Our inside unit is COMPLETELY FLOODED. They called my husbands cell phone, but never left a voicemail and we have 150 year old antiques from France in there while we are relocating from out of state!!! Can't get in touch with anyone! No clue where to even start. read more

Willow Street Self Storage - Self Storage Near Me - Gloucester, Massachusetts

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This storage facility was a life saver for me. You get what you pay for and here you get convenience and location. It's accessible 24hrs a day and right down town. The indoor climate controlled building isn't something new on the market but rare when it comes to 24hr access. Their staff are friendly and helpful. If you're looking for something in Gloucester, this is it. read more

Worst experience ever. Granted you have access 24/7,but beware the mice will use your unit as there personal bathroom. We personally saw three mice and the remnants of many more. The staff is very unpleasant, and seem more interested in getting your money than keeping your belongings safe. Practically no contact what so ever even if they plan on locking your unit from you. A letter by mail that gets to you after the unit has already been padlocked. We paid more in one month than we would have paid in three anywhere else. Would not recommend this facility to anyone. 0/10 would not rent again. read more

Good place to store your excess things. They offer 24 hour access to the buildings which are in a quiet location. Units are affordable and lower than most other storage places in Mass. However, there is a lot of dysfunction, especially in the office/customer service area. The office hours are not very accommodating. There is no other payment system available, other than to call the office and speak to someone. There's only 1 person answering the phone and taking payments M-F 8 am to 4 pm. There is a very high turn over rate. The woman working there last year was always late. I had to leave the office many times without being able to pay, and then having to call in at another time. Sometimes I was charged a fee due to this. The late fees are high ($25 after the 5th and again after the 15th of every month). After they charge you late fees they do not remove the 2nd lock they put on your unit without having to ask. I moved out of the area, so I took my stuff with me and put it in another unit. So, other than the 1st couple of things I mentioned, I would not recommend this place to anyone I know who is looking for storage. Lower rates, yes. But just like anything else in life, you definitely get what you pay for. read more