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    Willies World Cycling

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    Tucson Bicycle Tours - Trek Domane Ultegra 11-28

    Tucson Bicycle Tours

    1.9(36 reviews)
    6.0 miRincon Heights

    Reserved an aluminum road bike online. Thought this was an actual bike shop... not. Received text…read moreto a self-serve storage unit to pickup the bike I reserved. No parking in storage area, only park at nearby restaurant. There was two bikes of the correct size. You need to know a bit about bike maintenance to continue. I added my own pedals for the first test ride. A pedal wrench and assorted paired pedals were located inside the roll up door's storage unit, along with tire pump, and assorted sized helmets plus disinfecting spray. First bike did not shift into small ring at all. Second bike had worn, dry rot front tire side tread with broken side strands. I used bike for three days on nearby paved trail rides. There was extra tube, levers, and CO2 in rear pack. I also brought along my patch kit and pump, just in case. Cleaned up and lubed chain, set up bike back at the Airbnb. I noticed right shifter cable was frayed upon closer inspection, but it did shift okay in the flat parking lot under no stress. There was no way to adjust seat height, thus I tilted handlebars slightly upward with my own packtool to make do. Riding hills on day two in Saguaro National Park the right shifter cable was definitely punk, requiring patience to shift. Press lever and nothing, nothing, nothing, shift. I suspect cable is frying inside the hood, but didn't inspect. It's going to be a problem for next guest, IF the bike doesn't get service. All issues immediately were reported via text a couple times plus images sent. I was offered to swap out for another unknown bike back at self-serve storage unit, but didn't wish to waste my time driving back and forth, setting up yet another bike versus riding with my friends. So, if you know a thing or two about bikes, the rental was okay, as you did not have to deal with waiting for a person to do the work. Also helped my friend get her bike ready the another day by adding pedals, cleaning the chain, pumping up tires, plus finding and adding an inner tube to her seat pack before we left storage. Really unsure how often these rentals are serviced and check. Not sure what the tip jar was for either, lol! I give a 3 of 5 as price was okay, the person did respond via text, and bike didn't totally fail, BUT I'm also a do-it-yourself-er on vacation!

    Do not get a bicycle from this place. Pickup is incredibly sketchy and complicated. The bike we…read morerented from here is garbage. My partner needed to take his bike for a tune up, so we stopped by a shop. I asked if they could help me adjust my seat. They took one look at where the bike was from and immediately said that this place is garbage. No bike shops work with Tucson Bike Rentals. They said they consistently send out garbage bikes and people get hurt on them. They offered to look over my bike. 20 min later, they were still running a safety check. The wrong derailleur was on it. Something was messed up with the wheels. We decided to find a bike elsewhere and to try to get our money back from this place. It's not a safe bike or bike rental company. Also! There's no way to communicate with the company other than via text message. They say not to call.

    Photos
    Tucson Bicycle Tours - Dry rot, broken Kevlar threads on continental tire sidewalls. Response: normal wear and tear.

    Dry rot, broken Kevlar threads on continental tire sidewalls. Response: normal wear and tear.

    Tucson Bicycle Tours - Worn continental tire that I would replace before speeding downhill, just saying

    Worn continental tire that I would replace before speeding downhill, just saying

    Tucson Bicycle Tours - 54 Trek frame at lowest height

    See all

    54 Trek frame at lowest height

    Willies World Cycling - biketours - Updated June 2026

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