with a friendly "Hello" or "How's it going?" Each and everyone of them is knowledgeable and can tell which part I may be in need of just by looking at the type off E-Cig I use. They offered a variety of choices when asked about a particular flavor and even remembered what my previous choice had been on my next visit. Instructions have been given on the proper care and maintenance of my E-Cig. The last visit included my asking about upgrading to a different unit after experiencing a battery problem with what I had been using. Instead of referring me to an expensive unit, I was allowed to take a look at a great upgrade that was actually on sale at the time. There was no rush felt, either, in that the gentleman that took care of the sale gave me a decent tutorial in a friendly manner. It was plain that he was eager not only to make the sale, but to be sure I understood the what's and how-to's of my choice without having any questions about it when I walked out the door. He even went the extra mile and took the time to clean my interchangeable tank to make sure I was getting the best hit possible. It's not too much to ask for a friendly, knowledgeable and helpful staff and Wild Bill's deliver just that. Additionally, they have ongoing sales on e-liquids and other items that help make them my choice to do business with from now on. read more