I had a nightmare of an experience with this place. I picked out 2 rooms of carpet. They came and installed the livingroom carpet which went fine but when it came time for them to install the family room carpet I got the runaround. I was told the inataller would be there between 2-3. Carlos didnt show up until near 4:30 and he had the wrong carpet on truck. Because he didnt speak English well he gestured what I took to mean he was going to get the right carpet which is 10 min from the house and come back. He didnt come back. I tried calling Discount Carpet and got vm. Call never returned so I called next day and was told I had an imaginary conversation with Barbarba saying I would be in today to pick out another carpet. They sold my carpet I paid for to someone else. Barbara is a liar and lousy customer service rep. So I settled on another carpet and was told 270 for install. I said I already paid up front for carpet and install and again Barbara failed to charge or double charged on the carpet. I cancelled the order after she rudely hung up on me when I said that is ridiculous you double sold my carpet forcing me to settle on another and now want to double charge on install. Takes an hour and 270 seriously? These people are scammers. I will never buy from them again. Buyer beware. Francine Currier read more

DO NOT USE THIS BUSINESS.One star is generous! A) They asked for all the money upfront! (Live and learn!) B) No contract. New house that needed all new flooring. $20 grand later and we still need new flooring! The experience we had with this place was an absolute nightmare. I will write about a few that stand out, but know there was WAY more than documented here! The first two subcontractors they sent were never on time, didn't show or only stayed for an hour. Taking off work for this type of service is infuriating. Those subcontractors installed our carpet and I asked if they were doing our hardwoods too. One said they'd never installed hardwood so we'd have someone else for the hardwood. Fast forward to hardwood installation, who do you think arrived? You guessed it! The contractor who said he'd never installed hardwood! After listening to them talk and making unnecessary cuts to our very expensive hickory floors, my husband made the call to NOT have them come back and get us a contractor that knows what they are doing. They did send a new contractor that was great at installing our hardwoods but did not level the floors, he laid mats to try and level (I believe he was told to get in and out as fast as possible), so now our hardwood floors sound worse than a 150 years old house! They squeak every step you take, bounce in places and have uneven areas. As a customer, when I pay for a product I expect the experts to do their job and let me, as the homeowner, know issues and what needs to be done so my investment lasts! Basically Wilmington Carpet sent a contractor to lay hardwoods but DID NOT do what a flooring company should do and let the customer know that the subfloor needed to be replaced and the floors need to be leveled completely before laying our expensive hardwoods to ensure years of quality and enjoyment. NEXT, we began noticing a hump in the basement in the NEW carpet they installed! THEN, we began vacuuming and the carpet immediately began coming up from the perimeter! This caused me to investigate around the house and when I would barely grab the carpet at the perimeter every area pulled away from the wall. We called to have the issues resolved and the insanity continued. Call after call to get the carpet tended to. Finally, someone was called out to fix it. They set a stretcher against the base of our bar and broke the wood base, then set the rusty stretcher on the carpet causing a rust stain. My husband asked them to leave. We had the owner stop by to look at everything. He said he would have someone come fix the bar, which he did. However, this contractor yelled at my husband over the phone stating that all we want to do is sue the company! The owner then asked what we wanted from him! We said we want all our money back so we can go to a company that will do quality work so we can move forward and continue moving into our house (we literally were living out of boxes and unable to use our bottom level of our house for 9 months.) He said that will not happen. They gave us a bit of a run around and many calls later they called back and said they were going to replace all the carpet. Not sure why, but we went with it. They sent 3 subcontractors and gave them 9-5 to complete. Our basement is HUGE and we have 2 upstairs carpeted bedrooms. Time was ticking and of course I was checking the perimeter! Each time I would pull (and this is a gentle tug) and the carpet would come up, I would point it out! Rita would call the contractors and see why they were still there. She finally told them if I tugged the carpet one more time to pack up their things and leave! We had to call them back for transitions into bathrooms not being complete and stair carpet coming up. The carpet is still not stretched correctly and still has issues of coming up at the perimeter. I can always tell because it appears to bubble. Carpet moves when vacuuming. We are left at square one and having to save to have ALL the flooring replaced which will take years. Awful experience. read more

This carpet outlet has no customer service after the sale, and we unfortunately did not get their quote in writing and they swapped out a cheaper pad vs the one we asked for... We have a lump under our carpet at the door into the bedroom and have been waiting for weeks for them to schedule the installers to come out and fix it. I am not holding my breath that they will ever call back. VERY DISAPPOINTING. GIVE ANOTHER LOCAL BUSINESS YOUR BUSINESS VS Wilmington Carpets! read more