Completely disorganized .. no signage and not well advised .. seemed like I was being ignored and…read moreit is not clear where you stand and why someone else gets picked ahead of you. The lady working there saw me as I could not find the QR code so she said I needed to print my label .. I went to a printer only one free and realized I didn't have my credit card. Went back to car and sat there and found the QR code through Wayfair and stood there and waited over five minutes. Maybe an extra staff member every time I go it's crazy busy today it was at 3:00pm. I ended up leaving and will go djtecy to a fed ex location and I will avoid this store from now on.

My review is zero (O). For Staples computer service. And for a lack of response when I emailed the…read morestore manager, and his supervisors. For this I give Staples executives a minus 10 !!!!! Never, never, never sign up for the "Home Plan" through this store. The service technicians are liars. They did not give me any documentation to support their service, nor any documentation as to what the Home Plan service agreement entails. All I received was a Staples Home Plan store receipt. They (the technicians) did not fix my computer. They did not scan my computer for viruses. They did not clean and update my computer. They only did the cleaning and installed the virus protection after I brought the computer back to the store to voice my concern that nothing had been done. Then they downloaded files to my external hard drive (ehd). That was after I brought everything home, checked the "ehd" and found nothing was on it. It was a blank. I took my computer and external hard drive back to the store. There is more I could share but I have already shared it with the non-responsive management at Staples. I think they may have all died, or left their employment....? After their week long executive conference in Niagara Falls....? All Staples did was sell me a plan for over 270 + $ plan (with tax) for a Norton antivirus program worth less than 30 dollars. Is this fraud? And why did I never receive a response from the store manager, Mark Martinell, nor from his supervisors, Peter Watanabe nor from CEO Rachel Huckle? Great leadership! Not. Ignore your customers, and especially those with legitimate concerns. The only email address that bounced back was from Rachel, and that was only because I typed in the incorrect email address. I re-sent it..... and it did not bounce back the second time. I gave them all 10 days to respond to my email. Never got an acknowledgement. You know where I am.

I was in Canada for business and had to get a bunch of documents sent back home, I knew Staples…read moreoffered this service, so I went in to check and see what they had going on. Super easy to find this place. Number one. It's in the in a shopping center and you can't miss the big red and white sign anywhere so it was no problem getting to the back of the parking lot and finding the front of the store. I love that everything is so easy to read at Staples, it was easy to find copy center and find all of the printers and copiers that also scan and send. I had about 22 documents and needed to go and was able to scan all of them and email them back home without any hassle. I had just finished a very long day at a show, and did not want to really deal with people. So it was nice to just walk in head to a machine, do my business and get out. I'm not saying I don't like people, it's just sometimes I've had enough of them during the day. Every Staples I have encountered. Everyone has been very nice and friendly and this one seemed to be no exception. Although I did have a few nods and smiles from people so I have to assume that they are Canadian, so they will be absolutely wonderful. Bottom line? I will absolutely go to a Staples no matter what part of the country or world I'm from because they can handle all my business needs in one fell swoop.

Today we went to the 620 King Street North, Waterloo Staples location…read moreto purchase a Tablet. We stood there for a long time and not one of the five associates offered to help us. I am not chasing after them. They won't get any business out of us again!