Excellent experience with them coming and going from the airport to Harrison, Idaho. Prompt,…read morecourteous, easy communications - couldn't have been better.

Great company. Less expensive than Uber. Robert hall is the…read moreowner. Locally owned in Hayden .

Ultimately, this whole review is a warning to those who choose to continue to fly Delta:…read more - Do not attempt to use self check in Kiosks (this is not the first time they haven't worked for us, just the first time it caused an actual issue) - Be aware of the 45 min bag check policy - Do not expect customer service agents to always provide helpful assistance - Be wary of the advertised flights, as they are not always available I have been a long time Delta customer, and have never experienced an issue like I did in Spokane on 2/13/26. We were running late for a 5:45 AM flight (and I take full responsibility for that), but had arrived at the airport by 4:55 AM. I went to the self check-in kiosks because we had prepaid for our checked bags and I just needed to print tags to drop them with gate agents, who were all helping other customers (minimal line). The kiosk would not pull up our reservation with either an ID, or our delta gold card, so I got in line to check our bags with a gate agent. I handed my ID to the gate agent at 4:59 AM, and before the clock rolled to 5:01 (aware of the times due to being late and constantly checking my watch), she informed me that she could not check our bags, due to Delta's bag check policy, which I was unaware of (as was she, as she had to check with another agent about what the timeframe was for checking a bag - 45 minutes), but apparently took effect in spring 2025 (our flight was set to depart at 5:45 AM, so we WERE 45 min in advance of take off). She told us we could get on the flight, but our bags could not (which would have been difficult as we were traveling with a toddler who quadruples packing requirements). After some back and forth asking for any alternative solutions for getting the checked baggage to our final destination, the gate attendant said that she could get us on a flight from Spokane to our connecting city at 7:00 AM instead, which I agreed to and she contacted Delta scheduling agents by phone. She informed me after 10 minutes on the phone (5:13 AM by this time) that she could get me to the connecting city (Seattle) on the later flight, but that there were no flights with availability to our final destination on that day from any US city with Delta. The next available time to fly to our final destination was the following day, making our 4 day vacation, 3 days (8+ hours of travel with a toddler, hardly worth it). If I would have known at 5 AM that there was no way to fly that day without just having carry on bags, I would have tried to figure out a way to minimize our baggage into our carry ons, get our remaining luggage to our car, and still make our flight. OR, contact the other individuals we were traveling with (who were traveling on a different airline) to see if they would be able to check our bags instead. But by the time she informed me, our flight had already begun to board, and the other parties flight was only 15 minutes from boarding which would have put them in a hard spot. While I don't know that it would have made a difference in our specific circumstance, I just feel like having non-functioning kiosks in front of gate agents and gate agents who are unaware of flight or policy information invites customer frustration and delays. All this occurred while a girl next to me was also struggling with a gate agent because her mother had purchased her ticket, she had the boarding pass on her apple wallet, but the gate agent continuously told her that she was not on the flight rosters anywhere and that she would need to contact Delta customer service herself (she was supposed to be on the same flight as us). I don't know the details of her particular situation, or who was at fault, it just painted a bleak picture for Delta overall. We contacted Delta customer support after our experience to see if there was a way to change our return flight as well to extend our trip, however, were informed that because the gate agent used our change trip code to modify our departure, it could not be used on the return flight and we would have to pay the difference for reticketing (which would have been over $1800 for one additional day - exact same return flight). We also looked into trying to modify our flights on our own, and saw many flights advertised as available, and for significantly less money than what we were quoted by the agent (as in less than $500). We began the process of trying to rebook ourselves, only to then find out that the flights were non-existent (though they were listed as available on the delta website and app ). After two hours, another call to customer service, and significant frustration later, we were left on our original return flight. The remainder of our travel experience (actual flight experience with seating, other gate attendants, in flight service experience, etc.) was fine and on par with other travel experiences, so really, this review is related only to our experience on 2/13 in Spokane.

FANTASTIC AIRLINE. I don't understand the hate. But I do understand some of it because of valid…read morereasons. The airline try's to be on time, great costumer service, and great seats! Would recommend anyone who has a little extra money for a huge upgrade!

Alaska is my go to airline! I've been flying with them for 22 years since my mom moved to CDA…read more Great PNW airline and I've watched them grow and expand. Easy, comfortable seats, non-stop flights (now) to Spokane to see my mom in CDA. And they just expanded with their own brand new wing. They are one of the only airlines still serve drinks and snacks for free, focusing on Pacific Northwest vendors. Drinks for free in premium. That's where I learned about Straightaway old fashions. Tiny can, huge punch! Free wifi, texting, and movies. AND, they almost always land EARLY and have the bags out by the time you get to baggage claim...no waiting. Only complaint is that their first class needs an update for the extra cost, it's not really worth it on certain planes. This trip I did fly first class and pre-ordered the pulled pork baked potato which was pretty good for airplane food. Tip: preorder because there are way more options and I noticed by the time they got to the last row the 3 choices were down to one. Wish they had TV screens and seat tray, rather than tray coming out of armrest. Honestly, I refuse to fly any other airline, unless I have to. That's how much I love Alaska!

I am a frequent flyer of Alaska Air and if I compare them to other major US airlines, they're top…read moreon my list for reliability and service. The customer service team who manages the Alaska Lounge membership is also top-notch and responsive. Just recently, they resolved a special request that I had and handled my situation with empathy and courtesy. Thank you Len Stockman and the Alaska Lounge Team! Other positive factors to note: I have the Alaska credit card and the points and perks make earning/saving easy. And while I do wish there are more far-reaching non-stop flights out of Spokane (I usually have to connect), the Alaska terminal at Spokane is the newest and nicest in that airport.

Amazing airline, it was on time, great seats, and the staff were so kind. I went as a field trip…read moreand it was great! Cheap, but also comfortable. Would recommend if you want something more cheap but also comfortable.

Jackie and Ty, the two ladies working for Southwest in Spokane, Washington, provided the worst…read morecustomer service I've ever experienced. At first, I thought I was the only one being treated poorly, but after watching their interactions with other passengers, it became clear that many customers were treated the same way. One passenger had fallen asleep near the gate while waiting to board. He woke up just as the boarding door was about to close and immediately tried to get on the plane. Instead of showing any understanding or compassion, they refused to let him board simply because he had been sleeping by the gate. Customer service should be professional, respectful, and empathetic. Unfortunately, that was not my experience with these employees.

We flew United Airlines from Spokane to San Francisco to move my father home for treatment…read more Having had a recent stroke, and other health concerns recently hindering his agility on his feet, we had paid for ADA services to not tire him out nor put us at risk for missing our flight. I have to say that the ADA service was worth it. A UA staff member found us sitting at the bar prior to the flight and checked to see what accommodations we would need for my father. She introduced herself as Starla and took care of us on the flight to our destination. Once we landed the UA staff was very helpful in getting my father off the plane safely and back in his wheelchair for easier transport.

Don't do it to yourself or your loved one! If I could give it zero stars I would! My husband flew…read morefrom Spokane to Georgia, flight in was terrible weather and a pilot who announced over the loud speaker to the whole freaking plane that he was inexperienced and didn't feel comfortable landing, it was bad but nothing compared to the trip home! Flight out of Georgia left an hour and a half late, my husband missed his connecting flight home because of it and is stuck sitting in the Denver airport for 12 FREAKING HOURS until the next flight home! Of course he's not able to get to his luggage so he can't change his clothes, eat a snack or charge his phone, but hey at least he has the option of paying $35 for just a phone charger cord at the airport! A 7 hour flight including the lay over turned into almost 24 hours by the time he finally gets home of absolute bull you-know-what. Save yourself the headache, flights may be cheaper than other airlines but you get what you pay for!!!!!!!!!!!!!!!!!

Customer service is horrible!! We showed up at the counter…read moreto check a bag that wouldn't make it through security and had 41 minutes until boarding. We were told that we were 4 minutes late to check a bag. We were rescheduled for a later flight and would get to our destination almost a day later than needed. No help, no consideration, no care!! Never again with American Airlines. I've never had anything like this with southwest, Alaska, Delta or United. Guess what, no more business with AA again. It's not like they're very busy either. Just checked with Southwest they told me they will take luggage up to boarding time, might be a late fee that I would be grateful to pay and make my flight. Southwest has much better customer service!!

Anything & everything. Half your employees can't speak English and the other half don't care. I…read morewould never fly American Airlines again. They're the most unprofessional Airlines. I've flown in years you want profit over a fruitful business? You're gonna find yourself out of business one day.

While out of town, I locked my keys in the car. I used the AAA app to get a locksmith. Within two…read moreminutes, I received a call from the driver stating he was less than five minutes away. In all, it took less than 10 minutes to retrieve my keys. I am a 30+ year AAA customer and this was the best service by far.

The service was great! airline tickets reserved, rental car reserved,and the day before we fly,…read moreDee Dee, our agent, will print out our boarding passes and have them ready for us at her office. Very patient, knowledgeable and helpful. Next trip we will use her again for sure.

I like Spokane International Airport. It's on the smaller side, but still large enough to offer a…read moreuseful selection of routes, and we use it when traveling to northern Idaho. Rental car pickup and return are especially easy, making the arrival and departure process much less stressful. TSA can look pretty backed up because there isn't much room for the lines, but in our experience, it usually moves faster than it appears. The TSA agents have also been consistently friendly, which is a nice contrast to some larger airports. My biggest complaint is the food selection. There used to be a Quiznos, but now the options are more limited, with a gastropub, a juice bar, and a coffee shop. I'd personally rather have a simple fast-food option, especially when looking for something less sugary. There also isn't much seating near the gates, so when flights are busy, you may end up standing until boarding starts.

One of my favorite tiny airports! Spokane Airport is simple and easy to navigate, especially…read morecompared with larger airports where everything feels like a project. Rental cars are conveniently located at the end of the corridor, and you can walk from the terminal to your car in just a couple of minutes. Drop-off is even easier. I can not tell you how much i appreciate this as someone who missed flights twice in my life and both were due to long rental car drop off processes. The whole airport follows a simple, straightforward flow--you basically move from one checkpoint to the next without much confusion. There is TSA PreCheck, although the process feels a little old-school. Instead of a clearly separated experience throughout, they hand you the classic blue card while you're in the TSA line to indicate PreCheck. Once through security, there's a small, circular food court with a few options, including coffee and a juice spot. From there, the airport continues with the same wonderfully simple layout, branching into two hallways for the A and B gates. Nothing fancy or overwhelming here--and that's exactly why I like it. Small, convenient, easy rental-car access, and you can get from one end to the other without wasting time. One of those airports that makes traveling just a little less stressful.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.