[[[WARNING FOR NEW CUSTOMER]]] Please read this especially if you have a cat and you don't want to see your pet suffer!!!! This hospital offers the most UNREASONABLE service ever! First of all, if you try to book appointment online, it would NOT work, because it's for new patient only. Then their staff will call you to change the appointment time, and you would receieve an email titled 'Appointment CONFIRMATION'. HOWEVER, they will call you ONCE on the day prior to the appointment. If you accidentally missed the call and don't have a habbit of checking your voice mail everyday, they will CANCEL your appointment WITHOUT other notice. I would just like to know why can't they at least notify the customer about the UNREASONABLE CANCELLATION, even when they have the phone number and email. They did not say anything about this ONE CALL OR CANCELLATION WITHOUT FURTHER NOTICE policy in the email or on the original phone call for booking appointment. They did NOT even have the courtesy to call/text/email about cancellation!!! I have a cat who is scared of going out, and she panted and shook the whole way for no good reason today. I think most pets would not enjoy going to the hospital, and I guess this hospital just enjoys letting pets suffer. I will try to re-post this review every month, so that new customers can see this. read more

The Usher Animal Hospital has been absolutely wonderful to my cat! When you walk in the Hospital, it doesn't even smell of animals (big bonus points here). The place is completely clean and spotless. The staff that work behind the desk are very helpful and kind. Every time I walk in, they always call me "Mittens' Mom". Even if I am running in to grab more cat food and Mittens is busy sleeping at home, they still remember me. The vets are amazing. Very thorough and explain everything. You do not feel intimidated at all. What I really like is that when you go in to see the vet, they have a tech in there as well. They are very patient, talk to the animal and have the kindest touch. As Mittens has a very overactive thyorid, we have been in the vet's office a few times. If I am taking him in just to have his blood tested, I can do so any Saturday between 1 & 2 pm and a tech will come take him and bring him back peaceful and calm. You can also request to have your pet's nails trimmed, and they will do so for free. The previous vet I took Mittens too, they would SHAVE him to withdraw blood and were wwaayy too rough with him. The Usher Animal Hospital is pricey (as most vets are), but the way they treat Mittens, and their level of customer service, it is worth every penny. read more

VCA Canada Usher Animal Hospital - From website - Veterinarians Near Me - Toronto, Ontario

Doc Greg Usher is probably the best veterinarian in Toronto and I sincerely wish that I'd found him sooner. What makes him the best? I've honestly never seen a vet have a better interaction with a canine as this. During her visit, my dog had her nails clipped, two shots in the derriere, her ears and eyes probed, and a long thermometer shoved up her butt. Even after all that, THIS is her favourite place. She won't shut the hell out about how awesome it was. I came home one night last week to find that she'd destroyed my pillow and arranged the feathers to spell G R E G. Seriously, take your dog here, it's worth every loonie. read more

Generally a good experience but we have lately been detecting some attitude with the staff and the Doctors. Seems that they are preachy and always quick to tell you that they know better and they have the best way to treat an animal. We've since moved our business elsewhere Just didn't get the warm feeling that I wanted when dealing with my dog read more

The fact that I have been seeing Dr. Usher for almost 30 years, speaks for itself. A kind and compassionate man to his clients, and most importantly, his client's pets. Clinic is spotless, majority of staff are exceptionally friendly and professional at the same time. Would highly recommend Dr. Usher's clinic. Susan T read more

1) $80 consultation fee?! ridiculous 2) brought cat in for possible fleas, doctor checked for fleas and said there were none, but still said the cat should have a round of flea meds ($$) 3) since doctor is giving flea meds, doctor then says the cat will also need a round of deworming meds ($$). 4) proceeded to say no to many other suggested tests/meds (and should have said no to other meds, but felt like we shouldn't) 5) doctor doesn't even suggest that cat may be acting out in stress (new kitten introduced at home) - with skin twitching and excessive back and tail grooming (ie feline hyperesthesia). Cat proceeded to puke when she got home after the stress of going to the vet! :( It is unacceptable when veterinary practices are more like sales companies than doctors. We wanted to try it though since it's a 5 minute walk from our home. We've had far better care and service at the Downtown Animal Hospital - although it's also quite expensive. Next week we're bringing our kitten to the Bathurst Dupont Animal Hospital. We've heard great things about that place. read more

We took our vizsla puppy to see Dr Wozniak, knowing she has a vizsla herself, because they're a unique breed. We had such an amazing experience! She really took her time with us and made us feel valued as part of a team caring for our puppy. She patiently answered all our questions, and at no point made us feel judged or silly as new puppy parents. She made recommendations based on scientific evidence and also personal experience, and made us feel comfortable regardless of the decision we made. The receptionist Patti and vet tech Vanessa were also so wonderful and it's obvious they actually love dogs and ours in particular! The prices are on par with what we've seen at other veterinary clinics in the GTA. We will continue to visit this clinic for many years I hope! read more

VCA Canada Usher Animal Hospital - Veterinarians Near Me - Toronto, Ontario

I recently moved to Toronto looking for a vet for my Mainecoon cat and was happy to find one close with good reviews. My cat is bigger than most female cats because of her breed and for some she can be intimidating by her look alone. She is generally a gentle giant and very friendly and vocal with all visitors in my home. She had been favoring her right front leg after jumping off her cat post a week ago and decided to check it out at the vet. I was greeted by a very clean environment, and a friendly professional staff. Once in the examining room, the dr. (Janice Wozniak) and her assistant were friendly, and knowledgeable. On the exam, I found the Dr. and the assistant to be fearful of cats and held her in a way that exuded a nervous energy and my cat reacted to that. she was trembling and afraid. never in any of my visits with my previous vet, did she display such fear. I stood up to calm her and they said oh you should stay away, she might bite you. the other vet had my cat purring and laying on the examining table with ease.. they did not show calm, so the animal reacted to it. I told them she is gentle and anyway she needed xrays to see...so off i went for an hour and a half. I came back to my cat missing two nail casings on her hind leg with blood on her paw, and her xrays were fine. they had put a muzzle on her and she did not like how they restrained her and tried to escape. $400 dollars later with a cat having gone in with a sore leg to have been traumatized, nails ripped out and the tuffed of hair that sticks out from the tip of her ear ..gone too. seriously?! I was too stunned to not react more strongly, but I will be giving them a call shortly. They seem fine with dogs.. not cat people..perhaps they are not used to such large cats and need to learn from cesar milan on what kind of energy creates an animals behavior! If it feels weird in the examining room and you feel any hesitancy.. leave. read more

Usher Animal Hospital, Dr Usher and staff are the best. Always wonderful service, always trustworthy. I wouldn't take my dogs any where else. read more

We have been a client of Usher Animal Hospital for 7 years. The veterinary care is excellent- but arguably all veterinary clinics provide good care. Our main complaint is the lack of transparency with respect to additional charges. 2 months ago our dog had a full physical examination for his heart worm medication and engorged anal glands at a cost of over $300. Today, they would not give a rabies vaccine without performing a full repeat physical on a healthy 7 year old dog for an additional charge of $80 for the physical exam alone. They were not willing to negotiate and instead, perhaps charge a "recall fee", the customer service from the office manager was poor. A couple of years ago, we experienced a similar situation where we paid close to $400 for a parasite infection and were asked to bring our pet back for a check up, only to be charged an additional $200-$300 for a repeat check-up, there was no mention of this "repeat check-up"charge before the appointment. We have moved to a different veterinary clinic as the customer service is lacking and the prices are high. read more