I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location

The therapists here really helped. Every day I got better. We have therapists Covering our…read morediscipline on a well stocked gym.

Appointment on time Caring staff, answered all questions…read more Good follow-up Have been a patient on several occasions and always pleased

The staff here are very friendly and patient with each client as they push them to strengthen…read moremuscles for greater independence. Yasmine and Tina are just two of the staff that stand out for their professionalism and expertise. They bend, twist, (lol) and drive you as far as you can push yourself to get stronger, but never to the point of pain. They give "homework" assignments so that you can continue some of the exercises and movements on your own. From the young ladies at the desk (Fiona and Lacy) who greet you upon entry and process you in, to the therapists who always meet you on time for your appointment and escort you to the physical therapy area. The facility, including restrooms, is immaculately clean.

They do a great job communicating with your surgeon, assessing your progress and pushing you…read morewithout injuring you. Appointments are met on time by a friendly staff. Scheduling is easy.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

I was a "patient" at The Grand during September/October, 2024. I was there for approximately a…read moreweek and I can tell you this place sucks! My room was not cleaned, we had to obtain sheets and towels from the "nurses station". PT was only an hour during weekdays only. The food was inedible and disgusting. Employees were never around and did not provide the proper amount of service.

I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!

Please do not take your loved ones to this facility. my…read morebrother fell out of his bed 6 times trying to go to the restroom because nobody would come help him & he was a fall risk to begin with. No Alarms to let them know he was getting up after the first fall would have been the thing to do but i guess if the rude staff wasn`t around they wouldn`t have heard the alarm either. I was there visiting last Friday evening and I couldn`t believe how scarce the staff was and when I did find a staff member he was about as uncaring as they come. Never again, this place is horrible!!

It is a great place; staff are helpful and Always want to make sure everyone is happy and their…read moreneeds are fulfilled.

the facility has been wonderfull in taking care of my mom. They have met all her needs and staff…read morehas been very kind to her. I would recommend this facility to anyone. She came for rehab, but is too ill to continue. Director of nursing and social worker have been especially helpful.

In less than a month of moving my father in law to BG he has been a happier man. He is a long term…read moreresident. He is getting physical therapy 2 to 4 times a week which he was not getting at his other nursing home. These girls care about the resident at BG. I can't say anything negative about this place. Everybody was very helpful getting him in a routine. The staff helped out with any questions we had. They have made him feel at HOME!! If you are looking for a place for your parents or in laws to live during their late years.... This place is it!! If I could give them above I would do so!! Thank you for making this move successful!!

I would not recommend Heartland. They have just been sold, but it appears that the staff will not…read morechange. If you are going for rehab and are fully independent then it might be OK. But if your loved one needs care of medical care I would strongly recommend choosing another facility. There are staff that care but in my opinion the day to day needs that you would want for your loved one is not there.

My 89 year old mother recently had a two week stay in Heartland of Uptown Westerville. She has…read moreCOPD and, after a bout of pneumonia, she needed physical therapy to regain her strength before coming home. Although there are some very kind and caring people in this facility, my family's experience is that the majority of them were not very attentive. It was not unusual for her to call for a nurse and wait almost half an hour. It didn't matter if she needed a spoon or she couldn't breathe...same result for both. It was even more common for the staff to tell us they "would be right back", and then never return. One evening Mom was having a lot of trouble breathing and rang for a nurse. Twenty-five minutes later, someone finally came in. Mom asked to speak to her nurse to get some assurance someone would check on her in the middle of the night. The lady told her she would be right back...and never returned. So Mom called me at 10:30 p.m. struggling to breathe and in a panic because she didn't want to go to sleep for fear no one would come if she called for help. I had to intervene to get assurance they would care for her. They gave the medications when it was convenient for them. One day they finally brought Mom her inhaler...6 hours late, even though she kept requesting it. It put Mom in a downward spiral of breathing problems and took her a few days to recover. After complaining, they finally allowed her to keep her inhaler. One time when the aide needed her to rinse her mouth out, she looked around the room for something for my mother to spit in, and she grabbed the little flower vase that was on her nightstand. Very unprofessional and not very hygienic. Another day, I waited an hour for the social worker to meet me for an appointment...only to find out she had forgotten about me. And when I came to pick Mom up to bring her home, her nurse wasn't made aware that she was being discharged, and another nurse failed to call in her prescriptions as he was told to do. The carpet was filthy and the experience was depressing. Unfortunately, I believe this is not unusual for many nursing homes...which is even more depressing. Respect and care for our elderly...that's not too much to ask.

Minerva Park has absolutely definitely changed my life I would love to give a shout out to a lady…read morethat works there that I think without her I would not be where I am today for sure her name is Michelle she's in the medical department there but not just the medical department she has many tasks and she is unbelievable the thing she has did for me and done for clients there is unbelievable she takes the time even though she has 1 million things to do to just stop and talk if we need her and every need is met they could not be another one of her the mold was definitely broken thank you very much Minerva Park and thank you Ms Sherry for saving my life