Alaska is my go to airline! I've been flying with them for 22 years since my mom moved to CDA…read more Great PNW airline and I've watched them grow and expand. Easy, comfortable seats, non-stop flights (now) to Spokane to see my mom in CDA. And they just expanded with their own brand new wing. They are one of the only airlines still serve drinks and snacks for free, focusing on Pacific Northwest vendors. Drinks for free in premium. That's where I learned about Straightaway old fashions. Tiny can, huge punch! Free wifi, texting, and movies. AND, they almost always land EARLY and have the bags out by the time you get to baggage claim...no waiting. Only complaint is that their first class needs an update for the extra cost, it's not really worth it on certain planes. This trip I did fly first class and pre-ordered the pulled pork baked potato which was pretty good for airplane food. Tip: preorder because there are way more options and I noticed by the time they got to the last row the 3 choices were down to one. Wish they had TV screens and seat tray, rather than tray coming out of armrest. Honestly, I refuse to fly any other airline, unless I have to. That's how much I love Alaska!

I am a frequent flyer of Alaska Air and if I compare them to other major US airlines, they're top…read moreon my list for reliability and service. The customer service team who manages the Alaska Lounge membership is also top-notch and responsive. Just recently, they resolved a special request that I had and handled my situation with empathy and courtesy. Thank you Len Stockman and the Alaska Lounge Team! Other positive factors to note: I have the Alaska credit card and the points and perks make earning/saving easy. And while I do wish there are more far-reaching non-stop flights out of Spokane (I usually have to connect), the Alaska terminal at Spokane is the newest and nicest in that airport.

Ultimately, this whole review is a warning to those who choose to continue to fly Delta:…read more - Do not attempt to use self check in Kiosks (this is not the first time they haven't worked for us, just the first time it caused an actual issue) - Be aware of the 45 min bag check policy - Do not expect customer service agents to always provide helpful assistance - Be wary of the advertised flights, as they are not always available I have been a long time Delta customer, and have never experienced an issue like I did in Spokane on 2/13/26. We were running late for a 5:45 AM flight (and I take full responsibility for that), but had arrived at the airport by 4:55 AM. I went to the self check-in kiosks because we had prepaid for our checked bags and I just needed to print tags to drop them with gate agents, who were all helping other customers (minimal line). The kiosk would not pull up our reservation with either an ID, or our delta gold card, so I got in line to check our bags with a gate agent. I handed my ID to the gate agent at 4:59 AM, and before the clock rolled to 5:01 (aware of the times due to being late and constantly checking my watch), she informed me that she could not check our bags, due to Delta's bag check policy, which I was unaware of (as was she, as she had to check with another agent about what the timeframe was for checking a bag - 45 minutes), but apparently took effect in spring 2025 (our flight was set to depart at 5:45 AM, so we WERE 45 min in advance of take off). She told us we could get on the flight, but our bags could not (which would have been difficult as we were traveling with a toddler who quadruples packing requirements). After some back and forth asking for any alternative solutions for getting the checked baggage to our final destination, the gate attendant said that she could get us on a flight from Spokane to our connecting city at 7:00 AM instead, which I agreed to and she contacted Delta scheduling agents by phone. She informed me after 10 minutes on the phone (5:13 AM by this time) that she could get me to the connecting city (Seattle) on the later flight, but that there were no flights with availability to our final destination on that day from any US city with Delta. The next available time to fly to our final destination was the following day, making our 4 day vacation, 3 days (8+ hours of travel with a toddler, hardly worth it). If I would have known at 5 AM that there was no way to fly that day without just having carry on bags, I would have tried to figure out a way to minimize our baggage into our carry ons, get our remaining luggage to our car, and still make our flight. OR, contact the other individuals we were traveling with (who were traveling on a different airline) to see if they would be able to check our bags instead. But by the time she informed me, our flight had already begun to board, and the other parties flight was only 15 minutes from boarding which would have put them in a hard spot. While I don't know that it would have made a difference in our specific circumstance, I just feel like having non-functioning kiosks in front of gate agents and gate agents who are unaware of flight or policy information invites customer frustration and delays. All this occurred while a girl next to me was also struggling with a gate agent because her mother had purchased her ticket, she had the boarding pass on her apple wallet, but the gate agent continuously told her that she was not on the flight rosters anywhere and that she would need to contact Delta customer service herself (she was supposed to be on the same flight as us). I don't know the details of her particular situation, or who was at fault, it just painted a bleak picture for Delta overall. We contacted Delta customer support after our experience to see if there was a way to change our return flight as well to extend our trip, however, were informed that because the gate agent used our change trip code to modify our departure, it could not be used on the return flight and we would have to pay the difference for reticketing (which would have been over $1800 for one additional day - exact same return flight). We also looked into trying to modify our flights on our own, and saw many flights advertised as available, and for significantly less money than what we were quoted by the agent (as in less than $500). We began the process of trying to rebook ourselves, only to then find out that the flights were non-existent (though they were listed as available on the delta website and app ). After two hours, another call to customer service, and significant frustration later, we were left on our original return flight. The remainder of our travel experience (actual flight experience with seating, other gate attendants, in flight service experience, etc.) was fine and on par with other travel experiences, so really, this review is related only to our experience on 2/13 in Spokane.

FANTASTIC AIRLINE. I don't understand the hate. But I do understand some of it because of valid…read morereasons. The airline try's to be on time, great costumer service, and great seats! Would recommend anyone who has a little extra money for a huge upgrade!

Amazing airline, it was on time, great seats, and the staff were so kind. I went as a field trip…read moreand it was great! Cheap, but also comfortable. Would recommend if you want something more cheap but also comfortable.

Jackie and Ty, the two ladies working for Southwest in Spokane, Washington, provided the worst…read morecustomer service I've ever experienced. At first, I thought I was the only one being treated poorly, but after watching their interactions with other passengers, it became clear that many customers were treated the same way. One passenger had fallen asleep near the gate while waiting to board. He woke up just as the boarding door was about to close and immediately tried to get on the plane. Instead of showing any understanding or compassion, they refused to let him board simply because he had been sleeping by the gate. Customer service should be professional, respectful, and empathetic. Unfortunately, that was not my experience with these employees.

We flew United Airlines from Spokane to San Francisco to move my father home for treatment…read more Having had a recent stroke, and other health concerns recently hindering his agility on his feet, we had paid for ADA services to not tire him out nor put us at risk for missing our flight. I have to say that the ADA service was worth it. A UA staff member found us sitting at the bar prior to the flight and checked to see what accommodations we would need for my father. She introduced herself as Starla and took care of us on the flight to our destination. Once we landed the UA staff was very helpful in getting my father off the plane safely and back in his wheelchair for easier transport.

Don't do it to yourself or your loved one! If I could give it zero stars I would! My husband flew…read morefrom Spokane to Georgia, flight in was terrible weather and a pilot who announced over the loud speaker to the whole freaking plane that he was inexperienced and didn't feel comfortable landing, it was bad but nothing compared to the trip home! Flight out of Georgia left an hour and a half late, my husband missed his connecting flight home because of it and is stuck sitting in the Denver airport for 12 FREAKING HOURS until the next flight home! Of course he's not able to get to his luggage so he can't change his clothes, eat a snack or charge his phone, but hey at least he has the option of paying $35 for just a phone charger cord at the airport! A 7 hour flight including the lay over turned into almost 24 hours by the time he finally gets home of absolute bull you-know-what. Save yourself the headache, flights may be cheaper than other airlines but you get what you pay for!!!!!!!!!!!!!!!!!

Empire is awesome. I work here and make moneys to afford a nice apartment. Working on instrument /…read morecommercial. It's fun working with Hawaiian and FedEx. C208s and ATRs. Everyone is pretty friendly and there are some pretty sweet bases like COE, SBA, ANC, HNL, RAP, GEG.

I have loved every second of working here. I plan on working here until I retire and even bought a…read morehouse in the area. There are many pilots, dispatchers and office personnel that have been with empire for 25+ years. If Empire is the right fit for you then its easy to make a life-long career out of it. Company culture is amazing. It truly feels like a family.

Customer service is horrible!! We showed up at the counter…read moreto check a bag that wouldn't make it through security and had 41 minutes until boarding. We were told that we were 4 minutes late to check a bag. We were rescheduled for a later flight and would get to our destination almost a day later than needed. No help, no consideration, no care!! Never again with American Airlines. I've never had anything like this with southwest, Alaska, Delta or United. Guess what, no more business with AA again. It's not like they're very busy either. Just checked with Southwest they told me they will take luggage up to boarding time, might be a late fee that I would be grateful to pay and make my flight. Southwest has much better customer service!!

Anything & everything. Half your employees can't speak English and the other half don't care. I…read morewould never fly American Airlines again. They're the most unprofessional Airlines. I've flown in years you want profit over a fruitful business? You're gonna find yourself out of business one day.

Wow! First time flying with Allegiant on Sunday April 5th 2026. I was a bit nervous based on…read morereviews and to my surprise the experience was above expectations starting at checking in. The Allegiant employees were so kind and friendly, the flight was very smooth and landing was perfect. No WiFi, no free snacks Pretzels or drink, but they offer snacks and drinks for a cost. Honestly now that Southwest is ridiculously priced who cares about snacks and WiFi on a short flight. Talk to your travel partner or read.

3 STRIKES YOUR OUT ! This is literally the third time this has happened to me on allegiant! Twice…read morearound thanksgiving the before flight was canceled then rebooked another day literally cutting my vacation in half and then the flight home was booked and canceled the day of leaving no options for flights out and now at Easter ! Worst airline in business, the cost of these flights are tempting but trust me don't do it, especially around any types of holidays ! They will cancel you and leave you stranded without a way home without any options it's pretty astonishing they still have any type of business. After calling the help line the operator is not only unhelpful but didn't even have any options for resolutions. After giving the ticket information they leave you on hold for 20 minutes only to come back and not have a resolution, I'm literally blown away by their poor service and this seems to be a huge issue amongst all reviews I've read about them .... Never again !

Heck yea! Great budget airline, soft landing, good seats, and check in was great, staff are nice,…read moreand they had a great snack option had no other way. Love this budget airline if you are trying to save money!

This airline is by far the worst I've ever experienced! Very poor communication! They lost my…read moreluggage and I was continuously lied to about where my luggage was and how I would be getting my luggage back once it was located. Sun country needs to reevaluate their whole entire system. Communication is the number one key to great customer service. When my husband made a comment that I better get my luggage, the desk attendant responded with "or what"! So unprofessional and they have some private service ship your luggage with no tracking whatsoever! And no one likes giving out their names, I guess they think they don't need to be held accountable. The cabin was so stuffy, it was uncomfortable you don't get free snacks either, you have to pay for them. They also trick you and you have to pay for carry on bags. So technically it's not cheaper than just taking Delta or United. I will never EVER EVER fly with Sun country again. Please do yourself a favor and book elsewhere, Sun country is NOTORIOUS for losing peoples bags!