I paid $150 for my permanent retainer to be re-glued when it came out after 11 years of no issues…read more I've had to return 5 times, all within a few months, because their glue kept failing. The service takes them 10 minutes, and instead of speaking to me or acknowledging that their glue isn't strong enough, Dr. Henley sent the receptionist in after almost an hour waiting to try to charge me again. My family and I are finding a new dentist who has respect for their clients time & money

Ok, I was hoping to be able to write a great 5-star review for this place. I have a huge fear of…read morethe dentist, so finding one that can really help me sounds like a dream. I was reading great reviews, and it was great. An appointment was made for a few weeks from now. I had called and told them that I can only see one of the dentists who is in my insurance and network. I had an issue with one of my teeth and called to see if I could get in any earlier. I came to find that the doctor I was scheduled with was not on the website anymore. I asked the person on the phone, and they were very confused about who I was talking to. I come to find that they just started. I understand that they are new, but as a business, would it be good to let them know that there were three doctors there and have left recently? Also, really, you can not call your patients and let them know that their doctor has moved to another location. I would have gone out there and then realized that and had to leave, and it's a long drive for me. It was not right not to inform them participants of a huge change like that, and on top I even have in my file that I can only see one as of my assurances. So I have found the doctor that I wanted to see and can now get in even earlier, so that is a plus, but really, please inform your customers before the day of the appointment of a huge change like that.

Amazing dentistry team! Professionals in every aspect, and friendly. Dr. Bethea has a great group!read more

I love this place! Dr. Bethea was excellent, kind, knowledgeable, very compassionate, honest and…read moreprofessional. Facility was very clean and soothing. Patrice was excellent. If you're looking for a family Dentistry - I highly recommend Bethea Family Dentistry.

I scheduled an appointment with Rice Creek Family Dentistry on April 15, 2026, based on a $79 new…read morepatient special that was communicated to me when booking. This was the reason I chose this office. I took time off work and made arrangements because I was concerned about my dental health and wanted to be seen promptly. Less than 24 hours before my appointment, I was contacted and told the $79 promotion would not be honored and that I would need to pay around $330 instead. This was never disclosed when I scheduled. Because of this last-minute change, I lost work time and experienced a delay in getting care while dealing with dental pain. This experience felt misleading and unprofessional. I cannot recommend this office based on how this was handled.

I was last seen in 2024 and switched to the dentist i actually like that left this office. The new…read morestaff and policies are terrible. Stop sending me an invoice that my insurance covered for services in 2024. I was told when I called your office that the dentist is waiting on approval for creditials for insurance. Its been two years!!!! Ridiculous

They always take special attention to detail! Love them!…read more My parents are elderly and they need people to slow down for them.

After reviewing my ledger and finding no less than six discrepancies, I called my insurance company…read moreand when over it line by line, after giving them all the codes on the ledger we established that everything should have been covered under my current insurance. I had my insurer called the office and go over all that they covered and confirm my appointment, but when I called to get the time and pre exam instructions I was told my insurance will deny the anesthesia and they won't schedule me until I pay out of pocket first. I do believe all the negative reviews and the ones saying they are just money hungry. I have comprehensive dental and am not supposed to pay anything out of pocket and they have coded everything wrong to get cash out of pocket. I am so disappointed that I have to find someone else that actually wants to help me in my pain and not hurt my wallet

Our family have been going to Garlitz Dentistry at Lake Carolina Town Ctr for over 10 years. We…read morehave never had any issues with Dr Garlitz of his staff. We've always received the best care. Its nice to have a family dentist close to our neighborhood.

Dr. Gaffos is the main dentist here but will soon be retiring and Dr. Holt is taking his place (I…read morebelieve I have the story right). Well I have been going to this office since moving to Columbia about 3 years ago and have never had an issue with the services or charges. The staff is super sweet and kind and I enjoy them all. If you are looking for a dental office and they are accepting patients, you should try them out!

Super Family Dental Care from the front office to the Caregivers. Been going since last September,…read morebest decision I ever make. Great Staff and can see each enjoy care for their customers.

I had a tooth crack/break and they were able to get me in immediately. Very friendly staff, made me…read morefeel welcomed.

The new dentist they have has a "cold" chairside manner but I understand he is former military…read moredoctor so no wonder. I wonder why this establishment goes through so many dentists? Was not impressed with the care I received and they wouldn't tell me where the previous dentist was now at.

They changed the way the OUTSIDE of my face looks (for the worse) and destroyed my gums. I had a…read morenormal mouth 2 cavity in life. How can they do this to people and stay open? Sort and review all the negative feedback. The reviews are situation specific and credible. The good reviews are vague and just say the same thing never a "they fixed me" just "they are nice and it's clean". So which reviews would you trust. I'm going to loose so much time from work trying to get this fixed. They banked thousands doing this to me and I'm sure they're laughing reading this review. You have so so many choices for dental care.

Fantastic! Excellent dental care. They spotted those cavities right away when other dentists said I…read moredidn't have them. Well, one dentist in San Antonio said I did need three fillings, but the VA and two other dentists said no. One became an infection and I had a root canal. But that former dentist still didn't pick up on the other cavities, and the first cleaning was cursory. So, I tried Spears Creek after I received a flyer from them. Once they identified the carries, they quickly made an appointment to fill the cavities and put a protection on the other teeth so they wouldn't get cavities. The hygienist thoroughly cleaned my teeth. I was so glad. The doctor and the staff are very competent. They don't miss anything, and they make you feel at ease. I would say this is the best dentist I've gone to in my whole entire life! And that's saying something! If you want a great dentist, go here. They know how to evaluate your dental health.

UPDATE: For transparency and to preserve my original account of this experience, I am reposting my…read moreoriginal review below exactly as it was written and attaching screenshots of the original review and Heartland Dental's subsequent response. previously had good experiences at Spears Creek Dental, which is why this recent experience with Dr. Cook was so disappointing. I had been seen at this office before and my previous dentist was aware of my dental fluorosis and concerns regarding the appearance and condition of my teeth. Unfortunately, since she has moved, my recent experience with Dr. Cook left me extremely anxious and uncertain. I went in regarding a tooth I had been told appeared chipped/exposed rather than obviously decayed. During the procedure, the atmosphere noticeably shifted and became very quiet, which immediately made me feel like something was wrong. Dr. Cook continued drilling, the tooth became significantly smaller, and I eventually had to ask if something was wrong before being told the tooth had "crumbled" and that I may now need a crown down the line. 1 was visibly upset afterward and asked to speak with the manager. Although she initially came to talk to me and walked me back to the room, she left before Dr. Cook came in to further explain the situation, despite how overwhelmed I clearly was. I also had another area smoothed down between two teeth after mentioning it felt rough, but since then that area has become sensitive and painful as well. I paid $517 for two fillings and left with more uncertainty, anxiety, and insecurity about my smile than confidence. 1 am mentally exhausted from the situation and honestly do not even feel comfortable returning for another follow-up. I understand unexpected things can happen in dentistry, but communication, reassurance, and patient trust matter just as much as the procedure itself. Sadly, this experience felt very different from I have still not received my complete unedited video or patient ledger as requested June 2, 2026.

Sadly, I do not recommend him. He was drilling me on terms at my comprehensive check and asking me…read morequestions to see what knowledge I had on dental health. It was extremely embarrassing, considering a lot of people have a huge fear of going to the dentist as adults ...and I am one of them! He also asked me during an exam (in an open room ) full of people if I was Bulimic (which I am not, but had other personal health issues that lead to this that I did not want to disclose in public ) because the enamel on my teeth had worn off so much. I honestly was humiliated and left in tears after that and have never gone back. I found a new dentist that has a wonderful bedside manner and she will be taking care of all my dental needs from here on out.

It was hard for my wife and I to find a competent dentist in the Columbia area. The practices that…read morewe visited ranged from either complete incompetence, to too much, 'down-home, country garbage,' So, I kind of just chose a dentist that was within 4 miles of our home. We're satisfied with this one. There was one girl at the front desk, who wouldn't return phone calls about insurance quotes; or gave wrong answers on amounts owed. She no longer works there. I feel confident enough in this dentist, that I've begun taking my 90 year-old mother there! That should say something.