I do not leave negative reviews lightly, but after our experience, I feel it's important to share…read moreour concerns for other families considering this daycare.
There were only two teachers during our time there who consistently provided the level of care and professionalism I expected: DaLynn and Chloe. They were kind, attentive, and genuinely cared about the children. Unfortunately, they were the exception rather than the rule.
One of my biggest concerns was that my son's emergency seizure medication was lost or misplaced while in the daycare's care. As a parent of a child with a medical condition, this is simply unacceptable and could have had serious consequences.
For the cost of both regular childcare and the summer camp program, I expected a much higher standard of care and organization. Instead, there were frequent staffing issues that appeared to stem from poor employee management and retention. My son was constantly moved from room to room with very little consistency, making it difficult for him to establish routines and relationships with his teachers. Because of the lack of adequate staffing, my 4-year-old was repeatedly placed in a classroom with 2-year-olds. Over time, I noticed this negatively impacted his behavior and even caused regression in his potty training.
I was also disappointed by the lack of any structured educational curriculum. Most days seemed to consist primarily of "free play," with very little evidence of age-appropriate learning activities or intentional instruction. For the tuition being charged, I expected an environment that actively supported children's educational and developmental growth.
Safety was another major concern. The front desk was frequently unattended during drop-off and pick-up times, and I regularly observed exterior doors being propped open, creating an environment that did not feel secure. There was also a documented incident during our time there in which a teacher forgot about and left a young child outside unattended. Texas Child Care Regulation contacted our family because my son was in the same classroom, making this incident especially concerning. The most alarming incident for my own family occurred when my mother was able to pick up my son for the first time without being asked for identification or being recognized by staff. Knowing that someone unfamiliar to the daycare could leave with my child without proper verification was deeply concerning.
Every parent deserves to feel confident that their child is safe, well cared for, and in an environment that supports their growth and development. Unfortunately, that was not our experience. While I am grateful for the care DaLynn and Chloe provided, the repeated concerns regarding safety, staffing, consistency, lack of educational structure, organization, and overall quality of care ultimately led us to make the decision to leave.
