Went in with a pain that was after a vaccine shot my 2nd one boy this shot hurt so I seat for hrs I…read morewent back home to relive pain hot bath to warm the arm then went back to emergency room emergency staff saw I was in pain nurse and crowed their were amazing I was looked at and doctor was trying to figure out what meds for me to take so finally one worked but when they drew blood they saw that may lever was not operating correctly they gave me an IV and they made the IV flush out meds I took earlier so I seat for hrs and they kept me over a night to flush my out good the staff was amazing on the second floor mark who took me to rooms was an amazing gentleman Jackie the nurse was amazing Rayden was amazing Iusko the nurse amazing every single nurse amazing I felt like I was home I wanted to stay but Rayden came over to me real professional he did my release when I first arrived on the floor I met Jackie and Rayden what true professional the both of them were toward me I was speechless Noble I was born there and it felt like home again from the bottom of my heart thank you for making it feel like home the second shift had another pair of true professionals

I decided to give back to the community by volunteering at the Bay state noble and I was treated…read moreunprofessionally when I came to the volunteer application they never highlighted on the volunteer application that you needed to be up to date on vaccines and it took longer then expected and I had everything in one time after that and the COVID vaccine information and the Volunteer coordinator decided to cancel my application when I was all set to start early july. She sent me an unprofessional email saying I'm gonna cancel your application due to the time it took but it's completed and all set I feel I'm being discriminated against .

The staff really seems to care, which makes this place different & better. Never ignored, that's…read morefor sure! They spend a lot of time explaining stuff, and are motivating, which is good. Very hands-on, but also there's a lot of exercise and then home exercises too. Busy sometimes, you can see what other people are working through. Guess it's busy for a reason.

I have gone to other rehabs in Westfield . This was recommended by friends and it has been…read morewonderful . They are on time and do a very thorough job. I have Bernie and he has been fabulous in adding , subtracting and pushing me with out making me realize he is doing that .

I had to take my son to the Pediatric ER. They were amazing. Great with kids. So understanding…read more They admitted my son and we are ending our second night here. They truly made my son feel like a rock star. Thank you to the ER Staff who dealt with a concerned mama. Thank you to EVERYONE here on the 4th floor pediatric unit! The doctors take their time to explain. The nurses come in frequently and always are eager to help, WITH ANYTHING! Always with a smile and ready to communicate and play with the kids. Thank you to the volunteers! Wow. You really know how to get projects started and the kids occupied. And let's never forget the staff who picks up the laundry and handles our food. Just courteous and so warm. Thank you too! Even though we hope to never come back, we are so grateful to have you here if we do. Blessings, your all doing a phenomenal job!

Baystate health sucks due to being located in a high crime area, having poor quality doctors and…read morepoor management. The hospital should be shut down. Office experience is horrible and the staff seem to be on drugs. Care provided is substandard and poor quality.

Holyoke Hospital is my parents preferred hospital. Even though we did wait 7 hours in the ER but I…read moreunderstand. I wish this could reach someone higher up in the hospital. My mom's nurse Alicja provided outstanding, above and beyond care. The way she cared about her and was just so kind. Everyone should follow her example. Thank you from the bottom of my heart.

The ER emergency should improve with better Faster timing it takes too long of waiting.read more

Phenomenal acute care. My husband had a below knee amputation on a Friday, transferred to Bronso on…read moreWednesday, and was home a week and a half later. He is able to ambulatory with a walker and wheelchair and is ready to begin his prosthetic journey 3 weeks post op!

Went there in alternative to baystate in Springfield because of the wait. Sat there for 5 hours ,…read moreafter being seen I left with 0 improvement still in pain, my perscriptions were never even called in or filled to cvs . Didn't prescribe all the things they said they would help with, forgot about me and printing my discharge paperwork and overall felt the lack of care

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

I had another wonderful experience on my colonoscopy with Dr Joanna Sampson today with the rest of…read morethe great team of Mercy hospital ENDOSCOPY unit . Thank you especially to Filipina nurses Chali / Fe and Leah ; nurse Cathy , the very skilled IV male nurse ( forgot his name and anesthesiologist ( forgot his name too)and even Wayne the w/ chair transport staff who took me all the way down to the parking lot . You all made my experience there today so comfortable and smooth / easy.

I am a volunteer driver I take Amish children to the Shriners in Philadelphia Pennsylvania and…read moreSpringfield Massachusetts occasionally Boston these guys are just fantastic the care they give these children at no charge is exceptional they just gave a child I took down there today a stroller that is probably 1500 or more dollars custom made for him I will donate to them at every opportunity and probably put something in my will for them

In honor of National Nurses Week, I hereby nominate Shriners Hospital for Children in Springfield,…read moreMassachusetts and all other Shriner Hospitals for Children - I bestow coveted NURSING STAFF AT SHRINERS ROCKS award! On a personal note, my daughter is a Nurse at the Springfield Shriners. Since her young age of 4 she has wanted to be a Shriners Nurse. A friend of hers was a patient and she accompanied her friend and parent for a well visit and physical therapy. She was awe struck and with the continued influence of our family members in the Nursing field, our daughter made her dream come true in 2018. It's one not the smaller Shriner Facilities, but every one of them is staffed with kind and compassionate caring individuals. Many of whom work part-time due to budgetary constraints being a non-profit, so these professionals need to supplement their incomes by working per-diem at other Healthcare facilities. It's takes a special person to juggle and remain grounded caretakers. Our daughter has shared some very heart warming stories about the patients and their families situation. Each being unique from the other. I wish I could go into further detail, but out of respect of each patient I can't. Please trust me when I say, the Shriners organization in Springfield, Massachusetts works miracles, as does all of their other Hospitals. Happy NATIONAL NURSES WEEK Shriners and all others!

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.