Very disappointed had an appointment scheduled weeks in advance for Valentine's Day and they call me the day before the appointment to cancel because they would be understaffed and that would be fine if they were to compensate me except the best they were willing to do is reschedule me for almost a week later read more

I have been getting my hair done here since they opened. It's a Wonderful atmosphere and they specialize in organic products and treatments. All of the services are fantastic. My hair always looks great!! read more

I visited Willow for the first time today. I had booked a 90 minute massage with Rachael. She gave a great massage, but I did not get the full 90 minutes that I paid for. I arrived 20 minutes early to fill out the forms and was still waiting in the lobby 7 minutes into my scheduled appointment. She took me back to the room where I got undressed and settled on the table and waited another 4 or 5 minutes for her to return. I was her last appointment before lunch, but she still cut the massage short another 5 minutes. I was paid and out the door before my time was even up. So basically I got a 70 minute massage, but paid for 90. I told the girl at the front counter and all she said was oh, well she is normally spot on. I don't think I will go back which is a bummer since I need a new hair salon and thought I might go there for services. read more

I am usually not one to write reviews but this visit to Willow organic spa cannot go without. This was by far the worst and longest (3 hrs!) hair color/cut salon visit I have had in my entire life. The visit here left me hating my hair and in tears. I was seen by Kristen and we initially discussed the hair color that I wanted (blonde balayage) I brought a picture too and specified that I wanted blonde pieces to frame my face. I also wanted some stubborn grays covered on the crown of my head, so she suggested a base color to color the grays and to proceed with the blonde balyage after that. The base color was chosen to match my original color at crown of head, it went on very dark, much darker than my base color. Kristen then proceeded to use the base color at the front of my scalp, and in the back of my scalp!? there was dye all over my skin that was left there and not even wiped off, which has my skin stained as I write this. I am often too passive to say anything once it has been done, this was my first problem. Kristen then proceeded to balayage my hair, the foil was everywhere, in a haphazard manner and the process took forever!! It was torturous! While I was waiting and waiting and waiting for my color to process, Kristen proceeded to cut a male customer's hair in between as he was a customer of hers earlier in the day and he came back to have his hair fixed!? As my color was being washed out, she shampooed my hair three times!, by that time I was at my wits end with how long EVERYTHING was taking. As I saw the end result after shampoo I was completely dismayed to see that it was too dark, much darker then what I came in with. Kristen then stated that I could come back in a few weeks as to "Attain blonde is a process." The ends and a piece in the front were slightly blonde but the crown, front, and back of my head were darker than when I initially came in. The blonde that she used as it dried has a greenish tinge to it and still does. It looks terrible. As I was leaving, I dealt with Samantha, the receptionist and I stated that I wanted to talk to the manager, she said that "She was it." She seemed aloof, curt, unwilling to listen to me, and kept prompting me to pay the cost of services (150.00+ tip). I then asked to talk to the owner of the salon and she said that she was out of town. She had stated that I could have my hair done with some blond highlights for free within the week, but we are going out of town for two weeks. My husband then went in to the salon after I ,as he saw how upset I was and asked to speak with the manager. Samantha told my husband that "The manager was on lunch break." Samantha then proceeded to give my husband the owners business cards. I can't tell you how awful and upsetting this visit was. I am on the verge of shaving my head as I am so unhappy with it. I want a full refund and want to ensure that this never happens to anyone who may be thinking of visiting this establishment. I was better off with my gray hair, fading color, and $170 more in my wallet. I wish I could go back in time. read more

I had a great experience here! It was my first time going there, but I plan on going back! Sarah is great! I recommend her! She cut my hair and I loved it! I was nervous about cutting it short, but she did a great job! Plus, I love that they use natural ingredients! So happy with my choice to go there! Great environment!!! read more

I have naturally curly hair and have been hunting for a new stylist for about two years. I purchased a Groupon for a hair cut/conditioning treatment/style and ended up seeing Sarah. She did such a great job with my cut that I immediately booked a color appointment with her for the next week, and once again she did an amazing job! I love the fact that they are an Aveda salon, since Aveda does not test on animals. Will absolutely be going back! read more

Miriam is amazing. She gives a wonderful scalp massage before a hair cut. She also gives advice on what will look good on you. She's very thorough, detailed oriented and personable. Love the salon. It is clean and they always get me in for an appointment, even if it's the next day. read more

I have had three facials with Yvonne so far. She has been in skin care for over 30 years and it shows! Very clean, very relaxing, and my skin has been visibly clearer and healthier even weeks/months later. I also love the products she uses. Highly recommend. read more

Found the business on Groupon, looked like a good deal so I called to inquire about services for my hair. The female I spoke with booked my appointment for Saturday at 10am no problem. I arrived at 10am Saturday to a chaotic situation. The staff did not have my appointment, no problem mistakes happen. They then repeatedly asked me my name (3-4 different people) and I had to explain myself several times. That was also annoying. But the final straw was that they did not have enough staff to take me. I had another errand to run so said I would do that and come back. On my way back I got to thinking about how insulted I felt and how unwanted I felt my business is and I called them back to let them know I would not be back. Whoever owns this Salon....do better if you want to retain your customers. I will NOT be back and am very disappointed in the experience today. The salon sure looks nice but the customer service is absolutely deplorable. read more

Another terrific Saturday spent at Willow. Starts with a big smile and happy greeting from Sydney. We're from the same state so we generally get around to talking football. She does an outstanding job setting up my appointments and I hope to get a haircut from her soon. Next was another awesome facial from Samantha. It's absolutely the most relaxing time that I spend during the week. I've known Samantha for awhile so generally we chit chat while she's doing the facial. This time I mostly stayed quiet and thoroughly enjoyed it. If you've never had a facial, you should consider treating yourself ... you'll want to come back just like me. I have my next two appointments already scheduled ... I just wish they were sooner than scheduled. read more

Chloe provides a fantastic therapeutic massage. The best massage I've had in a very long time. You need to check her out. She is fabulous. read more

I tried this spa for a massage, because I found a great deal on Groupon. The 60 minute therapeutic massage by Rachel was one of the best massages I have had in years. I made an appointment to go back in two weeks, So the Groupon was successful. Definitely check this place out if you are looking for an expert massage therapist. read more

Great service all around! Customer service was great, the staff was very friendly and the prices are great. I had the pleasure of Sarah giving me a wax and she was really helpful and informative. I recommend the sugar wax and to go see Sarah! read more

I looked up the reviews on this place and went with it because it seemed like a great deal. I scheduled an appointment for 5/22/18 at 630pm and paid for the service in advance. On the Sunday before my appointment, 5/20/18, I received a text asking me to confirm my appointment. I replied with the applicable response and received a text confirming my appointment. I drove 3 hours to get the service done and when I arrived I was greeted by a lovely young lady, asked to fill out a form and she told me she would be right back. I completed the form and stood there waiting. A nice man who looked like he was trimming someone's hair asked me if there was someone up front helping me and I said no. He came up front to assist and told me the person who would be seeing me today was not there yet but she would be soon. That was fine so I took a seat and waited patiently. Not long after the first young woman I encountered came up to me and said the person who was supposed to take care of me today didn't know about the appointment and she wasn't coming! EXCUSE ME, WHAT? She asked if I wanted to reschedule. That may have been all right if I lived 15 minutes away but I got off early and drove ALL this way AFTER CONFIRMING MY APPOINTMENT! No I cannot just reschedule! That would be a 6 hour drive and I have to take the loss because of your incompetence?! She made it seem like I was SOL saying she couldn't refund the money and all they could do was reschedule. I contacted the website I purchased through and they told me they only do refunds within 3 days and it was well past that. I was so hurt that this happened after booking on the phone AND confirming the appointment. I cried half of the way home. My fiance's birthday was coming up and I was getting the service for him. I contacted the BBB and they didn't even care to respond. read more