I chose this loan officer specifically because of the strong reviews and because I wanted…read moretransparency on rates and costs. That's not what I got. Early in the process, I was given the clear impression my rate would fall in a certain range. When the actual disclosures arrived near closing, the zero-point rate was substantially higher, nearly a full point above what I'd understood, and the version I received had thousands of dollars in discount points built in that were never discussed with me. When I raised the discrepancy, I was told it was "the market" and given explanations about what online rate averages "really mean." None of that held up when I checked published data myself. To be fair, the file was handled competently and closed on schedule. But I had to push, repeatedly, before I was shown the full range of rate, point, and credit combinations available to me. My advice to anyone shopping here or anywhere: 1. On day one, ask for the full rate sheet in writing: every rate paired with its exact points or lender credit. Not a verbal quote. Email or PDF. 2. Any time someone quotes a rate, ask if it includes points, and how many, and get the answer in writing. 3.Take that written sheet and shop it with at least two other lenders or brokers. If someone won't put pricing on paper, that tells you everything. 4. Never sign a fee disclosure with points you didn't explicitly agree to. You can decline and restructure at the zero-point rate. I did, and it saved me thousands in cash at closing. Good ratings don't mean you can skip the paper trail. Get everything in writing.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.

Had the pleasure of working with Paul and his team. He definitely went above and beyond my…read moreexpectations, got me a great deal, and made my experience as a first time home buyer extremely easy. He was able to get my loan approved after two failed attempts with two other lenders. He's very knowledgeable and guided me every step of the way. I would 100% recommend him.

Yay ! I'm officially a home owner in Salt Lake City !! Couldn't be any happier with this location…read moredowntown! Huge shout out to Paul Hasna with Security National Mortgage! Pauls been working with me for 10 +months , patiently letting me weigh all of my options while I change my mind a million times. I found something and they made it happen, all when I was out of the country 50% of the time. I had the best experience possible ! You think you may have an idea, but you don't. Every loan , every home, is different. Paul was beyond accommodating when answering any questions that came to mind, and helped reassure my decisions. I had no doubts whatsoever that I wasn't getting the best deal possible or they weren't working fully on my behalf. I'm walking into a home with an awesome amount of equity already ! I am extremely great full I chose Security National Mortgage. Being self employed sometimes makes you think you have limited options, it's definitely more work and I appreciate all the time that was put into my situation , finding me the best loans and interest rates possible. I am so happy with my place downtown ! Thank you Paul !!

In June 2026 before purchasing my home, I opted to go with a local lender to help facilitate my…read morepurchase. After a few weeks, I experienced a lack of communication with days on end not knowing what to do next. I often had to call them asking a myriad of questions, so I decided to move on to another lender. I then called Steve Berger with Coastal Capital Funding here in Henderson, Nevada. From the onset Steve explained his strategy and the best course of action to obtain a loan. Not only that, he advised me that I can use another VA loan to purchase my home thus cutting costs and reducing my APR. Something that was never told to me from the previous lender. During the entire process, he and his wife, who work together, assisted me with all the paperwork, they made calls on my behalf, they sent out all forms for me to sign, they advised me at all times on what to expect, both he and his wife made sure that all the paperwork was signed accurately and submitted accordingly. When there was a hiccup or an issue, he immediately got on it to rectify the problem. I was constantly on the phone with him making sure that everything was submitted on a timely basis. He always answered his phone immediately and or returned my call shortly after calling him. My experience with Coastal Capital Funding was flawless. I felt I was a valued customer. I felt he cared and joked about many things while on the phone which made the entire process run smoothly and effortlessly. After closing, I received a gift from Coastal Capital Funding showing me that I wasn't just a number, but now a friend. Thank you Steve and Jocelyn.

We have worked with Steve and his team for almost a decade and it's for good reason. Steve is…read moreprofessional, has excellent customer service, finds the best deals and most importantly, has integrity. We have used Steve for 2 different home mortgages and a Heloc and I would recommend him to anyone. He is also just a great guy and his mailers are funny and enjoyable. We plan on working with Steve and his team for any mortgage needs we may have and I suggest you do the same! 10/10!

I've shopped around for a good mortgage company and a good friend referred (Jason Elleman, great…read morerealtor) us to Darrian Dallas here at Valley View Home loans. Darrian was quick and was able to help us get the pre-approval quick and I was able to open escrow and close very quickly. Moani helped me with a lot of my paper work after we went into escrow and helped close successfully! They both were very efficient, knew their product, and was on top of things and keep great communication! I highly recommend Darrian, Moani and their team to anyone interested in buying a new home or refinancing their current mortgage. I ended up refinancing my investment property with them after the 1st experience went so smoothly and well! Thank you Darrian, Moani, and Team! I look forward to buying my next home with you!

I cannot speak for the entire company but Steven Alzate was wonderful to work with. He answered all…read moreof my questions and he was very prompt with getting back to me. He never made me feel like just a number. He helped the refinancing process be as painless as it can be. Even after the transaction was completed, he checked on me and made sure I was satisfied and had all the loose ends addressed. The other personnel in the company were not as attentive but he made my experience pleasant.

I was contacted by Vincent at Lione Capital while I was looking for a broker to help with the…read morepurchase of my new house. Vincent was highly engaged from the start and worked diligently to get the financing correct. My situation was complicated so it was immeasurably important having someone who was engaged and knowledgeable about the various loan options and processes.

I was contacted by these brothers and at first they were very friendly and seemingly helpful. I…read moreprovided everything needed within one day and was told everything was moving along. The first red flag should have been when they ran credit without giving me a heads up. I was willing to let that go. Disclosures were sent to me twice which I signed. All of a sudden in the middle of the process without any notice there was a slight delay in their communication. I was then told that they were in the middle of changing companies and that's the reason why. When I asked about the changing of companies and why I wasn't notified of this I was told it wasn't going to impact me at all and in fact it was going to be a better process and refi. It was even going to save money. I was told a 3rd set of disclosures weee going to be sent, which never came. Day after day and week after week at this point I was told there would be an appraiser contacting me. Each time this did not come to fruition. Days and days went on and it seemed somewhat strange that the once communicative Charles was now MIA. Eventually I reached him and he told me he was also going to reach out the same day, what a coincidence. At that point he told me that the old and the new company were both now having separate issues. One was with the fha and the property and the other with DTI. I provided what I was told would be very helpful for the type of loan issue and that I would hear back by noon the next day. The first company also ran credit and apparently didn't calculate correctly. So that was another mistake....Guess what, not only did I not hear back the next day, but 4 days later I still had not heard back. I reached out to Vincent with no response. Charles later texted back saying he was sick and that he was sorry but they couldn't meet the required timeframe and that they were doing their best. I let him know this was not how to handle this type of situation thru text and he said he would probably feel better and would contact me the following day which again he did not. At this point I reached out to the supposed new company and I'm waiting to hear back from them. Something is fishy and I will be reporting them to the BBB. I tried multiple times to resolve with them directly and they stopped responding. Maybe Vincent is sick too. Never had an issue such as this in my life. Btw: Lione Capital website is mysteriously not working. Apparently they are between companies, so I was told, and they are now also working with West Capital Lending. Calls left with them were not returned. My property management company told be to beware of them after he talked to them and he was right! Do not work with or trust these brothers. Something is off for sure.

I cannot say enough about the process and communication we experienced with Scott. Larson. His…read moreconfidence, knowledge, and professionalism gave us absolute certainty about moving forward. He understood the hurdles we would face and clearly showed us exactly what they were and how high we would need to jump. It truly was a blessing to work with Scott, and I sincerely hope others have the opportunity to experience just how wonderful he is to work with. We could not be more grateful for his guidance and support throughout the process. Thanks again! Chris and Leela Selvy Stockbridge, GA

Great service! Answered all my questions quickly and took a lot of stress off my shoulder.read more

Zach pushed hard to get me a loan for my recent condo purchase. He is quick in response time, works…read moretirelessly, and has a wonderful moral work ethic. I have been a real estate broker in San Diego for 20 years and have worked with many lenders throughout the years. I would recommend Zach 100%. Thank you Zachary!! I am so happy I chose you and appreciate all your hard work- it was a tough loan and you killed it!

From the owner: I treat your home buying process like it's my own. Quick and informative communication with fast…read moreapproval times to get you into the home of your dreams.

So far Rock on refinance experience. Still waiting on the close date but hopefully we get ther next…read moreweek Ron Simmons

I only have on star because I have to give them one. I wouldn't use this company if it was the only…read moremortgage company available. They're not truthful and when you catch the games they play they just put you on hold and never come back to the phone. ? CC . Ok