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    Will-Drive

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    2 hours

    Response rate

    100%

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    3 years ago

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    Willie R.

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    **Review** **Rating**: 0/5 stars (If I could give negative…read morestars, I would) I recently rented a van through VIP Transport Affiliates for my wedding, expecting a luxury "limo van" as described in the email confirmation from Chuck Cotton. Everything initially seemed fine, and I received an email confirming the details. However, when the van arrived, it was nothing more than a plain, basic vehicle -- the kind you would see transporting people to and from the airport. It was white, with forward-facing seats, and had no luxurious features at all. This van was supposed to transport the wedding party to and from the destination, but because of the company's failure to deliver what was promised, members of the wedding party ended up having to drive themselves 45 minutes to the ceremony and 45 minutes back to the reception. This was a huge inconvenience on what was supposed to be a special day. Furious, I called Chuck Cotton on my wedding day to address the issue and request a refund for the completely misrepresented service. To my disbelief, he flat-out refused to refund any of the nearly $800 I had spent. The lack of accountability and customer service was appalling. I could have easily rented a similar van elsewhere for much less, but I specifically paid for a luxury experience, which I did not receive. I asked the driver to leave immediately, as this was not what I had agreed to. It felt like a complete scam. Horrible experience, poor customer service, and absolutely not worth the money. I would strongly advise anyone considering this service to look elsewhere. Do not recommend!

    I use this service for transporting clients and employees to and from the airport. They are…read moreawesome! The driver is proffesional and friendly and makes our company and town look great. This company really does make you feel like a VIP. Highly recommend.

    Uber - If you see me pull up to get someone you can be sure, unprofessional and courteous and you are safe

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    I have a cat, I have always use regular uber to take my cat to the vet, she's always in a carrier,…read moreno hair can get out, now all drivers refuse to pick you up once they come to your house and say you have to use uber pets. Now I'm using uber pets and they are $20 higher than regular uber and now they can't find any drivers that are uber pet drivers. And most likely if it's raining and they will jack up their prices cause of the rain even tho they only supposed to pick up people with pets. With the higher cost of under pets, they will not be getting any tip, why give them a tip when I'm carrying something smaller than a case of coke? When they gonna charge you more for having a bag of groceries?

    PLEASE GET BETTER CUSTOMER SERVICE. It is absolutely impossible to reach a human being, correct…read moreanswers, or I always get the same answer over and over to a complicated issue. Terrible customer service, drivers who don't know the systems or how to take directions when their smart phone is taking them the wrong way, poor directions, poor driver service, unreliable drive times and just all around awful fucking system and service. Will NEVER use again and will never ride in an uber even if the lord himself paid for it. I HATE THIS SERVICE. It has been MULTIPLE times that I have been screwed out of a car, refund, delivery and help with any issue no matter what it is. 20% discount??? No thank you keep your stupid money I want reliable service and help with my situations when it's needed. Be better. You're the Netflix of car services. Charging outrageous prices and hiring anyone with a license. You're a disgrace as a company.

    918 Limos - Only photo I got, but this shows the extent of the "stocked" limo and you can see how dirty it is.

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    Six women. Babysitters for each of them. Plan 2 months ahead to go ahead and go on a limo ride and…read moresee Christmas lights and enjoy some conversation together. Wait outside the woodland hills Mall for half hour. Limos late. Our organizer calls and her number is blocked. Next woman from our group calls them and they answer and tell us that the driver got locked out of his car at a gas station was waiting for assistance. We call back again he blocks her now. Next person calls same story. Meantime I do a search on this company and see they gave the same story last week to another family or group. Here we are standing outside in the cold with our appetizers and own bottles of champagne. Can't walk into the mall because we have alcohol on us. Now the guy is blocking all our calls. What a piece of s***. Apparently this is his MO. Book limousines, charge people money and don't show up. Same story given two weeks in a row? Read the reviews and others it's worse than ours. Never trust this company. I feel bad for weddings or a larger events where this could have been an even bigger disappointment. I hope this place goes out of business soon. Do not book with them. They lie, they block phone numbers, and they only respond due to threats of litigation. Honestly if anyone's interested in a class action lawsuit let me know.

    Do not book with 918 Limo ever. Complete let down. They never confirmed. Never showed, blocked our…read morenumbers when we called from the same number twice to get answers. I had to threaten legal action before I received my refund. It was supposed to be a girls night for some ladies at work. It was a complete scam. David never intended on sending a driver. We got the "the driver locked his keys in his car" story. I didn't do enough homework before I booked and I regret it so much. DO. NOT. BOOK.

    Will-Drive - couriers - Updated May 2026

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