On Friday, June 26, 2020 at approximately 8pm, I stopped at this location and I pulled up to pump #1, entered my fuel rewards alternate ID and agreed to the use of my .30/gal off. However, when the pump reached $12.40 it stopped pumping. I kept pumping it, but it would not go. I knew that my tank was not full with only 4 gals so I removed it and put it back on the nozzle, verified my tank was not full and upon seeing that it was not, walked inside. I spoke to the attendant, Nixon and said to him "Hi, I was pumping gas on #1 and it stopped pumping." To which he responded "So what do you want?" and I said "Uhm, gas for my car." and he said "Do you want to pay here?" and I said "sure, but I had .30 off for fuel rewards- will you adjust the price from here so I can use the .30 until to fill my tank?" and he said "yah yah just enter the card." So I looked at the card reader and it said "$30." Then I asked him again "Did you apply the .30 cent discount?" and he said "Yah yah, put in the card." So, I cancelled the transaction and asked him to re-start it and ensure me the discount was applied. He cancelled the transaction (transaction #8956) and we started a new one. I then pre-paid $30 (trans. #8957) and went out to my pump and removed the nozzle to pump again. When I selected the grade I was to use, no discount applied. I immediately replaced the nozzle and went inside. I allowed Nixon to finish with the customers and said "There's no discount." and he said "Okay go, the pump works." and I said "I feel like you're not understanding what I am telling you. I want the .30 cents fuel rewards that I had originally to be applied to this transaction- because your pump stopped working when I used it originally." So then, he said "I can't do that." and I said "Fine, then refund my $30." He started pressing a bunch of buttons on his POS and then said "Step aside I need to help these customers." So I let him help 3 customers and then, at the 4th one I said "Uhm no. You can't just help every customer and leave me waiting here. I have places I need to be. (It was approx. 8:30p and this point). So then, he says "I need to help them." and I said "I understand , but I have been here since before all of them- you need to refund my transaction so I can go- I can't be here all night, I have places to be so refund me my money, bro! If you don't know how to do that then call a supervisor, boss or owner. IDC!" THEN, Nixon responded "Shut the f- up!" This is when I got VERY upset. I responded "I am NOT the one you want to start sh-t with Nixon. If you think you're going to talk down to me and treat me like sh- , you have the WRONG girl. I WILL reach out to Shell, I WILL reach out to G & M Oil and I WILL reach out to your boss- until the situation is rectified." He then replied "Whatever there's cameras." I said "Okay, AND-??????" and turned around to the camera and pulled down and mask and said "Hello camera. I'm Melissa- your pump stopped working when I was using my .30 fuel rewards points and Nixon said he would apply them if I pre-paid and now he's saying he doesn't know how and won't refund my $30 even though I haven't pumped any gas!" He then angrily handed me a receipt for a voided transaction in the amount of $0.00 and said "Here its refunded. Get out." When I looked at the receipt, I said "This is for the amount of $0.00, my transaction is for $30.00- you voided the wrong one." He then said "That's it." and I took out my receipt for the pre-pay transaction and said "This isn't even the same transaction number. My transaction is #8957 and should say $30.00". At this point, 3-4 customers waiting in line angrily started to walk out and one customer yelled "Just refund her money already!" He then said he was going to call his boss. He called several times to no avail and called a colleague and started speaking to him in Spanish telling him the situation. (Which I understand, because I speak Spanish- both of us were of hispanic dissent.) Finally, his colleague told him to tell me to pump .05 on the pump and to return inside for the rest. Once I did that, I returned inside and he was able to refund the remaining $29.95. I reviewed the receipt and said "Thank you this is what I need." and left. It was 8:40p by this point. I had been at the station for 40 mins. trying to get my issue resolved. Ultimately, I STILL did not receive my .30 fuel rewards. I just want Nixon to be reprimanded, I want an apology for my experience and I want the .30 Fuel Rewards to be placed back onto my account so that I can go to another station and redeem them to fill my tank. read more