Billed my insurance for a deep cleaning when they did a regular cleaning... causing a deductible of…read more$50 when cleaning is covered. Need to bill for services performed, not for something they didn't do!

Very disappointed with this practice - my husband was overcharged for a visit July 2020 and we…read morestill haven't received our refund. I have called every couple of weeks and get the run around from their staff every time. Will never use this dental care group again.

Dr. Mueller is amazing. Also listens to my concerns and gives me real answers. The office staff are…read morealways super nice when I call too! They're prices are very reasonable

Great Dentist, Terrible Management…read more I have been a patient of Dr. Mark Hewlett for over 10 years. His clinical work is excellent and has never been the issue. This review is entirely about the office management and the corporate culture that came with Ginger Creek Dental's acquisition of this practice. On 04/11/2025, I was scheduled for a crown procedure. The office told me my insurance had been verified with UnitedHealthcare and instructed me to pay my patient portion, which I did in good faith. A temporary crown was placed. What the office failed to do, and was contractually obligated to do as an in-network provider, was verify my actual eligibility and inform me that my plan was under a waiting period. They did not tell me. They went ahead and did the work anyway. When I returned to have the permanent crown seated, I drove over an hour and missed work. Upon arrival, with zero prior notice, office manager Deanna informed me my insurance would not cover the procedure and demanded $1,257 on the spot. I was turned away with no options, no accountability, and no acknowledgment that the office caused this by failing to verify coverage. A temporary crown lasts only a few weeks. Withholding the permanent crown over a billing dispute their office created left me at risk of leakage, fracture, tooth movement, and infection. This approaches what the ADA defines as patient abandonment, discontinuing treatment without adequate notice or opportunity to obtain care. If harm had resulted, this could have risen to a malpractice claim, and the Illinois Department of Financial and Professional Regulation takes these matters seriously. Deanna's handling was dismissive and unprofessional throughout. She pressured me to immediately schedule the crown after X-rays, directly contradicting Dr. Hewlett's own assessment that the tooth was healthy and not urgent. She failed to verify my insurance, turned me away without notice, and never accepted responsibility. When I raised concerns about the Ginger Creek transition, her response was "there's a reason Ginger Creek acquired this office." After I submitted a stamped formal complaint by mail (since Dr. Hewlett was not being notified of my emails) and initiated a dispute with UnitedHealthcare, the office agreed to a 65% discount on the outstanding balance. However, when I requested written acknowledgment from Deanna that she bore responsibility for the verification failure, she did not deliver, directly resulting in this review. They quietly reduced the bill but refused to put accountability in writing, which also raises concerns under the Illinois Insurance Code's Unfair and Deceptive Acts and Practices Act regarding misleading billing practices and misrepresenting coverage status. Dr. Hewlett is a talented dentist, but since Ginger Creek Dental took over, this office runs on a corporate-first model where the front desk will schedule your appointment, skip their insurance due diligence, and refuse to complete treatment unless you pay in full on the spot, even when the problem is entirely their fault. If you consider this office, verify your own insurance independently. Do not rely on them to do it.

Best dentist ever!!! I moved over an hour away and I still drive back. Mark is so kind and good at…read morehis job.

MY appointment was scheduled for 08:30 A.M. on Thursday April 30, 2026. Dental Hygienist Jessica…read moremet me and took me to exam room 3. She made me comfortable and proceeded to take Xray of my mouth. I told her about food getting stuck on the left side of my mouth between my molar and wisdom tooth. She noticed it in the Xray and took a picture of it to show DDS Lexi. Then she proceeded with my teeth cleaning with sonic scaler, polishing and fluoride treatment. She was able to remove my tarter without causing any pain or discomfort! Consulted with DDS Lexi and we agreed to a filling in two weeks to fix the issue. Treatment was good as usual. Staff is always friendly and helpful.

Love this dentist! Dr. May is personable and thoroughly explains his plan taking your input into…read moreconsideration. His office staff are pleasant and accommodating as well

The best experience you'll ever have at the dentist! It had been a while since I last visited a…read moredentist and Dr. Azar and her staff didn't try to make me feel bad about it. They exhibited great understanding and care, and explained everything to me in easy-to-understand terms. I also had quite a few coffee stains on my teeth and Dr. Azar's dental hygienist put in extra effort to remove all of them! My teeth haven't looked or felt this good in years! Visit Dr. Azar if you are in the downtown St. Louis area. You will not be disappointed!

wonderful office, centrally located, great staff, hardly no waiting time, just what I was looking…read morefor. Dr Azar was very attentive and took the time to really go over all the notes my previous dentist's office sent over and I feel confident I am in good hands. The hygienist I saw was also great, so this place is definitely a thumbs up.