I came on to have an abcess removed at the urgent care. My nurse/emt Selena was very friendly and…read morewelcoming. She had never heard of the condition i have and was so curious and willing to listen. Then the dr came in. I was a little afraid cause he seemed to be moving fast and not caring. Let me tel you though... DR ACOSTA IS THE BEST!!!! Looks can be deceiving. He also looked and thought i was gonna be a bad patient. LOL I WOULD RECOMMEND HIM 15 OUT OF 10... ALL SMILES AND OUT OF PAIN. THANKS EVERYONE!!!

Horribly rude staff in the clinic! Apparently the clinic is helping out Intake today. There is a…read morewoman who was horribly rude and hung up on me! She was unprofessional! She should NOT be answering phones or working with the public in any capacity!!

Went to the ER for a serious concern; the RN was quick to triage me and once my issue was…read moreidentified, I was started on appropriate treatment. It was a little frightening because I didn't know what was going on with me and I felt so horribly, but the ER physician Dr. Obi came and updated me once all the results were in. She was very thorough and explained why I was being admitted, what was going on, and the plan for me. Dr. Cozensa then took care of me, he was straightforward, knowledgeable and an excellent surgeon. Dr. Hyun was my anesthesiologist, she was so kind and communicative and clearly exceptional at doing her job. I felt I was in very safe hands with them. The radiology department was amazing. I had a lot of interactions with them and from the radiologist techs to the transporters; everyone was so professional, kind and attentive. I also want to shout out to Dan in Nuclear Medicine who was so kind and explained every step to me during my scan and to Tovar RN on the med-surg floor who took care of me my last night - excellent bedside manner, communication skills, and overall care! Just really above and beyond. Did I want to come here? Heck no; no one wants to go to an emergency room! But did I get the care I needed? And I got to walk out on my own a few days later? Heck yes. Grateful to be alive and have had a good outcome.

Absolutely HORRIBLE experience. I went to this ER because I was extremely sick and scared. I was…read moreoverheating, dizzy, and losing my vision. I genuinely thought I was dying. I was worried about carbon monoxide poisoning, heat stroke, anemia, or something serious, and I just wanted them to check my blood work and figure out what was going on. The doctor came up to me and asked what I was there for. I started explaining that I wasn't sure what was wrong and that I wanted them to check my blood work, and he immediately interrupted me and said, "No, I said WHY are you here?" Then he told me, "I don't need you to diagnose yourself." The way he was talking to me was SO aggressive and hostile. It wasn't just what he said--it was his entire tone. He was talking to me like I was stupid or bothering him. I was already sick and scared, and I literally started SHAKING from the anxiety while he was talking to me. I finally told him, "I don't like the way you're talking to me." Instead of calming down or trying to communicate with me like a human being, he said he was the only doctor there and, basically, "If you don't want to talk to me, there's the door." Then he POINTED at the door. Are you serious??? I came to the ER because I was scared that something was seriously wrong with me, and this man made me feel like I was the problem for asking for help. I was so overwhelmed I was practically in tears. I genuinely felt like I could die that day, and this is how I was treated when I came looking for medical care. And the ER itself was awful. There was basically no privacy because patients were being spoken to in chairs in the hallway. The whole place looked chaotic and honestly looked like a mess. It did not feel like a place where someone should go when they're already scared and vulnerable. I understand doctors deal with stressed patients all day. I understand they have to ask questions and make their own diagnosis. But NONE of that gives you an excuse to speak to a sick, frightened person like they're an inconvenience. I came there because I DIDN'T KNOW WHAT WAS WRONG WITH ME and needed a doctor to help me. I will never forget how I was treated that day. I walked into that ER scared and sick, and instead of feeling cared for, I walked away shaking from anxiety and feeling completely humiliated. Absolutely unacceptable. People like Dr EUGENE PARK should not work in hospitals. People like him should be fired!

This clinic is a game changer. The staff and Dr Ana are so thorough and thoughtful. I went in very…read morenervous about getting my blood drawn and a general health check-up, they told me that they'd call back with results and they did within 5-7 days and called back in 4. All in all a great experience. Free healthcare in this country is a game changer and I was so lucky to have found this clinic.

One never knows when they may need to rely on free healthcare, and this clinic truly came through…read morefor me when I needed it most. I can't thank their staff enough, from the front desk team to the medical assistants, lab technicians, and doctors. Everyone treated me with kindness, compassion, and professionalism when I wasn't feeling well. I'm incredibly grateful for the care and support I received, and I feel lucky to have found this place in the heart of Silver Lake. If you can work around the schedules, it's absolutely worth the visit; they'll be sure to take good care of you. THANK YOU!

honestly lowk had fun w the staff they made me laugh hella and i met the best roommate ever fr i…read morefelt pretty safe and was getting fed good my psychiatrist was pretty chill and i felt comfortable receiving help

do not even try, worst communication and service, very rude, id leave kaiser if i couldread more

I have been a patient of Dr. Dominic for many years, and I truly appreciate the care and kindness…read morehe has always shown me. He is not only a wonderful doctor, but also someone who genuinely cares about his patients. He takes the time to follow up, make sure I am doing well, and always gives thoughtful advice and guidance. I feel very fortunate to have him as my doctor. I would also like to give a very special thank you to Anthony, the Thai interpreter I met for the first time today. He was incredibly kind, patient, and helpful. He translated everything clearly, took the time to explain things whenever I needed help, and stayed by my side throughout the entire process. He never left me to figure things out on my own and continued helping me until the very last moment, even as I was leaving the hospital. Anthony truly went above and beyond to make sure I felt understood, comfortable, and cared for. I believe he deserves special recognition for the wonderful support he provides to patients. I am sincerely grateful to both Dr. Dominic and Anthony. Thank you for treating me with such genuine care, kindness, and compassion. It means more than you know.

One of the most frustrating healthcare experiences I have ever had. This office was, in my…read moreexperience, disorganized, dismissive, and completely lacking in patient-centered care. The waiting times were unacceptable. I was left waiting for more than an hour, and this was not an isolated feeling of inconvenience--it reflected what seemed to be a broader lack of respect for patients' time. When you make an appointment, you should reasonably expect to be seen within a reasonable timeframe. The doctors I encountered also seemed rushed and superficial. I felt that they did not take sufficient time to listen, understand the situation, or carefully evaluate my concerns. I was left with the impression that decisions were being made too quickly rather than through a thoughtful discussion with the patient. Even more troubling, I felt that the treatment I received was biased and, at times, racially insensitive. I cannot speak for every patient or every doctor in the office, but based on my own experience, I did not feel that I was treated with the fairness, dignity, or respect that every patient deserves. I was particularly concerned by what I perceived as poor judgment and inadequate attention to getting the situation right. When it comes to healthcare, patients should not have to wonder whether they are being properly heard, evaluated, or treated fairly. Overall, my experience was extremely disappointing. Long waits, poor communication, superficial interactions, and a lack of genuine concern for the patient made this office a place I would not recommend based on my experience. Patients deserve better than feeling like an inconvenience rather than a person whose health actually matters.

Giving Dr. Chris Chang and Stella 5 stars!!!…read more I can't say enough good things about this office. A massive thank you to Dr. Chris Chang for being a phenomenal doctor who truly cares about her patients. She's working hard to figure out what's going on with me and has made real accommodations during a genuinely hard time. She's one of the best doctors I've ever had. I have to give a huge shoutout to Stella at the front desk. She went above and beyond to get me the help I needed, the kind of effort you just don't see every day. Her work ethic is incredible. She followed through, kept me in the loop, and made a stressful situation so much easier. It's clear she genuinely cares about the patients who walk in. To this office: hold onto her and give her a dang raise. Dr. Chang and Stella, thank you both. You've made all the difference.

I am satisfied with my visit. I didnt have to wait too long for an appointment. They made it easy…read morefor me by having a text option. They have an online portal as well which is nice. Doctor Patel listened to me and ran necessary labs. Very courteous staff. Thank you.

This place is terrible. I would never come back to this as my primary caregiver. I feel so bad for…read morethe people that have to come here they are unorganized and they've taken my blood without gloves twice. I shouldn't have to request gloves in a medical setting. Do not come here.

Clinic has a new policy that if you have an active plan they will not accept you as a cash patient…read more Front desk is not aware of the clinics policy's and does not communicate with patients with correct information.

Kaiser Permanente is the states largest medical center that offer a wide variety of health services…read morefrom vaccine to heart transplant. I came as a walk-in to get my flu shot. I was in 4th in line to the throne. :D I had a short wait and was met by D.B., a male LVN. It was swift and precise. Overall, I had a nice experience.

My experience with the cashier, Jacquelynn, was extremely disappointing. Based on her attitude and…read morethe way she handled the interaction, she appeared to hate her job and showed little interest in helping me. Rather than being welcoming and professional, she made me feel like my questions were an inconvenience. My biggest concern was that Jacquelynn could not clearly explain the additional fees I was being charged before completing the transaction. Customers deserve to know exactly what they are paying for before their money is taken. As the cashier responsible for processing the payment, she should have been knowledgeable enough to explain each charge or find someone who could. Her lack of communication made the entire situation frustrating and uncomfortable. Instead of calmly reviewing the charges with me, she failed to provide a clear answer about where the fees came from or why they were being added. This made me question whether the charges were correct and whether the employees were properly trained. Overall, Jacquelynn's attitude and inability to explain the fees gave me a very negative impression of the business. Even if she did not personally create the fees, she should have made an effort to get accurate information for me. I hope management addresses this situation by improving employee training and reminding staff that customers deserve respectful service, transparency, and clear explanations about every charge. For all I know the $60 was for her nail appointment lol

The good news: I went in for fever and stomach pains. They…read moreran some tests, got my diagnosis, got prescription medicine and updated me quickly with my test results. The bad news: I went in at 8:45am did not receive any real treatment except and IV until around 2pm. I didn't get out and complete everything until after 4pm. Spent nearly an entire work shift just to get seen and checked. They are extremely understaffed and overbooked with walk ins. They need more CT scan rooms, and nurses willing to see patients. At the end of the day, I was treated, but I did not feel cared for and did not feel like I was important. Of course, there are other patients and we all want to be prioritized but the issue is they receive more patients than they can handle and it does not seem to matter to them at all. You will get treated, just expect to waste a lot of time.

I'm doing physical therapy here again and no, I don't like it here anymore…read more For one, they don't validate parking anymore. That could've been acceptable if it weren't in combination with other things. Two, one time I arrived FIVE minutes late and my therapist was already with another patient! Wth? Do they not have windows of time for each appointment? Then she ended up helping us both at the same time. And three, at my most recent appointment I didn't like how the maintenance worker was able to walk around like nothing where people are doing therapy, and taking glances at certain moves and stretches. Worse, as I was leaving he was outside and made comments about my moves and therapy! I was aghast and told him that is very unprofessional.

From the moment we walked in, this clinic exceeded our expectations…read more The space is clean, aesthetically pleasing, and genuinely calming. It feels homey and welcoming, which is rare, especially considering this is both primary care and urgent care in one. The clinic is also very modern and efficient. We were given an email address to submit medical documents, and everything was uploaded seamlessly. The receptionist was patient, friendly, and welcoming. Although we noticed the clinic serves many Armenian patients, we never once felt judged or treated differently. We first met with a student nurse practitioner who had a warm demeanor, asked thoughtful questions, and listened carefully while taking detailed notes. It felt thorough and unrushed. When Dr. Manuk Chulyan came in, it was immediately clear he had already reviewed my mom's history. I explained her recent hospitalization and new diagnosis of advanced kidney disease, along with our frustration with prior gaps in care. He was compassionate and attentive, especially toward my mom, who was visibly anxious and overwhelmed. He carefully reviewed her labs, uploaded outside records, and updated medications with great attention to detail. He was receptive to coordinating appropriate follow-up care with specialists and addressing our concerns without hesitation. What truly stood out was his willingness to help with necessary medical documentation and support requests. There was no resistance, no judgment, and no sense that we were asking for too much. In a time when my mom already felt vulnerable, that calm willingness meant more to us than words can express. He also took time to understand how her condition affects daily life and was supportive of resources that could help improve her overall well-being. In a quiet, sincere moment, he mentioned God to my mom. It was gentle, respectful, and not forced. My mom left feeling comforted and understood in a way she hasn't felt before with a primary care provider. Mary, the office manager, was exceptional. She was patient, kind, and incredibly helpful with paperwork, and even went out of her way to explain additional resources we weren't initially aware of. Appointments are easy to make, we arrived early, and they were punctual. We left feeling heard, supported, and genuinely cared for. We truly love this clinic. Parking is limited, but street parking is available. Highly recommend. PS This review was not solicited. It is shared voluntarily and reflects our honest and heartfelt experience.

I cannot recommend this place. Very unprofessional and the provider Mike is very ruderead more