A quick stop at Walgreens today, to talk with the pharmacist and to pick up some toothpaste…read more Re. the pharmacy. My husband had a one-time prescription filled at this Walgreens pharmacy a few weeks ago for a medication to prevent altitude sickness for an upcoming hiking trip to Nepal. It was a one-time prescription with no refills. Our Walgreens on-line account is also set to "no automatic refills." However, we have been receiving a large volume of irritating emails and texts from Walgreens asking us to pick up a refill for this prescription. Using the online "cancel" feature was not successful, so we dropped into the pharmacy to ask the pharmacist to correct this. It appears to be corrected now although there was no explanation for how this happened and how to prevent it in the future. We also picked up a toothpaste, which was on sale. The check-out clerk was friendly enough, but I was disappointed that she didn't ask whether we wanted to use our Walgreen Rewards Points, as I had forgotten to mention this.

By late afternoon of the following day, the Omnipod was finally in for pickup. According to staff,…read moreeven though the prescriptions on automatic refill, they are not allowed to reorder and have it in stock, until the individual orders it, & the insurance company goes through their process of approval. So, in the interim, the supplier does not allow for any stock that may need to be regularly shipped out to that store for that time period, which causes a shortage, problem with delivery and then causes an availability issue to the consumer. Of course, I'm oversimplifying what actually happened in this case. But, what happened was the order was placed in advance. The individual's omnipod was due to run out on Tuesday evening when it was the last available time they could wait to pick up their Omnipod at Walgreens. Wednesday, nothing delivered. Thursday morning, nothing delivered to Walgreens, and Thursday evening after dinner, the Omnipod was available for pickup at the pharmacy. That's 48 hours without an insulin pump. That's 48 hours trying to recalculate insulin to carb ratios for injections that usually happen at a different rate. It's life impacting. It's not like stopping at an air pump at Sheetz, and later at Wawa and then later at an Exxon gas station, until you can get your tire fixed. Insulin impacts the amount of glucose in your blood, thereby effecting all of your organs in your body. The Omnipod with the cgm tries to imitate what a working pancreas does in your body. Someone who is insulin dependent, or type one diabetic, has a pancreas that no longer works. It's not a perfect system. But, it's as close as type one diabetics will get to an artificial pancreas. They can't change their eating habits or exercise more or do anything different to make them use less insulin. They are insulin dependent! Without insulin, they cannot live. However, it seems that pharmaceutical companies, health insurers and other medical related suppliers feel that keeping a regular stocked supply in of diabetic management supplies is too costly and can be reordered and supplied within 24 hours. It cannot, as evidenced in this and in previous circumstances. 48 hours from when the Omnipod was supposed to run out and the time the individual was able to pick up their new prescription. 48 hours of erratic numbers, stress of will it come in, stress of what if, and don't think of the hidden time bomb damage ticking unseen in one's organs as they deal with the damage of have type one since the age of 12 years of age.....

Nice and relatively new. Well stocked. Cashier drove me nuts complaining about the previous…read morecustomer to the manager while ringing me up. This was not the time and I had to endure her shrill voice while she vented. The manager did not do anything during this time. First visit was unpleasant because of this situation.

Most of the time, the chain stores can get a bad rep for being a "big box" store, but I love the…read moreCVS chains. What I like about the CVS Pharmacies is that you can go to any of the area stores and they've got your info in the database. When living in a rural area it's nice to have a pharmacy in any direction you have to go. The Orange CVS Pharmacy has a great staff that treats you like the neighbor that you are and so you get the local pharmacy feel. It's also nice to call in your orders, go to the drive-through or use the mobile app for refills.

This is the slowest pharmacy! I sat in the drive thru for 20 minutes and the line never moved!read more

Their pharmacy staff is completely incompetent. Their store policies regarding Goodrx change…read morewithout reason and when asked for documentation on said policies, non can be provided. They don't fax forms as they are requested and the store manager doesn't listen nor does he care to listen as he yells and attempts to talk over people asking for information that isn't pertinent. They pharmacy staff waits until after doctors business hours to in form customers of issues with their prescriptions causing unnecessary delays. My daughters first script was in their hands for three days before they advised me of an issue on a Friday night at 4:30 pm. A week later, new prescription, same issue. I really don't understand how they operate this way.

Terrible, they lose your prescription take off medications that were listed. Filled a prescription…read morethat you didn't order to get filled.

I'm always happy with the CVS in Locust Grove. Prescriptions are always ready when I come in and…read morethe pharmacy staff is super nice! They answer your questions and give great advice. The staff in the store are really helpful and polite as well. Can't actually get better than that!

I've only used this pharmacy once, and what I purchased was expensive. However, everything seems…read moreexpensive these days, so I can't say for sure if their pricing is reasonable. They might be good in the sense that they carry prescriptions other pharmacies don't, but I can't confirm that either.

Our local compounding pharmacy closed last month, so our veterinarian referred us to this one since…read morewe have both a dog & a cat who require specially compounded meds on a regular basis. Pharmacy called us upon receiving our cat's faxed prescription from our vet to advise that since this was for a compounded medication they required a credit card number in advance, which was fine (I hope - lol!), & the medication was available for pickup the following day. Folks were friendly over the phone, & husband had no problems when picking up the medication. Cat seems to be tolerating medication fine, so I'm assuming everything must be (as it should be) identical to what we were receiving before. So far, so good, & I look forward to finding out if the trend continues when I need to renew out dog's medication.

Back when this place was in business, it was a big part of Luray's local identity.read more

Customer service was so great! Employees in the pharmacy were friendly and ready to support me!…read more I'm in town visiting and would definitely come back to this location!

I don't know the name of the man I spoke with in the pharmacy 4 times today, but he was by far the…read morerudest, most condescending, liar I have ever spoken to. I went to order my prescription today and it was over $200 in the app. This medication is usually $10. I called CVS and he told me the systems were down and to call back in an hour (lie #1). I called back well over an hour later and the same person answered. He told me my medication couldn't be filled at all. When I asked why, he said it was because my prescription is a controlled substance (it isn't) and my doctor doesn't have a valid license (he does). I told him that the medication isn't a controlled substance and, if it was, I couldn't have gotten it from the same telehealth provider multiple times before. He then told me telehealth providers can prescribe controlled substances (another lie) but this dr couldn't. I called my doctor and checked the FDA site to confirm that neither of these things were true. I then called CVS a third time and the same man answered. This time, he said he must have been looking at the wrong medication when he advised me of that, which doesn't even make sense because I don't take a single controlled substance. At this point, he was very clearly annoyed that I was calling and ended the call by saying my Dr still wasn't licensed and disconnecting the line. I did some more digging and found that my doctor has had a valid, active license in VA for years and it is not set to expire for almost a year. This was confirmed on the state database, which I trust more than the guy who doesn't even seem to know which medications he is talking about. I then submitted a message in the CVS app detailing the above and asking for a resolution as I am clearly getting the run-around. The same man called me back and was immediately incredibly rude. He spoke down to me, continuously talked over me, and wouldn't listen to a single thing I said. He would not take the license info and insisted that I was wrong. When I tried to ask follow-up questions, he would raise his voice. After about 3 minutes of back-and-forth, I asked to speak with someone else. He told me there was nobody else. I know, as well as anyone, that he was not the CEO of CVS, so there must be someone above him. I also know that at 10am on a Saturday, he is not the only person working in the pharmacy. When I called him on that, he hung up on me. I immediately called the pharmacy back and spoke with someone else (finally) who told me he was someone from out of state and if I wanted help from someone I may have to wait for the regular pharmacist to return next week. I did some digging and called the 800 number to file a complaint. The rep I spoke with there was amazing. She was able to review their systems and confirm that there was no issue preventing them from filling the prescription and he was just lying to me. Suddenly, the price, "controlled substance" status, and the unlicensed provider issue were resolved. Shocker. If this is the service you all offer, I can see why the rating is as low as it is.

I used to work near by and always stop in to buy essential items or snacks/drinks. Staff was pretty…read morecool, it's a really small CVS with your basic needs. The store is tidy. Parking is horrible in this area. It's across from UVA; this store gets a lot of foot traffic from the students, visitors and etc. Don't forget to put in your cvs phone number or email for possible discounts and rewards!

My favorite CVS, located in Dilworthtown Plaza, was aces. However, it was recently closed and I…read moremust conclude the pharmacy staff were laid off. The closest CVS is now in an impossible location -- easy to enter but almost impossible to exit -- requiring a left turn on a busy road with no stoplight. I am sad about this, but now do business with the local Walgreens.

Benu Arora is a terrible pharmacist. Attitude galore and terrible customer service. Also, don't let…read moreher give you a vaccine, she hit a blood vessel and my entire arm turned red. This does not usually happen for inoculations. The staff, including the brown haired young guy are just attitudinal. Sad to say, they carry themselves like they are intelligent, they are not. They always have six people working but ignore people in the unnecessary line. I don't think they would smile at a baby. They tried charging me $150 for something. I told them the amount was incorrect. The technician tells me I'm wrong. The pharmacist gets on the phone then tells me I'm wrong. I tell her not to speak to me with an attitude. I call my insurance company they tell me that she is wrong. I call them leave a voicemail. After an hour in get a callback saying "we were able to get your price down." Yes to the exact price I said it should be No apologies.

Its location is a headache. Yes sometimes I have to be on Rt 7 of Tyson's Corner. If I need aspirin…read morecaused by the high volume traffic it's here. This is actually a good sized store. For the most part it's well stocked, and the Mile long receipts are optional thankfully. Parking for the area is pretty decent. Usually I can get a spot. It's like Tysons busy, and lines are part of the equation. The employees are pretty cool folks there. I also commend CVS for no tobacco products. That's how a health related store should be!