FANTASTIC AIRLINE. I don't understand the hate. But I do understand some of it because of valid…read morereasons. The airline try's to be on time, great costumer service, and great seats! Would recommend anyone who has a little extra money for a huge upgrade!

Ultimately, this whole review is a warning to those who choose to continue to fly Delta:…read more - Do not attempt to use self check in Kiosks (this is not the first time they haven't worked for us, just the first time it caused an actual issue) - Be aware of the 45 min bag check policy - Do not expect customer service agents to always provide helpful assistance - Be wary of the advertised flights, as they are not always available I have been a long time Delta customer, and have never experienced an issue like I did in Spokane on 2/13/26. We were running late for a 5:45 AM flight (and I take full responsibility for that), but had arrived at the airport by 4:55 AM. I went to the self check-in kiosks because we had prepaid for our checked bags and I just needed to print tags to drop them with gate agents, who were all helping other customers (minimal line). The kiosk would not pull up our reservation with either an ID, or our delta gold card, so I got in line to check our bags with a gate agent. I handed my ID to the gate agent at 4:59 AM, and before the clock rolled to 5:01 (aware of the times due to being late and constantly checking my watch), she informed me that she could not check our bags, due to Delta's bag check policy, which I was unaware of (as was she, as she had to check with another agent about what the timeframe was for checking a bag - 45 minutes), but apparently took effect in spring 2025 (our flight was set to depart at 5:45 AM, so we WERE 45 min in advance of take off). She told us we could get on the flight, but our bags could not (which would have been difficult as we were traveling with a toddler who quadruples packing requirements). After some back and forth asking for any alternative solutions for getting the checked baggage to our final destination, the gate attendant said that she could get us on a flight from Spokane to our connecting city at 7:00 AM instead, which I agreed to and she contacted Delta scheduling agents by phone. She informed me after 10 minutes on the phone (5:13 AM by this time) that she could get me to the connecting city (Seattle) on the later flight, but that there were no flights with availability to our final destination on that day from any US city with Delta. The next available time to fly to our final destination was the following day, making our 4 day vacation, 3 days (8+ hours of travel with a toddler, hardly worth it). If I would have known at 5 AM that there was no way to fly that day without just having carry on bags, I would have tried to figure out a way to minimize our baggage into our carry ons, get our remaining luggage to our car, and still make our flight. OR, contact the other individuals we were traveling with (who were traveling on a different airline) to see if they would be able to check our bags instead. But by the time she informed me, our flight had already begun to board, and the other parties flight was only 15 minutes from boarding which would have put them in a hard spot. While I don't know that it would have made a difference in our specific circumstance, I just feel like having non-functioning kiosks in front of gate agents and gate agents who are unaware of flight or policy information invites customer frustration and delays. All this occurred while a girl next to me was also struggling with a gate agent because her mother had purchased her ticket, she had the boarding pass on her apple wallet, but the gate agent continuously told her that she was not on the flight rosters anywhere and that she would need to contact Delta customer service herself (she was supposed to be on the same flight as us). I don't know the details of her particular situation, or who was at fault, it just painted a bleak picture for Delta overall. We contacted Delta customer support after our experience to see if there was a way to change our return flight as well to extend our trip, however, were informed that because the gate agent used our change trip code to modify our departure, it could not be used on the return flight and we would have to pay the difference for reticketing (which would have been over $1800 for one additional day - exact same return flight). We also looked into trying to modify our flights on our own, and saw many flights advertised as available, and for significantly less money than what we were quoted by the agent (as in less than $500). We began the process of trying to rebook ourselves, only to then find out that the flights were non-existent (though they were listed as available on the delta website and app ). After two hours, another call to customer service, and significant frustration later, we were left on our original return flight. The remainder of our travel experience (actual flight experience with seating, other gate attendants, in flight service experience, etc.) was fine and on par with other travel experiences, so really, this review is related only to our experience on 2/13 in Spokane.

Amazing! The birding went smooth and on time, seats are comfortable, pilots are willing to tell you…read moreabout how they got to become a pilot, and over all great airline! Flown on Alaska Airlines for many years and everyone they have never disappointed me!

Alaska Airline has been in a tailspin as a company since its merger with Hawaiian Airline…read more Completely disorganized both on the ground and online. No way to contact them for arranging a change of flight for missed connection due to delayed flight. The desk at gate refused to help re-book. I recommend avoiding Alaska Airline at all costs unless there is absolutely no other option.

Love the normal boarding process. No anxiety or scheduling my activities around check-in times. No…read morelonger have to deal with Southwest Stampede!!! Good job!

Jackie and Ty, the two ladies working for Southwest in Spokane, Washington, provided the worst…read morecustomer service I've ever experienced. At first, I thought I was the only one being treated poorly, but after watching their interactions with other passengers, it became clear that many customers were treated the same way. One passenger had fallen asleep near the gate while waiting to board. He woke up just as the boarding door was about to close and immediately tried to get on the plane. Instead of showing any understanding or compassion, they refused to let him board simply because he had been sleeping by the gate. Customer service should be professional, respectful, and empathetic. Unfortunately, that was not my experience with these employees.

The online experience with United, just to check in, was the worst I have ever experienced. I paid…read moreto check a bag, but the site made me repeat the process of submitting my credit card information - the same exact information as I entered on the previous screen - just in case I brought another bag. When I went to another site to let them (and only them) know about my annoyance in having to do so, it was a very difficult site to find a way to enter what I have entered here. I have choices and I will not be flying United again and I will strongly recommend to anyone I know not to fly United either.

We flew United Airlines from Spokane to San Francisco to move my father home for treatment…read more Having had a recent stroke, and other health concerns recently hindering his agility on his feet, we had paid for ADA services to not tire him out nor put us at risk for missing our flight. I have to say that the ADA service was worth it. A UA staff member found us sitting at the bar prior to the flight and checked to see what accommodations we would need for my father. She introduced herself as Starla and took care of us on the flight to our destination. Once we landed the UA staff was very helpful in getting my father off the plane safely and back in his wheelchair for easier transport.

Having not flown for awhile, I chose AA to come home from Dallas. All was well, the plane clean and…read moreservice in the plane great. We arrived in Spokane and the pilot was waiting, we couldn't park. One of the workers said they'd never seen anything like that, they didn't even have communication with the ground. We finally got to park after 20 or so minutes. Then we were waiting over 40 minutes for the luggage to come through, they didn't have workers. Some frequent flyers mentioned it is a common problem with aa at the Spokane airport. The luggage started coming after 10pm.

Customer service is horrible!! We showed up at the counter…read moreto check a bag that wouldn't make it through security and had 41 minutes until boarding. We were told that we were 4 minutes late to check a bag. We were rescheduled for a later flight and would get to our destination almost a day later than needed. No help, no consideration, no care!! Never again with American Airlines. I've never had anything like this with southwest, Alaska, Delta or United. Guess what, no more business with AA again. It's not like they're very busy either. Just checked with Southwest they told me they will take luggage up to boarding time, might be a late fee that I would be grateful to pay and make my flight. Southwest has much better customer service!!

While out of town, I locked my keys in the car. I used the AAA app to get a locksmith. Within two…read moreminutes, I received a call from the driver stating he was less than five minutes away. In all, it took less than 10 minutes to retrieve my keys. I am a 30+ year AAA customer and this was the best service by far.

The service was great! airline tickets reserved, rental car reserved,and the day before we fly,…read moreDee Dee, our agent, will print out our boarding passes and have them ready for us at her office. Very patient, knowledgeable and helpful. Next trip we will use her again for sure.

Spokane International Airport (GEG) is a relatively small airport for one that calls itself an…read moreinternational airport. With that being said, there are some perks to being a smaller airport - easy to navigate. What's nice about GEG is that there is a direct flight from LAX to GEG and the Idaho border is only about two-hour drive away from GEG. [Directory]: Just 3 concourses: Concourse A (American, Southwest, Allegiant, and Sun Country), Concourse B (Delta and United), and Concourse C (Alaska). Each concourse has no more than six gates. [Rental Car]: Easy access to rental car counters as they are within 5 - 10 minutes of walking distance from all concourses - no need to take shuttles or use a people mover system. Please note that there is no exit booth for rental cars. Once car key is secured at the rental car counter, then just simply drive out. [TSA]: The TSA line on Wednesday afternoon was short and took less than 15 minutes. [Shops]: Local eateries include Method Organic Juice Cafe, Greedy Cow Burger, Fir & Pine Gastrobar, and Thomas Hammer Coffee Roasters. No retail shopping options and no Starbucks here. [Other notes]: I noticed lots of ads for local casinos. The waiting area also has few rocking chairs if they are available to sit on. [Conclusion]: A solid 3.5-star airport and bump up to 4-star for its no-fuss arrival and departure experience.

I flew out from Sea-Tac Airport to Spokane for a weekend trip. Some family friends moved out to…read moreEastern WA recently and we decided to visit them. I've done the road trip with friends from Seattle to Spokane before but this time around I wanted to fly. It's a mid size airport like Boise. It's larger than Glacier Park Int'l Airport in Kalispell but smaller than Sea-Tac. Security was easy to get through. It wasn't chaotic at all and TSA didn't yell at people like they do at Sea-Tac. The airport was pretty easy to navigate. They're closing Wild Waves in Federal Way this year. Silverwood would probably be the next largest theme park in the region. You could easily fly to Spokane, rent a car, and stay in Coeur d'Alene.