The online experience with United, just to check in, was the worst I have ever experienced. I paid to check a bag, but the site made me repeat the process of submitting my credit card information - the same exact information as I entered on the previous screen - just in case I brought another bag. When I went to another site to let them (and only them) know about my annoyance in having to do so, it was a very difficult site to find a way to enter what I have entered here. I have choices and I will not be flying United again and I will strongly recommend to anyone I know not to fly United either. read more

We flew United Airlines from Spokane to San Francisco to move my father home for treatment. Having had a recent stroke, and other health concerns recently hindering his agility on his feet, we had paid for ADA services to not tire him out nor put us at risk for missing our flight. I have to say that the ADA service was worth it. A UA staff member found us sitting at the bar prior to the flight and checked to see what accommodations we would need for my father. She introduced herself as Starla and took care of us on the flight to our destination. Once we landed the UA staff was very helpful in getting my father off the plane safely and back in his wheelchair for easier transport. read more

Alla and Jenny took our challenge and made it silky smooth. Great United and Spokane experience. Really appreciate when someone is genuinely concerned about your travel problems. Thanks! read more

We booked our tickets through Expedia. We took Alaska Airlines one way and then United on the way back. Alaska made our family feel valued. They even took time to move one of our seats so that our family could all sit together. On the other hand, United actually said, "You don't have the status as our other passengers. That is why your family isn't sitting together." They also made us pay extra for checked bags while they allowed other passengers to check bags at the gate for free. I will avoid this company in the future. I highly recommend Alaska Air and/or even Southwest United is a mess. read more

This is one of the most unprofessional airlines I have had the misfortune of flying with. They seem to not understand boundaries of a person's privacy. I will not be doing further business with them. They have no right to withhold a customer's money after a death has occurred within a person's family. It is disgusting to ask for such personal details of a passing that is so very recent. Our family is grieving. And just for the record, it isn't possible to get a death certificate that hastily after someone has passed away. What a morbid way to go about a so-called business. read more

I was booked on the wrong flight this morning and the ladies at the united counter went above and beyond to help me. I am still in awe of the compassion showed for me and how above and beyond they went to make sure I got on my flight. I will forever be a united passenger after this morning. read more

My husband and I choose to fly United whenever we travel. The service is great and the staff is always helpful and friendly. Shout out to the two ladies who checked us in on our flight from Spokane to Chicago this evening! They went above and beyond to provide the best service :) read more

Maybe I'm first here to give United Airlines a good review. It seems it is often the disgruntled who post negative reviews while satisfied customers give no feedback at all. This review comes from the point of view of someone who hasn't flown in over 25 years, until yesterday... and by the way, I really don't like flying and hope I never have to do it again, ever. The only things that got me up there were 1) wanting to see my mother again, and 2) believing that Jesus would see me through the experience. My plane took off 2 hours late and I missed connections twice, but that was because of weather, not because of employee or company error. I was grateful they delayed the fights because - why would I want to fly in dangerous weather? It was snowing in Spokane when I boarded the plane, and there were high winds in Denver causing all runways to be closed except one. That kind of slows things down! I am so grateful that the pilots have the experience and wisdom to know when it is safe to fly, and when it isn't. Personally, I didn't like the fight experience. The people I sat next to were very nice people. I enjoyed chatting with them for a while - but I felt like we were packed in like sardines - three in a row, in narrow seats. I guess that's typical for flying these days. To get more room you have to pay a little more. It may be worth it. I'm pretty sure you'll get the same deal with any flight service you use. Long ago when I flew a few times, the seats were in rows of two, not three. This time I felt like I was on a Greyhound bus, only in the sky, with a more prosperous crowd of people: people who can afford flying rather than a bus. When I was younger I didn't think about things like this. Now - I'm over sixty - and I'm just not tolerating the transportation system well. I prefer my quiet hermit type lifestyle so being in an "air bus" doesn't feel comfortable or happy to me. But people need to travel and get there fast, so airplanes will continue to be popular - and they are said to be the safest form of travel as well. Many people were exhausted and had missed connections. Winter!! What I like most about United, and why I gave them five stars, is the professionalism and dedication of the employees... including pilots, flight attendants, and airport employees. Every single one of them was dignified, personable, helpful, and apparently happy with their jobs. Because I personally would not want to be in an airplane any longer than possible... I have to admire these air warriors who go up into the sky day after day, who do it with a good attitude, and who aren't held back by sky-fears as so many of us are. Kudos to all of them. They have my admiration, respect, and praise. read more

First time I flew in over 10 years. Arrived at my destination in Spokane to find only 1 bag of 2 that I paid $70.00 for. After notifying baggage services I finally got email and texts saying my luggage was found. I had to track the process with Wheresmysuitcase.com and hours later still no update. United hands this off to some contractor who doesn't follow through. If I ever fly and I will never check bags! United doesn't take responsibility, they just pass it on, It was a lot of phone calls to finally talk to someone who had my suitcase. BAD BAD UNITED! read more

This is the WORST airline! If I could rate negatively I would. No customer service what so ever and every time you call the 800 number you are either talked to so disrespectfully or lied to. I know I will never be flying with them again but I wouldn't wish this airline on my worst enemy. read more

Got there within 40 minutes and they didn't even try and check me in. Airport was empty there was no reason why I should have not been on my flight. Most likely last time I fly united as long as I can avoid it. 6 hours of my time wasted for this. read more

This Summer, My wife and I along with our 3 young children were flying back East to visit family. We chose United Airlines for the first time and let me tell you...that was a mistake. My initial complaint was limited to 2000 characters so I made the best of it using all 2000. The first section below is the response from United Airlines "Customer Service" and then section below that is my reply. It has been 12 days now and I have yet to hear anything back. ----------------------------------------------------------------- Dear Mr. (last name removed): I'm sorry to learn your flight from Cincinnati to Chicago was delayed on July 10, 2017. We understand your time is valuable and wish we could've gotten you and your family to your destination sooner. Especially when traveling with children. Our goal is to operate every flight on schedule, every day. Unfortunately, there are times when unforeseen events may cause a flight to be delayed and/or canceled. Our records indicate your flight was delayed due to Air Traffic Control/Flow Control. This program is not within United's control and is usually instituted for conditions that require increased spacing between aircraft due to inclement weather, increased traffic at an airport or in route to another airport in the same line of flight, closed runways, etc. While compensation /reimbursement is not typically offered for flight interruptions resulting from circumstances beyond our control, as a gesture of goodwill and token of our concern for your experience, I've requested an Electronic Travel Certificate be sent to each of you via separate email. You will receive them in the next few days. On behalf of United I want to thank you for being a valued MileagePlus member. We appreciate your business and understanding and look forward to the continued privilege of serving your future travel needs. Regards, Mireya Meza Customer Care 12586619 ------------------------------------------------------------------- Hello Mireya, I don't think that you fully understand or appreciate what we endured due to United's lack of ability to get us to our destination as we had scheduled and paid for. We were traveling with our children; ages 10, 7 and 4. Not only did an 8 hour day trip back home turn into a day and a half, but we incurred additional expenditures that were unplanned and had to take extra time off of work that was also not planned. We were originally scheduled to fly from Cincinnati to Chicago and then to our destination of Spokane. By the time that your airline was able to get us to Chicago we had missed our scheduled flight to Spokane. I had called Customer Service early that day and was given the assurance by the representative that we would make it into Chicago on-time via our rescheduled flight. As it turned out, that flight was delayed and then delayed again and eventually cancelled and we were placed back onto our original flight to Chicago. Had we been given the option, we could have easily driven to Chicago from Cincinnati in the time that we wasted trying to fly out. You say that the circumstances were beyond your control, but the plane leaving Chicago certainly didn't have any problems flying out as it left on-time. As if all of that isn't bad enough, by the time that we got to Chicago it was about 9:30pm or 10pm if I remember correctly. I waited in line at United's Customer Service desk at the airport so that I could find out what our options were from that point. Getting through that line took about 45 minutes. The agent at the desk informed me that no other flights were heading to Spokane so we would have to wait until the following day to get home. Unfortunately for us that also meant adding yet another stop along the way in San Francisco. I was only offered a discount hotel voucher which also turned out to be absolutely worthless. After making several attempts at booking a discounted room only to find out that they were all booked it was approaching 11:30pm. So now our kids were not only worn out from travel as it was, but hungry since all of the restaurants had closed and it was looking like we would not have a place to sleep. We finally found a Holiday Inn that had room for us and we were elated. Yet another roadblock though. It was too late for them to send a shuttle apparently. We we explored the option of a taxi, but it would be a 35-40 minute ride each way and we would have to take 2 taxis since there were 5 of us and all of our luggage. Can you imagine how much that would have cost by the time that the round trip was calculated? This left us with only one option... Due to lack of space on Yelp, the rest can be read on reddit. https://www.reddit.com/r/unitedairlines/comments/6uq8p1/what_happened_when_i_chose_to_use_united_airlines/ read more

The absolute worst airline. Always late, nearly missed my connecting flight, no time to go to restroom, nickel and dime you for everything, cramped space unless you pay them--all of a sudden all sets costs additional money--really. The plane was so hot I thought I was going to pass out. I had a horrible headache. It should be a crime the way these corporations do business and treat paying customers They would make you pay for the actual air if they could. I absolutely cannot stand flying with United it is literally painful. read more

Worst airline ever. They over booked my flight, were rude about it and tried to pay me off. It wasn't about the money at all. I needed that flight. read more