This place is so terrible it's not even funny…read more I had a 30 minute conversation with the woefully uniformed "owner" that swore up and down my unit was climate controlled. I've lost 1700$ worth of photo paper, film, and products because the unit regularly reaches 100+ degrees Fahrenheit. STAY AWAY. If the heat is fine for you there's rats that will chew everything as well. The kicker is that when I called to complain the guy at the front desk just insisted on talking over me the entire time.

If you want mice and rats pooping on your possessions, this is your self-storage unit. I finally…read moregot my stuff out of there and had to throw most of my towels and many clothing items and blankets away due to large amounts of rodent droppings and feces. When I finally checked out today at about 11 a.m, I asked the employee if he had been promoted to manager. His response was rude and unprofessional. He said "if you want information call the Salem manager." The tone of voice said it all!! This is the same employee who accused me of being in arrears when he first started working there. I had NEVER and NEVER have made a late payment. Though the purpose of this review is to help other people looking for storage. I would like to point out that JIM, a long-term, part time employee has ALWAYS been helpful, polite and wonderful in every way. He himself earns a five star rating *****, but sadly not everybody has Jim's high standards for customer service.

Was given a truck by this location that had a major failure while driving through Boston. It was…read moreincredibly dangerous for both me and everybody around the vehicle at the time. After waiting 5 hours for road side assistance to arrive I was given a tow to my final destination. This location initially tried to give me $20 back for all of this. I explained that I would have to touch base with an attorney before going forward with anything and was immediately kicked out. Later I received an email stating that half of my purchase was refunded, something like $170 of $300. I was broken down for 5 hours and these guys seriously were only willing to give me half of my total charge back. I am now in the process of working with corporate to figure something out. The entire situation was a nightmare.

I had a great experience renting a truck from this location. Tatiyanna Correa helped me get a truck…read moresame day with no reservation (I was testing my luck going same day to see if they had anything available) and Tatiyanna was able to get me a truck and all the equipment I needed. I had a pleasant conversation while she filled out my info, and she gave clear instructions on what I needed to do. I found the store to be clean and organized and it was easy to find the truck parked in the back lot. The truck was also in good condition when I left with it. I would recommend this location for picking up a truck!

The people who moved our furniture into the unit said it was one of the nicer ones they'd seen. It…read morewas clean, they left us a padlock inside the unit and the move in went great. We arrived at the facility with the movers, within the office hours. Nobody there. We left a couple of voicemails on the phone number but there was no callback. Vivian has been helpful when you could get a hold of her but this time she ghosted us. We finally figured things out but it sure wasn't because there was anyone onsite to help us.

I went to visit Public storage late one afternoon recently. The sales associate, Mike, was so very…read morehelpful. I wanted to rent a small unit, which I did. Mike explained how it "works" and was polite and took time to answer all of my questions. Go to Public Storage and ask for Mike!

Great service. Very clean and easy to load in and out…read more I would definitely use again. I'm adding this sentence because Yelp wants me to write more words.

I rented one of their smallest units, a stackable closet. The wifi gate is quirky, sometimes it…read moreworks, sometimes not. Because of this, I go there during weekday hours. They don't have an auto controlled door, and keeping the door open to move things in and out can be a hassle. It's a heavy door you can't prop open. "Watch out!" they raised my rent twice in one year - with little warning, a post card in the mail, no email. That fee that looked reasonable will double. They count on not losing you because you are there. But they have lost me - I will be moving out next month. Poor customer communication.

These are dishonest people. They will quote you a price with overage charges for additional time…read moreneeded to pick up and drop a trailer and then lie about time taken and screw you. Bottom line, dishonest, don't bother.

From the owner: Wayside Trailers was founded in 1933. Wayside has offices in Peabody and Middleboro MA. and serves…read moreall New England, including Maine, New Hampshire, Vermont, Massachusetts, Connecticut, New York, New Jersey and Rhode Island. We sell, rent and lease: storage trailers, registered tractor trailers, flat beds, ground level containers, mobile offices, customized storage containers, office trailers, modular buildings, double wide office trailers, cubes, and ISO containers. We offer swing or roll doors, side doors, dock height or drop frame trailers. When you require permanent or temporary storage space, we can solve the problem quickly at competitive pricing with quality equipment. We also provide transportation and maintenance services for customer equipment including wide load modular buildings. We provide build to order / spec containers as well as shelving, electricity, stairs, tie downs, skirting, ramps, and vents

Buyer beware! Corporate greed, 30%+ price increases and still charge you for a full month when you…read moremove out 1-day late. Make sure you read your lease agreement and be prepared to be shook down for insurance every month too!

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Let me start by say my negative review in this situation is currently being blocked on google…read moresomehow. Initially I liked this place. However after a year of being there I'm done. It's an epic dumpster fire that treats their lower level employees like trash ( no I'm not a disgruntled employee ). The facility has had multiple flooding issues because they have refused to address the sprinkler system and electrical issues involving the sprinkler system. I'm currently moving out of Salem and today my wife and I were doing on last clean out to finish our move. To our surprise we found an epic flood. The sprinkler system had clearly burst and had been doing so for hours. I had to call the fire department to come down to shut the water off to the sprinkler system. I spoke openly with the Salem fire department and they informed me that they have had multiple issues with this and tried to address the situation with the district manager and at the corporate level to no avail. Their concerns fell on deaf ears. The poor assistant manager had to show up in her pajamas to try and address the problem. Meanwhile the useless district manager and the useless general manager sat at home on the phone. This facility has become an epic dumpster fire. They had great management for a while until some genius decided to make unnecessary changes. They over charge for a facility with a rat problem, a clear structural and electrical facility issue. I'm not sure who actually has the ability to make a decision with this location but who ever it is should be fired because they are absolutely incompetent and uncaring of customer support and care. I'm attaching actual photos and hopefully the videos of the issue. Again because they haven't addressed the problem I HAD TO CALL THE FIRE DEPARTMENT AND IF I HADN'T BEEN THERE THE LEAK WOULD STILL BE GOING!!! Also see the oil slick in the water... because someone was allowed to store large quantities of oil in their unit, which is against their so called lease agreement. BRING BACK TYLER!!! I'm not the only one fighting this. There are at the very least 10 - 20 other tenants ( one who has lost over $100,000 in damages) fighting this company. The manager is unprofessional and seriously needs to rethink how he speaks to customers and deals with women specifically. COMPLETELY UNPROFESSIONAL AND SUBSTANDARD.

Horrible service not well maintained would not recommend this storage unit to anyone. Mice…read moreinfestation that ruined all my belongings I had to put a star to post this but they deserve none.

They are very expensive. I used Marathon Moving Company the last time I moved and I paid a 3rd the…read moreprice, with equal service. For those of us who are not able to afford Gentle Giants price, I suggest Marathon. The movers are just as sexy. ; )

I have to second everything that Josie M. wrote, except for the competitive pricing. They're a…read morelittle pricier than your average movers, but having been stood up by two other companies, I'm more than willing to pay a premium for reliability and honesty. They're seriously great people! Friendly, forthright, and careful.