Excellent customer service.I ordered a large dish garden and it was presented very nice…read more I will for sure recommend them .

Claudia O'Hara is amazing!!! She did the flowers for my wedding in September of 2022 and they were…read moreeverything I wished for and she made my dream come to life! I highly recommend

I called Lynn twice in about a week - once for my mom's bday bouquet and once for an "I'm sorry"…read morebouquet (my name for that, not hers, lol). Lynn created an exquisite bouquet based on the pictures & options on the website, adding in more purple/pink for my mom. The flowers were fresh, vibrant, and smelled amazing! My mom loved it sooo much! Next, I missed breakfast with a friend and wanted something to soothe her hurt feelings. I knew Lynn could create something beautiful on a budget so I called and in a few hours I had a fresh, beautiful bouquet to bring to my friend! Thank you Lynn for creating beautiful arrangements that bring joy to the people in my life. I will continue to shop with you and recommend you to my friends & family!

I paid for an upgrade to a floral arrangement and the flowers were just like the basic picture…read more Shame on them!

Happy with the birthday arrangement I ordered earlier this week. It came as advertised and similar…read moreto the online photos. Ordering online was a breeze and user friendly. Price point was good and more reasonable than most flower shops in the city. The one thing is that the shop itself is a little difficult to find for the first time in a big plaza. It's located near the side entrance behind the piano store.

Flowers were delivered. If there is any need to communicate or discuss an order, this can become a…read morechallenge. Adequate.

This is a cute florist and gift shop that's located in Westmar Plaza shopping mall across the…read morestreet from the Garden Factory. If you are looking for beautiful flowers or a special gift for someone in your life this is the place. Val does a beautiful job with her floral arrangements, all of the flower arrangements I have purchased have been stunning. There's also specialty gifts available for purchase from plants to candles and everything imaginable in between. If you need a unique Christmas gift, this is the place to stop buy and shop. The flowers are better priced than those found on the Big Floral Websites.

I'm in California, but I recently ordered some flowers and a stuffed animal for a friend in the…read morearea who is currently grieving the loss of a family member. I ordered online on a Saturday night (the website was easy to navigate and order from) and they arrived quickly to her the next day. She said the delivery person was very polite and kind and that she loved the flowers she received. She sent me a photo of them and they were even better than what was pictured on the website, just gorgeous!

I'm not going to beat around the bush. I'm usually not a complainer. The reason I chose this shop…read moreis because I saw a 4.7 rating on the map and the website says they delivered within 4 hours. I WAITED 4 DAYS!!! calling and emailing FOR DAYS with no response until 4 days later. Then when the person received the flowers it wasn't what I ordered, I ordered (Christmas Kindness) a centerpiece with candles for her. An arrangement I chose to correspond with the note I added to her arrangement. I understand that Rachel inform me that they were going through renovation but I never received a call saying the order wouldn't be delivered on time. You didn't have the right items to make the arrangement I chose, something would've been better than nothing. Communicating with me  would've given me an opportunity to choose an arrangement that I preferred. Instead them choosing an arrangement without me knowing. This is unacceptable and unprofessional and bad for business. I will use every social media outlet and the BBB to share my experience. I can't even explain how furious I am. We entrusted this business to deliver with the intention to show our condolences and love to the receiver and her flowers came DAYS AFTER the homegoing service of her son and then it wasn't what we ordered.  For these reasons I wanted a reimbursement for our purchase. How did they respond, they didn't? The arrangement was nice but it wasn't want I chose and it was 4 days late. It's the principle of the matter.

This shop is now owned by a brilliant and talented creative whose floral designs are amongst the…read morebest in Rochester. Over the past year, I have purchased several floral arrangements from her and they are the most beautiful creations. Sophia also provided floral arrangements including centerpieces and floor pieces for a non profit organization's bi-annual fundraiser and the guests repeatedly asked where we purchased our flowers from! Tonight, I took a flower arranging class from Sophia and I can't tell you how accomplished I feel. The arrangement is gorgeous. Do not hesitate to use The Flower Girl florist for any of your floral needs.

Day 1. The delivery person only made his presence known by racing his engine in our paved parking…read morearea. Then he left (driving on the lawn) before I could reach the door. Several hours later the gift-giver asked whether I had received her gift of flowers. I then found a local phone # in the recent calls list (NO Caller ID, no voice message, no text) and called it. Was told I had not answered the door. I complained about the driving on the lawn and was told that I had to be mistaken as their driver had never done such a thing. After too much back and forth was promised delivery the next day. HUH - it was only mid-afternoon when I called. I finally agreed to the late delivery but stipulated that the driver who acted so strangely was not to come onto the property again. Day 2. Mid morning phone call checking to see whether it was OK to deliver and to inform me that the driver of Day 1 would be coming here. I told the caller NO. He was not to come here and she insisted that he wanted to "talk" to me. Eventually she made the delivery herself. The flowers were not worth delivering in the first place. They had been past their prime the day they should have been delivered and by Day 2 were considerably battered. As for being an 'arrangement' - they are a mixed bouquet jammed into a too small diameter vase. My friend wasted her money (FTD isn't cheap}. This mess will have dropped its petals and been assigned to compost in a very few hours. This place wasn't worth it.