We came in to have a cavity filled and the lack of patience for a pediatric dentistry was insane…read more My daughter was on the chair, under laughing gas and had some tears because she was nervous. She had her mouth open and they already put a device in her mouth. The doctor decided he wasn't going to work on her and said I can't work on her if she does move (she wasn't moving and was hooked up to nitrous) we were seen for a LASER filling. At this point he stood up and left the room, with the assistant repeating "we see this everyday it's not going to work". My daughter was laying back completely still under nitrous- might I add. I asked- so you're going to make her come back again and after starting a service and saying you won't work on her when she has a few tears? (First filling) She was upset that they stopped, I told her we'd have to come back and try again. Then- we go to leave and I ask the assistant as we walk out now what, I schedule an appointment next week to try again? And she says no-the doctor won't want to see her back for six months at least. I said for a filling!? How do they know her tooth won't hurt by then? The lack of caring, patience and time they give is absurd for a pediatric dentist. My daughter was calm and ready outside of having some normal fears for her first ever cavity. Had they taken a moment to slow down instead of storm off, she would have been fine moments later. Instead, she started crying even more because I told her we would have to come back AGAIN. Extremely unprofessional and so disappointed. I DO NOT recommend this place for fillings. EDITED TO ADD: I called around to a few other pediatric dental offices and explained her age, circumstance, etc and they all stated they would NOT recommend waiting 6 months for the filling. I proceeded to call back and asked if we actually are recommended to wait 6 months for her to be seen, what am I supposed to do if she has pain and also how much can I expect the tooth to decay if we wait that long? The girl put me on hold. Then another female answers and says she's the office manager. She started the phone call right away by saying we no longer think your family would be a good fit here you guys obviously don't like it here etc. I said I'm calling to ask questions about my daughter's care for her cavity, I never said we don't like it there. I'm a parent trying to take care of my daughter's teeth. She said yeah well we're going to refer you out etc. I said okay, well the only issue I had was the bedside manner today and lack of patience. She stated that the assistant and doctor claimed my daughter (who I was in the room with the entire time) was "crying hysterically, moving, and not opening her mouth" which was 100% not the case. She had some tears which could have easily been walked through with patience. While still on the phone she did state "you're leaving a google review so you wouldn't be a good fit here" I guess only good reviews are appreciated by staff, but REAL reviews are appreciated by the public. I'm just shocked and blown away by the abrupt, unprofessional, sad, not patient, not kid friendly service today. Yes I left overwhelmed, frustrated and upset. After hours on the phone getting other opinions, I lack the trust in this dentist. I ended the phone call with the dental office manager (repeating myself because I still didn't get an answer) as a parent I'm just trying to figure out if the 6 months is real and if it is- what to do if she has pain, and secondly how much can I anticipate her tooth to decay in waiting that time? And she stated she would talk to the doctor and call me back. Added: they called me back and didn't answer any questions and said we're sending you a dismissal letter I said okay I'll add to my google review and hung up. That's my latest update. Added X2: this company has numerous fake reviews and they attempt to remove their "bad" reviews.

All staff was very friendly and non judgemental. My daughter was nervous and they allowed her time…read moreto calm down before proceeding. They gave me several treatment plan options without pressuring me to make an immediate decision.

I've been going there only a couple years but after having to make appointments months in advance…read moreI've had been told 3 times they needed to cancel my appointment. Had another appointment made but was having an issue, so called to get in earlier....did make an earlier appointment (still 7 weeks wait) and they call to make sure I was still coming in for a cleaning but not for my issue. In a nutshell: they cancel appointments often and they can't schedule for what you called them for and a long period of time to get in to see. Would be 1 star but they did a good job on a bridge, but that's it.

Lifetime Dental warning!!!!!! First they charged me $780…read moredollars for a crown, when the agreement with my insurance company is contracted for half of what they charged for my part of the bill. I wound up waiting 2 months for them to reimburse me for the over charge AFTER my insurance company called them for me to find out why they charged me $780.00.. My bill was paid in full, and they owed ME money. I submitted my bill to Aflac, Aflac sent MY check to Lifetime, They cash my check AND now I'm fighting to get my money they AGAIN took from me illegally. They sent a portion of the check they cashed, $317.20 instead of the Amount of the check they cashed that belongs to me of $425.00. We have the insurance commission investigating.aya

I highly recommend Lancaster Smiles! Everyone at the office is caring and kind, and they do…read moreexcellent work. They have been especially understanding and flexible during COVID, and I'm so impressed with the cleanliness of the practice. They were quick to get me in for a cleaning, quick to take care of my filing and worked with me and my insurance to get an affordable night guard. If you need a new dentist. Look no further!

Dr. Funk has been my primary dentist for 3-1/2 years. Hes been great to me and they have fair…read moreprices. They have tvs in the room and massaging chairs while your getting your teeth cleaned. They are always friendly and work with you. :)

10/10 5 stars would recommend Dr Sara is the best. She's my dental Sherpa. Great staffread more

very friendly staff and amazing dentist. i would recommend Dr gotwalt to everyone. Dr Gotwalt is…read morenice and accommodating.

Everyone is very nice but this is certainly not the place to go if you do not have much money…read more Perhaps this is the way of dentistry now, but I went in with an immediate need and because other teeth in line with that one needed work, I would have had to get them all worked on. I realize that is the optimal way to do it but there wasn't even an option to help the one I was having pain with. They do not do root canals but they have no problem having you come back to get a crown. I understand that they recommended the best way but I cannot afford that so I should have been able to get the immediate need taken care of. In the end, I owe for a visit and left with tooth pain.

From the owner: Specializing in: - Dentistsread more

Dr Backof is a wonderful dentist who is very caring and skilled. He is great at explaining…read moreprocedures & dental work to patients. Recently after major dental work, he called me later that evening to checked in on how I was doing. Friendly staff!

From the owner: Specializing in: - Dentistsread more

Horrid place, I would never go back. He crowned my front teeth, just a year later a front crown…read morecame off, the woman dentist came in to glue it on, and put an over amount of adhesive on, bonded it with the light THEN tried to grind it off hitting everything but the adhesive. So here come the dentist with a hammer and chisel, and started pounding on my front tooth!! I got out of the chair and left, with a chip in my crown on my front tooth.. absolutely horrible experience no one should have to go through.

The new facility is amazing! Brand new everything! Would definitely recommend!read more

My husband and I went here for 4-5 years and loved it! Today I took my son in for a cavity filled…read more(he is three). Dr Scott worked for a few minutes and then my son gaged a little because of the water. The dentist pulled all the stuff out of his mouth and proceeded to belittle a three year old. To the point where my son was visibly upset and apologized and asked to try again. At which point Dr Scott pulled off his gloves and told us to leave. I was so upset and disappointed that he treated my son that way, but more upset because I let someone talk to my child like that. If my son is acting up I have no problem with someone telling him to knock it off, but my son was doing nothing wrong. My first clue should have been when he fired all his old staff. I should have realized something was up, my next clue should have been when I heard him telling his staff how he was "over" have to spend time with his grandkids. I loved this dentist as an adult, but he is NOT a family dentist, and he is not a kind person. I can't endorse someone who treats other people like that. I left the office in tears and the staff was so kind to me. I really wish all the support staff there the best. They are amazing!

100416 Our family…read morehas been coming BFD for the last several years. We have no complaints. Dr.Scott and his staff are through, professional and caring. And are not condescending (that means to talk down to) when they talk to you about your care. They want to help you so down the road you don't have big issues. The office is clean and modern and has a play area for kids. The staff is friendly and helpful. Today I saw Dr. Scott, Shayla and Adrianne (sp?) and I left happy. The ONLY reason I didn't give 5 's is seriously, who likes going to the dentist?

After years of what I thought were good dentists, I went to Dr. Frank who with the assistance of…read morehis fun, energetic, and professional staff and his state-of-the-art digital imaging and x-ray equipment showed me that all of my fillings were leaking and because of this, several teeth had cracked and needed crowns. Needless to say I'm quite happy with the results and feel that I can trust the judgement of Dr. Carano and his staff implicitly.

Dr Cerrano doesn't work here anymore. Very disappointing. Office Staff aggressive about $…read more Assistant nice. Lady dentist nice but maybe didn't do enough. Male dentist inexperienced and didn't finish the visit. Left me sitting there in agony after a painful and difficult procedure. Will NEVER go back. Don't waster your time and $ like I did...