Huge help of us when my son got stuck in a ditch. No…read moretriple A, but in the area. Kevin's was a HUGE help and saved the day

Car got stuck in mud, I called, they answered. Adam is an awesome guy. Can't recommend enough…read more Thanks again!

To start I want to be clear this business did nothing wrong and others may think my expectations…read moreare not in line with business today. That said, I sent my daughter to this shop over the last 3 months or so. She has paid them to completer over $2000 of repairs on three separate occasions. I have no issue with the work completed. In fact they advise my daughter what work could wait and what was needed immediately. After all this work her check engine light came on again and thought it could be related to previous work. It turns out it was not related to previous work and they could not see any code happening at the time of diagnosis. They did advise previous codes and was told the problem would likely resurface. They charged my daughter $164 (one hour) to hook up a scan tool and provide the codes. I am very used to having relationships with auto mechanics in the past where there is typically would be no charge when they cannot find an issue. That is what I expected today. So to be clear, just understand you will be charged for every piece of work they do here. Again, I can not complain with previous work but thought perhaps they would be willing to build a long term relationship. I guess I will find out if I am wrong as I go forward. Thank you.

I came in for an oil change & they told me my exhaust was rusted through. They gave me a quote for…read more$600. I told my husband, who does all our simple auto repairs himself. He looked at it & couldn't see any problem. Plus he said, if it was a problem he could fix it for $30. If you take your car to Saint's, I would get a second opinion before you pay for anything.

These folks know what they are doing! Took my Mini Cooper in because my brake light was on and it…read morealso needed an oil change. I nervously awaited the inspection report. My brakes were fine, just a bad sensor, which I can deal with. They also found that Oxford Automotive didn't install my spark plugs correctly. I do have a small oil leak, but, the tech said that I may not need to replace the gasket and cylinder for another 6-12 months. The tech removed the spark plugs, cleaned them up and reinstalled them properly. These guys are definitely professional, courteous and not overpriced. Kudos to Brad and the tech, who I will call Curly, because I forgot his name. Thank you for restoring my faith in garages. I'm going with Delaware Automotive Services from here on out. I was out the door, paying less for the oil change than what my husband paid at Walmart for his Ford. BTW, the young man who worked on my car is very experienced in BMW's. DO NOT HESITATE to take your vehicle there !

Matt and his service advisors Brad and Randi are truly an asset to the Delaware community. Not only…read moreare they fair, honest and reasonably priced but they actually care about people and their situations. Time and time again they have been amazing to our family of vehicles, as well as to those that are our friends. They don't charge a ridiculous rates per hour, and they only do the work that is needed and that is best for your vehicle. There are too many chains out there that all they're doing is trying to get your money and "inspect "your car for things that need to be fixed only because they want to make more money off of you and upsell you. That does not happen at Delaware Automotive because they actually care about the customer and repeat business. Their business is growing because of it. I hope they don't lose that about them. for now, this is the place to go for any automotive work in the area hands-down!

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

We had a flat tire after taking our daughter back to college. AAA dispatch tried to find us a tow…read moreservice company that would be able to take us the remaining 80 miles back home. There were a couple service companies that either had other calls or did not want to tow us the 80 miles. I can't say enough good things about Hensley's towing and recovery out of Bucyrus, Ohio. Once they received our info which actually came from the Ohio State Patrol, they reached us within 30 minutes. Jim, the tow driver, was awesome and helped immediately and got our vehicle back home. I really appreciate the service that Hensley's gave and the willingness to tow our vehicle the 80 miles on a Sunday evening when other companies bailed out.

I was traveling west to east coast and had a tire blow out on I 71. Had no idea where I was exactly…read morewas all alone and I called this company! They were amazing and so helpful. They were not able to do my tow (due to distance) but they referred me to a closer provider (two in fact) then directed me to the closet tire repair shop and a hotel (as it was 12am) talk about going above and beyond! Thank you for all your help

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

My car was stranded about 45 minutes from home. I called about 4:20 P.M. about needing a tow -…read morerush hour, of course, but Jim arrived about 5:45. He was able to load my car onto the truck quickly and efficiently. He was polite and friendly. The long drive and heat could have made anyone grouchy, but he maintained a good attitude. The cost of the tow was a little less than expected, so that was a plus. I would not hesitate to call them again, if needed!

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Went there 2 times. Both times are very good experience. 1st time, I wait there for oil change. 3…read morecustomers came in to pick up their cars. And all of them are happy and said you guys always do a best job. 2nd time, I have nail into my tire and have air pressure light on every other days. I called them,and they let me in the next days right before they close. They removed the nail ,and patch the tire for me. Very happy about their service.

Be honest. Don't make up fake repairs to mislead customers. 100 percent verified by my Toyota…read moredealer that what they told me my car needed was fiction.

A Review by a Happy Customer: WJ Charliee. (12/21/2023)…read more {10 out of 10 stars} Kris took care of me! (740) 803-2902 Via a call referral from Jason from my closest car shop Wendell's Garage [223 Curtis Street, Delaware, OH (740) 362-0818]. Within 15 minutes, he unlocked my car, I paid him in Cash, and he was on his way to the next customer. {FYI: My car was running, so I did NOT have to wait long or run out of gas!} Polite, Fast, and Courteous Service. Merry ChristX to Kris and Guardian Angel of Delaware County OHIO!!!

This is an amazing company. My family was on vacation several hundred miles from home when our…read moretruck died. They were able to get the truck in and repaired under budget and within time to get our family and our camper home on time. They worked late into the evening and around their other customers to ensure we were able to make it home safe and sound. They even reached out late in the day they new we were traveling home to ensure we arrived safe and in good repair. Their name is beyond fitting. They saved our vacation and will be my diesel mechanic going forward. I plan to schedule my annual maintenance with them as we will be vacationing in this area every year for many years to come. This is the best Diesel mechanic I have met to date. Thank you Guardian For saving our vacation.