After reconsideration I wish to state Dr Cugine is professional and competent. I was extremely…read morefrustrated and under great personal stress when I wrote the previous review. The office staff contacted me and asked to amend my comments. They stated they return calls as promptly as possible. They also informed me when they are in their other office they don't check the Tewksbury office voicemail until later in the day.

Absolutely the best!! After going for consults at other orthodontists who wanted to pull out my…read moreteeth and give me only regular braces, Dr. Gwen never hesitated to tell me I could get Invisiline braces without teeth extractions!! After 20 months my teeth are just about perfect!!! Cannot say enough about how wonderful she is as well as her staff! I wouldn't dream of taking my children to anyone else!!

I recently got Invisalign and as a full-time working executive who does lots of client meetings and…read moretalks, I was really nervous about the process and how it would look or effect my speech, etc. I'm a couple of months in now and couldn't be happier! Dr. Spyrou and his team are SO fantastic and helpful -- from the fitting to answering all of my questions as time has gone on. I look forward to my checkins and have seen lots of progress already. It's such a worthwhile investment, and I'm glad I chose this office. Special shout out to Erica, who's been there since the beginning and is always super helpful and doesn't mind all of my questions! Plus, the office is super easy to get to.

From the owner: At Reading Orthodontics, we are dedicated to offering patients state-of-the-art orthodontic…read moretreatments in the greater Reading, Massachusetts area, including North Reading, Stoneham, Wilmington, Wakefield, Lynnfield, and Woburn.

LOVE LOVE LOVE Ill be honest- he wasnt the first Ortho we…read morewent to when my son needed braces. By far the Best though! Nice staff and Dr Fertman is old school and I LIKE that = he actually talks with his patients- imagine that! Just bring your bad teeth here :)

He's an excellent orthodontist. He's a really kind and caring man…read more If everyone loved their work and their clients, customers or patients as much as Dr. Fertman does his, the world would be a much better place. My daughter's teeth went from snaggly and weird (teeth growing on top of teeth) to perfect in just a few years. His price was fair, his payment plan workable, and his rapport with kids and parents just an unbelievable thing to experience. When I asked him one question about one wire, his eyes lit up and he said "Do you want to see?" He led me back into the lab and showed me all about making braces. Look, braces are expensive and at times their painful. That said, our family misses our visits to Dr. Fertman.

Honestly Things started out SO great and I was very impressed! I even brought my niece with me and…read moreshe started treatment there. I will start by saying, Dr. Varallo has a great chair side manor, and is very personable, but that doesn't make up for what has happened. I am being as detailed as I can be as to warn others to really, really do their research. Midway through the projected treatment time I started to get nervous. I constantly had to remind him what my "end goal" was and once I got a comment of "Oh, I would have done things differently from the beginning if I knew that".. My goal was clear at the beginning. When we were almost done treatment I was told that my bottom teeth were done.. While still being very crooked. If I didn't mention anything they would have been left like that! I, with no dental training, had to ask for a bracket reposition, Thanks internet! At this point I was very unhappy and afraid I wouldn't be happy with my results. I confided in the assistant multiple times to let her know I was not happy. (Please note that my anger is with the office manager and Dr. Varallo.. The assistants that I have personally worked with, Ashley and Sandra) were really kind.) The braces were removed and I made it clear I was pretty unhappy, (so much so I teared up when I saw them without the brackets on for the first time) with the results and nothing was said or done. Literally nothing. I thought I was just being a little picky, but Fast forward to a trip to my regular dentist for a cleaning, I was asked if I had finished my treatment with Dr. Varallo... My crossbite (effects my TMJ) and midline were never fixed or even attempted to be fixed. My front six teeth are uneven some being higher than others, and now after nearly two years I am starting from square one again. When I expressed how unhappy I was with the office manager she let me know Dr. Varallo went over "the limitations as to what he could do". I was then told by Denise (OM), that Dr. Varallo would not see me during business hours and if I wanted to talk about it, I could go in before the office opened, or during a lunch break, but those times were not an option for me at all, as they were in the middle of drop off and pickup for school. I have now been to a few orthos in the area and have gotten consults and exams. ALL of them have said more could have been done to get a much better outcome not only cosmetically (my main goal was to widen my smile and I was told unanimously that more could be done while Dr. Varallo said no more could possibly be done) and to fix my bite. I am back at square one and about to start treatment again. *Edited to add, Dr. Varallo never reached out or acknowledged that I was upset or dissatisfied with my outcome. NOT ONCE. Owning a small business and knowing first hand how word of mouth is really how you get business, that shocked me. And he seemed like such a nice guy who genuinely cared. After he was informed of the yelp review, he sent an email asking if my niece was going to continue her treatment here after "I lost trust in his practice" he then smugly offered to refund HER entire treatment cost while not mentioning a thing about to try and make things right with me. He did not even apologize or try to make it right. I sent a follow up email and it went unanswered. He did this knowing I had seen other orthos and have to redo treatment. I am willing to share all other orthos findings and new treatment plan privately with anyone who wishes, as I hope that this beer happens to anyone else. As an adult patient, I can not even begin to tell you how stressful this whole process was. From taking tons and tons of time off work (I was told at my consult they were open mornings, then found out they don't do morning adjustments those are for "long appointments", to now having to hire a lawyer to get my money refunded so I can go spend another two years fixing issues, I am not only frustrated, but could be out well over $6000. I truly, truly urge you to get multiple consults and to think on this decision as it could be extremely costly and time consuming.

I came here for a consult for my sons teeth two years ago (?)…read moreVERY busy office. We ran into three friends of my sons waiting for their appointments('running behind -they said') Met with Dr Varallo . Was not impressed with him- His over tanned , over whitened veneer riddened smile made me feel like he was pushing for a reality show. Just because you are talking with me (and I cant stand when the clinician just calls me 'Mom' - you HAVE my name) doesnt mean you need to keep flashing YOUR smile at me- I get you 'do teeth' for a living. He was REALLY pushy about 'starting right away and 'how would I pay for this?' - ' would his father being helping to pay? -even my son said (after we left) he felt like the 'orthodontist wanted to just take your money mom' We never used his services and went to Dr Fertman instead (LOVE HIM). We STILL get birthday cards for my son AND automated messages from the office - WE NEVER USED THEM! Argh!!!!!! Please stop! Oh and Dr Fertmans estimate was MUCH less expensive and my sons teeth look amazing.

How do I give this place zero stars? I found them online as I was looking for a place for tongue…read moreties for my newborn. I called and they said they had a cancellation two days later if I could make that appointment. I took that appointment. When I arrived at the office two days later, they told me I could not be seen and that they left me a voicemail about needing a referral, which I don't need under my insurance. I confirmed they could not see my newborn and left with my screaming newborn. They were insistent on having left me voicemails, but when they read my cell phone number back to me, they had the wrong number on file, so someone else received the voicemails. Perhaps they should confirm contact details. To continuously insist they had left me a voicemail in a rude tone when I had told them I didn't was very frustrating. Do they really think I would get a cancellation voicemail and then cart my screaming newborn to their office for the fun of it? Pretty annoying when you help out by taking a cancellation and they don't have their ducks in a row as to what is needed for an appointment and then they leave a voicemail on the wrong number and you've carted your newborn around for no reason. Super unprofessional, and frankly, the ladies at the front desk were super rude instead of apologetic since they had messed up. I will not be going back here as they are clearly incompetent and recommend you look elsewhere as well. If this is how they treat a prospective new client, how would they treat you once you're actually a client? I don't want to find out.

I've been coming to PDA for a few years now. This place is ran mostly by a great team of funny,…read morefriendly, and bad ass women dentists and staffs. They are very thorough with cleaning and any procedures, I never felt rushed leaving here. It's super clean and modern. Your teeth will be very happy and shiny coming here, highly recommend!

I think this is a good practice and my niece has had a good experience here, but I picked her up…read morethe other day and I don't understand all the photos. At first I thought I was in the wrong place. I thought I was at a photo studio. I looked around in the waiting room and there are photos of the doctor and her family EVERYWHERE. It is kind of strange actually, But, like I said, my niece is happy with her care.

They will overbook appointments, and you will be waiting HOURS to be seen. They will be having you…read morewaiting in a seat, while taking other patients. The front desk people will be on personal call, talking about the dates they have, and personal lives... not doing much at all... while you fall asleep in the sofa they have in the front waiting room. At least the couch is there for you to PASS OUT waiting for your kid to be seen.

Dr. Aubin is a tremendous orthodontist. If you are looking to perfect your smile make an…read moreappointment with him. He has seen and successfully treated just about every scenario in orthodontics. Highly recommended.

I have been going here for the past year to fix a bite issue. Dr. Aubin and staff are the best!…read moreThey truly care about you and my bite is restored and my teeth are perfect. I have nothing but great things to say about Dr. Aubin!

Their prices seemed a little steep to me. So I had requested another meeting about the pricing for…read moreanother day at 9am (the earliest appointment available) so my husband could come before work. I'm almost positive the woman I had set up the plan to meet again with her at 9am walked in while we were already waiting for 10 plus minutes (She didn't end up taking us in her office until around 20 past 9) which was frustrating for my husband who needed to be at work in Boston. She also seemed flustered, like she had forgotten our exchange the previous day. I will say the front desk staff seemed very friendly and attentive and could tell we were getting antsy but I guess it was out of their control. Also at the initial consultation I had zero issues with Dr. Gangoy. She seemed friendly, smart, bubbly and knew what she was talking about. Unfortunately it just didn't suit.

Very poor management, total disregard to patients. This is not the result of COVID, this review is…read moreaccumulation of 2 years of bad service, needless delays and mediocre at best office management. I was told the doctor doesn't have time to call back patients. Been waiting for over a month for a call back regarding a broken retainer. YES! This is the level of patient service yiu might ve dealing with, if you haven't commited, dont be fooled by the nice initial bait and switch talk. Avoid at all cost!!!