A simple thing to do, but Kristen at Longhorn made the entire experience to recharge and tag my…read moreextinguishers efficient and easy. At first when I dropped off, she asked I come back later in the day. But my drive was long, so she offered to do the inspection and service immediately. So kind, very customer oriented and professional! Awesome all around.

Call and discussed recharging my home fire extinguishers. Very professional person when through…read morethe identification of my existing extinguishers and my options. I will continue to use Longhorn Fire and Safety for my home fire protection!

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

We had an issue with an alarm and Icon Fire and Life Safety was able to get to our community and…read moresolve the problem within a day or so. Their promptness and attention to detail was great.

From the owner: At Icon Fire & Life Safety, we are dedicated to providing high-quality Fire Alarm and ERCES…read moreequipment for commercial properties. We have been in the industry for over 10 years and have a team of experts who are committed to ensuring the safety of our customers.

I own a preschool and have been a customer of Ace Fire for over 5 years. During this time, they…read morehandled the installation of fire equipment, monitoring and annual inspections on our system. I am writing this review because of how they handled my recent service call. I am cancelling my service for monitoring and future service because of this. I called them to repair our faulty fire system. It was saying we had a fire when we did not. I told the person on the phone who took the service call that we had recently put in a light in one of our classrooms and the week afterwards, one of their techs came out to fix an error on the fire panel. They cleared it and seemed to find the problem and fix it. All was good! Then three weeks later, the system said we had a fire again, so a tech was sent again. I told the person on the phone again about the light that had been installed and verified that someone had come three weeks before about the same problem in our back classroom. She verified all of this and said she would pass this information on to the tech. When the tech arrived, he started his search for the problem in the opposite end of the school. He crawled up our attic and checked the panel and checked all of the smoke detectors...and when I arrived for the day, I asked him if he had already checked the back room and that attic. He was not told about them. So the first 3.5 hours were spent working on areas of the school that didn't need it. He was constantly on the phone with another tech. He was having problems figuring out the issue. He was young and seemed inexperienced. They finally sent out the tech on the phone in the late afternoon and at 4:30PM (8 hours in now), they discovered a wire that had been crimped or damaged in the attic near the light that had been installed. Then he handed me the bill. Eight full hours of service for something that was exactly where I told him it would be. At $120/hr. They never should have sent an inexperienced tech who couldn't handle the job on his own. They also should have told him where to start. I called and asked them to change the hours on the job to half of the time since he didn't start where I told them to, but they refused and emailed me a bill for almost $1,000.00! I would be happy to remove this review if they do the right thing and reduce this bill. I have no problem paying for 4 hours even though the problem couldn't be found by the first tech for 7 hours. Whoever is handling their service and billing department should not be. There are plenty of fire monitoring and fire alarm service companies in the Austin area. Don't use this one!

I looked Ace Fire up to recharge a small fire extinguisher kept on my tractor. Extinguisher was…read moreabout a month old, but I had to use it for a small grass fire. I chose them because they were the closest to me. The lady on the phone suggested I just throw it away and go buy a new one. Given its not your typical plastic-valved HW store cheap unit, but one designed for use in rugged or weather, I wanted to recharge it instead of throwing it away. That's just a waste of a good tank and valve assembly. The lady quote me $25 and a 24-48 hour turn around for their on-call tech to do it. I dropped it off, filling out their little paper, and she reaffirmed the price and turn around. I didn't get any type of acceptance paperwork. Over a week later, I still hadn't heard back, so I called, and was told it still wasn't ready due to something about the tech and his license or something I didn't follow. Then I got a call early next morning saying it was ready. When I picked it up at lunch, the bill was $41 and change, and not the original $25 dollar quote. No real reason given for the price increase. Its still cheaper than ordering a new unit, but not by much. Next time I need to recharge any extinguishers I will look at some of the other shops.

Gabriel and his crew completed a job for me over a year ago...but they never actually completed it…read more In fact, I wrote another review about halfway through the project on his old landscaping site, Compass Landscaping and have filed a civil case, despite NUMEROUS requests to resolve the small, but expensive, remaining issues. Gabriel's crew is wonderful and hard working. They did a great job on the hardscaping, though there are still issues with drainage on a patio. Gabriel left my parents and myself hanging. There was an entire corner of the lawn that they never returned to sod, several of the large expensive plants we bought got sick during warrantee and Gabriel did not extend the courtesy of getting back in touch with us to replace them, and the same thing happened with a large red oak, which is now dying. The watering system was not maintainer or properly set up, corners were cut and the lack of communication surrounding something that is EASILY remedied is the most frustrating part. I have written and called no less than ten times, but it appears he is too busy to finalize a $120,000+ project that he said he would over a year ago.

As promised updating my review as Gabe responded and completed the solar lights on 10/24. While on…read morethe property the tenants informed Gabe of the sprinkler system Compass installed not working in backyard. While there, Gabe walked with tenant and verified the sprinkler system was working properly and the issue was tall grass in the area of question. Gabe followed up and let us know the sprinkler situation/resolution. We appreciate the communication and recommend Compass Landscaping service.