Professional effective and strategic partner, a hard to find commodity these days exists within…read moreyour reach. One of the best decisions we made decades ago !!

I wouldn't recommend this company as I contacted them with an issue several months ago. I uploaded…read moremy information and waited. I called and left messages for Eric to contact me. What a mess.

Jake was great to work with in getting my new coverage in a totally new state. He contacted me…read morequickly, answered every question I had, and was very personable. I've only ever had renters insurance with State Farm, and I have no plans on changing that anytime soon. If you are searching for any type of insurance coverage, I definitely recommend reaching out to Jake!

Am updating due to three issues. (1) SF changing my policy payment amount without notifying me in…read moreadvance and without requesting my approval of same. I called my SF contact, Elijah Neal (who, by the way offers really good customer service - he has a calm demeanour, even when I get heated my frustration w/SF, he tries his best to find out what's going on with my account & he has never rushed me off the phone - kudos to Elijah). He explained to me that due to the corona virus, SF was offering its customers the option to pay a reduced monthly amount. Then they would add the remaining balance due to a subsequent payment. OK, (a) I didn't request this, (b) SF did not send to me an email nor call me to advise of same, and (c) I am not interested in the reduced payment and subsequent future higher payment. After being on the phone with Elijah for over an hour, he was able to figure out how SF (maybe corporate headquarters) could remedy this for me. (2) On two separate occasions, SF has sent emails indicating "payment past due" when this has not been the case. My payments are due 28 of each month and my account was already paid on time. Got me wondering if these emails are auto generated (have discussed with Elijah). (3) This ties in directly to item (2) above. The foot of said email includes (the head guy) Jake Fulkerson's contact information and there's a link indicating "reply to me." I did so to inquire why the email was sent to me when I'd indeed paid on time. Jason McElroy (the manager at the same office with Elijah) replied. Note: my few interactions with Jason have also been pleasant (customer service from both Elijah and Jason are "thumbs up"). What I fail to understand is why Jake couldn't take the time to figure out what was behind the email and follow up with me directly. I mean, really, what's the point of having an email signature block read "reply to me" if the person is just going to assign his staff to address it? I've been transparent with Elijah and have discussed with him my disappointment with SF. In my search for a viable alternative, I've come up short. GEICO is considerably more expensive (and the CSR I spoke with over the phone was less than cordial). Still, I'm going to re-visit my options. To summarize, SF corporate (or whatever area handles the auto generated emails) & the head guy, Jake both get a rating of 3 while Elijah & Jason score much higher at 4.5...I'm shopping around again.

Gratitude to Mr. Equan and Ms. King, your friendliness, great service, professionalism and patience…read morewith me meant alot. Keep up the great work

Tressa could not have been more pleasant or helpful! What a pleasure dealing with positive…read morecustomer service!

My wife retired two weeks ago and the time had come for her to make a decision as how to invest her…read more401k. We have trusted this branch of Edward Jones with Mr. Mason Standridge for several years now. He has produced some amazing investment results for us. Naturally we decided to continue to trust him. He puts the interest of his clients first. A lot of investors complain that the Edward Jones group is expensive to use. Try investing on your own like I once did if you would like to see what expensive really looks like! Going with Edward Jones turned our financial ship around with Mr. Standridge at the helm. I recommend them highly. They are terrific at making sure that you are seeing excellent results.

I am very disappointed with the client care here. In my dealings with them for a car that had been…read morein an accident, and most importantly for a house insurance damage claim, our concerns were disregarded by their adjusters and then not addressed by their agents. I would only use them as a last resort. When I needed a "good neighbor", this State Farm agency most certainly wasn't "there".

ABSOLUTELY HORRIBLE! STAY AWAY!! He was absolutely terrible…read moreat his job! He completely messed my insurance up TWICE and made it an absolute nightmare to get back set up, he was overall a jerk and treated us terribly WOULD NEVER RECOMMEND!!

knowledgeable agents and staff, always available to help or answer questions. 10/10 recommend!read more

Very helpful and easy to work with. Appreciate all their help and transparency! Highly recommend as…read morean insurance company

Last year was the first time we chose to work with a professional to prepare our taxes, and we…read moredecided to trust Mark with the process. From the very beginning, he was extremely polite, professional, and thorough. He took the time to clearly explain everything we needed to provide and made sure we understood each step of the process, which made what can often be a stressful experience feel very straightforward and manageable. Because of the excellent service we received, returning to Mark this year was an easy decision. Once again, he and his team have been incredibly helpful, responsive, and attentive to detail. They consistently demonstrate professionalism and genuine care for their clients. We truly appreciate the support Mark and his team have provided over the past two tax seasons for us and our family, and we look forward to continuing to work with them in the future.

The most unprofessional business I have ever dealt with. Dropped tax paperwork off on Feb 22, 2022…read more On 3/29 I sent him an email inquiring about my taxes and he acknowledged "I've had it awhile" and stated that it was on his weekend list and he would get back with me. On 4/4 I reached back out to see if he had any questions and I never received a response. On 4/8 I reached back out and he responded with " I will put my hands on the return today and let you know what I need." Once again, I didn't hear anything so on 4/11 I sent the following email: Hello Mr. Dalton, I apologize for bothering you; however, you haven't followed through with your last 2 emails. On 3/29 you stated you would work on our taxes over the weekend and get back with me. Then on 4/8 you stated you were going to put your hands on it that day and get back with me. I empathize with how busy you are especially this time of year, but perhaps you shouldn't take on so many clients if you are unable to follow through on your word. My family will be heading out of town on Friday and will not return until 4/23. We absolutely do not want to file an extension on our taxes. We would greatly appreciate your attention to our taxes so that they may be mailed to the IRS before we leave Friday, 4/15. Sincerely, Rebekah Brooks And his response: Good morning. You are correct. Unfortunately, it is very difficult to plan for staff shortages and other things that happen during the tax year. NO ONE works harder than we do. Folks that don't work in this business don't understand the rigors of tax season, as you have no reason to. As far as your advice to "not take so many clients", that is one way I keep costs down. I did not anticipate being 2 accountants down this year. Your partnership has been extended. And I have reviewed it since we spoke. It was done in a manner different than I like to do things, as we talked about during our meeting. Many firms take the information that you provide, right or wrong, and put it on a tax return. I don't operate that way. I believe that I am paid to look at things from an accountants standpoint. This does slow down the process some, but my clients pay me to get things right, and I respect that trust. I have to make decisions, during the course of tax season, to spend a lot of time on one return or to use that time preparing other returns. Unfortunately, I don't have the time or manpower to focus on fixing and preparing a corporate or partnership return during this busy time. Your personal return is complete to the point of adding the info from the partnership I have also learned during my career that once a client is unhappy, there is little chance of correcting that. I will be more than happy to file an extension for your personal return today and you can pick up your documents and find someone that suits your need better. If you want me to file the extension, please respond accordingly to this email. I have put all the documents that you dropped off at our front desk. My sincere apologies for the inconveniences I have caused. In HIS name, J. Mark Dalton One would think that he could have let us know 6 weeks ago that he was not going to be able to prepare our taxes instead of one week before filing is due. So take it for what it's worth, but I would recommend finding someone else to save yourself a huge headache.

Rodney was my All State agent for a while until I got into an accident and switched my insurance…read morecompany. He initially gave me pretty good deal on my auto policy and he was always upfront about what coverage I need versus what he recommend and good for me. He was always precise an persistent on his work so I would defiantly recommend him for anyone looking to switch to all state. I would say give him a call and he will try to get you a great deal on any insurance.