Please RUN from this place as fast as you can. Staff is completely unprofessional and not empathetic. You would think empathy is part of the job? After dropping THOUSANDS of dollars, my family was treated like dirt under this facility's shoe. First, some guy went up to my parents while they were crying in front of my sister's casket to ask them to sign some form. Really? Was that the right time to do that? Also my father asked specifically for my sister to be cremated with many belongings of hers. The facility promised to do that. When we went to pick her up? SOME of her belongings were given to us in a bag. Some of them were cremated with her. They were picking and choosing what they think she should have been cremated with and they don't even know her? And when we asked? Again, they gave an attitude and said "well we can put it in the urn now if you'd like." Like....?!? On top of this, some lady works there with a nose ring. She was completely rude about picking up the flowers we were given DESPITE promising they would take care of it because we wanted to send them off to be made into bracelets/rings/etc. Then to give my family an attitude while we mourn the loss of our sister/daughter? The night of the service I was the last person in the room with my sister, and I asked if anyone would go in there and get her so she wasn't alone and she GIGGLED and said obviously someone would. I have never seen anything like it before. She should be fired. Genuinely, run. This is not the place to send your loved ones if you want to be taken care of and if you want your loved ones taken care of. read more

The death of a loved one is something for which we are never really prepared. There can be so much confusion at a time when a giant wave of grief first shows itself, and we may feel lost, hopeless, and helpless. Many questions arise when we're responsible for making final arrangements, and I'm glad we had Williams-Kampp to guide us along the way. Our father grew up in Wheaton, and the location wasn't too far from the cemetery in West Chicago where he was to be buried next to our mother, so this seemed like the perfect place to have his visitation and funeral service. The fact that our father was visiting my sister in Texas at the time of his death did not make things easier. But Dan Williams was there for us, and he informed us of what to expect. My father passed away in the hospital at 1:36 a.m.--a time when I felt lost and didn't know what to do. Dan was there to answer the phone at two in the morning, and he assured me that he would take care of everything. I can't begin to describe the feeling of relief I felt by those words. I told my siblings, "Everything was going to be okay; they've got us." There were extra steps on the part of the state of Texas in getting my father's remains back home, but Dan took care of everything for us, reassuring us of the progress along the way. The "Dad is back home" text when his plane landed and they had him was comforting. One may often read in Yelp reviews the phrase "I cannot say enough...," and it certainly applies here. Dan was there when we arrived back in Illinois to make our father's final arrangements and services. You hear ghost stories of funeral homes preying on the grief of family members to sell them the most expensive items in their inventory. I went in ready to pounce. But it never happened. There was no showing of the $10k casket. We told Dan about the image we had for our father, and what he showed us was perfect. We were told about a vault being required by state law, "but there's no reason to get the expensive one." These are not the sales people my siblings and I were expecting. They were everything I could have hoped for and more. While I'm in no hurry to use their services again--certainly, none of us are--if anyone finds themselves in need of help making final arrangements for a loved one, this is the place to go. If you're reading this review during a time where you feel lost, turn to Williams-Kampp. You'll be in good hands. I'm sorry for your loss, and may peace find you swiftly. read more

We recently met with Dan Williams to make arrangements for our Mother's funeral. Dan was very thorough, patient and shared his knowledge to guide us through this difficult time. He made sure all of our family members were comfortable with the decisions being made. The entire Williams-Kampp staff was professional, caring and extremely helpful. We could not have been more pleased. Steve Borter read more

I never realized how important a funeral home review could be until I needed to help choose a funeral home. My (step)dad, Pete, passed away just over two weeks ago. When we knew that the time had come to start gathering information and called the usual family funeral home, we were unprepared for the answer that we received. Basically, a prominent businessman had just passed away and during a holiday week, there was no way to get the two day wake-funeral experience that we desired on the days that we desired because of the number of mourners that they expected for this gentleman. My mom looked to me for my thoughts and since the plot was at the Wheaton Cemetery, I started racking my brain for an appropriate choice. I recalled a visit to Williams-Kampp for my best friend's grandmother a couple years ago and suggested we call. I am so glad that we did. From the initial phone call that my mom made and through each & every interaction and countless calls that I made at all hours, Mike, Linda and Tom were amazing! Their after hours phone staff were kind and easy to deal with. Every single person expressed empathy without coming across as phony-bologna. We met with Mike and he was tuned in to what our family expected. Williams-Kampp delivered and exceeded the expectations. When I remembered a small detail mid-morning on the day of the wake and I called, they took care of it without batting an eye. A plus. If you can call it that, Pete looked wonderful! He arrived with a lot of fluid in his tissues and they did a beautiful job on making him look more like he did a few short months ago. They did a marvelous job on his skin tone and his facial expression was very appropriate. It's honestly so weird to be typing these words. I was involved in every aspect for the first time in my life. It was very eye opening to me. My only real complaint is about the industry and not specifically this funeral home. Basically, you need their services and you're usually under a time constraint, so you don't often have the luxury of finding the best deal. For me, seeing the individual costs for some things seems crazy. But, you get what you pay for and overall, we were very pleased. I believe there are three viewing rooms. A, B and C. My mom liked C. They encouraged B. We should have taken their suggestion. C could be a bit noisy during quiet afternoon times from the traffic. The facilities were immaculate. The coffee room/kitchen we used was well-lit and well-stocked. There was plenty of seating, plenty of parking and plenty of staff on hand to attend to our needs. Their staff even helped carry in the food, pop, water, etc that our friends brought for the wake. Every single interaction was made easier because of their thoughtfulness. Sadly, we will be back at some point in the future as we have chosen our new family funeral home. Hopefully, it won't be for decades. I hope you don't need to call them, but if you do, hopefully my notes will give you some peace of mind for making that first call. Call anytime. They will promptly call you back and take care of your family with care from start to finish. read more

Williams-Kampp Funeral Home - One of the refreshment areas - Funeral Services & Cemeteries Near Me - Wheaton, Illinois

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My Dad passed at the age of 90. I had not seen Dad since March 2020, due to the COVID shut down. Dad was admitted into the hospital in May with a UTI and also tested positive for COVID. Sadly, Dad passed after eleven days in the hospital. My family and I met with the funeral director, Daniel Williams, at Williams-Kampp and was told that he could not embalm Dad. He proceeded with this deception and informed me that he was instructed by the CDC not to embalm individuals with COVID. Little information is known about the disease and what effect opening the body would have on anyone exposed to the remains. And of course, I had no reasons to doubt him. After all, he was in the business of handling the deceased. Although in the recesses of my mind, this all seemed strange, I dried my tears and moved on. The idea of Dad not being embalmed meant that I might not see him again. This was devastating to me and the family. I asked Mr Williams if I could see Dad when the body came in from the hospital. I offered to keep my distance and wear a mask. He still said no. I made a final request two days before the funeral to view the body and his reply was, it wasn't a good idea, since Dad had not been embalmed. Sadly, we had a funeral for Dad with a closed casket. We were not allowed to have a visitation within the perimeters set up for COVID deaths. We were robbed of that final right, by Williams-Kampp. I will never have that last look at my Dad. A week after the funeral, I contacted the CDC, Illinois Department of Public Health and the DuPage County Health department for clarification of this madness. Each organization reported that there are no restrictions with regard to embalming issued by either of them. The DuPage County Health department indicated that COVID bodies can be embalmed as long as the proper protective equipment is worn. They further stated that there is no danger in having a visitation or funeral with an open casket. I trusted a business that has been in the community for many years. A business that has provided service to other members of my family, for many years. A business whose owners have carried on for the founder of the business, for many years. All of these are positive qualities that you should look for when you select a company to do business with. As a result of my negative experience with Williams-Kampp, I can no longer measure the value of a company using the above listed standards. This heartache will be with me for many years! read more

I cannot say enough positive things about the folks who work here. They made a very tough time very easy for our family. I am eternally grateful. read more

Death is never easy, and it brings out the worst sides of people that you never knew you would see. Amidst all of the family drama, I was concerned that my uncles would not have the pendants I bought filled with my Grandma's cremains for myself and my son. Instead of dealing with my shady uncle, I worked directly with Arthur at Williams-Kampp who received the proper authorization to fill and return our pendants directly to me. I appreciate his understanding and kind nature. In a time when the world is such a confusing place and I feel so lost, Arthur brought peace and comfort, which I deeply appreciate. read more

First I feel the need to say that Mike S. was wonderful and considerate in helping my brother-in-law, husband and I in the arrangements for my sister-in-law who had passed away after a long illness. Per her wishes, we opted for cremation. Again, Mike was helpful in selecting the urn, etc. and always available for any questions that we had. It was only today when we were told we could pick up the urn that the experience went downhill. Fast. At an extremely difficult time after the loss of a loved one, feelings run high. Our expectation was that we would receive the cremains and other materials in the same courteous, professional and dignified manner that Mike S. had shown in all dealings previously. That couldn't have been further from the case. We entered the lobby and met the woman funeral director whom we never previously met (and she didn't provide her name). Instead of being greeted with condolences and shown to an office or private area to conduct the business of picking up the cremains of or cherished loved one, we were told to wait in the lobby (seating choice of two plush side chairs or a sofa plus an ornate desk). She proceeded to hurriedly bring the urn, death certificates, burial paperwork and prayer cards to the desk and quickly run through each of the elements. There was no box for the urn but a bag was produced when asked. And we had to request an envelope for the death certificates or they would have been loose. We had to ask for the desk to be cleared so we could write the not insignificant check for their services. Frankly it felt like we were bothering her and she was in a hurry to usher us out the door. We were in shock and felt even worse than we did about the task of picking up our loved one. Perhaps it's that the woman funeral director (or anyone?) at Williams-Kampp is only interested in those families who spend thousands of dollars on their other services. They had the chance of really winning some good reviews but what happened today has made us feel like they only care about money and not the families of loved ones who have passed away. read more

During our very difficult and emotional time, Williams-Kampp and their staff was second to none. They were very agile and accommodated all our wishes and last second changes. Arthur was our primary assistant through the entire process and he was the Best. My sisters and I cannot thank him enough. He was there for our every need, educated us through the entire experience and never once tried to up sell us or try to negatively influence us. I was very impressed that Arthur would always answer his phone when my sisters or I would call. We were very great-full for their understanding and ability to accommodate all our last minute changes. The entire staff made sure to take care of everything, so we could focus on our departed love one, family and friends. Thank You! read more

My mom, at age 82 passed away this past Friday. Fortunately for her three daughters she had her entire funeral planned already, we had her personal notes to guide us with her arrangements. She specifically wanted her visitation at Williams-Kampp Funeral Home in Wheaton. This is where she said goodbye to my dad 27 years ago. We met with Tom William's this past Saturday afternoon for hours. He was so supportive and kind. He helped guide us in our selections and was so honest with his suggestions. We could not have planned a better tribute to my mom without his expertise! The room we selected was beautiful, we loved the wallpaper, location to the coffee room, the brightness, and the size. It was perfect for our large group of family and friends. The entire funeral home was beautifully decorated and felt warm and welcoming. My mom had specific instructions for her funeral program, Tom suggested we contact Alphagraphics in downtown Wheaton for assistance. We met with Barbara and she helped us to design the most beautiful program any one has ever seen at a funeral mass. My mom would have been so pleased, I'm only sorry she never got to see it. They even delivered them all to the funeral home for us. I will always remember the day of my mom's wake. The immediate family all assembled at the funeral home an hour before the visitation. My sisters and I were the first to go into the parlor to see my mom. When Tom opened the doors to the room it was breath taking. There she was in the elegant coffin we selected surrounded by the most amazing flowers ever. I was overwhelmed by how many friends and family members sent arrangements. The spray of flowers on her coffin was gorgeous and my mom looked absolutely beautiful and at peace. Her hair, makeup, and outfit perfect. I had almost the same feeling I had 20 years ago on my wedding day when I first entered my wedding reception, in awe at how beautiful the room looked. The staff the night of the visitation were experts. They made sure we had everything we needed, and gave us reminders to hydrate and eat. The morning of the funeral, again we met at William's. Tom helped organize our pall bearers (Nana's 7 grandchildren) and we pinned their yellow rose boutonnieres on. (also in my mom's plans) The procession to St. Joseph's was impressive. At the church, the staff from William's helped direct the pall bearers and our families. They even called the restaurant to give them the approximate count and arrival time for our luncheon. The last two days could not have been a better tribute to my mom without the support, guidance, and understanding of Tom William's and all of the staff at Williams-Kampp Funeral Home. My mom was right in choosing William's as her funeral home. read more

My experience at Williams-Kampp funeral home in Wheaton made a difficult time seem almost painless. My Mom picked them out before her passing. We were treated with dignity, kindness and compassion. They were understanding and patient as I worked through all my confusion. They went above and beyond. They cared for my Mom as if she were their Mom. I am grateful for this and all staff were great. Dennis was a big help and support. He went through every detail all the way through the whole process. His eye for care was clearly obvious to me and my family. I highly recommend Williams-Kampp. read more

Our family was struck by an unexpected tragedy and we had no idea what funeral home to use or what to do. We were so lucky we chose Willams Kampp. The prices were very reasonable, comparably speaking. They do not steer you to the highest priced items or charge you for things you don't need and even the flower prices seemed reasonable. I can not say enough about how wonderful Dan was, he made this terrible time so much easier for us. He was so kind, concerned, and helpful, it was amazing. It felt more like working with a good friend to plan this funeral and I felt like my family member was receiving the best care possible. Truely exceptional service! read more

The experience we had with Williams Kampp was fantastic. They handled everything for our family. They made this time so much easier with their knowledge and compassion. read more

This funeral home is only concerned with making money, lots of money. They charged my grieving father $600 per hour (minimum of 3 hours and only accepts cash or check) to simply use one of their rooms. The price includes nothing, no service, no flowers, nothing. There was not even a coffin, just a grieving family and their son's ashes.This place should be ashamed of themselves. It is absolutely disgusting that they charge so much and yet care so little. Avoid this place. read more

My parents gave us the best gift ever and were able to do so thanks to Williams-Kampp Funeral Home. They had all of their final arrangements planned for us, their children, so we didn't have to make decisions at a difficult time. When my mom died, everyone we encountered at Williams-Kampp provided us with comfort and professionalism. The office pulled my parents' file and went through each each step Mom had planned and had all of her selections from flower preferences to readings and songs. There would have been so many decisions to make, it would have been overwhelming. Everything flowed smoothly, the room was beautiful and we were able to just "be there" for each other. Mom looked lovely and peaceful. Thank you for your attention to every detail. read more

My Uncle passed away last week and his immedaite family decided on using the service of Williams-Kamp. On the evening of the wake, the woman funeral director was very insensitive and harsh in actually chasing people out of the room where my uncle was, at 5 minutes after the closing time of 8pm. She had a very curt tone of voice and did not let anyone other than the very immwediate family go up to the casket. We were all told to exit immediately and she shut the doors behind us very quickly. When we remarked to the lady about her insensitivity she bacame argumentative; we did not expect that at all. Yes, we were wrong, we stayed 5 minutes after, but she could have told us at 15 minutes before 8pm that they would be closing and ask us to wrap things up. Then everything would have ended at 8pm exactly instead of 8:15pm. There was no such warning. The woman undertaker had no flexibility and in the end we think she was extremely rude. I suggest going elsewhere because this time is stressful enough without having to deal with bad service. read more