This was one of my mom's favorite shops growing up, so it's a nostalgic place for me. This one is located in Short Pump mall, and while it looks small, it packs a lot of great items inside! You can find a lot of high quality kitchen supplies here. They also offer classes if you're into that. There is a mix of kitchen appliances, supplies, and even consumables. The people who work here are sweet and helpful. My fiancé and I recently came here to browse items we want for our wedding registry. Things are a bit on the pricier side, but a lot of it is quality stuff. read more

Williams-Sonoma - Bridgerton drinks - Specialty Food Near Me - Richmond, Virginia

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The store is always so fresh and inviting. The clearance is located in the back of the store. Lots of coffee machine choices. Also if you're into Stanley they have them too. read more

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In addition to the super selection of things from appliances, various food ingredients, and dishware, this store has the most friendly, customer-oriented, and professional staff I have met. Its staff doesn't turnover much, so I get to see the same smiling faces and knowledge employees all of the time. I really love the prepared food samples they make for seasonal events, such as Thanksgiving. It is a well stocked and clean store that has about everything! read more

DO NOT TRUST WILLIAM SONOMA ONLINE REVIEWS. The following review was written and rejected by Williams Sonoma. No wonder the reveiws online seem so positive. The Breville Compact Wave Soft Close Microwave is attractive, but that is it. Heating a frozen dinner was awful; at least a 50% longer than directions. A dinner plate won't fit in the oven. 900 watts is not very powerful for a microwave that costs $200. Overpriced and under performing. read more

Don't not order off their website. Tried to order a knife it was on back order but did not get an email until after I ordered the item and the money was on hold in my account been over two weeks no updates. I basically had to call in and cancel my order. Just a waste of time. read more

I am a HUGE fan of Williams Sonoma... I have been going to them since I found them in Pasadena back in the 1980s. They are a First Class place to buy what you need for your Kitchen. Each year they just keep getting better with the new items they bring out. Most of all, I have bought many items from them, and if something goes wrong, they will take care of it. I bought a Coffee Grinder and this morning, the ON/OFF button broke and I called them. They said to bring it in and we will take care of it. They do not sell this particular item any longer but they had it ONLINE. So, they exchanged it. The item will be sent to me by UPS and even though I will have to pay for shipping.... I did not mind. There was NO questions asked even though it was discontinued in the store itself. This is what I like about a First Class Business. A great place to go and if you like cooking, baking or just like neat appliances and gadgets in your Kitchen... this is the place to go.... Also, a great place to shop for a special gift for someone.... Who does not like stuff for your kitchen.... If you see me there... do not be alarmed.... I love just browsing this store... it is my #1 Store to visit when I go to Short Pump Mall. read more

Went to the store last weekend looking for a tablecloth and found one I thought might work. The gentleman was very nice, however he NEVER mentioned it would be a final sale. If he had mentioned this, I wouldn't have purchased. It was clear I had a physical disability as I was using a cane and not one associate offered to help me find my way, or open the very heavy door leaving, and there were more workers than customers. When my husband went back to return the item, the manager said it was a "final sale" and there was "nothing" she could do. Not even a store credit. Really? Final sales should be clearly marked and clearly STATED at the register. So many companies handle customer service exceedingly better. A little empathy goes a long way. This used to be a favorite shop- no longer. A little customer service could have made a tremendous difference. Hope they feel the $45 was worth losing a customer for life. So many other choices out there! Think twice before spending your money here. Macy's, Crate and Barrel, Sur La Table, Pottery Barn are all far better options. After looking into the company and other reviews at Consumer Affairs and Glassdoor it isn't all that shocking that my experience was less than stellar. Customer service isn't Williams and Sonoma's strength. read more

Super fun being ignored with and not even spoken to when you walk into the store as FOUR employees stay huddled by the desk chatting away like they were in an exclusive club. Not so much as a glance or a "can I help you". In fact, I finally asked if I could get some help and one person sloughed off to get it for me and knocked about 5 things over in a rush to get the annoying task of helping me over with so she could get back to her huddle. I was unimpressed but being in customer service thought, "they just must not be on their game today- it happens". But when a white middle-aged lady walked in with name brand clothing on they rushed over to greet her with eager enthusiasm. Unreal. I suppose you should only visit this store if your not a minority and if you wear name brand clothing. Then you'll be treated wonderfully. read more

Love this place. This is a small location. I love how the ladies are always pleasant and remember us when we come in. The face mask Nazis are getting annoying g which makes me want to shift my business to online. Less of a headache and I don't need to wear that stupid mask. read more

No help = not worth the trip. I went to Williams-Sonoma looking for a coffee grinder and couldn't find any on the floor. I waited for the only 2 associates in the store to stop their conversation and texting before asking if they had any available. I was told that they were at the front of the store and I asked for assistance in locating it because I couldn't find any when I previously looked. After receiving an eye-roll and interpreting the annoyed look the associates exchanged, one said to follow her to the front of the store where she pointed in a general direction before speed walking to the back of the store again where her colleague resided. I had questions regarding the 2 different options but decided I would take my business elsewhere before inconveniencing them with another interruption in their conversation. Luckily for me, Crate & Barrel was a short walk away and the associates there were more than happy to help me with my inquiries. I bought a coffee grinder from Crate & Barrel and left with so much happiness due to my cheaper and better quality product that it made it even more satisfying not following through with Williams-Sonoma. read more

I just find it really interesting how I walked in this store with my girlfriend (looking for a cheese cloth to make nut milk because apparently this is who we are now) and all four employees glanced at us once and completely ignored us. Granted I had on a grey north face, vans, and jeans and looked pretty casual but the last time I checked my money was still green. We were clearly looking for something within the store and were discussing what we were looking for. When we finally approached one employee they looked as though we were being a complete nuisance and annoyingly pointed out the item. As we were leaving, an older white lady wearing a nice sweater and flats was looking at one of the displays. The employees immediately rushed over to help her I suppose since her outfit was nicer and she was white. It's really terrible how much customers are judged before they even attempt to spend money here. I have spent hundreds of dollars here in the past but they have gotten the last of my money. read more

I'm addicted, and Diane & her team are my suppliers. I love going into W-S every time I visit Short Pump (the outdoor far west end mall in Richmond, VA). Yeah, the prices can be crazy - but the sales are FANTASTIC, and the service is top notch. The staff members always seem genuine, friendly and engaged with customers. Good help is hard to find, maybe because they're all working right here! The store has everything, and the staff are willing to search for anything you need that they don't have in-store, even if it means finding it somewhere other than W-S. Thanks for giving me a dégustation de espresso whenever I ask for it, thanks for all of the yummy samples you guys cook up, and double thanks for letting me know about the set of copper cookware that was discount 50%. read more

Came in for a wedding register purchase and boy is this place pricy but beautiful. Its also not a huge store by any means. But the staff was friendly, got us a new, non display pab from the back and wrapped the gift up us in a box and paper. Even popped it in a reusable tote bag. I cant wait to take it to the wedding! 4 stars because i couldn't tell what was on sale or not. Signage was not good. Not much room to move about. But service was excellent. read more

This is the ABSOLUTE WORST company to use for online shopping. Their customer service dept. is nothing but nice lip service. They lie to you, put you on hold for long periods of time pretending to make you believe they are trying to help you and come back on the phone and lie lie lie. They claim to have no ability to contact their vendors to get an update as to why your order didn't ship. What?? No contact? That is impossible and another lie. I will never ever order anything from this company again. My friend go no present from me this Christmas and I ordered it on the 13th of December in plenty of time to be delivered. All I get is lies -- This company is awful read more

The employees are just amazing! They really took the time to help me find the perfect gift and even wrapped it for me. They are reliable. The store is very organized! read more

I would HIGHLY recommend couples who are picking registry places to NOT registry at Williams-Sonoma. I received a bridal shower gift from a relative that lives out of town (a mixer) and I decided I wanted to exchange it for something different. I took the mixer to the Short Pump Towne Center location expecting to get a store credit for the mixer. THAT WAS NOT THE CASE. I found out that if any items on your wedding registry go on sale, you are unable to return or receive a store credit. (My mixer became a sale item). IT WAS COMPLETELY OUTRAGEOUS! Then I requested my registry be taken off the website, because I did not want my guest purchasing another item from Williams-Sonoma. The manager (Amy) stated that they were unable to do that and I need to do that from home. She lied. She just wanted me out the store. I cannot take the registry down from home. At this point, I know she could have taken it down, but she did not want to lose sales. I have contact Customer Service to have my registry removed and to express the dissatisfaction that this store has given me. I expected, since they market themselves as an upscale cooking store, to have better quality of service and my customer satisfaction. Keep away from Williams-Sonoma. read more