almost no communication with them of any kind outside of going and talking in person and that costs…read more$$$. spent ages trying to get in touch with a person. get in at time they told me to, wait in lobby for over 10 minutes, go to back doctor room and wait for over 40 minutes as i timed it, talk to them for 10ish minutes, do tests, get the hell out! all well in pain spent over a week trying to get them to message me back about who i need to call to get tests done to see whats wrong with me. this was after them not messaging me for said i should go get 2 types of tests done its been 13 days SO FAR and they still didnt message me with the have information on the place i need to go to get my tests done. i even called during this time and another person said they would message me and they didnt. feeling ill the entire time its felt like two months

An excellent hospital when an unfortunate event takes you there. The first responders, hospital…read morestaff, nurses, and doctors were outstanding in my family's hour in need. To deal every day with life and death I don't care who you are it impacts you trying to save a life, working with families and in this case standing with my sister who by herself hundreds of miles from home, you had to inform that her husband of 36 years had past. The dedication of the staff to be her sole comfort and stay with her until support arrived I have no words for. Thank you and bless you.

I took my daughter, who has a disability, to St Mary's Emergency Room this morning where she saw…read moreDr. Burgess. The care was exceptional from start to finish. All staff were caring and courteous as well as knowledgeable. This is a wonderful hospital staffed by top notch people.

I have been to the hospital on several occasions and I cannot say enough about this hospital!…read more The first time we went to the ER, my child had swallowed a button cell battery. I immediately called poison control, and they patched me through to the Battery Ingestion Center (yes, it's real.) After giving them my sons information, battery type, and the closest hospital. they instructed me to get there asap. I was literally 8 minutes away at this time. When I arrived, the doctors already had a plan in place for my child, x-ray technicians waiting, and the had alerted the helicopter that we might need them. This all within the 8 minute drive! Luckily, my son had a good prognosis, and none of that was needed, but I am impressed by their urgency.

Everyone there is nice and friendly and very helpful and they listen to your concerns and what's…read moregoing on with you and tries to help you

A year later and I am still in pain. Foot is still hurting and hasn't regained normal color. Still…read morelooks bruised. I didn't follow through with the complaint about my ER visit. I had a complete breakdown because of my mental health. A injured foot and a year later still no better. Struggling with daily activities. Can't wear shoes still without the consequence of pain. I have followed up with my primary Doctor but never went to see a foot doctor because of the fact that I have no Insurance I felt I got treated unfairly. I have a medical bill for several places because of this injury and I cannot afford to pay it. I got some help funding coverage but it did not pay x-rays or any imaging.

Took my granddaughter here because she broke her arm. The ER doctor was so good with her and the…read moreteam was excellent. I think people need to understand that you should only go to the ER if it's a true emergency and those with negative reviews were probably not urgent needs and could've waited to be seen at a prompt care facility.

Dirty - not sanitized - cotton balls with blood on floor - patients having er treatment in hallways…read more- no support staff - no nurses nor doctors to quickly see you

I have no words. I was dying, literally. My body was shutting down and my kidneys were failing…read more My husband took me to the ER. I was so weak, my husband had to get a wheelchair for me. Kaitlyn, the rn, was fantastic! I was admitted and taken upstairs. The nurses and techs were fantastic. Everyone was so caring and friendly. Dr. Nanda was amazing! Thank you for making me better!

If I could give less, I would! My mom was in a wreck delivering Mail, and another car hit her…read morethrowing her into the ditch. An ambulance brought her here because it was close. She sat in the waiting area in a wheelchair begging for someone to take her to pee since her leg was all bruised up. I had to call the Er just to send someone out! And not to add she was brought around 3 and by 6 she had still not been seen! Do better! What if she had internal bleeding!? Not to mention the security guard, who as soon as you walk in, greets you with no compassion. No sympathy. Not even a care that you could've just lost your mother. I am not sure how this place is still open. I work in a hospital, I know things are tough on healthcare right now, but we have to be better to do better!

My wife had a total knee replacement & everything from check in, info on procedure, surgery,…read morerecovery, return to room care via staff, PT, and dismissal was excellent even though staff was extremely busy. Oh, and the food was excellent.

One of the best hospitals and in fact it is the only trauma one center between Atlanta and…read moreFlorida...all that aside I've been to the hospital several times and every visit they treat you with so much respect and dignity. They gave me the information I needed along with the medication for my condition.

Bravo to the staff at Piedmont Athens! I am very apprehensive about going to any hospital but my…read morepain was so intense that I had no choice. My first encounter was with Christy - PAC. She took my vitals and was so very kind. The wait wasn't long before I was off to a room and met the sweetest nurse, Brittany (RN). Although my anxiety was through the roof as I waited on my CT Scan results, she made me feel so relaxed. Brittany was kind, personable, and professional. Lastly, I met Dr. Eddie Green. He was outstanding! Best doctor I've ever encountered at any Emergency Room. All I can say is that they made my visit so comforting despite the circumstances. FIVE STARS to each of you and a BIG THANKS!

A trend in American business which can be traced to its early beginnings to about 30-35 years has…read morewithout warning suddenly exploded and accelerated to the point of being almost criminal. I have been a practicing attorney for over 31 years with 21 of those years in Athens. Customer service, which the U.S. had once prided itself on as a world leader has turned to nothing but arguments, blockages, rejections, denial of coverage and non-cooperation. Simple requests are routinely rejected on the grounds of protocol, and when asked to have it given to you, it's never available in writing unless requested through Piedmont's legal team. Despite never being available, my recent request to exclude a hospital employee from a private conversation with a hospital supervisor was declined, presumably to make sure it was caught on camera in the hallway. The increase in the reliance on 'Protocol" as an excuse for denying you your rights as a patient/family member is nothing more than a "B.S." Nazi-esq excuse intended to avoid doing their work and giving you access to things that may actually violate both criminal or civil the law or both. Bottom line is this: If I hadn't kept insisting to be taken to the Hospital Administrator's Office to meet with him and threatening legal action, nothing would have been accomplished. It's a truly sad day when a health care facility is so uncaring, self-protective, and ready to deny people their inalienable right to visit a sick loved one that it takes THREATS for them to do their jobs. Thank God for St. Mary's Hospital down around the corner.

Went there this morning for an Aorta Scan, arrived 30 minutes early and checked in. Young lady…read morebehind the Desk very professional and courteous, had all the paperwork ready for me and was processed quickly. I had also checked in early on line two days prior. Waited about 15 minutes and then was called ahead of schedule to the procedure room. Holly was my technician who was preforming my procedure and explained what we were looking for and everything that was happening during the time I was there. Procedure took about 30 minutes overall. Was a very pleasant visit and smooth going through everything. I will make sure I will use this facility in the future if I can for any procedures with the Medical group. Keep up the great work and best wishes

The facility is nice but the assigned nurse not so much. You know the saying the lights are on but…read morenobody's home? Well, the lights were on but no one was home that truly cared. The nurse was more concerned with everything but my family member. I am thankful our situation improved, however, it could have been much worse. I truly was not impressed with the standard of care. For nurses making an average of $50 an hour not to mention the doctor's salary, I expected more. I am thankful my family member has an upcoming appointment with their primary to further rule out any problems.