My cat started exhibiting some strange behaviour and we decided to bring him to the Animal…read moreEmergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was going to happen and asked me some questions. We were shown into a room where they examined my cat, Buster, and the vet discussed some options with us as to what may be wrong. One of her hypotheses ended up being right when he was later diagnosed with a fatal disease, but she gave us a few options and some treatment options as well. They did bloodwork quickly and Buster was back with me shortly thereafter. While they weren't able to help Buster in the long-term, they did help to provide me with a lot of useful information to take away and instructions for what to do should the issues get worse. I would recommend this clinic to anyone who cannot get to their regular clinic. Beware, the prices are steep but for the well being of your pet, its well worth it!

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

Sadly, our 15 year old cat needed to be put down. They were able to get us in the same day we…read morecalled which we were so grateful for as he was failing quickly. All staff were wonderful - kind, caring and compassionate. Would recommend this pet hospital.

I wish I could give this place a negative star rating! Do not take your beloved pet here!! While I…read morewas out of town, my cousin who was caring for my cat while I was away, brought him here and I wish she had looked at the reviews first. This place is money hungry and they definitely pray on your vulnerability. My cousin was dealing directly with them but she started saying things contradicting things. I didn't know if it was her being frantic, or not understanding what the vet was saying, so I asked to speak to the vet directly. In that brief call, the vet lied to me 3 times and tried to gaslight me each and every single time I tried to call him out on it. He finally said they had recordings and he could read the transcripts, I asked him to do that, and he read the transcript and at first he tried to change what it read and then acknowledged what it truly said after I called him out on it again. At this point, I told my cousin to take my cat out of this clinic, because I did not trust them, and go somewhere else. At the other clinic is where I found out (almost immediately) that my cat was misdiagnosed at this clinic and we had been treating him for the wrong thing. Unfortunately, at this point it had been a few days, and there was nothing we could do but to put my cat down. Seeing as how the reviews here and on Google show that this is not an isolated event, this place should be shut down!!

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

We rushed our 14 years old cat to VRH last Saturday as he refused to eat and drink on top of having…read moredifficult peeing. Our cat was previously diagnosed as FIC (Feline Idiopathic Cystitis) at another animal hospital, Dr. Leslie Burke was very experienced and professional, she discovered our beloved cat actually got bladder cancer and oral SCC. Without her, we wouldn't have known and we had been given the wrong direction from the other hospital. We wished we had brought our cat earlier to VRH so that he would be given better care and correct directives. We would highly recommend VRH as the whole team is very patient, helpful and attentive although we waited for 4 hours, but it's worth the waiting. It is an emergency animal hospital, so it is understandable the vet seeing the patients by the triage protocol. By the way, there is plenty of parking at the front.

I am shocked and disgusted by the abysmal care offered by Vaughan-Richmond Hill VEC…read more We came here to put our cat down and they were extremely cold and uncaring. In our cat's final moments, they had the nerve to ask for a REGISTRATION FEE for our DYING cat. This is the worst veterinary clinic I've been to by a mile, and the other reviews on here and Google suggest that my experience was not unique. The fees they charge here are also ridiculous, at least double what I've seen at any other clinic. Avoid at all costs.

Gosh it turns out that a lot of veterinarians are closed in the afternoons on Saturday and Sundays…read more Not a great time for my dog to be feeling ill. This was the closest emergency hospital to us. I rang to make sure that they would be able to take my pet. It was really hard to get a hold of them on the phone, presumably because it was so busy. They did a very quick intake on who to expect - breed of dog, name, my name, etc. Since it's during Covid, when I showed up they told me to call. When they were ready for me I brought my dog into the lobby for a quick check from the vet tech. After that she was brought into the back to wait for a doctor to see her. We were asked to wait in the car while this happened. All of the remaining consultations would be done via phone except for pick up/drop off of dog. We were probably in the car for around 2 hours without much news. Afterwards we were told that they did some sort of scan and they were able to identify some sort of mass on her. Unfortunately we found out that an ultrasound wouldn't be possible until Monday which is when their radiologist comes in. They offered to keep her overnight for observation but we really just wanted her home with us. This visit of the scan, consultation, drugs administered, and take home drugs came out to around $600. This really wasn't as bad as I thought it would be. My dog's annual checkup is a little less than this and since this is an emergency visit, not the worst. We did come back for an ultrasound and it was kind of the same in terms of wait. Super long wait! Probably felt extra long because we were anxious to find out how the pup was. The results of the ultrasound were pretty conclusive. We consulted with our own family vet and their recommendations were the same as the emergency vet that we spoke to as well. The emergency vet that we talked to was very patient on the phone and spoke about my dog like she was a family member of mine. It was pretty reassuring in a very frightening situation. I honestly think that they did a good job with the treatment of my dog. They did their due diligence and weren't pushy with any procedures or recommendations.

My 13 year old Cornish Rex, Jerry who had always been quite healthy experienced a balance issue at…read morethe end of April 2026. My regular vet advised me to go to TEVH immediately where my cat was diagnosed with Vestibular disease, an inner ear issue. I was reassured that he should improve in a couple of weeks. He was prescribed ear drops to clear up some ear bacteria and yeast. Once home he seemed to improved marginally but then stopped eating, had nasal discharge and was lethargic. After several return visits he was admitted on Saturday May 9, it was recommended that a CT scan of the head, thorax and abdomen be done. Results indicated that he had an inner ear blockage and infection that needed surgery. He was to remain in hospital on a nasal feeding tube until surgery for a Bulla Osteotomy - Ventral could occur. I visited him every day. He was very quiet but alert on the days I saw him prior to surgery. On May 13 surgery went well, lots of material (gunk) had been removed from his ear. I was told a steroid for inflammation had been given and he should be feeling better soon. During surgery an esophageal feeding tube was placed so that he could receive medication and food while recovering until he began eating on his own. Cornish Rex cats do not have a lot of body fat and are very sensitive to anesthesia. This is common knowledge regarding the breed and I have been told about this by previous vets and by breeders. Rexs need to be kept warm. Thursday morning I expected to hear about discharge details. Instead I heard that he was still a little slow to come around from surgery and they would like to keep him for another day. Lots of reassurance he was doing well and that I could come and visit him until his discharge on Friday. At Thursdays visit he appeared heavily sedated and not very responsive. The tech said they had him on a warning blanket and he looked like he shivered at one point. I noticed that his face was quite dirty and he had matter around his mouth and dried urine on his back legs that I tried to clean off. During the visit he coughed twice, a very deep phlegmy wet cough that was not reassuring at all. Thursday evening I asked the vet if he was getting pneumonia because he coughed twice and sounded really awful. I heard no that this was from the anaesthetic and he was actually sounding better. I was told his lungs were X-rayed and there was no sign of pneumonia. I called later that evening after 9 p.m. to get an update and heard that Jerry was doing great, they were weaning him off supplemental oxygen and he had peed twice. Friday morning when I saw TVEH number come up as a call at 10:30 a.m. I thought.... good, I can go and pick him up. Instead the vet calling identified himself as a critical care vet. He said that Jerry had double pneumonia and sepsis and that I should come right away. He was in septic shock when I arrived and I was told his body temperature and heart rate were low. He was under a heating blanket and non responsive. Later that day instead of bringing him home as planned I had to euthanized him. After asking I learned that his inner ear infection was positive for E. coli bacteria. I am aware that E-coli bacteria can be resistant to standard and generally prescribed antibiotics and can require different and more aggressive antibiotics. How does a cat go from nothing but positive reports to pneumonia and sepsis in such a short period of time? Even after having asked about the possibility of pneumonia the night before. I don't believe that he was being monitored as closely as he should have been. I am left with a feeling that those entrusted with his care were not paying attention. Throughout the entire process I was also left feeling like TVEH was more concerned that the escalating bill for his care was paid up and current, which it was. In future I would have to think long and hard about returning to TEVH. There are alternatives and other available emergency hospitals in the GTA. Surgery always comes with risks. Those risks were mitigated by receiving reassuring and positive reports at every contact and then the worst possible thing occurs, it doesn't make sense and doesn't fit. My advice to anyone reading this review is if time allows seek an alternative opinion. Check out other emergency care hospitals because they exist. Ask that less intrusive options be tried first. I trusted my cat's care to TEVH and I am left feeling that they let us both down. He paid for it with his life.

Was there for 20 yrs, then all of a sudden prices doubled, tripled for meds, went elsewhere.read more

i suffer today from PTSD it is one year today November 2nd at 2 PM my little aid dog passed away. I…read morehad a stroke and this little dog kept me away from all the dark places and was my joy in everything. He had a hip issue and we took him to clinic advised it would heal. Asked for x rays none were done. Little man did not improve. He passed away after laying on my lap then moving down the sofa and passed quietly away. The diagnosis was wrong I should have taken him to another clinic immediately. My wife sent letter to clinic that after over 25 years we would no longer use them, no response at all, we have moved to another. I have 2 other little Chinese Crested now but nothing can replace my little aid dog "Santos" who left me one year ago. I never post anything but this time and date are so important to me. Life changed a year ago for me and can't change back.

This place is horrible. Inattentive staff. Long like really long wait times. Expensive.read more

i would not take your animals here my 4 month old puppy has been having an allergic reaction and…read morewe've been waiting for 3 hours we brought out concerns up to them about his symptoms getting worse and he's breathing is sounding Weezy and we were told they can't do anything for us it is also very expensive for very poor service the lady at the front desk does not even seem to be worried about helping my puppy. we have left and are now bringing him somewhere else. i am very disappointed.

I had to make 3 visits within one week with my dog. Every visit was so supportive and…read morecompassionate. I was well informed on what tests were being conducted and why and they emphasized that I am in control all along the way, without judging me based any financial decisions that were required. I prefer them to my regular vet, hands down. My final visit was to say goodbye to my pet, and they still made it palatable and respectful. I would fully recommend them and bring my other pets there without hesitation.

The worst place I've ever dealt with in all my many years of pet ownership. Some of the staff is OK…read morebut everything is about money. Hang on to your wallet Not a good place for your pet especially if you don't have $$$. They are part of a consortium, apparently tied into many of the local Vets who are now, coincidentally, closed Saturdays as well as Sundays, leaving a pet owner no other choice but to go to the Kawartha Emergency Clinic. Be prepared to shell out at minimum $1000.00 since walking through the front door will cost you $185.00 for a short meeting with the Vet, if there's one available, or a technician. Thank God for the emergency services offered by Port Hope animal Hospital on Dale road who we just discovered recently. They do not mark up costs for emergency services. I only wish I had found them much sooner . I could have saved thousands( $1000 ) and most of all been confident in the care my pets were given.

Aside from the fact they don't have a working fax machine (why?) I've never had a problem here…read more The staff and doctors were extremely helpful and compassionate with me when I had to put both my elderly dogs down within two months. I've also never felt as though I've been overcharged or misled. The vets I've seen are very good at explaining situations, sometimes complete with diagrams. Since most people post reviews to complain but not so often when they are satisfied/happy I'm posting this.

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY