Quality of care. Honesty of wait time. S Front staff…read morepoliteness. I left and so did many mothers after waiting hours

Have been a patient at this establishment several times the latest, on 9/25/2021, for a urological…read moreproblem Doctor Moore was on duty 9/25, a superb MD.... professional, compassionate, with a gentle sense of humor...set my mind at rest, explained my ailment, treated me..brilliant man. The team of Nurses and other health care professionals were also superb, nothing was rushed everything was explained. The facility was clean, well organized and functioned in an impeccable manner.

This is the third time I've posted a negative review of Hartford Healthcare…read moreTo be fair, I truly believe that this is the standard operating procedure these days with big corporate healthcare. I had just two doctors for primary care or family medicine my entire life until the last few years. As a boy, I saw Doctor Carl Conrad until I was 19 years of age and then Doctor Kassem Khyberry for 35 plus years. Both were very professional and both were true country doctors who always made time for patients and were able to handle anything that was brought to them. When Dr. Khyberry retired, his patients were forwarded to Hartford Healthcare PCP Dr. Laura Quan who I fast found to be completely the opposite of the type of care I was accustomed to. On one occasion, I was suffering from what was clearly Shingles and called Dr. Quan's office in an effort to either get seen or at least be given a prescription of anti-viral medication to start the process of controlling the pain and severity of the virus. It was a Friday at approximately 1 pm when I called and I was promised a call back by the doctor, by 4:30 pm I hadn't heard from anyone and called back. I was told that the doctor would call before she left. No call ever came. I was forced to go to a walk-in clinic on Saturday who verified my diagnosis and gave me the meds I needed. I was livid, I called back Dr. Quan's office Monday and was told the doctor wasn't available so I drove down in person to demand speaking to the doctor about her lack of interest and to ask why she couldn't at least return my call. I never got the chance so I wrote a review about the experience and looked elsewhere for a new PCP. I found another Doctor/provider in the Yale New Haven group who took care of my needs for two years before also retiring and this forced me to look yet again for a PCP. Hoping to find a new provider closer to my home I found that Hartford Healthcare had a new APRN Danielle Grillo who had excellent reviews and I started seeing her for my needs and those of my elderly mother whom I care for. All went well for a year or so and then the cracks began to appear. Appointments were being rescheduled; at first once in a while then increasing to my most recent experience which had two appointments cancelled and rescheduled inside of on hour on the same day. I asked what was going on because part of my maintenance is to have regular bloodwork for Diabetes and Ms. Grillo requested that the bloodwork be done just before coming in which caused an issue. I had the tests already performed and then the rescheduling pushed the appointment out so far that it was nearly time for the next scheduled blood draw so the information she wanted to be fresh was not and it was a direct function of not having a stable appointment schedule. Again, to be fair Ms. Grillo is a very nice person, thoughtful, great personality and a good listener but recently it seems that the office can't seem to keep her appointments and this is becoming a problem. I'm not sure if its that they are over booking or if they are trying to have providers serve more than one location, either way it shows that patient care is not the first concern and that is not acceptable when one considers the cost of healthcare today. Large corporations have been hijacking small town medical practices absorbing them into a large "Group" claiming this makes healthcare more cost effective available and streamlined and nothing could be further from the truth. Old country doctors have been described by the new corporate order as dinosaurs when in fact, they were far superior to any of the corporate group physicians currently available and if those types of doctors were still available, I would certainly go to one today. Perhaps people should demand better service for healthcare and let it be known to the big corporate entities that they are not serving their patients better, they are simply charging more and doing less.

I walked in yesterday afternoon bent over from pain. This is how my conversation went with the…read morebrunette front desk associate "I need to be seen"" "What for, you're in pain" "Yes my right abdomen really hurts" " let me just tell you, we can look at you but it's not going to do any good, go to an er" "You can't help me? I don't know where an er is" "I guess I can get you a list... here" Continues typing. Useless, didn't show any sympathy or try to be at all nice

the patient care at this hospital is outstanding from the moment you check in. the nurses and and…read moreother staff were the absolute best I've ever experienced In my 72 years on the planet. one of the night shift nurses, Susan, could not have been more patient and kind. one of the other exceptional nurses, Karla, told me that she had never heard Susan raise her voice or become impatient with those under her care. Karla was another exeption nurse with a wonderful sense of humor. Abbey was also exceptional in every way. I wish I could remember every name that made this stay so memorable. I can't say enough about sweet Caesar and Morgan. I didn't know care like this existed anymore. I wish I could recall the name of the lovely woman that came to my bedside and offered daily meal choices. The doctor listened closely to my concerns, the physical therapist . Just the best! all the best to these caregivers and many many thanks!

It was a Monday so with that in mind I try to be somewhat patient. I went in around 5pm. Waiting…read moreroom was packed more than I had ever seen. However it was a slog to get people in and out. Many people were sitting for much longer than we were and still those people were not seen by the time I left. The staff really had no empathy with all those who came up to the window to ask how much longer. More like programmed speech. Some just didn't have any personality at all which made you wonder why they were in the health industry to begin with. I'm not sure if they were short handed but we sat there for three hours til we finally had enough of waiting and just left. Now I've been to this hospital before and normally they are top notch. I would ask them to do a better job for next time.

Had a very good experience. Desk girl was friendly. Only a 10 minute wait and Dr Owen was great.read more

I was a patient at Go Health in Norwich CT on 3/02. I was feeling pretty sick and needed to see…read moresomeone quickly. My experience was painless and easy. The medical assistant (Jeo) was so friendly and calming and the PA (I sadly can't remember her name) was wonderful and explained things to me in a way that was not confusing to my sick brain. I would absolutely recommend this facility to anyone in need of urgent care.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.

Everything was amazing. They put my wife's care in immediate movement. Not one ounce of feeling…read morelike they were rushing. It was precise controlled urgency. I've been in other medical facilities and never witnessed this type of response. I was truly knocked off my feet. The genuine care that was presented through every step every staff member turning my wife over to the next staff member was complete information from one to the other. Took the time to speak and handoff to the next person with controlled urgency. Witnessing all of this was truly comforting for me cause right then I knew she was going to get the best possible care that one establishment could give. So far 17 days and not one little issue with her care. I cannot be more grateful for every staff member starting with the guard at the front entrance all the way to the doctors, maintenance it goes on and on. Thank you all so much for taking such good care of my beautiful wife and giving me a sense of calmness that cannot be bought it is just given and received with a genuine understanding.

My visit to the Middlesex ER was awful. They made me redo xrays that were with me on CD for no…read morereason, then a CT scan. After 5 hours of offering pain medications to me and I having told them every time that I had not eaten that day. They came in wrapped my ankle which was wrapped so tight I removed it. They re wrapped it again then told me to try crutches, I got about 10 feet and asked to get me to the bathroom where I vomited. Then then put a anti nausea pill in my mouth and told me my color was not good. They put me in a wheelchair and wheeled me to the waiting room and left me. They then also billed me for medication I know I did not take. HORRIBLE!!!!!!!

Great staff. The nurses and aides are polite and friendly. OK food. Great houskeeping staff tooread more

on july 28th my son was kidnapped from this hospital and taken into custody to mass dcf ,my family…read morewas stuck in the elevator facility lockdown,were my kids mom just had a c-section,we were escorted out humiliated, in tears my family and i left,fought in boston supreme court,11 months and won changed the law last year jurisdiction violation also violated HIPPA just to find we were innocent as the motion says and believe me im coming for everyone involved legally now that i won this is not a safe environment traumatizing experience

Well too busily always trying to catch up very nice blood lab on premissis 7 yrs of gentle care…read more office people very stressed phone operative systems glitched often Off site offices a better choice Yea bloomfield

Saint Francis Emergency unit was almost comically evil, I threw up like 8 times on the floor and…read morewas ignored, it was only after my mother visited did the nurses (who were taunting other patients along with the security "Tyler from Texas Shut the fuck up", as one of the guards was going through his wallet.) gave me an old-school IV after far too long, I was moved to like room 1, facing some sort of alarm, clock thing on the wall that would chime. I Kept asking for ativan and the nurses joked to each other about me asking for it saying "They needed ativan". Anyways, as I was saying, the chime on the wall was accompined by a call asking for an ambulance in code. It took her asking like 20 times when I was on the verge of passing out for them to transfer me to a place that was like 5 minutes away, Mount Sinai. The EMT girl on the way hit my arm and left a bruise, when I told her I was nauseous she ripped open an alcohol swab and stuck it in my face, acting like I was a know-it-all saying, "Oh I thought you knew this" she then said she was gonna "sit behind me for the rest of the ride" This was an absolute nightmare, my mrn number was 1835555, and when I was admitted I was in crisis. A police officer from the floor underneath the room they locked me in due to covid said he wanted to "Shoot me in the head 5 times" and all the staff heard. The staff then assured me he "got a call" Quality of care was very neglectful, save for one male nurse. The type of care: They Straight up told me they were doing a "rapid taper detox" Off my benzos I had been taking for 5 years. When I told them I know tapering too fast off benzos can cause brain damage and that I knew depression was mostly situational they didn't care. This was April 5th of 2024, There were a few good nurses but they were mainly a male nurse and Julia, everyone from the front desk workers to nurses act like nothing is their job. There needs to be 1000% more accountability in these work settings, other countries aren't like this. Shout-out Matt and Julia. 1 star, I basically did everything myself at one of my weakest times of my life.

1) NEVER SEND anyone over to Harrington Hospital!! Some of the employees were extremely RUDE and…read morethe food was inedible for the most part!! They didn't even do some of the tests on me which they should have. Of course, they found nothing wrong with me except I can't walk. I eventually went to St. Vincent's in Worcester and they found the problem immediately!! I now need 2 surgeries do to severe bilateral obstruction in both my legs!!! What a waste of time and money on MY PART!! That hospital should be turned into Doctors OFFICES ONLY OR TORN DOWN!!!

I had the unfortunate experience of cutting off my fingertip yesterday. The help from Hubbard was…read moreexceptional!